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More Ground To Break: Thella Bowens, President/CEO, San Diego County Regional Airport Authority

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Focus on growth and evolution. Passenger processing is customer service - important to make the passenger journey as pleasant as possible. …

Focus on growth and evolution. Passenger processing is customer service - important to make the passenger journey as pleasant as possible.

Airport technology needs to meet the expectations of today's tech-savvy passengers. Constant focus to make sure they're connected and informed at every step of their journey through the airport.

San Diego Regional Airport is committed to providing innovative solutions to customers, passengers, airlines, concessions and others. And to provide a memorable experience.

Ground to break includes: location-specific technology to assist passenger journey; redefining check-in process; innovative ways to delight customers.

Airport provides flight information, baggage information, self-service check-in and re-accommodation. For international passengers, airport provides global entry, and planning to provide automated passport control (APC) kiosks.

"Just-in-time" information. Collaborative relationship with tenants to ensure airport services meet their business needs.
www.sita.aero/surveys

More Ground To Break – The CEO Perspective - Part 1:
Thella Bowens, President/CEO, San Diego County Regional Airport Authority

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  • 1. Thella F. Bowens President/CEO San Diego County Regional Airport Authority More Ground to Break 2014 Air Transport IT Summit – June 19, 2014
  • 2. P r e s e n t a t i o n • Introduction • A look at the Airport Authority • About San Diego International Airport • Information technology in the airport setting • Breaking ground – and how we approach information technology • Empowering travelers – IT and the passenger journey • Addressing tomorrow’s challenges • Q & A
  • 3. THE SAN DIEGO COUNTY REGIONAL AIRPORT AUTHORITY
  • 4. A I R P O R T A U T H O R I T Y O V E R V I E W Created as an independent agency by the State legislature on January 1, 2003 to: 1) Operate San Diego International Airport 2) Plan for future air transportation needs of the region 3) Serve as region’s Airport Land Use Commission Appointed 9-member Board represents all areas of the County • Responsible for setting policy direction President/CEO Thella F. Bowens • Responsible for management oversight of the Authority
  • 5. A I R P O R T A U T H O R I T Y M I S S I O N We plan for and provide air transportation services to the region with safe, effective facilities that exceed customer expectations. We are committed to operating San Diego’s air transportation gateways in a manner that promotes the region’s prosperity and protects its quality of life.
  • 6. S I N G L E - P U R P O S E E N T I T Y F Y 1 3 OPERATING EXPENSES MILLION 370 CAPITAL IMPROVEMENTS BILLION FULL TIME EMPLOYEES 68$1 .8$1
  • 7. F I N A N C I A L L Y S O U N D A1 Moody's A+ Standard & Poor's A+ Fitch
  • 8. S U S T A I N A B I L T Y F I R S T S • SUSTAINABILITY POLICY - 2008 • GRI SUSTAINABILITY REPORT – 2012 • SIGN CLIMATE DECLARATION – 2014 • LEED PLATINUM – 2014
  • 9. SAN DIEGO INTERNATIONAL AIRPORT
  • 10. S D I A ’ S C U R R E N T L A Y O U T
  • 11. S D I A P A S S E N G E R S 18.3 18.1 17.0 16.9 16.9 17.3 17.7 17.9 18.2 10 11 12 13 14 15 16 17 18 19 20 2007 2008 2009 2010 2011 2012 2013 2014 2015 (millions) Actual Passengers FAA Forecast Passengers
  • 12. E C O N O M I C V A L U E $2.3billion annually $9billion annually +
  • 13. BREAKING GROUND A n d h o w w e a p p r o a c h i n f o r m a t i o n t e c h n o l o g y
  • 14. E M P O W E R I N G T R A V E L E R S I n f o r m a t i o n t e c h n o l o g y a n d t h e p a s s e n g e r j o u r n e y a t S D I A • D e p a r t i n g p a s s e n g e r s • A r r i v i n g p a s s e n g e r s • T e n a n t o p e r a t i o n s • B a c k - o f - t h e - h o u s e o p e r a t i o n s
  • 15. 22
  • 16. ADDRESSING TOMORROW’S CHALLENGES
  • 17. Q U E S T I O N S & A N S W E R S WWW.SAN.ORG
  • 18. DISCLAIMER Any use, republication or redistribution of this content is expressly prohibited without the prior written consent of the Author. Permission to copy and reproduce content may be granted by the author, at their discretion, and by request only. Source: presentation of Thella F. Bowens, San Diego County Regional Airport Authority at the 2014 SITA Air Transport IT Summit, Brussels. 2014 Air Transport IT Summit