Practical ideas for innovation

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Practical ideas for innovation

  1. 1. Practical Ideas for InnovationStan GarfieldMay 2011 © 2011 Deloitte Global Services Limited
  2. 2. Innovation and knowledge management1. Innovation is easy to talk about2. All organizations are in favor of increasing innovation3. Innovation is hard to actually do4. Knowledge management should enable and support innovation5. But how?2 Practical Ideas for Innovation © 2011 Deloitte Global Services Limited
  3. 3. Recommended practices1. Use internal and external collaboration for leaders to request ideas a. Blog regularly to ask for suggestions b. Reply to comments to let people know what will actually be done2. Engage communities of practice a. Solicit ideas on the top issues facing the organization b. Make members believe that their voices are being heard3. Acknowledge skepticism about idea collection a. Admit that suggestions may be perceived as a waste of time, since in the past, no changes were made b. Counter this perception by implementing new and meaningful changes to show that things are different now4. Try out new ways of doing things a. Demonstrate tangible manifestations of concepts b. Apply successive iterations for continuous improvement5. Use successful approaches a. Positive Deviance b. Appreciative Inquiry3 Practical Ideas for Innovation © 2011 Deloitte Global Services Limited
  4. 4. 1. Engage communities of practice• Ask communities of practice for ideas• Engage with both internal and external communities• Challenge members to collaborate to improve ‒ culture ‒ processes ‒ tools4 Practical Ideas for Innovation © 2011 Deloitte Global Services Limited
  5. 5. 2. Borrow shamelessly• Netflix prize• P&G Connect & Develop• IBM Jams• InnoCentive5 Practical Ideas for Innovation © 2011 Deloitte Global Services Limited
  6. 6. 3. Experiment• Conduct experiments to test new methods• Use analytics to analyze the results• Pick the ones that are most effective6 Practical Ideas for Innovation © 2011 Deloitte Global Services Limited
  7. 7. 4. Implement, improve, iterate• Ask for suggested improvements ‒ use rapid prototyping to try them out ‒ then iterate and improve• Dont ‒ overanalyze ‒ plan endlessly ‒ wait for consensus.• Risk failure ‒ encourage safe-fail ‒ avoid fail-safe• Quickly learn from failure ‒ then move on• Try three experiments ‒ then pick the best solution• Implement new approaches quickly ‒ will generate more new ideas7 Practical Ideas for Innovation © 2011 Deloitte Global Services Limited
  8. 8. 5. Enable innovation• Support integration of diverse tools• Don’t require a single platform• Integrate tools using ‒ APIs ‒ RSS ‒ search ‒ web parts• Encourage skunk works projects ‒ use these techniques ‒ create new features ‒ build on and connect with existing platforms8 Practical Ideas for Innovation © 2011 Deloitte Global Services Limited
  9. 9. 6. Read, discuss, brainstorm• Encourage ‒ book clubs ‒ discussion groups ‒ brainstorming sessions• Get people thinking about new and better ways of doing things• Take the best ideas and implement them9 Practical Ideas for Innovation © 2011 Deloitte Global Services Limited
  10. 10. 7. Collaborate• Ask people to use collaboration tools to discuss ‒ ideas for improvements ‒ new approaches ‒ breakthroughs• Tools include ‒ threaded discussion boards ‒ blogs ‒ wikis ‒ microblogs ‒ idea submission tools• These tools can be ‒ inside ‒ outside ‒ across organizations10 Practical Ideas for Innovation © 2011 Deloitte Global Services Limited
  11. 11. 8. Look outside• Invite people outside your organization to ‒ speak on calls ‒ present at meetings ‒ participate in workshops• Adapt their methods for use in your organization• Test new ideas by presenting them to other organizations11 Practical Ideas for Innovation © 2011 Deloitte Global Services Limited
  12. 12. 9. Deviate positively and inquire appreciatively• Use Positive Deviance ‒ look for successful outliers ‒ help increase adoption of these exceptional approaches• Use Appreciative Inquiry ‒ identify existing successful processes ‒ replicate, extend, and build on these Discovery “Appreciate Affirmative what is” Topic Choice Destiny Positive Dream “Create what “Imagine will be” Core what might be” Design “Determine what should be” 12 Practical Ideas for Innovation © 2011 Deloitte Global Services Limited
