Knowledge Management In The Real World

Slideshow Transcript

1. Slide 1: Knowle dg e Ma na g e m e nt in th e R e a l World Le c ture g ive n a t La wre nc e Te c h nolog ic a l Unive rs ity S ta n G a rfie ld Oc tob e r 20, 2007 © 2 007 He wle tt-P a c ka rd De ve lopm e nt C om p a n y, L.P . Th e in fo rm a tion c on ta in e d h e re in is s ub je c t to c h a ng e with ou t n otic e
2. Slide 2: Wh a t is Knowle dg e Ma na g e me nt? • Knowle dg e Ma na g e me nt is th e a rt of tra ns forming informa tion a nd inte lle c tua l a s s e ts into e nduring va lue for a n org a niz a tion’s c lie nts a nd its pe ople . • Th e purpos e of knowle dg e ma na g e me nt is to: − F o s te r th e re u s e of inte lle c tua l c a p ita l − E n a b le b e tte r de c is io n m a kin g − C re a te th e c on d ition s fo r in n ova tio n • KM provide s pe ople , proc e s s e s , a nd te c h nolog y to h e lp knowle dg e flow − to th e rig h t pe o ple − a t th e rig h t tim e − s o th e y c a n a c t m o re e ffic ie ntly a n d e ffe c tive ly 2 20 Oc t 200 7
3. Slide 3: Wh y ma na g e knowle dg e ? 1. P re ve nt re dunda nt e ffort Inve nt wh e n ne e de d… B ut don’t re inve nt th e wh e e l! 3 20 Oc t 200 7
4. Slide 4: Wh y ma na g e knowle dg e ? 2. Avoid re pe a ting pa s t mis ta ke s 4 20 Oc t 200 7
5. Slide 5: Wh y m a na g e knowle dg e ? 3. Ta ke a dva nta g e of wh a t oth e rs a lre a dy kno w 5 20 Oc t 200 7
6. Slide 6: How to Do Knowle dg e Ma na g e me nt 1. S h a re wh a t you h a ve le a rne d, c re a te d, a nd prove d 2. Innova te to b e m ore c re a tive , inve ntive , a nd im a g ina tive 3. R e us e wh a t oth e rs h a ve a lre a dy le a rne d, c re a te d, a nd prove d 4. C o lla b ora te with oth e rs to ta ke a dva nta g e of wh a t th e y know 5. Le a rn b y doing , from oth e rs , a nd from e xis ting inform a tion 6 20 Oc t 200 7
7. Slide 7: S h a re • As k q u e s tio ns a n d re q ue s t h e lp – o th e rs will b e n e fit fro m th e a ns we rs • Ans we r q u e s tio n s a n d p rovid e h e lp – b e in g th e wh ite kn ig h t is g ra tifyin g • Offe r tip s , in s ig h ts , a n d u s e fu l lin ks – p a y it forwa rd , b uild yo u r re pu ta tio n 7 20 Oc t 200 7
8. Slide 8: S h a re : HP us e rs h e lp e a c h oth e r out • Que s tion: Apr 10, 2007 − I h a ve b e e n g e tting a prob le m wh e n s e a rc h ing us ing G oog le . − Wh e n I g e t th e re s ults a nd c lic k on one of th e m it re dire c ts m e to a noth e r s ite a nd not to th e s e le c te d s ite . • Ans we r: Apr 11, 2007 − Y ou h a ve s pywa re . Us e s pywa re re m ova l s oftwa re . − Upda te to th e la te s t s ig na ture s b e fore s ta rting s c a n. − Y our prob le m will b e s olve d. 8 20 Oc t 200 7
9. Slide 9: Innova te : HP S oc ia l Ne twork 9 20 Oc t 200 7
10. Slide 10: R e us e : HP P ropos a l We b a nd P re s e nta tion B uilde r • Th is s lide a nd ma ny oth e rs a re re us e d from e xis ting pre s e nta tions . • Th ink of h ow muc h work it would ta ke to c re a te th e m from s c ra tc h . 10 20 Oc t 200 7
