Digital Aviation Through Social Transformation
June 2014
Tomorrow's problems - to be solved
Air Transport IT Summit 2014
K...
Tomorrow's problems - to be solved
Agenda
• Discover Turkish Airlines
• The IT Challenge: An ever growing Airline
• THY Di...
Discover Turkish Airlines
The best airline in Europe which flies to most countries in the world
The number of aircraft in ...
The IT Challenge: An Evergrowing Airline
Tomorrow's problems - to be solved
Turkish Airlines Diagonal Growth
THY Directorate of Information Technologies
63
Completed projects in 2013
457
Personnel
680 K
Fly Turkish application
down...
Commercial
Solutions
Operational
Solutions
Corporate
Solutions
Portfolio
Services
Infrastructure &
Operations
Transformati...
Reservation
System
Sales Channels
Revenue
Management
CRM and
Loyalty
Commercial Solutions
Tomorrow's problems - to be solv...
Flight
Management
Cargo
Operations
Ground
Operations
Crew
Management
Operational Solutions
Tomorrow's problems - to be sol...
Revenue
Accounting
Shared
Services
ERP Solutions
Business
Intelligence &
Reporting
Corporate Solutions
Tomorrow's problems...
Demand &
Project
Portfolio
Management
Information
Security
Management
Portfolio Services
Tomorrow's problems - to be solve...
Voice & Data
Communication
Management
Network &
Security
Management
End-user
Support
Services
Infrastructure & Operations
...
Project timeline of the first wave
Project
2010 2011 2012 2013
1. Q 2. Q 3. Q 4. Q 1. Q 2. Q 3. Q 4. Q 1. Q 2. Q 3. Q 4. Q...
Project
2014 2015 2016 2017
1. Q 2. Q 3. Q 4. Q 1. Q 2. Q 3. Q 4. Q 1. Q 2. Q 3. Q 4. Q 1. Q 2. Q 3. Q 4. Q
1 PSS Replacem...
Handshakes between IT&Business Executive
Committees
Portfolio Studies
Continuous
Communication
Demand
Prioritization
Tomor...
"The fact that individuals now talk
to other individuals, rather than
interact with a machine, is the
fundamental fact abo...
Digital
Customer
Experience
Digital
Operations
Digital
Office
Tomorrow's problems - to be solved
Solving Tomorrow’s Proble...
To strengthen direct sales, customer oriented website and mobile
applications
Mobil 2.0
Web 3.0
Compatibility with the dig...
Mobile Crew Operations
Mobile Device
Management
Mobile Hub Control
Solutions
Mobile Ground
Operations
Mobile Training
Mobi...
Document
Management
System
Electronic
Signature
ERP Mobile
Approval
Digital vision for office
solutions
Tomorrow's problem...
Thank You
DISCLAIMER
Any use, republication or redistribution of this content is
expressly prohibited without the prior written cons...
Upcoming SlideShare
Loading in …5
×

Tomorrow's Problems: Kerem Kiziltunç, Senior Vice President, Corporate Development & IT, Turkish Airlines

1,076 views
852 views

Published on

Turkish Airlines looks to IT to break new ground. Customer-oriented innovative technology and services. They use technology across all areas of operations to increase efficiency, cost-effectiveness, agility and customer satisfaction.
Constant growth is a challenge. Evolution is key.
Strong handshake is crucial between IT and business.
www.sita.aero/surveys

Tomorrow's Problems – To Be Solved:
Kerem Kiziltunç, Senior Vice President, Corporate Development & IT, Turkish Airlines

Published in: Travel, Technology, Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
1,076
On SlideShare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
13
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Tomorrow's Problems: Kerem Kiziltunç, Senior Vice President, Corporate Development & IT, Turkish Airlines

