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Baker's Dozen KM Insights

Baker's Dozen KM Insights



13 insights on knowledge management and leadership

13 insights on knowledge management and leadership



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    Baker's Dozen KM Insights Baker's Dozen KM Insights Presentation Transcript

    • Knowledge Management: A Baker's Dozen Insights Stan Garfield KM and Collaboration Australia 2010 22 July 2010
    • Contents
      • Collect content; connect people 5
      • Try things out; improve and iterate 6
      • Lead by example; model behaviors 7
      • Set goals; recognize and reward 8
      • Tell your stories; get others to tell theirs 9
      • Use the right tool for the job; build good examples 10
        • Enable innovation; support integration 11
        • Include openly; span boundaries 12
        • Prime the pump; ask and answer questions 13
    • Contents
      • Network; pay it forward 14
      • Let go of control; encourage and monitor 15
      • Just say yes; be responsive 16
      • Meet less; deliver more 17
      • 13 things you can try right now 18
      • Steve Denning’s 13 Key Elements of KM 19
        • 13 Reasons Why People Don’t Share Their Knowledge 20
        • 13 Recommended Blogs 21
        • 13 Blogs & Microblogs by Deloitte People 22
    • Contents
      • 13 Recommended Sites 23
      • 13 Recommended Communities 24
      • 13 Recommended Conferences 25
      • 13 Recommended Periodicals 26
      • For additional information 27
    • Collect content; connect people
      • Link to repositories within discussions
      • Collect basic details in repositories, and connect for more
      • Enable search for content, discussions, and people, using formal taxonomy, social tags, and best bets
      A Baker’s Dozen Insights Patrick Lambe
    • Try things out; improve and iterate
      • Implement sooner, not later
      • Solicit feedback
      • Make improvements, repeat the cycle
      Tom Davenport A Baker’s Dozen Insights
    • Lead by example; model behaviors
      • Practice what you preach
      • Blog, microblog, start threads, and edit wiki pages
      • Use a KM CoP to show how to lead a community
      Carla O’Dell A Baker’s Dozen Insights
    • Set goals; recognize and reward
      • Set 3 goals: simple, fundamental, measurable
      • Consistently communicate and leverage the 3 goals
      • Recognize and reward those who achieve the goals
      Nancy Dixon A Baker’s Dozen Insights
    • Tell your stories; get others to tell theirs
      • Engage listeners
      • Provide real examples
      • Demonstrate value
      Steve Denning A Baker’s Dozen Insights
    • Use the right tool for the job; build good examples
      • Recommend uses for each tool
      • Enable use of tools
      • Create prototypes, mockups, and initial examples
      Tom Stewart A Baker’s Dozen Insights
    • Enable innovation; support integration
      • Don’t require a single platform
      • Encourage innovation, not redundancy
      • Use APIs, RSS, search, and web parts to integrate tools
      Verna Allee A Baker’s Dozen Insights
    • Include openly; span boundaries
      • Set the tone for a community
      • The wider and more open, the better
      • Don’t exclude people (except pontificators, spammers, trolls)
      Larry Prusak A Baker’s Dozen Insights
    • Prime the pump; ask and answer questions
      • Post questions on behalf of others
      • Redirect one-to-one messages to one-to-many
      • Pose questions to stimulate discussion
      Etienne Wenger SIKM Leaders Community A Baker’s Dozen Insights
    • Network; pay it forward
      • Meet in person whenever possible
      • Share relentlessly
      • Ask others to reciprocate
      Hubert Saint-Onge A Baker’s Dozen Insights
    • Let go of control; encourage and monitor
      • Set guidelines, rely on existing codes of conduct
      • Communicate, encourage, trust
      • Monitor, garden, allow network to police itself
      Clay Shirky A Baker’s Dozen Insights
    • Just say yes; be responsive
      • Ask users what they want
      • Don’t argue
      • Deliver quickly
      Chris Collison A Baker’s Dozen Insights
    • Meet less; deliver more
      • Smaller teams are more effective
      • Spend time doing, not meeting
      • Communicate concisely and meaningfully in flexible formats
      Seth Godin A Baker’s Dozen Insights
    • 13 things you can try right now
      • Post to a threaded discussion with a link to a repository.
      • Implement an idea you have been thinking about trying.
