HOW TO MANAGE & RECRUIT TALENT SKALI’s EXPERIENCE

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Slide presentation by Shahizah Shaharuddin, Senior Vice President, Group Corporate Affairs SKALI Group during Jobstreet HR Networking Event 2012 on 11/7/12 at Sunway Convention Center.

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HOW TO MANAGE & RECRUIT TALENT SKALI’s EXPERIENCE

  1. 1. HOW TO MANAGE & RECRUIT TALENT SKALI’s EXPERIENCECopyright SKALI ® 2000 – 2012 Reserved
  2. 2. AGENDA1) About SKALI and What We Do2) Talents in SKALI3) Challenges4) Mistakes We Did5) What Attract Talents to SKALI6) Strategies Implemented in SKALI7) Final Thought
  3. 3. ABOUT SKALISKALI was established in early 1997.SKALI is an eBusiness and eGovernment specialist (Solutions,Training, Data Centre/Cloud Services.15 years of proven team, technology, methodology, process, facilityand resources that implement and manage integral e-businessinfrastructure, solutions and services.The 1st 9 companies awarded as MSC Status.Currently employs more than 400 staff.Founders driven, highly experienced and professional managementteam.
  4. 4. ABOUT SKALIOur certifications and registrations includes: CMMI Level 3 PSMB (National Human Resource Center), Malaysia – Training Center Certification Multimedia Super Corridor (MSC) Status MOF Contractor License MOF Bumiputera Status Score Level 3.5 Ranking – SME Corp, Malaysia Award for Responsible Entrepreneurship Asia – Pacific (AREA) Award ASP License, MCMC , Malaysia
  5. 5. OUR PHILOSOPHYPast experiences taught us much aboutwhat success is. It brought about ourphilosophy – TOGETHERNESS.• We believe we will be successful if our clients and partners are successful• We believe that solving the toughest problems require the best people• We believe that best people are drawn to work together as a team, as one
  6. 6. OUR CULTUREWe CreateSKALI creates innovative solutions that meet the needs of any organisation andmarket place. Our diversified list of clients bears testimony to our excellence inachieving that results that put them on the new frontiers of e-business.We ValueSKALI delivers on its promise by building business confidence and efficiency towiden your market reach globally. Our solutions help lower total cost ownership,increase competitiveness and maximize investment.We ShareSKALI believes in the power of sharing. We build solid partnerships through opencommunications. We openly share our ideas, experience, knowledge, expertiseand successes, to bring to your proven technologies and business solutions thatwork.
  7. 7. SKALI GROUP OF COMPANIES TENGKU FARITH – GROUP CEO MAZNIDA MOKHTAR – GROUP CFO SHAHIZAH SHAHARUDDIN – GROUP CAD SKALI SKALI SKALI E- SKALI WEB SKALI MANAGED COMMUNITY BUSINESS SERVICES InternationalE-BUSINESS AND LEARNING SOLUTION (SAINT) ENGAGEMENT CEO : CEO : Mohd. COO: Faiz CEO : Norazam Basrihuddin CEO : Tengku Fazly Fareen Zakaria Hassan FarithIDC SUITE OF ENTREPRENUER SERVICES DEVELOPMENT WEB International INTEGRATOR Partnerships MANAGEDMAINTENANCE PARTNERSHIP PORTAL & SERVICES DEVELOPMENT SERVICES TURNKEY Foreign Offices RELATED (Brunei, KSA and CLOUD FRANCHISE Indonesia)COMPUTING DEVELOPMENT PROJECTS
  8. 8. EXPERIENCE ORGANIC GROWTH 2001 -2011 Expand the integrated Penetration to Brunei SKALI E- Business Market -Secured Brunei Infrastructure, Solutions SISMI project and Services Expanded to Indonesia and 1997 1998 1999 2000 set up of the office Launch SKALI Netpreneurs, Acceleration ProgramLaunched Weathered Introduced Launched Launch of SPIKE capacity (SNAP) AltaVista extreme more value- E-business program Asiawide economic added for the Solutions & difficulties. E-business. Services. 400+ knowledge workersmirror site. Launched Began Bigger IDC and increasing Secured and implemented Economic Skali.com & turnaround. (from 880 to the largest SaaS project –crisis soon E-business 11 team 6,500 sq ft). Venture to overseas and the Managed Portal Servicesafter setup Systems members Secure public sector Introduced Liferay Enterprise Investors CMS to the market Widen our global business ecosystem SKALI Cloud – 1st Public Cloud in Malaysia Secured MAMPU Open Secured MOSP - the main Source eGovt Portal for Malaysia Software Implementation for Public Sector Project
  9. 9. We called ourselves “SKALIANs” TALENTS IN SKALIAs of end of June, SKALIANs consistof 188 fulltime, 166 contract and 100apprentices.Our staff are located mostly in KualaLumpur and the rest in UPM, Serdang(data centre), inter-state and overseas.Majority are under the category of knowledge workers, highlyskilled and more than 80% of SKALIANs are from theGeneration-Y.SKALIANs must have the ability to unlearn and relearn newtechnology/platforms/processes very fast to keep up with themarket locally and globally. Thus, we have to be able to adaptto any situation and challenges.
  10. 10. CHALLENGESBetter offers or package from competitors.Limited local specialist such as JAVA Developers and other nichespecialist.SKALI strives to be competitive in compensation area but we aremindful of our cash flow thus at times we are not able about our Read to recruitcertain candidates; better packages & benefits and some other Journey atactivities. www.skalilagi.netRoom for improvement in the process and policy
