Five Steps For Improving Municipal Government Work Processes

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This presentation describes five steps for improving municipal government work processes. It is given within the context of zero overhead growth (ZOG) which is a concept recently outlined on the international city/county management association's website (www.icma.org)

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Five Steps For Improving Municipal Government Work Processes

  1. 1. Overview of Job Hazard Analysis for The South Carolina Hospitality Industry © Quality Minds, In June 17, 2009
  2. 2. Project Steps 1. Define the Project 2. Measure Current Safety Performance 3. Analyze Current Risks 4. Implement Improvement Actions to Reduce Risks 5. Implement Controls to Sustain Improvements 2
  3. 3. Define the Project • What is the scope of the project? What works tasks will be analyzed? • Develop a schedule for the project. When will you start? When will you finish? If you are analyzing multiple work tasks, establish schedules for completing each work task. • Define the team for the project. Who is the project leader? Who will assist in the risk assessments? • State the case for the job hazard analysis-what is motivating you to do this? Is it being mandated by an external entity or is it being driven by internal continuous improvement? • Give an executive summary of safety performance over the previous twelve months 3
  4. 4. Measure Current Safety Performance • Collect as much information as possible on safety performance: – Trend of accidents per month – Breakdown accidents by work area or work task • Measure risks by using the process described on the next slide. 4
  5. 5. Steps for Job Hazard Analyses • Write out the steps for the work task • List tools and equipment used at each step • At each step, list potential hazards/accidents that could occur or mistakes that could be made (this is based on what has happened or what we think could happen) • List the effect of each hazard/accident. What is the consequence? – Rate the severity of each consequence on a scale of 1 to 10 with 10 being a worst case scenario. • List possible causes for each hazard/accident – Rate the probability of occurrence for each cause on a scale of 1 to 10 with 10 being certainty of occurrence. • Calculate the risk level (Severity*Probability of Occurrence) • List controls currently in place that either prevent the hazard from occurring, protect the worker if the hazard occurs, or both – Rate the strength of the control on a scale of 1 to 10 with 10 being absolute uncertainty for prevention and/or protection. • Calculate a Risk Priority Number (Severity*Occurrence*Strength of Control) 5
  6. 6. Analyze Current Risks • Look at the risk assessment and prioritize work tasks (to be improved) using the risk level and risk priority number • The work tasks having high risk level and/or high risk priority numbers are first candidates for improvement actions . 6
  7. 7. Implement Improvement Actions to Reduce Risks • The team should review the risk analysis, recommend countermeasures, implement the countermeasures, and re-calculate risk after implementing countermeasures • Type Measures to Consider: – Engineering Actions focused more on accident prevention – Management Actions focused on work practices, procedures, schedules, etc. – Personal Protective Equipment (PPE) – Interim Measures: Cones, guards, tape, etc. to temporarily protect worker from hazard(s) 7
  8. 8. Implement Controls to Sustain Improvement • The team should implement a safety audit to make sure the revised/improved process steps are being followed and the reduced risk levels holding. 8
  9. 9. Contact Us • For more information on Job Hazards Analysis or to schedule a JHA for your organization, contact Stephen Deas: – sd@qualitymindsinc.com – (843) 814 3864 – www.qualitymindsinc.com 9

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