      • Create a Twitter account and tweet about your idea.
      • Send a thank you note to a contributor of content you used.
      • Solicit stories of how reusing content resulted in a business benefit.
      • Create a wiki page with a table of tool recommendations.
      • Connect two groups working on the same topic.
      • Invite people from three different places or groups to join a CoP.
      • Take a question sent to you and post it to a threaded discussion.
      • Ask someone outside your organization to present on a call.
      • Write a blog post encouraging others to use a new tool.
      • Solicit suggested enhancements and implement one quickly.
      • Publish a newsletter which is exactly one page long.
      A Baker’s Dozen Insights
    • Steve Denning’s 13 Key Elements of KM
      • Communities of Practice
      • Place (online presence)
      • Help Desk
      • Yellow Pages (expertise location)
      • Primer (FAQ)
      • Knowledge Artifacts
      • Bulletin Board (threaded discussions)
      • Doorway (external access)
      • Demand (enhance using narrative)
      • Imagination (for transformational innovation)
      • Risk Management
      • Values (conducive to sharing)
      • Social Media (blogs, wikis, RSS feeds, etc.)
      A Baker’s Dozen Insights
    • 13 Reasons Why People Don’t Share Their Knowledge (adapted from Ferdinand Fournies)
      • They don't know why they should do it.
      • They don't know how to do it.
      • They don't know what they are supposed to do.
      • They think the recommended way will not work.
      • They think their way is better.
      • They think something else is more important.
      • There is no positive consequence to them for doing it.
      • They think they are doing it.
      • They are rewarded for not doing it.
      • They are punished for doing it.
      • They anticipate a negative consequence for doing it.
      • There is no negative consequence to them for not doing it.
      • There are obstacles beyond their control.
      A Baker’s Dozen Insights
    • 13 Recommended Blogs
      • Mary Abraham - Above and Beyond KM http://aboveandbeyondkm.blogspot.com/
      • Shawn Callahan - Anecdote http://www.anecdote.com.au/
      • Ross Dawson - Trends in the Living Networks http://www.rossdawsonblog.com/
      • Andrew Gent - Incredibly Dull http://incrediblydull.blogspot.com/
      • Bill Ives - Portals and KM http://billives.typepad.com/portals_and_km/
      • Valdis Krebs - TNT: The Network Thinker http://www.thenetworkthinker.com/
      • Matt Moore - Innotecture http://innotecture.wordpress.com/
      • Euan Semple - The Obvious? http://www.euansemple.com/theobvious/
      • Luis Suarez - E L S U A ~ A KM Blog http://www.elsua.net/
      • John Tropea - Library clips http://libraryclips.blogsome.com/
      • Jack Vinson - Knowledge Jolt with Jack http://blog.jackvinson.com/
      • Kaye Vivian - Dove Lane http://dove-lane.com/
      • Nancy White - Full Circle http://www.fullcirc.com/wp/
      • (The names of all people pictured in the previous slides are linked to their blogs.)
      A Baker’s Dozen Insights
    • 13 Blogs & Microblogs by Deloitte People
      • Bill Barrett http://twitter.com/wjbarrett
      • Curtis Conley - Discussions on KM and Collaboration http://curtisconley.com/
      • Lang Davison - The Big Shift http://blogs.harvardbusiness.org/bigshift/
      • Justin Franks - Social Consulting http://socialconsulting.wordpress.com/
      • John Hagel - Edge Perspectives http://www.edgeperspectives.typepad.com/
      • Jay Hariani and Nate Nash - e2.oh http://www.e2oh.com/
      • Douglas Mazanec http://twitter.com/infoman
      • Lucas McDonnell - Knowledge Connects People http://www.lucasmcdonnell.com/
      • Lee Romero - On Content, Collaboration and Findability http://blog.leeromero.org/
      • Ray Sims http://raymondsims.com/
      • Suzy Tonini http://twitter.com/Infosourcer
      • Pete Williams - Deloitte Digital Blog http://deloittedigital.blogspot.com/
      • Jeff Zwier http://twitter.com/jzwier
      A Baker’s Dozen Insights
    • 13 Recommended Sites
      • APQC http://www.apqc.org/portal/apqc/site
      • Boris Jaeger http://www.knowledge-management-jaeger.com/
      • The Bucket http://knowledgebucket.wik.is/
      • Curtis Conley http://www.curtisconley.com/?page_id=74
      • 50 essential knowledge management sites and blogs http://www.lucasmcdonnell.com/essential-knowledge-management-sites-and-blogs/
      • Graham Durant-Law's Knowledge Matters http://www.durantlaw.info/
      • Gurteen Knowledge Website http://www.gurteen.com/gurteen/gurteen.nsf/