  11. 11. MISTAKES WE DIDSome mistakes we did include the following: Overlapping of authority (when there are too many bosses) which resulted in staff getting confused with the chain of commands in the early days. Recruitment has to be done “yesterday”, always urgent that we tend to let go our recruitment process and policy Lack of background check Unclear job description Only look for skills but not on other aspect such as attitude, passion, communication skills etc. Assuming our line Managers know how to manage so it is crucial that we coach and train the line managers
  12. 12. WHAT ATTRACTS TALENTS TO SKALIIn the early days factors that attract potentialtalents to SKALI: Challenging business models Paradigm shift to the internet business (in the 1990’s) Data centre business Passionate co-foundersNowadays the attraction to SKALI andretention: Challenging projects and opportunity to be part of the team Challenging deadlines that seems to motivate SKALIANs SKALI brand Cloud business Passionate co-founders
  13. 13. STRATEGIES IMPLEMENTED IN SKALI TALENTED SKALIANS !!!Talent Recruitment Performance Learning & Compensation CommunicationPlanning Management & Development Measurement TALENT MANAGEMENT
  14. 14. TALENT PLANNINGTalent planning is done on yearly basis instrategic planning exercise.Has to be in line with the strategicobjective of the SKALI Group.In line with the financial capability andaffordability.
  15. 15. In SKALI this is the most critical aspect in RECRUITMENTtalent management.Potential candidates from advertising inonline sites such as Skali microsite,Jobstreet, social media, newspapers,incoming application & referrals etc.We look for 3 areas in candidates: Skills Passion (social network) Can work in SKALIReferencing HR verification Lately we do check for industrial court case, litigation, criminal checks and cyber vetting
  16. 16. PERFORMANCE MANAGEMENTIn SKALI our KPIs are distributed early in the year after the StrategicPlanning exercise. So our performance are aligned with the objectives.Senior Management are appraised 360 degrees. KPIs are monitoredmonthly.Staff are appraised on yearly basis.SKALI’s appraised on several areas: Deliverables Personal attributes and competencies VAS Points (Very Able SKALIAN) Extra activities other than job such as involvement in internal projects, community and association involvement, internal SME and trainer/speaker
  17. 17. PERFORMANCE MANAGEMENTIntroduction of VAS points in Performance Appraisal gives a chance tostaff to increase their overall score. SKALI also believes that to be anexcellent contributor does not solely rely on KPI deliverables butcontribution to the community/society be it internally or externally.SKALI appraises projects team members and its leaders. Part of thisprocess also to conduct survey with our clients on the performance ofthe project team.SKALIANs must achieved a certain level of scores. Failing which wewill do an improvement performance plan and detailed discussion onways to improve.
  18. 18. LEARNING & DEVELOPMENT In SKALI learning and development includes: On the job training (OJT) External training Internal training where we have subject matter expert conducting regular trainingsWe have monthly STEPS session.STEPS stands for SKALI Team Enhancement Program where it is an informalplatform for us to share knowledge either from staff or external speaker. Sessionis only for 2 hours.
  19. 19. COMPENSATIONOn top of the usual staff benefits, in SKALIour rewards includes: Profit sharing Commission Project bonus Recognition certificates
  20. 20. COMMUNICATIONSWe believed communication is key in themanagement of talents. We needfeedback in order to improve.Dialogue session between various groupsit the organisation with Group CEO andHRMonthly gatheringsTeam MeetingsOur systems are personalised to our logo name “SKALI” such asSKALIjer (intranet), SCREAM (SKALI Customer RelationshipManagement)Our fun club is called “SUKASKALI”
  21. 21. COMMUNICATIONSOur internal newsletters are calledSKALIgus (all at one time).Our internal newsletters are calledBagusSkali (news on SKALI and itssubsidiaries) and SKALISkala (news onnew product and services)The use of the word SKALI givesexcitement and also elevate our brandinginternally and externallyThe more we communicate the better toreduce silo mentality and encourageTOGETHERNESS….which is ourphilosophy.
  22. 22. FINAL THOUGHTS……Managing talents in each company is unique. One strategy may workin one but may not be the case to the other.Understanding of the existing pool of talent and their behaviour willplay a part in determining the strategies correct for the company.In SKALI it is a combination of whole spectrum of the talentmanagement principle but what works include: Exciting, innovative and challenging business model Leaders who are committed and not afraid to admit their own mistakes. The lesson learnt helps us in moving forward. Open door concept Teamwork, openness and togetherness
  23. 23. Thank you

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