11. Slide 11: C o lla b o ra te : KM Te a m B e st Pr a c t i c e Sh a r i n g Opportunity Opportunity Development Negotiate Delivery Creation Evaluation & Bid & Close Reuse Reuse Reuse Reuse Reuse Reuse Reuse Capture Capture W in/ loss Close-out Project Lessons Lessons Profile S ta n G a rfie ld Learned Learned Ma rc us F unke Su b m it Su b m it •P e ople Su b m i t W in/ Loss Lessons Close-out Lessons Delivery Collateral W in/ Loss Lessons •P roc e s s •C om m unic a tions Project Profile Update Bid Collateral Project Profile Bid Collateral Project Profile •P roje c t Ma na g e m e nt (new) (updated) Update (updated) B e rna rd He nne c ke r Andre w G e nt •C om m unitie s •Te c h nolog y •Us e r Inte rfa c e •Arc h ite c ture 11 20 Oc t 200 7
12. Slide 12: Le a rn Rea d Atte nd Wa tc h Lis te n 12 20 Oc t 200 7
13. Slide 13: Knowle dg e Ma na g e me nt Mis s ion • Th e m is s ion of th e HP S e rvic e s Knowle dg e Ma na g e m e nt prog ra m is to ins titutiona liz e knowle dg e c re a tio n, s h a ring , a nd re u s e to: −Inc re a s e our win ra te −Drive down s a le s a nd de live ry c os ts −Inc re a s e e ng a g e me nt qua lity 13 20 Oc t 200 7
14. Slide 14: G oa ls of Knowle dg e Ma na g e me nt In c re a s e ord e rs , re ve n ue , a n d p ro fits b y: • R e us ing m a te ria ls a nd e xpe rtis e • Avoiding re dunda nt e ffort • Avoiding m a king th e s a m e m is ta ke s twic e • Ta king a dva nta g e of e xis ting e xpe rtis e a nd e xpe rie nc e • Ma king it e a s y to find inform a tion a nd re s ourc e s • C om m unic a ting im porta nt inform a tion wide ly a nd q uic kly • P rom oting s ta nda rd, re pe a ta b le s e rvic e offe ring s • P roviding m e th ods , tools , te m pla te s , e xa m ple s , & da ta to s tre a m line s e lling a nd de live ring • Ma king s c a rc e e xpe rtis e wide ly a va ila b le • S h owing our c us tom e rs h ow we us e our knowle dg e for th e ir b e ne fit • Ac c e le ra ting de live ry to our c us tom e rs • S tim ula ting innova tion a nd g rowth • E na b ling HP S e rvic e s to le ve ra g e its s iz e • Ma king our b e s t prob le m -s olving e xpe rie nc e s re us a b le 14 20 Oc t 200 7
15. Slide 15: Knowle dg e Ma na g e me nt Unifie d Vie w P E OP LE P R OC E S S WW KM Te a m Invent Capture Reuse -P e ople -Te c h nolog y WW -P roc e s s • • Knowle dg e Conte nt • Knowle dg e Ca pture R e g ion KM Ma na g e me nt & Ca pture & R e us e & R e us e G ove rna nc e • Com munitie s of • -KM Le a d: 1 pe r Com munitie s of -K-Advis or: 1 pe r • Auth oring P ra c tice P ra c tice E ME A AP J Am e ric a s P ra c tic e s • B e s t P ra c tic e E xc e lle nc e • B e s t P ra c tic e P ra c tice KM P rog ra m R e plic a tion R e plic a tion -WW Le a d: 1 pe r • IP c re a tion • P roje c t Te a m • P roje c t Te a m -R e g ion Le a d: 1 pe r • Inve ntion Colla bora tion Colla bora tion Dis c los ure • Conte nt • Country KM Conte nt -KM Le a d: 0-1 pe r • P a te nts Ma na g e me nt & Ma na g e me nt & -K-Advis or: 0-1 pe r G ove rna nc e G ove rna nc e TE C HNOLO ME TR IC S • Y G Windows S h a re P oint S e rvic e s (WS S ) • P a rtic ipa tion: Th e num b e r of e m ploye e s wh o • S h a re P oint P orta l S e rve r (S P S ) pa rtic ipa te in F orum s (s ub s c riptions , pos ting s , • UB B .th re a ds (th re a de d dis c us s ions ) we b s ite vis its ), divide d b y th e tota l num b e r of e m ploye e s • HP Virtua l R oom s (we b ina rs ) • Ca pture : Th e num b e r of ne w proje c t profile s in • @h p porta l (intra ne t) th e P roje c t P rofile R e pos itory, divide d b y th e • R olle r (HP b log s ) num be r of ne w proje c ts • Me dia Wiki (HP e dia ) • R e us e : Th e a ve ra g e a m ount of re us e re porte d • S pe c ia liz e d a pplic a tions in ne w proje c t profile s , a ve ra g ing B id & De live ry 15 20 Oc t 200 7
