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India Aviation ICT Forum 2013 - Adonis Succar, SITA

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PANEL 3: Intelligent Airport of the future – IT Infrastructure & Stakeholder Management - Presenting the Intelligent Airport of the future - Adonis Succar, SITA

PANEL 3: Intelligent Airport of the future – IT Infrastructure & Stakeholder Management - Presenting the Intelligent Airport of the future - Adonis Succar, SITA

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  • The Automated Wait Time (AWT) system is intended to provide the capability to capture the amount of time a passenger spends waiting in the checkpoint security line. The AWT system will accurately record and report wait time data. By using the AWT system, the Transportation Security Administration (TSA) expects to monitor airport security queuing traffic patterns that provide an accurate performance metric for passenger screening waiting times. 
  • Transcript

    • 1. The Intelligent Airport is coming to life
    • 2. 2 • Common situational awareness • Stakeholders sharing real-time data • Business intelligence for better forecasting • Personalized passenger journey WHAT IS AN INTELLIGENT AIRPORT?
    • 3. 3 ALL CONNECTED, ALL THE TIME THE INTELLIGENT AIRPORT ECOSYSTEM AIRFIELD OPERATIONS/MAINTENANCE CHECK IN TRAFFIC RAMP & TARMAC OPERATIONS AIRLINE OPS CENTRE BOARDING GATES BAG DROP/TRACKING SECURITY CHECKS RETAIL/DUTY FREE IMMIGRATION SAFETY MANAGEMENT RUNWAY MONITORING VEHICLES (DE-ICING, FIRE, …) FLIGHT TRACKING/ SCHEDULING FLIGHT OPS/WEATHER EFB/CABIN MOBILE APPS HANDLING AGENTS (MOBILE) INTERMODAL (trains..)
    • 4. 4 AIRPORT OPERATORS AIRLINES CONCESSIONS PASSENGERS WHAT THE INTELLIGENT AIPORT MEANS FOR:
    • 5. 5 THE INTELLIGENT AIRPORT MEANS FULL INTEGRATION OF ALL AIRPORT PROCESSES AIRPORT OPERATORS “CONNECTING THE DOTS” BETWEEN LANDSIDE AND AIRSIDE
    • 6. • Real-time information & predictive analysis • Color-coded alerts and resolution options • ‘Action Boards’ and results of alternative decisions INFORMED DECISION-MAKING FOR A MORE AGILE AIRPORT 6 AIRPORT OPERATORS
    • 7. FOR AIRLINES, THE INTELLIGENT AIRPORT MEANS IMPROVING CUSTOMER SATISFACTION 7 • Passenger geo-tracking • Advance notification • Reduced taxi times • Real-time flight & gates updates AIRLINES
    • 8. MOBILE WORKFORCE • Ramp agents and gate staff • Re-allocated in real-time • E-Aircraft crew • Optimize turn-around time CABIN CREW TABLETS EFBRAMP DEVICES AIRLINES
    • 9. 9 UNDERSTANDING CUSTOMERS‘ BEHAVIOR CONCESSIONS • Tracking most common routes • Dwell time analysis • Opportunity gaps
    • 10. All the necessary information at their fingertips: • Flight status • Traffic & nearest parking • Security wait times • Time to gate • Retail coupons • Bag status • Weather & transport at arrival • Wayfinding & POIs PASSENGERS ARE ALWAYS IN CONTROL OF THEIR TRIP PASSENGERS
    • 11. Airports unleashing their potential…. 11 EXAMPLES
    • 12. SITA AND COPENHAGEN AIRPORT LAUNCH THE WORLD'S FIRST INDOOR AUGMENTED REALITY APPLICATION 12 • WiFi network for real-time passenger tracking and dwell time analysis • Indoor geo-localization • Business Intelligence analytics to manage passenger flows • Airport and retail information delivered via augmented reality
    • 13. 13 • Bluetooth technology to measure traffic patterns at TSA checkpoints • Autonomous monitoring technology to automate wait times measurements • 179 Airports with 440 checkpoints • Rolled out over 3 years • Provide immediate value in passenger queues and resource planning
    • 14. 14 • Sophisticated technology that predicts Average Time to Gate • Handles Tampa's distinct terminal layout that incorporates security after shuttle train transfer to gates • Providing passengers with real-time information • Allow passengers to relax and shop longer
    • 15. • Combines Bluetooth, Wi-Fi geolocation and people-counting sensors • Monitor passenger flows, including security and immigration • Roughly 50 Bluetooth sensors • Over 400 WiFi access points • Approximately 200 thermal people counters 15
    • 16. 16 • End-to-end situational awareness • Making informed decisions • Collaboration and real-time information- sharing • Improving productivity and revenues • Offering a personalized experience • Providing benefits to all stakeholders operating at airports THE INTELLIGENT AIRPORT IS ABOUT
    • 17. | AMS | Confidential | © SITA 201117 | AMS | Confidential | © SITA 2011 Thank You

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