people @work/2020the future of work and the changing workplace challenges GAIL HUMBLE Northern Territory President
White Paper: people@work/2020 • After nearly three years of research, this Australian Human Resources Institute (AHRI) white paper reviews and assesses the major trends and issues likely to influence people at work by the year 2020, together with expected impacts on workplace structure, performance and professional leadership. Peter Wilson AM, AHRI National President
Are skills the keyanswer?
Context• 1980s: A Nation at Risk – Loss of firm competitiveness to Japan & Germany• 1990s: The War for Talent – Skill shortages and demographic time bomb• Today & Tomorrow: The Flat World & Global Economic Crisis – Internet creates global work platform – Facilitates movement of now scarce jobs
fu·ture/ˈ oCHər/ fyo͞Noun: The time or a period oftime following the moment ofspeaking or writing; timeregarded as still to come.Adjective: At a later time; goingor likely to happen or exist:"the needs of futuregenerations".Synonyms: noun. futurity -hereafter - tomorrowadjective. coming -prospective - unborn -forthcoming - next
EIGHT FORCES SHAPING THE FUTURE 1. Global competition 2. Technological and communication breakthroughs 3. Demand for personal flexibility 4. Skills convergence 5. Macroeconomic and demographic changes 6. Global best practice 7. Changing business standards e.g. CSR, ethics 8. Government imposition of regulations
1. Globalisation & hyper-competition
2. Continued breakthroughs in IT & communications
EIGHT MAJOR TECHNOLOGY DRIVERSo IT modernisationo Enterprise information management (EIM)o Business process management (BPM)o IT consumerisationo Unified communications –o Mobile deviceso Smart gridso Cloud computing
TECHNOLOGIES in our WORKPLACES can:• Facilitate massive and immediate communication to anyone, anytime, anywhere• Distribute the locations of work• Lead to higher skilled work patterns at home, work or in remote locations• Enable a greater personalisation of work through „universal but individualised‟ portals• Improve talent management, career performance, communications and engagement• Provide more flexible approaches to restructuring the workplace• Increase access to professional knowledge
3. Demand for personal flexibility & customisation
4. Skills convergence in multi-disciplinary professional environment
5. Changing macroeconomics& demographics
6. Global best practices in people management
7. New global standards: CSR, ethics
8. Sustained imposition of regulatory solutions
WORKPLACESWork was a place we used to go tonow it’s something we do….
Remote location The NineThree external spaces of work New Home „Space” Stations of Work in Office 2020 Solitary Multi learning & Café networking workstation interactive zone Three internal spaces of work
Core office functionality in 2020?• 3 internal spaces – café style area, combined learning centres, thinking, private spaces• A more flexible external workstation- connect via customised portals – sharepoint technology
So what does it all mean for people@work? Boundary of work & home will disappear People, performance & productivity measures = critical Successful relationships = key driver Communication power will enable more flexible learning & distributed work patterns in the internal & external work spaces CSR, ethical values & risk = key business enablers Non-core HR transactions entirely outsourced
So what does it all mean for us in 2020? Skill shortages & talent will still challenge workplaces Education a lifelong learning process at work The world of business will be driven by networks Communication power will enable more flexible learning & distributed work patterns
Behind the scenes of people@work … Gen X & Y attitudes for better work-life balance New media enable flexible & distributed work patterns Baby boomers seek longer term workforce engagement - high correlation to mental & physical health, longevity Ageing & female workers drive compressed & P/T roles
What will the nextgeneration want !
“If you don‟t have a competitive advantage,don‟t compete.People are the competitive advantage”Jack Welch
The biggest Questions!!!!!• How do we engage the workforce of the future?• What are the tools we need to have at the ready?
The biggest Questions!!!!!• What has to change to achieve a more skilled productive and competitive Australian workforce?• We should use technology because we need it not just use because we can?• We must think skill ecosystems, not just vocational education and training?