Miami-Dade
Public Library System
Tablet Computers
For Public Service

      Presented by: Maria Crespi, Victor Hernandez,
...
Why Tablet PCs?
     y
   Miami-Dade Public Library System




www.mdpls.org
Our 5 Star Commitment
   Miami-Dade Public Library System




     •    Attitude
     •    Resources
     •    Expertise
 ...
Why Tablet PCs?
     y
   Miami-Dade Public Library System



    • Enhance Library C stomer Ser ice
              Librar ...
Selection Process
   Miami-Dade Public Library System




• F
  Focus Groups
        G
          Three held with stakehold...
Selection Process
    Miami-Dade Public Library System



• Review requirements
       Integrated Library System required ...
Handheld Options
              p
    Miami-Dade Public Library System




•      Must
       M t run with Wi d
           ...
Handheld Option - 1
             p
   Miami-Dade Public Library System


• Ultra-Portable
  U a o ab e
  Considerations
  ...
Handheld Option - 1
             p
   Miami-Dade Public Library System


• OQO




                                      1...
Handheld Option - 2
             p
   Miami-Dade Public Library System



 Convertible Tablet Considerations

      • Weig...
Handheld Option - 2
             p
   Miami-Dade Public Library System


• Fujitsu




                                   ...
Handheld Option - 2
             p
   Miami-Dade Public Library System



• Dell




                                     ...
Handheld Option - 2
             p
   Miami-Dade Public Library System


• Lenovo




                                    ...
Handheld Option - 3
             p
   Miami-Dade Public Library System



• Motion Computing




                         ...
Branch Implementation
            p
   Miami-Dade Public Library System




           Pilot Sites
           Pil t Sit
  ...
Kendale Lakes Branch
   Miami-Dade Public Library System




     • Medium-size branch (15,000 square ft)
     • Testing o...
Implementation at KL
     p
   Miami-Dade Public Library System



     • F t
       Factors contributing t l k of tablet
...
Kendale Lakes
   Miami-Dade Public Library System




www.mdpls.org
Jump Stations
      p
   Miami-Dade Public Library System




www.mdpls.org
Jump Stations
      p
   Miami-Dade Public Library System




www.mdpls.org
Kendale Lakes
   Miami-Dade Public Library System




www.mdpls.org
Jump Stations
      p
   Miami-Dade Public Library System




                                      versus




www.mdpls.o...
Jump Stations
      p
   Miami-Dade Public Library System




           • Ad
             Advantages of Jump Stations
   ...
West Dade Regional
               g
   Miami-Dade Public Library System



     • R i
       Regional b
              l br...
West Dade Regional
               g
   Miami-Dade Public Library System




www.mdpls.org
West Dade Regional
               g
   Miami-Dade Public Library System




www.mdpls.org
West Dade Regional
               g
   Miami-Dade Public Library System




www.mdpls.org
West Dade Regional
               g
   Miami-Dade Public Library System




www.mdpls.org
West Dade Implementation
               p
   Miami-Dade Public Library System




  •Staff were to rove with Tablet when d...
Other Tablet Uses:
   Miami-Dade Public Library System



     • B
       Barcode R d
            d Reader
     • Digital ...
Barcode Reader
   Miami-Dade Public Library System



           • PRO
                  On the Shelf Weeding/Scanning
   ...
Digital Camera:
     g
   Miami-Dade Public Library System



     • PRO
            One Step Upload
                   p ...
Pen Mouse:
   Miami-Dade Public Library System



     • PRO
            Translates into Microsoft Word
             Docum...
Docking Station:
         g
   Miami-Dade Public Library System




     • PRO
              Additional Reference Computer...
Main Library
              y
   Miami-Dade Public Library System




     • Large 2-story facility/200,000 square feet.
  ...
Main Library
              y
   Miami-Dade Public Library System




www.mdpls.org
Reservation Area
   Miami-Dade Public Library System




www.mdpls.org
Lobby
       y
   Miami-Dade Public Library System




www.mdpls.org
Information Desk
   Miami-Dade Public Library System




www.mdpls.org
Main Implementation
          p
   Miami-Dade Public Library System




     • Rover assigned to use it every hour in some...
Main Library
              y
   Miami-Dade Public Library System