16. Slide 16: Knowle dg e Ma na g e me nt Compone nts P e ople P roc e s s c ulture a nd va lue s knowle dg e a dvis ors m e th odolog ie s c la s s ifica tion knowle dg e m a na g e rs g oa ls a nd m e a s ure m e nts c re a tion m e trics a nd re porting us e r s urve ys inc e ntive s a nd re wa rds c a pture m a na g e m e nt of c h a ng e s oc ia l ne tworks re us e workflow c om munitie s le s s ons le a rne d va lua tion tra ining prove n pra c tice s s oc ia l ne twork a na lys is doc um e nta tion c olla bora tion a ppre c ia tive inquiry c om munica tions c onte nt m a na g e me nt s toryte lling Te c h nolog y blog s us e r inte rfa c e wikis intra ne t podc a s ts te a m s pa c e s s yndica tion virtua l m e e ting rooms s oc ia l s oftwa re porta ls e xte rna l a c c e s s re pos itorie s workflow a pplica tions th re a de d dis c us s ions proc e s s a utom a tion e xpe rtis e loc a tors e -le a rning m e ta da ta a nd ta g s s ubs c riptions s e a rc h e ng ine s points tra c king a rc h iving re porting 16 20 Oc t 200 7
17. Slide 17: Knowledge N etwork Components Assista nce in using KM tools , se a rch ing for Knowledge Advisors informa tion, a nd a ny oth e r KM sup p ort Project Team S e cure colla b ora tive w orksp a ce s for p roje ct Collaboration te a ms (includ ing inte rna l a nd e xte rna l use rs ) Project Management Proje ct Profile Re p ository , L ibraries Proje ct Docume nt Lib ra ry , Contrib ution Wiz a rd Communities of Communitie s of p e op le w h o come tog e the r to Practice sh a re th e ir know le d g e on a common top ic Re p ository of fie ld -contrib ute d d ocume nts Knowledge Briefs conta ining insig h ts & nug g e ts of know le dg e Specialized Me th od s, S e a rch , Re fe re nce s, Prop osa ls , Repositories & Tools Colla te ra l, S oftw a re S ource , Exp e rtise Loca tor 17 20 Oc t 200 7
18. Slide 18: P E OP LE : KM E xpe c ta tions • Th e Te c h nic a l C a re e r P a th (TC P ) a nd P rog ra m Ma na g e m e nt C a re e r P a th (P MC P ) re q u ire c ons ulta nts a nd p rog ra m m a na g e rs to s h a re knowle dg e b y b e c om ing knowle dg e c ontrib utors a nd s h a ring e xpe rie nc e on a n ong oing b a s is • R e a d d oc um e nts a nd ta ke s e lf-pa c e d tra ining − B ig P ic ture Doc ume nts − Us e r G uide s a nd WB T − KM F AQ − How to R e c ord Time S pe nt on KM Ac tivitie s − KCR E xpe c ta tions 18 20 Oc t 200 7
19. Slide 19: P E OP LE : E mploye e KM G oa ls 1. C a pture : C a pture c onte nt a nd e xpe rie nc e from b ids a nd proje c ts (proje c t profile s , le s s o ns le a rne d re ports , b id/ proje c t doc um e n ts , s olution c olla te ra l/ e rvic e kit c onte nt, knowle dg e b rie fs ) s 2. R e us e : R e u s e c onte nt a nd e xpe rie nc e in b ids a nd proje c ts (s olution c olla te ra l/ e rvic e kit s c onte nt, le s s o ns le a rne d re p orts , b id/ je c t pro doc um e nts , knowle dg e b rie fs ) 3. P a rtic ipa tion: Ac tive ly pa rtic ipa te in a t le a s t one c om m unity of pra c tic e , with s pe c ia l foc us on s ub s c rib in g a nd p os ting to F orum s 19 20 Oc t 200 7
20. Slide 20: P E OP LE : KM S ta rs Te ll Th e ir S torie s 20 20 Oc t 200 7
