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The capacity for innovation: Maurice Jenkins, Division Director, Information Systems & Telecommunications, Miami International Airport


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With air transport looking ahead to major growth in passenger numbers, what needs to be done to tackle the challenges of capacity? How can tomorrow’s industry be more agile? How might the industry …

With air transport looking ahead to major growth in passenger numbers, what needs to be done to tackle the challenges of capacity? How can tomorrow’s industry be more agile? How might the industry best embrace the end-to-end, proactive and intuitive capabilities of so-called self-service 2.0, as well as better ways of adapting to irregular operations with predictive analytics and A-CDM? And what developments will we see in air transport’s application of tablets and mobile devices, along with wearable computing use by agents?

The capacity for innovation – tomorrow’s airport experience: Maurice Jenkins, Division Director, Information Systems & Telecommunications, Miami International Airport

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  • 1. 2014 Air Transport IT Summit Miami International Airport An airport view on the adoption of automated passport control, the opportunity, and challenges Maurice Jenkins, Director Information Systems and Telecommunications Miami-Dade Aviation Department June 2014
  • 2. 2013 Statistics • 40 Million PAX / year o 20.4 Million Domestic / 20.2 Million International • Among U.S. Airports o 1st International Freight o 2nd International Passengers • Three Separate FIS’s / Only Two Operational North Terminal 20,000 PAX/Day • 70% Visitors / 30% USC South Terminal 7,500 PAX/Day • 85% Visitors / 15% USC o Nearly 130 days Average Wait Times Exceed 60 minutes at least once / day using CBP AWT Data
  • 3. APC Kiosk Benefits For CBP • Increased passenger satisfaction with US border processing procedures • The same security level of the manual clearance process with full CBP back-end integration • The guarantee that the captured biometrics comply with all the required & strongest industry standards • Constant high-quality of the biometric images, which do not depend on the skills of the CBP officer, but are automatically assured by the unique features of the Kiosk
  • 4. APC Kiosk Benefits For Travelers • Spending less time in the queues because the APC process is much faster than the manual control • Enjoying an improved experience at the self-service kiosk instead of doing the manual control process
  • 5. The APC Kiosk Automatic lighting assessment and compensation. 15” Touchscreen Passport Document Reader 4-4-2 Fingerprint Scanner Receipt Printer Automatic eye finding and height adjustment, with camera position ranging from 1,20m to 2,10m high. Multiple Independent Lighting Sources Biometric Face Capture Camera 3D sensors for Liveness and Lighting adaptation
  • 6. The APC Process • Replaces the “traditional” process of filling out the declaration card. The Kiosk process: o Passport reading and verification o Photo and Fingerprint capture o Answering a set of questions at the touch-screen • At the end of the self-service process, travelers get a receipt • to be presented to a CBP officer for final clearance
  • 7. Trusted Biometrics • Face image matching – The Kiosk unique Automatic Height Adjustment and Automatic Lighting Compensation, together with the vb e-Pass software, assure that captured images are optimized for matching against the image stored in the Passport’s chip • Fingerprint capture – The fingerprint scanner is able to capture up to 10 fingerprints, with the same quality patterns of the traditional CBP Passport Control: o The Fingerprint Scanner is compliant with FBI Appendix F o The vb e-pass fingerprint software performs a post-capture image processing, including quality check, isolating each fingerprint and validating presence of the core o The resulting fingerprint images are in compliance with the NIST/NFIQ standards concerning the future usage for fingerprint matching.
  • 8. Optimized Face Image Capture • The captured face images are fully compliant with International Biometric Standards, such as ISO 9303 and ISO/IEC 17974, assuring the required quality for matching processes: • Automatic eye finding and height adjustment – The Kiosk automatically detects the user’s height, and vertically adjusts the position of the camera, in order to be perfectly aligned with the face • Automatic lighting assessment – The Kiosk is equipped with a set of sensors that analyze the environmental lighting conditions and automatically adjust the intensity of the lighting sources • Automatic correction of the photo – After capturing the photo, the vb e-Pass software performs an optimization of the image: cropping, centering, adjusting contrast and brightness
  • 9. 100% Secure Process • The APC Kiosk assures to CBP and Airport Authorities that the APC process is fully secure • Passport Reading/Validation o Direct, BAC, EAC (Chip and Terminal Authentication) o Scanning the Passport’s data page, using IR, UV and White lights, and optionally comparing those images with the templates of valid Passports from the issuing country • Final CBP Validation o At the end of the self-service process, the traveler receives a receipt that is presented to the CBP Officer for final validation
  • 10. User-Friendly • Large-sized touchscreen – The main point of interaction between the user and the Kiosk is the 15” touchscreen, which can easily be used by any traveler • User Display Animations – Throughout the workflow, the user is assisted by means of animations. These are fully customizable, appealing and very intuitive, containing instructions and animations for easy self-service usage • Height Adjustment – The Kiosk can adjust its height with a moving range of 90 cm being accessible for users of any height including people on wheelchairs • Section 508 compliant – An adapted model of the APC Kiosk in compliance with Section 508 requirement of the ADA requirements
  • 11. Reporting Daily automated reporting implemented • Raw data only includes non personal related information: o Schema ID o Transaction ID o Number of family members o Family transaction ID o Date & time of transaction o Name of kiosk where transaction occurred o Passage granted (OK/NOK) o Duration processing family o Duration processing individual pax o Time to capture face picture
  • 12. Reporting • PDF and Excel reports include: o Number of total transactions o Timers for processing pax o Transaction per kiosk per hour o Number of passengers processed OK/NOK per hour o Distribution of family group size
  • 13. CBP Kiosk Usage Report
  • 14. Lessons Learned at MIA • Confirmation of deliverables ( e.g. consumables, server) • Better coordination for delivery from Landside to Airside • Production vs. customer requirements for hardware delivery • Unclear CBP requirements for production certificates (detected at soft-launch) • Software needed last minute change to accomodate number of flights in the flight list • Multiple software upgrades to improve passenger throughput • Long approval process for GUI changes
  • 15. Continued Improvements • Hardware improvements o Operational robustness (e.g. paper jam) o Wayfinding o Tablet App • Adding structure to the process • Implement formal communication/project planning • Improve project documentation • Continuous dialogue with CBP
  • 16. DISCLAIMER Any use, republication or redistribution of this content is expressly prohibited without the prior written consent of the Author. Permission to copy and reproduce content may be granted by the author, at their discretion, and by request only. Source: presentation of Maurice Jenkins, Miami-Dade Aviation Department at the 2014 SITA Air Transport IT Summit, Brussels. 2014 Air Transport IT Summit