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India Aviation ICT Forum 2013 - Katrina Korzenowski, Director Aircraft Communications Services, SITA

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PANEL 4: Aviation innovation – Supporting your passengers and sustaining your business - Aircraft Operations: how technology can make a difference - Katrina Korzenowski, Director Aircraft …

PANEL 4: Aviation innovation – Supporting your passengers and sustaining your business - Aircraft Operations: how technology can make a difference - Katrina Korzenowski, Director Aircraft Communications Services, SITA

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  • The Airline Industry is striving for ever-improving operational efficiency through collaborative practices and opportunities to continually optimize the operation. Several initiatives are in place at an industry level to support these practices and opportunities, such as the AIRE Trials and the INSPIRE ProgramWith increasing flight sector lengths, the case for seeking optimization opportunities in-flight become compelling, particularly around re-analysis of data when forecast conditions are updatedIn 2009 the European Commission adopted the Datalink services implementation rule which legally obliges its 27 Member States and airlines operating within their airspace to implement CPDLC air/ground Datalink services from 2013.Against the backdrop of increased dependency on automated data services between the aircraft and the ground, as well as continued growth in usage, SITA continues to invest globally in its VHF / VDL network as well as its satellite ground network
  • A single aisle over night diversion can cost in the region of $40,000A technical fault not in the Minimum Equipment List (MEL) can cause an aircraft change, or a delayed departure with costs in the same order of magnitudeA closed Flight Information Region or adverse bad weather can cause cancellations / diversions and delays.
  • Poor data management which prevents effective decision-making based on accurate informationLack of process automation preventing airline to grow its fleet without having to increase its organization.Difficulty on ensuring that airline processes are performed in a consistent fashionLack of aircraft data analysis prevents ensuring consistent compliance Lack of capability to improve flight safety by sending updated weather info to aircraft during long haulManual performance calculations not being accurate due to table interpolationsAs airline traffic increases, there is a need to improve situational awareness enroute, on approach and on tarmac.
  • Transcript