21. Slide 21: P E OP LE : KM S ta rs Inc e ntive P oints S ys te m 21 20 Oc t 200 7
22. Slide 22: P E OP LE : Auth oring E xc e lle nc e P rog ra m • R e wa rd s HP S pe rs o nn e l wh o h e lp ra is e c us to m e r a wa re n e s s of HP S e rvic e s c a pa b ilitie s th rou g h th e p ub lic a tion o f wh ite p a pe rs , a rtic le s , a n d b o oks , or wh o g ive pre s e nta tio n s to re c o g n iz e d in du s try fo ru m s 22 20 Oc t 200 7
23. Slide 23: P E OP LE : Innova tion Inc e ntive P rog ra m • Th e prim a ry o b je c tive is to in c re a s e th e n um b e r a nd q ua lity of Inve ntio n Dis c lo s ure s s ub m itte d to th e Le g a l De pa rtm e n t, th e re b y re s u ltin g in m o re a nd h ig h e r q ua lity p a te n ts a n d a s tron g e r pa te nt po rtfolio fo r HP 23 20 Oc t 200 7
24. Slide 24: P E OP LE : Knowle dg e Advis ors • App lic a tion C o n s u lta n c y − Advis e on us ing c olla b ora tive works pa c e s − Advis e on us ing th e Knowle dg e Ne twork • R e u s a b le C o lla te ra l − As s is t in loc a ting re us a b le c olla te ra l − As s is t in s e a rc h ing for inform a tion to m e e t propos a l de a dline s or wh e n th e us e r is not c onne c te d to th e HP ne twork • C on ne c t to Kno wle d g e S o urc e s − As s is t in loc a ting re le va nt knowle dg e s ourc e s − Dire c t fe e db a c k to th e rig h t pe rs on with in th e KM te a m • Kno wle d g e C a pture & R e us e S u pp ort − As s is t us e rs in proje c t profile c re a tion − E va lua te s ub m itte d proje c t profile s , a nd follow up to im prove q ua lity • Tra in in g & C o m m u n ic a tio n a nd Us e r S up po rt − Hos t we b ina rs a nd wa lkth roug h s on th e Knowle dg e Ne twork − C om m unic a te Knowle dg e Ne twork inform a tion a s a ppropria te − As s is t with c olla b ora tion a nd c om m unity us a g e 24 20 Oc t 200 7
25. Slide 25: P E OP LE : Knowle dg e Advis ors P a g e 25 20 Oc t 200 7
26. Slide 26: P E OP LE : Communitie s • P rofe s s io ns − Le a rning & De ve lopm e nt drive n Professions − De ve lop m e m b e rs to fit into a Knowledge @hp Portal pa rtic ula r role , b e profic ie nt in Network Solution Communities th is role , a nd b e a b le to de live r s e rvic e s from with in th a t role Specialty Forums − Motiva tion: m a s te r th e profe s s ion • C om m unitie s a re g roups of pe ople • S o lu tio n C o m m u n itie s wh o s h a re a c onc e rn, a s e t of prob le m s , or a pa s s ion a b out a topic , − F oc us e d on th e pa rtic ula r topic a nd wh o de e pe n th e ir unde rs ta nding − Va rious role s c a n pa rtic ipa te a nd knowle dg e of th is a re a b y inte ra c ting on a n ong oing b a s is . − P a s s ion is foc us e d on • P rofe s s ions a re c om m unitie s of de ve loping , s e lling , a nd pra c tic e with th e ric h e s t s e t of de live ring a s pe c ific s olution s e t a c tivitie s , g ove rna nc e , a nd s truc ture . a nd b e c om ing ve ry • knowle dg e a b le a b out th e topic S olution C om m unitie s a re for HP S − Motiva tion: s e ll a nd de live r portfolio s olutions th a t do not c urre ntly m a p to a ny of th e P rofe s s ions – th e y e xpe rtly c a n e volve to b e c om e P rofe s s ions . • S p e c ia lty F o ru m s • S pe c ia lty F orum s a re for nic h e topic s − Loos e ly c onne c te d g roups of th a t don’t re q uire form a l c om m unitie s pe ople wh o wa nt to le a rn a b out b ut ne e d th re a de d dis c us s ions for a pa rtic ula r topic c olla b ora tion – th e y c a n e volve to b e c om e c om m unitie s . − No c om m itm e nt in te rm s of 26 20 Oc t 200 7 de live ring s om e th ing tog e th e r
