CATERING FOR
SMARTER TRAVELERS –
BUT WHAT WILL THEY BE
CONSUMING? AND WEARING?
Moderated by Ian Ryder
Senior Director
SITA...
Embracing your
customers’ lifestyle
THE NATURE OF THE BUSINESS HAS EVOLVED
Taking bookings,
Boarding passengers
Change often driven
by technology,
entrepreneurs,
passengers
THE DRIVERS OF CHANGE ARE DIFFERENT NOW
Change initiated
and ...
A potential revolution
appears every year
THE PACE OF CHANGE IS EVER INCREASING
A significant new
IT challenge every
5-10 ...
SO HOW DO WE SATISFY PASSENGER
EXPECTATIONS? BY RUNNING FASTER? OR BY
ACTING SMARTER?
DISCLAIMER
Any use, republication or redistribution of this content is
expressly prohibited without the prior written cons...
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Catering for smarter travelers: Ian Ryder, Senior Director, SITA Passenger Solutions

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Rapid and reliable services on-demand, instant information at their fingertips and entertainment on tap. What will tomorrow's travelers demand as they progress through every step of the journey, from planning to booking, and arrivals to destination? How will they want to consume the services on offer and what implications does that have for airlines and airport operators? What’s clear is that as we approach a new era of air travel, the challenges of more demanding customers will require better efficiencies coupled with faster and more accurate services.
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Catering for smarter travelers – but what will they be consuming? And wearing?:
Ian Ryder, Senior Director, SITA Passenger Solutions

Published in: Travel, Business, News & Politics
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Catering for smarter travelers: Ian Ryder, Senior Director, SITA Passenger Solutions

  1. 1. CATERING FOR SMARTER TRAVELERS – BUT WHAT WILL THEY BE CONSUMING? AND WEARING? Moderated by Ian Ryder Senior Director SITA Passenger Solutions
  2. 2. Embracing your customers’ lifestyle THE NATURE OF THE BUSINESS HAS EVOLVED Taking bookings, Boarding passengers
  3. 3. Change often driven by technology, entrepreneurs, passengers THE DRIVERS OF CHANGE ARE DIFFERENT NOW Change initiated and managed by the industry
  4. 4. A potential revolution appears every year THE PACE OF CHANGE IS EVER INCREASING A significant new IT challenge every 5-10 years
  5. 5. SO HOW DO WE SATISFY PASSENGER EXPECTATIONS? BY RUNNING FASTER? OR BY ACTING SMARTER?
  6. 6. DISCLAIMER Any use, republication or redistribution of this content is expressly prohibited without the prior written consent of the Author. Permission to copy and reproduce content may be granted by the author, at their discretion, and by request only. Source: presentation of Ian Ryder, SITA at the 2014 SITA Air Transport IT Summit, Brussels. 2014 Air Transport IT Summit

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