A Diagram of Process Improvement for Municipal Government© Quality Minds, Inc. June 2009

From ICMA Website“Process improvement efforts systematically document, analyze, and reduce redundancies and inefficiencies in processes. The best systems focus employees on customer needs to drive improvements. They require time and management commitment across the organization”This statement covers the full range of process improvement from suppliers to customers. We can diagram the ingredients of process improvement in a SIPOC diagram. The next slide takes the underlined words above and places them in a SIPOC diagram for process improvement.A SIPOC diagram is a wonderful tool for process mapping. Process mapping is a vital step in process improvement and lean six sigma.2

SIPOC Diagram for Process ImprovementA process converts inputs into outputs. Customers require outputs. Supplier provides inputs. To improve a process output, you must improve process inputs.3