27. Slide 27: P E OP LE : HP P rofe s s ions P rog ra m 27 20 Oc t 200 7
28. Slide 28: P E OP LE : HP P rofe s s ions – E xa mple 28 20 Oc t 200 7
29. Slide 29: P E OP LE : S oc ia l Ne tworking 29 20 Oc t 200 7
30. Slide 30: P R OCE S S : HP S e rvic e s Knowle dg e F low C us to m e r Knowledge from HP/ E ng a g e m e nt Outside HP Va lu e to C us tom e r R e us e In ve nt Ca pture R oa dm a p KM Me as ure s HP S e rvic e s Knowle dg e KCR Pro c e s s Ta c it Knowle dg e in P e ople Oth e r HP Knowle dg e Re info rc ing and Po lic y Be havio r Knowle dg e in R e pos itorie s a nd E xplic it Colla bora tive Works pa c e s 30 20 Oc t 200 7
31. Slide 31: P R OCE S S : Cus tome r E ng a g e me nt R oa dma p Selling Understand Validate Qualify Develop & Negotiate Won Won Identify Opportunity Opportunity Develop & & Close Negotiate Implement & Ensure & Extend Expand Stage Customer Opportunity Opportunity Propose & Close & Deploy & Expand Roadmap Opportunity Opportunity Development Negotiate Stage Delivery Creation Evaluation & Bid & Close Opportunity Scope Bid Ts & Cs Change SOAR Events Assessment Approval Approval Approval Approval Opportunity SOW/SLA Delivery, Opportunity Key Profile, Lead Solution Contract Scope Change, Plan & Initial Deliverables Manager & & Bid & Order Risk Management, Bid Plan Bid Sponsor Up sell & Renewal Opportunity Bid OS Account, Start-up, Program and Account Qualification Assurance Win/Loss Delivery Status, Detailed Reviews Delivery & Closeout S OW, Lenasps h ot, C los e -Out Project KM Content P roje c t P rofile PSropos a l P roje c t P la n Los Win/Losss Win/ S s ons C los e -Out OW, Le a s s ons R e po rt R e vie w R e vie w Le rne d R e port P roje c t P la n Le a rne d 31 20 Oc t 200 7
32. Slide 32: P R OCE S S : Knowle dg e Ca pture & R e us e B e st Pr a c t i c e Sh a r i n g Opportunity Opportunity Development Negotiate Delivery Creation Evaluation & Bid & Close Reuse Reuse Reuse Reuse Reuse Reuse Reuse Capture Capture W in/ loss Close-out Project Lessons Lessons Profile Learned Learned Submit Submit Submit Close-out Lessons Delivery Collateral W in/ Loss Lessons W in/ Loss Lessons Bid Collateral Bid Collateral Project Profile Project Profile Project Profile (new ) Update (updated) Update (updated) 32 20 Oc t 200 7
33. Slide 33: P R OCE S S : KM Me tric s Da s h b oa rd • C a pture Th e num b e r of ne w proje c ts re c orde d in th e P P R a s a Participation pe rc e nta g e of a ll ne w proje c ts 50% b ooke d. G oa l: 80% • R e us e 61% Th e a ve ra g e a m ount of proje c t c onte nt th a t wa s re us e d b y ne w proje c ts e nte re d into th e P P R for th is m onth . G oa l: 45% • P P R Us a g e Portal Usage Capture Th e num b e r of e m ploye e s wh o 40% 76% 80% re vie we d one or m ore proje c t profile s from th e P P R th is m onth , 23% a s a pe rc e nta g e of tota l C&I popula tion. G oa l: 20% • P orta l Us a g e Th e num b e r of e m ploye e s wh o vis ite d one or m ore pra c tic e porta ls looking for offic ia l c onte nt 14% th is m onth , a s a pe rc e nta g e of 34% tota l C&I popula tion. G oa l: 40% • P a rtic ipa tion PPR Usage Reuse Th e num b e r of e m ploye e s wh o 20% 45% pa rtic ipa te d in th e forum s (e ith e r online or a s a s ubs c rib e r) th is m onth , a s a pe rc e nta g e of tota l C&I popula tion. G oa l: 50% 33 20 Oc t 200 7