  13. 13. 10. Crowdsource• Set up prediction markets• Use the wisdom of crowds• Choose between alternatives13 Practical Ideas for Innovation © 2011 Deloitte Global Services Limited
  14. 14. Recommended books14 Practical Ideas for Innovation © 2011 Deloitte Global Services Limited
  15. 15. Recommended books (authors)1. The Wisdom of Crowds by James Surowiecki2. The Innovators Dilemma: The Revolutionary Book that Will Change the Way You Do Business by Clayton M. Christensen3. The Innovators Solution: Creating and Sustaining Successful Growth by Michael E. Raynor and Clayton M. Christensen4. The Power of Positive Deviance: How Unlikely Innovators Solve the Worlds Toughest Problems by Richard Pascale, Jerry Sternin, and Monique Sternin5. The New Age of Innovation: Driving Cocreated Value Through Global Networks by C.K. Prahalad and M.S. Krishnan6. Leading for Innovation: And Organizing For Results edited by Frances Hesselbein, Marshall Goldsmith, and Iain Somerville7. Analytics at Work: Smarter Decisions, Better Results by Thomas H. Davenport, Jeanne G. Harris, and Robert Morison8. Competing on Analytics: The New Science of Winning by Thomas H. Davenport and Jeanne G. Harris9. What’s the Big Idea: Creating and Capitalizing on the Best Management Thinking by Thomas H. Davenport, Laurence Prusak, and H. James Wilson10. The Leaders Guide to Radical Management by Steve Denning15 Practical Ideas for Innovation © 2011 Deloitte Global Services Limited
  16. 16. Steve Denning’s 7 principles of continuous innovation1. Focusing the entire organization on delighting clients2. Working in self-organizing teams3. Operating in client-driven iterations4. Delivering value to clients with each iteration5. Fostering radical transparency6. Nurturing continuous self-improvement7. Communicating interactively16 Practical Ideas for Innovation © 2011 Deloitte Global Services Limited
  17. 17. Links1. Practical Ideas for Innovation http://docs.google.com/View?id=ddj598qm_41787g97dk2. Implement, Improve, and Iterate http://docs.google.com/View?id=ddj598qm_21wpp22xz3. Appreciative Inquiry http://appreciativeinquiry.case.edu/4. Positive Deviance http://www.positivedeviance.org/5. Prediction Markets http://andrewmcafee.org/2008/04/a_case_for_prediction_markets/6. Netflix Prize http://www.netflixprize.com/7. P&G Connect & Develop http://www.pgconnectdevelop.com/8. IBM Jams https://www.collaborationjam.com/9. InnoCentive http://www.innocentive.com/10. Intuit Brainstorm http://www.intuitbrainstorm.com/17 Practical Ideas for Innovation © 2011 Deloitte Global Services Limited
  18. 18. Questions to stimulate discussion1. What other ideas do you suggest for stimulating innovation?2. What are some examples of successful innovation?3. How can we get past idea submission to actual implementation?4. What would motivate you to participate in an innovation challenge?5. What is the difference between innovation and invention?18 Practical Ideas for Innovation © 2011 Deloitte Global Services Limited
  19. 19. Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee, and its network of member firms,each of which is a legally separate and independent entity. Please see www.deloitte.com/about for a detailed description of the legal structure ofDeloitte Touche Tohmatsu Limited and its member firms.Deloitte provides audit, tax, consulting, and financial advisory services to public and private clients spanning multiple industries. With a globallyconnected network of member firms in more than 150 countries, Deloitte brings world-class capabilities and deep local expertise to help clientssucceed wherever they operate. Deloittes approximately 170,000 professionals are committed to becoming the standard of excellence.This publication contains general information only, and none of Deloitte Touche Tohmatsu Limited, its member firms, or their related entities(collectively, the “Deloitte Network”) is, by means of this publication, rendering professional advice or services. Before making any decision ortaking any action that may affect your finances or your business, you should consult a qualified professional adviser. No entity in the DeloitteNetwork shall be responsible for any loss whatsoever sustained by any person who relies on this publication. © 2011 Deloitte Global Services Limited

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