     • B
       Branch F t
            h Factors cont...
Staff Reactions-Pros
   Miami-Dade Public Library System




     • Free from constraints of desk.
     • Back up for Expr...
Pros Continued
   Miami-Dade Public Library System




     • Better assistance to patrons in stacks
     • B tt assistanc...
Staff Reactions-Cons
   Miami-Dade Public Library System




           • Weight
           • Heat
           • Vision: Sc...
Staff Reactions-Cons
   Miami-Dade Public Library System




           • Usability Issues
                    Stylus lib ...
Staff Acceptance
             p
   Miami-Dade Public Library System




     • Emotional Factors
                Comfort l...
Lessons Learned
   Miami-Dade Public Library System



     Although it met some of our needs we are still
       searchin...
What’s Next?
   Miami-Dade Public Library System



   • N tb k
     Netbooks
   • iTouch – Jumbo
   • Smartbooks
        ...
Future Tech
   Miami-Dade Public Library System



• Lenovo




                                      2.7 pounds
         ...
Future Tech
   Miami-Dade Public Library System



• Dell




                                      2.9 pounds
           ...
Future Tech
   Miami-Dade Public Library System



• Apple




                                      2 - 3 pounds
        ...
Future Tech
   Miami-Dade Public Library System



• Qualcomm
“Smartbooks”




                                      <2 po...
Sources/Links
    Miami-Dade Public Library System

•   OQO – Ultra Mobile PC
     – http://www.oqo.com/
     – http://the...
Sources/Links
    Miami-Dade Public Library System
•   Lenovo
     –   http://www.lenovo.com/
         http://www lenovo c...
Questions and Demo
   Miami-Dade Public Library System




www.mdpls.org
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Tablet _PC _Presentation_Updated

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Presentation from Miami-Dade Public Library System for the SEFLIN New Technologies: Libraries & Beyond Conference, July 30, 2009.

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Tablet _PC _Presentation_Updated

