Mary Cook (Uscreates) Process, Methods and Tools for Designing Participation

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  • Primarily working in the UK, but more recently innternationally to address a wide range of social challenges and build on social opportunities
  • We specialise in engaging and empowering people at the heart of the work – the public, the public sector frontline workers and management, and a range of other relevent stakeholders
  • And working with them to identify, design and implement social innovations
  • Public health Community Empowerment Climate Change UK economy
  • Our method is co-design, the partnership between collaboration and design And this collaborative, design approach is applied at all stages of t a problem solving process
  • Our Visual communication skills - Designers have an ability to visuallycommunicate messages, concepts and strategies.It is the designers’ visual communication skills that enhance theparticipatory design process by: producing attractive engagementmethods; tools to gather insightful information; prototyping ideas;and giving visual presentations to clients and citizen. Seeing things differently - an observational skill that allowsdesigners to assess a social challenge or situation in a new ordifferent way and therefore work with people to inject this. Risk taking - Calculated risks are taken in order to move a conceptforward and turn it into a 'deliverable' ready for implementation. They communicate with them visually, engaging them through tools andtechniques, and then enable and empower them through participatorymethods. This facility at connecting helps develop creativity, andproduce innovative solutions.The qualities that make a designer goodat the problem solving element of co-design (‘seeing thingsdifferently’, prototyping and taking risks) can be summed up ascreativity, and designers164are able to co-design solutions to socialchallenges because of the connections they make with projectstakeholders, and the creativity they are able to inspire in them. Designers connect with people's inherent creativity, and are able toharness that to co-design innovations.
  • Collaboration is not a new approach to address social challenges, but it being delivered by designers is. Zoe and myself studied a very conceptual design course, that resulted in making products, but more than this it gave us the skills to solve problems in creative ways. OUTCOME IS IRRELEVENT
  • Our Visual communication skills - Designers have an ability to visuallycommunicate messages, concepts and strategies.It is the designers’ visual communication skills that enhance theparticipatory design process by: producing attractive engagementmethods; tools to gather insightful information; prototyping ideas;and giving visual presentations to clients and citizen. Seeing things differently - an observational skill that allowsdesigners to assess a social challenge or situation in a new ordifferent way and therefore work with people to inject this. Risk taking - Calculated risks are taken in order to move a conceptforward and turn it into a 'deliverable' ready for implementation. They communicate with them visually, engaging them through tools andtechniques, and then enable and empower them through participatorymethods. This facility at connecting helps develop creativity, andproduce innovative solutions.The qualities that make a designer goodat the problem solving element of co-design (‘seeing thingsdifferently’, prototyping and taking risks) can be summed up ascreativity, and designers164are able to co-design solutions to socialchallenges because of the connections they make with projectstakeholders, and the creativity they are able to inspire in them. Designers connect with people's inherent creativity, and are able toharness that to co-design innovations.
  • We design tools that enable collaboration and gather insight
  • Why it worked…… Designed around a tv culture of diary rooms. On camera, so want to
  • Apart from the name, everything else was traslated into 8 languages. Provided a break
  • Peer – to peer research is not new, but we have designed supporting tools to help the process
  • Peer – to peer research is not new, but we have designed supporting tools to help the process
  • Sometimes they become part of the outcome
  • And sometimes they help to deliver the outocme
  • For all you graphic designer out there
  • For all you graphic designer out there
  • For all you graphic designer out there
  • For all you graphic designer out there
  • For all you graphic designer out there
  • Transferring behavioural economics into real life solutions
  • Difficult for those in the public sector – as there is close monitoring If you have volunteers – empower them! Talked about collaboration broadly, but obviously there are different spectrums. We are interested in finding out what type of collaboration works best with different topic areas, nature of projects etc
  • Difficult for those in the public sector – as there is close monitoring If you have volunteers – empower them!
  • Mary Cook (Uscreates) Process, Methods and Tools for Designing Participation

    1. 1. Celebrating solutions – Exploring examples of social innovation in practice Methods and tools for engagement and participation Mary Rose Cook
    2. 2. Uscreates
    3. 3. Engaging and empowering
    4. 4. Identifying, designing and implementing
    5. 5. Apply this in:
    6. 6. Insight into the methods and tools you are using in your own work – which tools worked in your experience and why. 8 minutes for….
    7. 7. Method Co-design Collaboration Design
    8. 8. Co-design Collaboration Benefits of collaboration Expertise of the subject area Different perspectives to consider Empowerment to address challenges and build on opportunities Ownership of the outcomes
    9. 9. Design background Collaboration is not new, but when delivered by designers it is…
    10. 10. Co-design Collaboration Design What do designers bring to the collaboration? Expertise of the subject area Different perspectives to consider Empowerment of challenges and opportunities Ownership of the outcomes Visual communication skills Seeing things differently Risk taking Harness collaborators creativity = Good partnership for social innovation
    11. 11. Design can be used to create tools that enable collaboration Collaboration can be used to enable the design of social innovation Design and collaboration are interlinked
    12. 12. Design can be used to create tools that enable collaboration Collaboration can be used to enable the design of social innovation Tools for co-design
    13. 13. Co-scope
    14. 14. Engagement / insight tools
    15. 15. Mobile spaces
    16. 16. Tools to support peer research
    17. 17. Tools to support peer research
    18. 18. Co-develop
    19. 19. Co-design workshops
    20. 20. Prototyping and piloting
    21. 21. Co-implement
    22. 22. Being the outcome
    23. 23. Delivering the outcome
    24. 24. Co-evaluate
    25. 25. Increasing Chlamydia Screening Rates
    26. 26. Tools for idea generation
    27. 27. Behavioural journey mapping
    28. 28. Facebook fan page
    29. 29. Film competition
    30. 30. Service interface redesign
    31. 31. Communication design
    32. 32. Improvements for co-design <ul><li>Understanding the limitations, the extent, the best topic areas, for co-design e.g. scale </li></ul><ul><li>Better practice of ethics in co-design </li></ul><ul><li>Clearer understanding of accountability and responsibility of co-design outcome </li></ul><ul><li>Evaluation: how and what </li></ul>
    33. 33. Thank you

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