34. Slide 34: TE CHNOLOG Y: Ove ra ll KM Arc h ite c ture @HP TS G HP S … Intranet • Th e HP S KM e nvironme nt is org a niz e d into 3 la ye rs : − Intra ne t s ite s − C o m m u nity p orta ls − Te a m c o lla b ora tion s p a c e s Communities Teams 34 20 Oc t 200 7
35. Slide 35: TE CHNOLOG Y: Knowle dg e Ne twork 35 20 Oc t 200 7
36. Slide 36: Knowle dg e Ne twork – A-Z Inde x 36 20 Oc t 200 7
37. Slide 37: E ng a g e me nt Knowle dg e Ma p 37 20 Oc t 200 7
38. Slide 38: E ng a g e me nt Knowle dg e Ma p (c ontinue d) 38 20 Oc t 200 7
39. Slide 39: S imple G uide to KM 39 20 Oc t 200 7
40. Slide 40: Knowle dg e Ne twork S e a rc h Tips 40 20 Oc t 200 7
41. Slide 41: Knowle dg e Ne twork – R e mote Ac c e s s 41 20 Oc t 200 7
42. Slide 42: P roje c t Te a m Colla bora tion • P roje c t te a ms s h ould c olla bora te during th e proje c t life c yc le • Windows S h a re P oint S e rvic e s (WS S )  P ro vide s s up po rt for we b -b a s e d te a m c o lla b ora tion  S e rve r-b a s e d s e c ure s p a c e s th a t a re a c c e s s ib le fro m a we b b ro ws e r o r th e d e s kto p – o n lin e , with n o c lie n t s oftwa re  S ta n d a rd te m p la te s p ro vide d fo r p roje c ts  Ne w fun c tio n s c a n b e a dd e d a n d th e h om e p a g e is e a s ily c u s tom iz e d  C re a te Te a m S pa c e s th rou g h s e lf-s e rvic e s  Tra in in g  Us e r G uid e s  E xte rn a l a c c e s s fo r p a rtne rs a nd c u s to m e rs 42 20 Oc t 200 7
43. Slide 43: Cre a ting a WS S Te a m S pa c e 43 20 Oc t 200 7
44. Slide 44: Cre a ting a WS S Te a m S pa c e (c ontinue d) 44 20 Oc t 200 7
45. Slide 45: Cre a ting a WS S Te a m S pa c e (c ontinue d) 45 20 Oc t 200 7
46. Slide 46: Windows S h a re P oint S e rvic e s – P roje c t Te a m S pa c e E xa mple 46 20 Oc t 200 7
47. Slide 47: Windows S h a re P oint S e rvic e s – Inte rna l Te a m S pa c e E xa mple 47 20 Oc t 200 7
48. Slide 48: S h a re P oint P orta l S e rve r • P rovide s s upport for Community of P ra c tic e s pa c e s , a nd a ls o for ke y knowle dg e re pos itorie s . • P rovide s e a s y a c c e s s to s e rve r-ba s e d s e c ure s pa c e s th a t a re a c c e s s ible from a we b brows e r or th e de s ktop. • Ne w func tions c a n be a dde d to th e s pa c e a nd th e h ome pa g e is e a s ily c us tomiz e d. • Conte nt c a n be a dde d a nd ma na g e d by s ubje c t ma tte r e xpe rts ; no ne e d for libra ria ns or g a te ke e pe rs (a lth oug h a pprova ls c a n be us e d). 48 20 Oc t 200 7
49. Slide 49: S h a re P oint P orta l S e rve r – E xa mple P ra c tic e P orta l 49 20 Oc t 200 7
50. Slide 50: We b P ub lis h ing Ce nte r a nd S h a re P oint: Indus try P ra c tic e P orta l 50 20 Oc t 200 7