  1. 1. Miami-Dade Public Library System Tablet Computers For Public Service Presented by: Maria Crespi, Victor Hernandez, Charles Roig and Jennifer Shipley
  2. 2. Why Tablet PCs? y Miami-Dade Public Library System www.mdpls.org
  3. 3. Our 5 Star Commitment Miami-Dade Public Library System • Attitude • Resources • Expertise • Empowerment • Environment www.mdpls.org
  4. 4. Why Tablet PCs? y Miami-Dade Public Library System • Enhance Library C stomer Ser ice Librar Customer Service Roving/Greeting Help patrons at the stacks/computers Reduce large service desks www.mdpls.org
  5. 5. Selection Process Miami-Dade Public Library System • F Focus Groups G Three held with stakeholders including • Library Administration • Library Managers • Librarians and Assistants www.mdpls.org
  6. 6. Selection Process Miami-Dade Public Library System • Review requirements Integrated Library System required real operating system with JAVA support • Review wishes Roving librarians – helping in the stacks • Review real tools Previous OQO test Convertible Tablet review Slate PC Decision & Pilot www.mdpls.org
  7. 7. Handheld Options p Miami-Dade Public Library System • Must M t run with Wi d ith Windows XP f our for Integrated Library System 1. 1 Ultra Portable 2. Tablet PC Convertible Tablet Slate/Pen PC www.mdpls.org
  8. 8. Handheld Option - 1 p Miami-Dade Public Library System • Ultra-Portable U a o ab e Considerations – B tt Battery life, heat, screen lif h t size www.mdpls.org
  9. 9. Handheld Option - 1 p Miami-Dade Public Library System • OQO 1 pound 5” Screen S www.mdpls.org
  10. 10. Handheld Option - 2 p Miami-Dade Public Library System Convertible Tablet Considerations • Weight • Full Operating System • Price www.mdpls.org
  11. 11. Handheld Option - 2 p Miami-Dade Public Library System • Fujitsu 1.5 pounds 5.6” S 5 6” Screen www.mdpls.org
  12. 12. Handheld Option - 2 p Miami-Dade Public Library System • Dell 3.78 pounds 12.1 12 1” Screen www.mdpls.org
  13. 13. Handheld Option - 2 p Miami-Dade Public Library System • Lenovo 4 pounds 12.1” S 12 1” Screen www.mdpls.org
  14. 14. Handheld Option - 3 p Miami-Dade Public Library System • Motion Computing 3.5 pounds 10.4” S 10 4” Screen www.mdpls.org
  15. 15. Branch Implementation p Miami-Dade Public Library System Pilot Sites Pil t Sit • Kendale Lakes Branch 15,000 sq ft • Coral Reef Branch 16,000 sq ft • North Dade Regional 50,000 sq ft • West Dade Regional 54 000 sq ft 54,000 • Main Library 200,000 sq ft y www.mdpls.org
  16. 16. Kendale Lakes Branch Miami-Dade Public Library System • Medium-size branch (15,000 square ft) • Testing of Tablet PC was on voluntary basis • Consensus – not useful for this branch www.mdpls.org
  17. 17. Implementation at KL p Miami-Dade Public Library System • F t Factors contributing t l k of tablet t ib ti to lack f t bl t usage. Layout of Branch Availability of Jump Stations www.mdpls.org
  18. 18. Kendale Lakes Miami-Dade Public Library System www.mdpls.org
  19. 19. Jump Stations p Miami-Dade Public Library System www.mdpls.org
  20. 20. Jump Stations p Miami-Dade Public Library System www.mdpls.org
  21. 21. Kendale Lakes Miami-Dade Public Library System www.mdpls.org
  22. 22. Jump Stations p Miami-Dade Public Library System versus www.mdpls.org
  23. 23. Jump Stations p Miami-Dade Public Library System • Ad Advantages of Jump Stations t fJ St ti Back-up to Circulation Desk Print Management Stations Patron Assistance • Card Renewal • PINs • Reserves www.mdpls.org
  24. 24. West Dade Regional g Miami-Dade Public Library System • R i Regional b l branch (54 000 square ft) h (54,000 • Tablet PC was assigned to roving librarians. • Consensus – Useful www.mdpls.org
  25. 25. West Dade Regional g Miami-Dade Public Library System www.mdpls.org
  26. 26. West Dade Regional g Miami-Dade Public Library System www.mdpls.org
  27. 27. West Dade Regional g Miami-Dade Public Library System www.mdpls.org
  28. 28. West Dade Regional g Miami-Dade Public Library System www.mdpls.org
  29. 29. West Dade Implementation p Miami-Dade Public Library System •Staff were to rove with Tablet when desk demand allowed it. •Staff also took the Tablet with them when accompanying patrons to find items. i t t fi d it •Behind the scenes duties Behind duties. •Weeding •Camera . www.mdpls.org
  30. 30. Other Tablet Uses: Miami-Dade Public Library System • B Barcode R d d Reader • Digital Camera g • Pen Mouse • Docking Station www.mdpls.org
  31. 31. Barcode Reader Miami-Dade Public Library System • PRO On the Shelf Weeding/Scanning g g Circulation Desk Assistance • Account Lookup • CON Imprecise www.mdpls.org
  32. 32. Digital Camera: g Miami-Dade Public Library System • PRO One Step Upload p p • CON Very sensitive to motion www.mdpls.org
