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India Aviation ICT Forum 2013 - Stephane Cheikh, Innovation Manager, SITA Lab

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PANEL 4: Aviation innovation – Supporting your passengers and sustaining your business - How emerging technologies can create new business opportunities – Stephane Cheikh, Innovation Manager, SITA Lab

PANEL 4: Aviation innovation – Supporting your passengers and sustaining your business - How emerging technologies can create new business opportunities – Stephane Cheikh, Innovation Manager, SITA Lab

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  • 1. SITA Lab Overview Aviation ICT Forum 2013 Goa, India By: STEPHANE CHEIKH Innovation Manager, SITA Lab
  • 2. SITA Lab 3 | Aviation ICT Forum 2013 | Confidential | © SITA 2012 AGENDA Big Data API Platform iTravel & Mobile Tablets for Airport Services …In the near future
  • 3. SITA Lab 4 | Aviation ICT Forum 2013 | Confidential | © SITA 2012 Big Data & Predictive Analytics Sydney Airport Big Data PoC
  • 4. SITA Lab Sydney Airport Big Data PoC • Predicting passenger flows and queues in the future • Using sensor fusion and all data available • Including capacity model Note: Sydney airport is a SITA iFlow customer with WIFI geo-location 5 | Aviation ICT Forum 2013 | Confidential | © SITA 2012
  • 5. Immigration Events Car Park Events General Aviation Runway usage Runway mode • Wheels down – Block Time • Remote Stand Bussing(s) Geo Data Events Bag Reclaim First & Last Bag Time Restroom Usage Traffic Data Arrivals Departure • Retail spent • Lounge access Sample Data Inputs
  • 6. 11 11 1 1 1 1 1 11 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 11 1 1 1 1 1 1 111 1 1 1 1 1 1 1 11 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 • WIFI Geo Device Detection • Thermal People Detection • Barcode Tag Scan • Bluetooth Detection Sensor Data Sensor Fusion
  • 7. Sample Outcomes Total Pax Counts 2 Predicted Flows Bag Delivery Forecast Transit Gate Estimations Exit Flow Forecast 1 6 5 3 4 Roster Recommendations
  • 8. SITA Lab 9 | Aviation ICT Forum 2013 | Confidential | © SITA 2012 API Platform Developer.aero
  • 9. SITA Lab Beyond the Browser Multiplication of touch points | Aviation ICT Forum 2013 | Confidential | © SITA 201210 Past Now: Social Networks iGoogle Mobile Browser Tablet eBook Reader iOS BlackberryAndroid Windows Phone ? Past:
  • 10. SITA Lab Boarding Pass API 11 | Aviation ICT Forum 2013 | Confidential | © SITA 2012 FEATURES • Apple Passbook, Samsung Wallet & NFC • Distribution via SMS, email or app integration • Support for push notifications • Barcode signing options and TSA Pre™
  • 11. SITA Lab 12 | Aviation ICT Forum 2013 | Confidential | © SITA 2012 iTravel Mobile Centre of Excellence
  • 12. SITA Lab Started in 2008 13 | Aviation ICT Forum 2013 | Confidential | © SITA 2012 Kiosk Symbian
  • 13. SITA Lab 5 years later: iTravel 14 | Aviation ICT Forum 2013 | Confidential | © SITA 2012 • Native applications for best user experience • Fastest way to search for and book a ticket! • Simple multi-passenger check-in • Push-notifications • World-class UX design • Optimized to latest OS & device features
  • 14. SITA Lab iTravel Key Features Shopping Booking Check-in Airline Information Customer Journey Flight Information Baggage Tracing 15 | Aviation ICT Forum 2013 | Confidential | © SITA 2012
  • 15. SITA Lab 16 | Aviation ICT Forum 2013 | Confidential | © SITA 2012 Tablets for Airport Services PoC with Airports
  • 16. SITA Lab WorldTracer Tablet • Allows MH ground handlers at KLIA to assist travelers with lost/delayed baggage • 6 agents with iPad tablets and 6 Zebra iMZ320 printers • About 30 to 50 WTR reports daily 17 | Aviation ICT Forum 2013 | Confidential | © SITA 2012
  • 17. SITA Lab Queue Busting Tablet • 2 months trial • 2 agents with Android tablets & Zebra printers • About 30 to 50 check-in per day 18 | Aviation ICT Forum 2013 | Confidential | © SITA 2012
  • 18. SITA Lab 19 | Aviation ICT Forum 2013 | Confidential | © SITA 2012 In the coming future Areas of Focus
  • 19. SITA Lab Wearable Computing & Devices 20 | Aviation ICT Forum 2013 | Confidential | © SITA 2012
  • 20. SITA Lab Wearable Computing & Devices 21 | Aviation ICT Forum 2013 | Confidential | © SITA 2012
  • 21. SITA Lab Wearable Computing & Devices 22 | Aviation ICT Forum 2013 | Confidential | © SITA 2012
  • 22. SITA Lab Internet of Things Stick sensors in physical place — such as duty free — and app users will benefit from personalized micro- location based notifications & actions 23 | Aviation ICT Forum 2013 | Confidential | © SITA 2012
  • 23. SITA Lab Future Passenger Biometrics
  • 24. SITA Lab Robotic Use for Airport 25 | Aviation ICT Forum 2013 | Confidential | © SITA 2012
  • 25. SITA Lab Drone/Copters Use for Airport 26 | Aviation ICT Forum 2013 | Confidential | © SITA 2012 SocialDrones: > Airport & Airline Disaster Management > Emergency Situations Monitoring
  • 26. SITA Lab Believe you can and you’re halfway there. –Theodore Roosevelt

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