51. Slide 51: P roje c t P rofile R e pos itory • E a c h proje c t we bid on, win a nd de live r s h ould h a ve a profile in th e re pos itory th a t c a n be re a dily s e a rc h e d, ba s e d on indus try, c us tome r, or ma rke t offe ring • P rofile s a re s imple a nd e a s y to e nte r • To c re a te a profile , in th e lowe r middle of th e pa g e unde r “Adding a P rofile “ c lic k on “Add a n ite m” • E nte r th e informa tion in th e form • Inc lude c onta c t informa tion for more informa tion on th e proje c t unde r “Te a m Lis t“ • E nte r a s muc h informa tion a s is a va ila ble , th e n c lic k on “S a ve a nd Clos e “ a t th e top of pa g e 51 20 Oc t 200 7
52. Slide 52: P roje c t P rofile R e pos itory 52 20 Oc t 200 7
53. Slide 53: P roje c t P rofile S ub mis s ion F orm 53 20 Oc t 200 7
54. Slide 54: P roje c t P rofile S ub mis s ion F orm (c ontinue d) 54 20 Oc t 200 7
55. Slide 55: P roje c t P rofile R e pos itory – B rows e b y Country 55 20 Oc t 200 7
56. Slide 56: P roje c t P rofile R e pos itory – B rows e b y Indus try 56 20 Oc t 200 7
57. Slide 57: P roje c t P rofile R e pos itory – B rows e b y Ma rke t Offe ring 57 20 Oc t 200 7
58. Slide 58: P roje c t P rofile R e pos itory – E xa mple of a P rofile 58 20 Oc t 200 7
59. Slide 59: P roje c t P rofile R e pos itory – E xa mple of a P rofile (c ontinue d) 59 20 Oc t 200 7
60. Slide 60: P ro je c t Do c u m e n t Lib ra ry & C o n trib u tio n Wiz a rd 60 20 Oc t 200 7
61. Slide 61: Community Dire c tory 61 20 Oc t 200 7
62. Slide 62: HP F orums – Th re a de d Dis c us s ions 62 20 Oc t 200 7
63. Slide 63: HP F orums • Ad h oc th re a d e d d is c u s s ion s • Us e rs c a n p a rtic ip a te e ith e r b y th e We b o r b y e m a il, a nd re a d b y R S S • Me m b e rs in te ra c t with o th e r pe op le in te re s te d in a p a rtic ula r to pic • As k q ue s tio ns , pro vid e a n s we rs , s h a re id e a s , c o m m u nic a te tre n ds • Th e re a re foru m s for e a c h of th e P rofe s s io ns a n d S o lu tion C o m m u n itie s , a s we ll a s m a ny o th e r s ub je c ts We b Th re a d E ma il Th re a d RS S Feed 63 20 Oc t 200 7
64. Slide 64: As k th e E xpe rt 64 20 Oc t 200 7
65. Slide 65: Knowle dg e B rie fs • Knowle dg e b rie fs a re e xa c tly th a t: s h ort b ut de ta ile d s nippe ts of inform a tion on a va rie ty of topic s , wh e th e r th e y b e a s pe c ts of e s ta b lis h e d te c h nolog ie s or ove rvie ws of th e la te s t IT tre n d. • Th e purpos e of kn owle dg e b rie fs is to s h a re inform a tion q uic kly, pa s s ing a long ins ig h ts , tips a nd tric ks , a nd oth e r nug g e ts of knowle dg e to oth e r HP e m ploye e s . • Awa rds a re g ive n to fre q ue nt knowle dg e b rie f c ontrib utors 65 20 Oc t 200 7
66. Slide 66: Knowle dg e B rie fs Vie we r 66 20 Oc t 200 7
67. Slide 67: Knowle dg e B rie f – E xa mple 67 20 Oc t 200 7
68. Slide 68: HP G lob a l Me th od 68 20 Oc t 200 7
69. Slide 69: HP G lob a l Me th od – HP S Me th odolog y Ca ta log ue 69 20 Oc t 200 7
70. Slide 70: HP G lob a l Me th od – P roc e s s Lib ra ry 70 20 Oc t 200 7
71. Slide 71: HP G lob a l Me th od P M – P roje c t Ma na g e m e nt Me th odolog y 71 20 Oc t 200 7
72. Slide 72: HP R e fe re nc e 2Win P rog ra m – S ub mit a Win 72 20 Oc t 200 7
73. Slide 73: HP R e fe re nc e 2Win P rog ra m – Adva nc e d S e a rc h 73 20 Oc t 200 7
74. Slide 74: Ta c it Knowle dg e S h a ring : Winning th e B id F orum a nd HP S P odc a s t 74 20 Oc t 200 7
75. Slide 75: HP S e rvic e s P ortfolio 75 20 Oc t 200 7
76. Slide 76: HP Ma rke tVis ion – Ma rke t R e s e a rc h 76 20 Oc t 200 7
