Gartner Customer 360 highlights

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Gartner Customer 360 highlights

  1. 1. “Innovationliesinthegreyareabetweenchaosandorder.”-ErikWahl“Wearetaughttobecomeriskaverseandlogical.Creativityisthenewcorporatecapital.”-ErikWahl“Toremaincompetitive,companiesmustadoptaFact-basedPerformanceManagementCulture.”-MichalMaoz“Drive-byortransitionalrelationshipsarecostlytoestablishandhardtomaintain.CustomerRelationshipManagementisnotapplication,itisabusinessstrategy”-MichalMaoz“Today’sBigDataisnextyear’saverage-sizedata!Customersprovidefeedbackeverytimetheycall,emailacontactcenter,tweettheirfriends,orengagewithanorganization.95%ofthisfeedbackisignored,yetitcontainsawealthofbusiness-criticalinsight...”-JimDaviesWecanbecomegreatatoperationalexcellencebuttotrulybecomegreat,howdoyougobeyond?(whatwouldEinsteindo?)Inordertobecreative,youmustlearnto"unthink"@JSussin@WarrenSS@MisiaTramp@JeffHora@SugarCRM90 63 47 43 37TopTweetersfor#GartnerCRM:Gartner360Summitattendeespredictthatby2017,15%-20%ofFortune1000companieswillhaveastrategiccentralizedVoiceoftheCustomerProgramtohelpunderstandthecustomer.2017GartnerCustomer360Highlights

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