  1. 1. Digital Aviation Through Social Transformation June 2014 Tomorrow's problems - to be solved Air Transport IT Summit 2014 Kerem Kızıltunç, CIO Turkish Airlines
  2. 2. Tomorrow's problems - to be solved Agenda • Discover Turkish Airlines • The IT Challenge: An ever growing Airline • THY Directorate Of Corporate Development & Information Technologies • Activity Areas • Commercial Solutions • Operational Solutions • Corporate Solutions • Portfolio Services • Infrastructure & Operations • What did we do in the first wave? • What will we do in the second wave? • Lessons Learned • Solving Tomorrow’s Problems by Digital Aviation • Digital Customer Experience • Digital Operations • Digital Office
  3. 3. Discover Turkish Airlines The best airline in Europe which flies to most countries in the world The number of aircraft in the Turkish Airlines fleet is 233, with an average fleet age of 6.7 years. Passengers Carried Passengers Growth 59.5 M passengers are expected to be carried in 2014. Tomorrow's problems - to be solved Winner of 3 awards at the 2013 Skytrax World Airline Awards Country coverage is greater than any other airline in the world.
  4. 4. The IT Challenge: An Evergrowing Airline Tomorrow's problems - to be solved Turkish Airlines Diagonal Growth
  5. 5. THY Directorate of Information Technologies 63 Completed projects in 2013 457 Personnel 680 K Fly Turkish application downloads in mobile devices 300+ Corporate applications 100+ Technology partners 27.084 Devices being serviced 130 M Visitors via web site in 2013 At a Glance 175 Active Contracts 249 Projects and improvements in 2013 Tomorrow's problems - to be solved
  6. 6. Commercial Solutions Operational Solutions Corporate Solutions Portfolio Services Infrastructure & Operations Transformation Programme started in 2010: • Organization is parallel with business processes • 2 phase transformation plan: 2010-2013 & 2013-2017 Tomorrow's problems - to be solved Activity Areas
  7. 7. Reservation System Sales Channels Revenue Management CRM and Loyalty Commercial Solutions Tomorrow's problems - to be solved Commercial Solutions
  8. 8. Flight Management Cargo Operations Ground Operations Crew Management Operational Solutions Tomorrow's problems - to be solved Operational Solutions
  9. 9. Revenue Accounting Shared Services ERP Solutions Business Intelligence & Reporting Corporate Solutions Tomorrow's problems - to be solved Corporate Solutions
  10. 10. Demand & Project Portfolio Management Information Security Management Portfolio Services Tomorrow's problems - to be solved Business Continuity Test Management Enterprise Architecture Portfolio Services Administrative Staff
  11. 11. Voice & Data Communication Management Network & Security Management End-user Support Services Infrastructure & Operations Tomorrow's problems - to be solved Operations Monitoring Database Management Systems Management Infrastructure & Operations
  12. 12. Project timeline of the first wave Project 2010 2011 2012 2013 1. Q 2. Q 3. Q 4. Q 1. Q 2. Q 3. Q 4. Q 1. Q 2. Q 3. Q 4. Q 1. Q 2. Q 3. Q 4. Q 1 FWZ 2 Mobile THY 3 Web 2.0 4 Revenue Accounting 5 O-D Revenue Management 6 Pricing Solutions 7 CREPTO 8 Transfer Passengers Management 9.a ERPlane (SAP) - 1. phase 9.b ERPlane (SAP) - 2. phase 9.c ERPlane (SAP) - 3. phase 10 EMD-A Tomorrow's problems - to be solved What did we do in the first wave?
  13. 13. Project 2014 2015 2016 2017 1. Q 2. Q 3. Q 4. Q 1. Q 2. Q 3. Q 4. Q 1. Q 2. Q 3. Q 4. Q 1. Q 2. Q 3. Q 4. Q 1 PSS Replacement 2 Web 3.0 3 Mobile 2.0 4 CRM Program 5 COMIS 6 Cargo RM 7 Cargo Portal 8 Training Platform 9 EFB (Electronic Flight Bag) 10 Airline Operation Database (AODB) 11 New Data Center Tomorrow's problems - to be solved What will we do in the second wave? Project timeline of the second wave
  14. 14. Handshakes between IT&Business Executive Committees Portfolio Studies Continuous Communication Demand Prioritization Tomorrow's problems - to be solved Lessons learned…
  15. 15. "The fact that individuals now talk to other individuals, rather than interact with a machine, is the fundamental fact about work in the post-industrial society." Tomorrow's problems - to be solved In The Coming of Post-Industrial Society (1973), Daniel Bell argues "communication" and "encounter" is the central work relationship today: Lessons learned…
  16. 16. Digital Customer Experience Digital Operations Digital Office Tomorrow's problems - to be solved Solving Tomorrow’s Problems by Digital Aviation
  17. 17. To strengthen direct sales, customer oriented website and mobile applications Mobil 2.0 Web 3.0 Compatibility with the digital strategy Compatibility with mobile devices&tablets Personalization High performance & ease of use Flexible system architecture Platforms for iPhone, iPad, Android Phone&Tablet, Windows 8 Phone&Tablet Functions for Ticketing, Reservation, Check-in, M&S, Baggage, Customer Relations, Interactive Marketing, Personalization Tomorrow's problems - to be solved Digital Customer Experience
  18. 18. Mobile Crew Operations Mobile Device Management Mobile Hub Control Solutions Mobile Ground Operations Mobile Training Mobile Maintenance Digital Cabin Management Paperless Cabin Electronic Flight Bag Paperless Cockpit Improve operational efficiency by mobile applications Tomorrow's problems - to be solved Digital Operations
  19. 19. Document Management System Electronic Signature ERP Mobile Approval Digital vision for office solutions Tomorrow's problems - to be solved Digital Office
  20. 20. Thank You
  21. 21. DISCLAIMER Any use, republication or redistribution of this content is expressly prohibited without the prior written consent of the Author. Permission to copy and reproduce content may be granted by the author, at their discretion, and by request only. Source: presentation of Kerem Kızıltunç, Turkish Airlines at the 2014 SITA Air Transport IT Summit, Brussels. 2014 Air Transport IT Summit

×