Five Steps For Improving Municipal Government Work Processes
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Five Steps For Improving Municipal Government Work Processes

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This presentation describes five steps for improving municipal government work processes. It is given within the context of zero overhead growth (ZOG) which is a concept recently outlined on the ...

This presentation describes five steps for improving municipal government work processes. It is given within the context of zero overhead growth (ZOG) which is a concept recently outlined on the international city/county management association's website (www.icma.org)

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Five Steps For Improving Municipal Government Work Processes Five Steps For Improving Municipal Government Work Processes Presentation Transcript

  • Overview of Job Hazard Analysis for The South Carolina Hospitality Industry © Quality Minds, In June 17, 2009
  • Project Steps 1. Define the Project 2. Measure Current Safety Performance 3. Analyze Current Risks 4. Implement Improvement Actions to Reduce Risks 5. Implement Controls to Sustain Improvements 2
  • Define the Project • What is the scope of the project? What works tasks will be analyzed? • Develop a schedule for the project. When will you start? When will you finish? If you are analyzing multiple work tasks, establish schedules for completing each work task. • Define the team for the project. Who is the project leader? Who will assist in the risk assessments? • State the case for the job hazard analysis-what is motivating you to do this? Is it being mandated by an external entity or is it being driven by internal continuous improvement? • Give an executive summary of safety performance over the previous twelve months 3
  • Measure Current Safety Performance • Collect as much information as possible on safety performance: – Trend of accidents per month – Breakdown accidents by work area or work task • Measure risks by using the process described on the next slide. 4
  • Steps for Job Hazard Analyses • Write out the steps for the work task • List tools and equipment used at each step • At each step, list potential hazards/accidents that could occur or mistakes that could be made (this is based on what has happened or what we think could happen) • List the effect of each hazard/accident. What is the consequence? – Rate the severity of each consequence on a scale of 1 to 10 with 10 being a worst case scenario. • List possible causes for each hazard/accident – Rate the probability of occurrence for each cause on a scale of 1 to 10 with 10 being certainty of occurrence. • Calculate the risk level (Severity*Probability of Occurrence) • List controls currently in place that either prevent the hazard from occurring, protect the worker if the hazard occurs, or both – Rate the strength of the control on a scale of 1 to 10 with 10 being absolute uncertainty for prevention and/or protection. • Calculate a Risk Priority Number (Severity*Occurrence*Strength of Control) 5
  • Analyze Current Risks • Look at the risk assessment and prioritize work tasks (to be improved) using the risk level and risk priority number • The work tasks having high risk level and/or high risk priority numbers are first candidates for improvement actions . 6
  • Implement Improvement Actions to Reduce Risks • The team should review the risk analysis, recommend countermeasures, implement the countermeasures, and re-calculate risk after implementing countermeasures • Type Measures to Consider: – Engineering Actions focused more on accident prevention – Management Actions focused on work practices, procedures, schedules, etc. – Personal Protective Equipment (PPE) – Interim Measures: Cones, guards, tape, etc. to temporarily protect worker from hazard(s) 7
  • Implement Controls to Sustain Improvement • The team should implement a safety audit to make sure the revised/improved process steps are being followed and the reduced risk levels holding. 8
  • Contact Us • For more information on Job Hazards Analysis or to schedule a JHA for your organization, contact Stephen Deas: – sd@qualitymindsinc.com – (843) 814 3864 – www.qualitymindsinc.com 9