India Aviation ICT Forum 2013 - Unified Communications - Orange Business Services


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PANEL 4: Aviation innovation – Supporting your passengers and sustaining your business - Unified Communications - Orange Business Services

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India Aviation ICT Forum 2013 - Unified Communications - Orange Business Services

  1. 1. Enhancing ATI Productivity with SITA/Orange Unified Communications & Collaboration Labib Nahra, Regional Sales Manager MEIA, Orange Manish Shrivastava, Presales Consultant, Orange Graeme Hossell, Solutions Architect, SITA CST Goa, September 26th, 2013
  2. 2. Agenda • Introduction • Orange Presence & Capabilities in India • Unified Communications & Collaboration
  3. 3. Orange: who we are • SITAs Strategic Partner for the ATI • the largest seamless voice/data network in the world covering 220 countries and territories • mobile telephone networks in 32 countries • more than 300,000 IP VPN access points in 172 countries • more than 1.8 million Business Everywhere users worldwide
  4. 4. Key Figures 45.3billion euros in 2012 revenues 5.8billion euros in capital expenditure 172,000 employees worldwide
  5. 5. Agenda • Introduction • Orange Presence & Capabilities in India • Unified Communications & Collaboration
  6. 6. Service Centres Singapore Washington Paris 1 Rennes Paris 2 Rio de Janeiro Cairo Delhi UHP Hosting Centers Major Service Centers Normandy  Primary Hosting Centers for Managed Microsoft Services (not all hosting centers are shown)  Major Service Centres used to support Managed Microsoft Service Sydney London
  7. 7. Orange Presence in India 17 POPs in 8 key cities - 6 TP ready 8 citiesOrange Business Services sales office 53 sales 8 Int’l pre- sales 31 GS presales 50 CS&O 550+ GS India MSC Gurgaon 1700+ people 50 IT&L@bs aligned to ITSS domain Mumbai Sales Delh i Chennai Bangalore Gurgao n Hyderaba d Pune Kolkata major sales offices PoPs  hospitality & healthcare  banking & financial  IT companies  manufacturing  governments n° of customers A-end & B-end  India A-end 5  India B-end 100+  GS India A-end 450+  GS India B-end 7 Orange customers’ key industries 2500+ people in 13 cities across India
  8. 8. Service offerings Converged communication solutions • Design, Plan, Build & Manage • LAN and Campus networks, (LAN Management) • IPT, TDM Telephony solutions, (PBX Management) • Unified Messaging, audio and video conferencing, Collaboration & Application Integration Contact center, CRM and voice application solutions • Design, Plan, Build & Manage • TDM and IP Contact Center infrastructure • IVR application development, CTI Integration, 3rd party app Integration • interaction mgmt and workforce optimization • Value added services such as business reporting Infrastructure management solutions • Remote & on – site IT Infrastructure Management • Network management, Server management • Application management Security solutions • intrusion management: IPS, host IPS, IDS and vulnerability management • perimeter security, firewalls, VPN/ SSL, UTM • ISMS consulting, VA/PT
  9. 9. Agenda • Introduction • Orange Presence & Capabilities in India • Unified Communications & Collaboration
  10. 10. Thoughts on todays „tomorrow‟ ….. Cloud services will reach maturity where customers will say: “How did we ever do without them?” Competitiveness requires greater flexibility in how communications are procured and provided The pace of change, and differing vendor landscapes presents new risks that must be mitigated and future proofed.
  11. 11. Pillars of our UC&C strategy
  12. 12. Ways of working are changing... individual work same time, different locations different time and locations same time, same location less “individual work” less “face-to-face” remote and mobile working different time zones, locations “team collaboration”
  13. 13. The Reality Today ...... multiple services, multiple devices, separate applications fixed phones & its messaging service mobile phones & its messaging service audio, video and web conferencing shared workspace E-mail messaging service IM & presence management
  14. 14. Tomorrow ....... with Business Together a single application, available on any device
  15. 15. Business Together, the vision........ the crystallisation point for integration to become ubiquitous the heart of a unified collaboration experience for the end user to reach people easily be reached easily
  16. 16. So, what is Business Together? • your communication tools united in a single interface....... • to improve enterprise productivity, by ........ • integrating telephony, unified messaging, IM, and conferencing from....... • best in class partners: Cisco, Microsoft, Avaya, Alcatel....... • to allow easy access to collaborative workspace and tools, from any device • step-by-step evolution towards unified communications....... • to allow consolidation at own pace – based on priorities and business needs • and when coupled with consultancy, enables optimal approach • interoperable with your existing infrastructure........ • so you choose operational mode to suit business and challenges ...... • and can be self hosted, or cloud hosted - self managed or fully managed.... • with both pay as you go (Opex) or Capex models
  17. 17. Business Together: overview key Ecosystem partners for UC Consultancy & Professional Services Business Together: Integrated Business Together: Managed SIP trunk integration with voice network (Business Talk) Business Together as a Service Advise Design Architect Deliver Gold Partner Cloud Build Partner Certified Support Partner Master Managed Services Partner
  18. 18. Summary and Value….. increase productivity competitive advantage cost optimization cost of doing nothing? • by unifying communications & facilitating collaboration, Business Together can • speed up business processes and decision making • speed up issue resolution • provide better collaboration …….resulting in faster time to market, shorter sales cycle, improved customer responsiveness improved business processes & speeding up workflows cut in voice & travel costs, save time reduce operation & integration costs
  19. 19. 20 Thank you