Dadi Runarsson, ISAVIA, presents at SITA 2013 Europe Aviation ICT Forum

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Dadi Runarsson, ISAVIA, presents at SITA 2013 Europe Aviation ICT Forum in Vienna

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Dadi Runarsson, ISAVIA, presents at SITA 2013 Europe Aviation ICT Forum

  1. 1. Get Smarter Business Intelligence in the Airport Environment
  2. 2. Why we need to change
  3. 3. Profits needed > Infrastructure is expansive > Operating Cost increasing > Competition for new routes > Passenger expect user experience Dublin Airport - Airport Business / ACI
  4. 4. Technology is changing behavior > Mobile > Digital Products > Social
  5. 5. Technology is changing airport infrastructure > > > Self Service Risk based security Aircraft Evolution Fentress Global Challange 2011
  6. 6. Commercial Threats - Example Parking Autonomous Vehicle
  7. 7. How are we going to change
  8. 8. Technology can help Retailers Communicate Capacity building Process Revenue Generating Activities Sell Passenger Experience Better Interact
  9. 9. Personalized experience – Predictive Analytics
  10. 10. Data collection Airline > > > > > > PNR Payment Channel API Loyalty Programs Class of Travel Route Airport Passenger > > > > > Loyalty Programs 2D Barcode info Retail Activities Online Purchases WiFi Login
  11. 11. Jim Peters
  12. 12. Collaboration is needed
  13. 13. Thank you

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