  33. 33. Pen Mouse: Miami-Dade Public Library System • PRO Translates into Microsoft Word Document • CON Getting used to the software g Imprecise www.mdpls.org
  34. 34. Docking Station: g Miami-Dade Public Library System • PRO Additional Reference Computer ( p (with keyboard) when docked. • CON Security Issues www.mdpls.org
  35. 35. Main Library y Miami-Dade Public Library System • Large 2-story facility/200,000 square feet. • Testing of Tablet PC was mandatory in some departments departments. • Consensus – useful for some types of transactions. t ti www.mdpls.org
  36. 36. Main Library y Miami-Dade Public Library System www.mdpls.org
  37. 37. Reservation Area Miami-Dade Public Library System www.mdpls.org
  38. 38. Lobby y Miami-Dade Public Library System www.mdpls.org
  39. 39. Information Desk Miami-Dade Public Library System www.mdpls.org
  40. 40. Main Implementation p Miami-Dade Public Library System • Rover assigned to use it every hour in some departments. • All staff were encouraged to rove anywhere in the building. th b ildi www.mdpls.org
  41. 41. Main Library y Miami-Dade Public Library System • B Branch F t h Factors contributing to t ib ti t heavy usage No Jump Stations/Older building Visibility issues Vi ibilit i Lines at desks Desks are large and high at Main www.mdpls.org
  42. 42. Staff Reactions-Pros Miami-Dade Public Library System • Free from constraints of desk. • Back up for Express Check-out and Internet Reservation System. • Excellent for looking up PIN numbers and updating p p g patron records. www.mdpls.org
  43. 43. Pros Continued Miami-Dade Public Library System • Better assistance to patrons in stacks • B tt assistance to patrons using a Better i t t t i wheel chair. • Patrons liked the “special” attention. www.mdpls.org
  44. 44. Staff Reactions-Cons Miami-Dade Public Library System • Weight • Heat • Vision: Screen size • No receipt • No Hands Free www.mdpls.org
  45. 45. Staff Reactions-Cons Miami-Dade Public Library System • Usability Issues Stylus lib ti St l calibration p Slow speed Flash drive on docking station www.mdpls.org
  46. 46. Staff Acceptance p Miami-Dade Public Library System • Emotional Factors Comfort level with greeting and roving Comfort level with technology www.mdpls.org
  47. 47. Lessons Learned Miami-Dade Public Library System Although it met some of our needs we are still searching for other tools. A variety of tools and training will help enhance customer service. Better for larger library buildings that have not been retro-fitted retro-fitted. www.mdpls.org
  48. 48. What’s Next? Miami-Dade Public Library System • N tb k Netbooks • iTouch – Jumbo • Smartbooks 1. Full Operating Systems 2. Lightweight - Portable 3. Good Battery Life 4. 4 Low Price www.mdpls.org
  49. 49. Future Tech Miami-Dade Public Library System • Lenovo 2.7 pounds 5.6” S 5 6” Screen www.mdpls.org
  50. 50. Future Tech Miami-Dade Public Library System • Dell 2.9 pounds 10 10” Screen www.mdpls.org
  51. 51. Future Tech Miami-Dade Public Library System • Apple 2 - 3 pounds 10 10” Screen www.mdpls.org
  52. 52. Future Tech Miami-Dade Public Library System • Qualcomm “Smartbooks” <2 pounds 10 10” Screen www.mdpls.org
  53. 53. Sources/Links Miami-Dade Public Library System • OQO – Ultra Mobile PC – http://www.oqo.com/ – http://the-gadgeteer.com/2006/01/23/oqo_model_01_ultra_personal_computer/ – http://www.pcmag.com/article2/0,2817,2338334,00.asp – http://www.pcmag.com/article2/0,2817,2079384,00.asp • Fujitsu – http://www fujitsu com http://www.fujitsu.com – http://www.pcmag.com/article2/0,2817,2335963,00.asp • Dell – http://www.dell.com/ – http://www.pcmag.com/article2/0,2817,2341321,00.asp – http://www.pcmag.com/article2/0,2817,2340668,00.asp www.mdpls.org
  54. 54. Sources/Links Miami-Dade Public Library System • Lenovo – http://www.lenovo.com/ http://www lenovo com/ • Motion Computing – http://www.motioncomputing.com – http://www.pcmag.com/article2/0,2817,2271755,00.asp http://www pcmag com/article2/0 2817 2271755 00 asp • Other great sites on current and future tablets – http://plonetest.acm.org/techtools/presentation-tablets – http://the-gadgeteer.com/ http://the-gadgeteer com/ – http://www.pcmag.com/category2/0,2806,2379,00.asp – http://www.pcworld.com/businesscenter/article/169103/rumored_apple_tablet_is_a_train_wreck.html – http://www.pcworld.com/article/169081/apple_tablet_ready by xmas_served_with_multimedia_cocktail p p pp y_ y_ _says_report.html – http://bits.blogs.nytimes.com/2009/05/29/forget-netbooks-its-time-to-meet-the-smartbooks/ – http://news.cnet.com/8301-13924_3-10251841-64.html – http://www.hellosmartbook.com/index.html www.mdpls.org
  55. 55. Questions and Demo Miami-Dade Public Library System www.mdpls.org

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