      • Kaieteur Institute For Knowledge Management http://www.kikm.org/
      • KM Cyberary http://www.bhojarajug.freeservers.com/cyberary.html
      • KnowledgeBoard http://www.knowledgeboard.com/index.html
      • NHS Knowledge Management Specialist Library http://www.library.nhs.uk/knowledgemanagement/
      • KNOW Network http://www.knowledgebusiness.com/
      • Stan Garfield's KM Site http://stangarfield.googlepages.com
      A Baker’s Dozen Insights
    • 13 Recommended Communities
      • actKM Discussion List http://actkm.org/mailman/listinfo/actkm_actkm.org
      • Communities of Practice http://groups.yahoo.com/group/com-prac/
      • Gurteen Knowledge Group http://groups.google.com/group/gurteen
      • Interdepartmental Knowledge Management Forum (IKMF) http://finance.groups.yahoo.com/group/ikmf_figs/
      • KM4Dev (international development practitioners) http://www.km4dev.org/
      • KM.gov http://wiki.nasa.gov/cm/wiki/?id=1926
      • KnowledgeBoard http://www.knowledgeboard.com/
      • Organizational Network Analysis http://finance.groups.yahoo.com/group/ona-prac/
      • Search Community of Practice http://tech.groups.yahoo.com/group/SearchCoP/
      • Special Libraries Association (SLA) Knowledge Management Division http://wiki.sla.org/display/SLAKM/
      • Systems Integration KM Leaders http://tech.groups.yahoo.com/group/sikmleaders/
      • Taxonomy Community of Practice http://finance.groups.yahoo.com/group/TaxoCoP/
      • CPsquare http://www.cpsquare.org/
      A Baker’s Dozen Insights
    • 13 Recommended Conferences
      • Australia: KM and Collaboration Australia http://www.kmaustralia.com/
      • Australia: actKM Conference http://www.actkm.org/conferences.php
      • Australian Conference on Knowledge Management and Intelligent Decision Support (ACKMIDS) http://www.infotech.monash.edu.au/research/groups/km/
      • Hong Kong: Asia Pacific Conference on Knowledge Management (APCKM) http://www.hkkms.hk/
      • Hong Kong: ICICKM - International Conference on Intellectual Capital and Knowledge Management http://www.academic-conferences.org/icickm/icickm-home.htm
      • Korea: World Knowledge Forum http://www.wkforum.org/
      • Malaysia: Knowledge Management International Conference and Exhibition (KMICE) http://kmice.uum.edu.my/
      • Malaysia: KMICe - Knowledge Management International Conference http://www.kmice.uum.edu.my/
      • Singapore: Information & Knowledge Management Society (iKMS) Conference http://www.ikms.org/
      • Singapore: KM Asia http://www.kmasia.com/
      • US: APQC Annual Knowledge Management Conference http://www.apqc.org/apqc-events
      • US: KMWorld & Intranets http://www.kmworld.com/kmw10/
      • US: Enterprise 2.0 Conference http://www.e2conf.com/
      A Baker’s Dozen Insights
    • 13 Recommended Periodicals
      • Anecdote http://www.anecdote.com.au/subscribe.php
      • Ark Group - Inside Knowledge http://www.ikmagazine.com/currentissue.asp
      • Electronic Journal of Knowledge Management http://www.ejkm.com/index.htm
      • Gurteen Knowledge-Letter http://www.gurteen.com/gurteen/gurteen.nsf/id/knowledge-letter
      • International Journal of Knowledge Management (IJKM) http://www.igi-pub.com/journals/details.asp?id=4288
      • Journal of Knowledge Management (JKM) http://www.emeraldinsight.com/info/journals/jkm/jkm.jsp
      • Journal of Knowledge Management Practice http://www.tlainc.com/jkmp.htm
      • KMPro Journal http://kmpro.org/static.php?file=journal.htm
      • KMWorld http://www.kmworld.com/
      • Knowledge Management Research & Practice (KMRP) http://www.palgrave-journals.com/kmrp/index.html
      • K Street Directions http://www.knowledgestreet.com/About_Us/Directions/directions.html
      • Melcrum - KM Review http://www.melcrum.com/products/journals/kmr.shtml
      • Step Two Designs - KM Column http://www.steptwo.com.au/subscribe
      A Baker’s Dozen Insights
    • For additional information
      • Follow me on Twitter @stangarfield
      • Read my book
      • Join the SIKM Leaders CoP
      • Visit my web site at http://sites.google.com/site/stangarfield/
              • Communities Manifesto
              • Articles, Blog Posts, Book Reviews, and Insights
      Stan Garfield A Baker’s Dozen Insights
    • Deloitte refers to one or more of Deloitte Touche Tohmatsu, a Swiss Verein, and its network of member firms, each of which is a legally separate and independent entity. Please see www.deloitte.com/about for a detailed description of the legal structure of Deloitte Touche Tohmatsu and its member firms.