How to Deal with Negative Feedback - Web Design & Development
How to Deal with Negative Feedback Presented by Shanna Kurpe
Six Simple Steps1. Determine the Credibility of the Critic2. Evaluate the Purpose of the Feedback3. Separate the True and the False4. Remove Your Emotions5. Accept Responsibility6. Learn, Improve and Move On
Determine theCredibility of the Critic Who is giving the feedback? Is this person reliable, credible and trustworthy? Do they have your (or your team’s) best interest at heart?
Determine theCredibility of the CriticWho to take Seriously? Who to Ignore? Parents Jealous Colleagues Teachers Random Strangers Employers Mean or Hateful Critics Team Members Industry Leaders
Evaluate thePurpose of the Feedback What is the situation? Why is this person giving feedback? Are their motives to hurt or to help?
Evaluate thePurpose of the FeedbackGenuine Purpose Insincere Purpose Challenge your Abilities Tear you Down Educate or Inspire Hurt or Injure Improve a Project Rip a Team/Project Apart
Separate theTrue from the False What rings true and makes sense? Where can you admit fault and/or failure? What is a complete lie - or only partly true? What really happened?
Separate theTrue from the FalseHow to Deal with the True How to Deal with the False Be Humble! State the Truth Acknowledge the Critic Avoid being Defensive Don’t Make Excuses Ignore it and Move One Accept Responsibility Identify a Resolution
Remove Your EmotionsDon’t Take it PersonallyThis isn’t your life’s work! This is Business!
Accept ResponsibilityAcknowledge your ShortcomingsApologize for your MistakesVerbally Announce your Plan for Improvement
Learn, Improve and Move On Identify Lessons Learned Quickly Implement Changes and Improvements Don’t Stew - Get Over It!
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