    • 1. Aircraft Operations: How Technology Can Make a Difference By: Katrina Korzenowski, Director Aircraft Services 26th Oct 2013
    • 2. Aircraft Operations Communications 2 • The Airline Industry is striving to improve operational efficiency • With increasing flight sector lengths, the case for optimization opportunities in-flight become compelling • In 2009 the European Commission adopted the Datalink services implementation rule which became mandated in February 2013 for CPDLC over ATN in Western Europe • Increased dependency on automated data services between the aircraft and the ground, as well as continued growth in usage, SITA continues to invest globally in its VHF / VDL network as well as its satellite ground network • ACARS enables efficient and reliable aircraft operations • Providing access both to Airline Operational and Air Traffic Services
    • 3. THE VALUE OF INTEGRATED OPERATION 3 CHALLENGES • An aircraft cannot depart without certain information being exchanged between the crew and the ground staff . Before ACARS they were paper documents • An in-flight technical problem can delay an aircraft if the engineering staff do not know about the problem until the aircraft lands • Many airline departments need to coordinate to ensure an on time departure SITA SOLUTIONS • The Operational Communications network is fully interconnected with the airlines environment, so information which must be given to the crew before departure, can be delivered over ACARS to the cockpit • ACARS can be used to inform engineers to be ready to fix a problem before the aircraft arrives • Various „stages of flight‟ messages sent and received to enable the streamlined operation • A single aisle over night diversion can cost $40,000 • A technical fault can cause an aircraft change, or a delayed departure • A closed Flight Information Region or adverse bad weather can cause cancellations, diversions and delays Use case SITA trials have resulted in a saving of 1,800 kg of fuel as a direct result of FMS Wind Uplink over ACARS in flight
    • 4. Taxi Take-Off From A/C OUT Link Test Clock Update Delay Reports To A/C PDC, and ATIS Weight and Balance Airport Analysis V-Speeds Flight-Plan, Loaf FMC From A/C OFF Departure From A/C Engine Data To A/C Flight Plan Update Weather Reports En Route Approach Land Taxi From A/C Position Reports Weather Reports Delay Info/ETA Voice Request Engine Information Maintenance Reports To A/C ATC Oceanic Clearance Weather Reports Reclearance Ground Voice Request From A/C Catering Requests Gate Requests ETA Special Requests Engine Information Maintenance Reports From A/C ON To A/C Gate Assignment Connecting Gates Pax and Crew ATIS From A/C IN Fuel Information Crew Information Fault Data from CMC ALL GROUPS BENEFIT FROM ACARS Dispatch, Operations, Maintenance, Engineering, Catering, Customer Service 4
    • 5. Electronic Flight Bag • Electronic Flight Bag (EFB) adoption rate has accelerated • Confidence in EFB ROI solutions is growing • Co-existence of ACARS and EFB expected through 2020 • EFB integration is key • EFB: a platform for future innovation 5 Photograph: www.time4aviation.com
    • 6. E-AIRCRAFT APPLICATION SERVICES • Poor data management affects decision-making • Lack of process automation limits growth • Difficulty in ensuring that processes are consistent • Lack of aircraft data analysis affects compliance 6 • Manual calculations not 100% accurate • Not seeing the updated weather “big picture” in-flight impacts flight safety BUSINESS ISSUES FOR AIRLINES
    • 7. E-AIRCRAFT APPLICATION SERVICES INTRODUCTION 7 E-AIRCRAFT SERVICES (NEW!) AIRCOM SERVICES Flight Operations • AIRCOM ACARS Services • AIRCOM Datalink Applications • AIRCOM Cockpit Voice • ATS AIRCOM systems • ATS AIRCOM ATN • ATS AIRCOM FANS 1/A • ATS AIRCOM Pre-FANS • Satellite AIRCOM Service • VHF AIRCOM Services • Flight Briefing • Flight Briefing Bundled • Advanced Weather Service PART OF SITA'S NEW E-AIRCRAFT SERVICES PORTFOLIO WHICH ADDRESSES AIRCRAFT EFB AND CONNECTIVITY TECHNOLOGIES AIRCRAFT SOLUTION LINE • e-Aircraft Application Services − EFB Applications − EFB Integrator − Professional Services − Application Integration • e-Aircraft Connectivity Services
    • 8. 8 Operations Control Crew Management Document Management Departure Control MRO CRM / PRM Briefing Documents Msg Advice Load Sheet InfoNOTOC Briefing Documents ChangesMsg Crew List Passenger List FCOM A/C Doc Company Info Changes Technical Log Book MEL Catering Special Info Boarding Status Duty Roster Airline Crew Msg Paper ACARS Voice Dispatch Load Control Other….. Charts Training Catering Deferred Item List Msg Msg Msg Integration Challenge….. Today's integration of “on board” work with the airline‟s systems
    • 9. 9 Airline SITA eAAS EFB Solution EFB EFB Integrator ACARS Mobile Device Operations Control Crew Management Document Management Departure Control MRO CRM / PRM Dispatch Load Control Other…..
    • 10. 10 Aircraft related apps/data  Update: weekly/monthly  Cost savings by reducing printing and logistic cost  Little to no savings due to business process optimization Charts Documents Performance W&B EFF / Flight Folder/WX Tech Log Loadsheet Pax Info / CRM Messaging QAR Data Schedule Fuel Recon Flight related apps/data  Update: per flight  Significant cost savings due to business process optimization EFB Flight related data & forms  Update: always  Full integr. in on -board/back-end IT Flight Briefing / Flight Planning Operations Control Crew System Departure Control System Fuel Conservation Management MRO Other airline back-office servers ACARS OOOI CPDLC FANS FPL Uplink Fuel Loadsheet Etc. Document Mgmt Chart DB Application Update / Version Control • EFB Integrator can connect to most airline ground systems by configuration • Full connectivity to on board EFBs and ACARS • Automated distribution of data based on business rules and available communication channels (3G, SATCOM, Gatelink, WIFI, WIMAX, VHF, etc.) • Support of all EFB applications and data incl. “flight related” applications (e.g. EFF, TechLog, CRM, Pax Info, etc.) • Full integration allows business process optimization and significant cost savings • Support of all EFB classes and aircraft types EFB SITA eAAS EFB Solution Connectivity to all EFBs, ACARS & Back Office AIRCOM Server / EFB Integrator
    • 11. 11 EFB Integrator Airline Document Management Airline system pushes document to AIRCOM Server which has EFB Server module enabled EFB Central Server 2. The aircraft arrives at a gate 4. The AIRCOM Server receives the “I am here” message & through the EFB Server module it responds with new content for the aircraft 3. And establishes connectivity via (for example) Gatelink SITA eAAS EFB Solution Synchronization Process
    • 12. 12 EFB Integrator Airline Document Management Airline system pushes document to AIRCOM Server which has EFB Server module enabled EFB Central Server 2. The aircraft arrives at a gate 4. The AIRCOM Server receives the “I am here” message & through the EFB Server module it responds with new content for the aircraft 3. And establishes connectivity via (for example) Gatelink • Support of airframer specific EFB standards (BEGSS, OWAGS, MIAM for Airbus) • Direct connection with Class I, II or III EFBs for all other SITA‟s solution automates this process Seamlessly across all fleet types SITA eAAS EFB Solution Synchronization Process
    • 13. 13 Connectivity Distribution Audit trail Fleet independent SITA eAAS EFB Solution • by configuration • least cost routing, all channels • automated end to end • based on business rules • full auditable, all records • fleet and hardware independent EFB Integrator