77. Slide 77: b ooks 24x7 (via HP La b s ) – Online Ac c e s s to IT & B us ine s s B ooks 77 20 Oc t 200 7
78. Slide 78: HP Virtua l R ooms 78 20 Oc t 200 7
79. Slide 79: G row @h p (e -le a rning ) 79 20 Oc t 200 7
80. Slide 80: S oftwa re : G DAS R e us e P orta l a nd CME IP As s e t Ca ta log ue 80 20 Oc t 200 7
81. Slide 81: E xpe rtis e Loc a tor – F ind Cons ulta nt in R e s ourc e Ma na g e me nt Ma rke tP la c e 81 20 Oc t 200 7
82. Slide 82: Knowle dg e Ne twork Ne ws (month ly) 82 20 Oc t 200 7
83. Slide 83: Te s t your knowle dg e : Wh ic h We b 2.0 tool would you us e for e a c h of th e s e ? S h a re 2. P ub lis h your ins ig h ts 3. Ta g your fa vorite we b s ite s s o th a t oth e rs c a n a ls o b e ne fit Innova te 5. Im prove upon a doc um e nt with a g roup of c olle a g ue s 6. Me e t ne w pe ople to b ra ins torm a nd de ve lop ne w ide a s R e us e 8. F ind m a rke t re s e a rc h to us e in a pre s e nta tion 9. Link to th e g ood ide a s of th oug h t le a de rs , a nd e xpa nd upon th e m C olla b ora te 11. As k for h e lp from oth e rs 12. F ind pe ople with s im ila r inte re s ts Le a rn 14. Lis te n to a n inte rvie w with a n e xpe rt 15. F ind out wh a t th e c ons e ns us pos ition is on a g ive n topic 83 20 Oc t 200 7
84. Slide 84: We b 1.0: S e a rc h a b le We b (s ing le s ta rtin g p oint) 84 20 Oc t 200 7
85. Slide 85: We b 2.0: Th re a de d Dis c us s ions – HP F orums We b Th re a d RS S Feed E ma il Th re a d 85 20 Oc t 200 7
86. Slide 86: We b 2.0: Wiki - HP e dia 86 20 Oc t 200 7
87. Slide 87: We b 2.0: B log - Knowle dg e S h a ring We e kly 87 20 Oc t 200 7
88. Slide 88: We b 2.0: P odc a s t - HP S OnP oint 88 20 Oc t 200 7
89. Slide 89: We b 2.0: S oc ia l Ne tworking S ite s F a c e book Linke dIn me @h p 89 20 Oc t 200 7
90. Slide 90: We b 2 .0: S o c ia l B o okm a rks (like d e l.ic io .us ) 90 20 Oc t 200 7
91. Slide 91: We b 2.0: Virtua l Worlds – S e c ond Life 91 20 Oc t 200 7
92. Slide 92: Te s t your knowle dg e : Answers S h a re 2. P ub lis h your ins ig h ts - Blog 3. Ta g your fa vorite we b s ite s s o th a t oth e rs c a n a ls o b e ne fit - Social bookmarks Innova te 5. Im prove upon a doc um e nt with a g roup of c olle a g ue s - Wiki 6. Me e t ne w pe ople to b ra ins torm a nd de ve lop ne w ide a s - Virtual world R e us e 8. F ind m a rke t re s e a rc h - Search engine 9. Link to th e g ood ide a s of th oug h t le a de rs , a nd e xpa nd upon th e m - Blog C olla b ora te 11. As k for h e lp from oth e rs - Threaded discussion 12. F ind pe ople with s im ila r inte re s ts - Social networking site Le a rn 14. Lis te n to a n inte rvie w with a n e xpe rt - Podcast 15. F ind out wh a t th e c ons e ns us pos ition is on a g ive n topic - Wiki 92 20 Oc t 200 7
93. Slide 93: We b 2.0: P lig g (like Dig g ) 93 20 Oc t 200 7
94. Slide 94: We b 2.0: Wa te rC oole r 94 20 Oc t 200 7
95. Slide 95: We b 2.0: Unc ut (like Y ouTub e ) 95 20 Oc t 200 7
96. Slide 96: Le a rning More : Ark G roup R e port h ttp:/ www.a rk-g roup.c o m / om e / lic a tion.a s p / h pub S ourc e : Ark G roup 96 20 Oc t 200 7
97. Slide 97: Le a rning More : KM Home P a g e h ttp:/ s ta ng a rfie ld.g oog le pa g e s .c om/ / 97 20 Oc t 200 7
98. Slide 98: Le a rning More : KM B log h ttp:/ www.h p.c om/ log s / a rfie ld / b g 98 20 Oc t 200 7
99. Slide 99: 99 20 Oc t 200 7