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SDL Accelerates Customer Experience Management Initiatives With New Release of Web Content Management Technology
 

SDL Accelerates Customer Experience Management Initiatives With New Release of Web Content Management Technology

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SDL has today announced the release of SDL Tridion 2013, the next generation of the industry’s leading web content management solution for managing global online brands.

SDL has today announced the release of SDL Tridion 2013, the next generation of the industry’s leading web content management solution for managing global online brands.

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    SDL Accelerates Customer Experience Management Initiatives With New Release of Web Content Management Technology SDL Accelerates Customer Experience Management Initiatives With New Release of Web Content Management Technology Document Transcript

    • SDL Accelerates Customer Experience Management Initiatives with New Release of Web Content Management TechnologyMaidenhead, U.K.April 2 2013SDL Tridion 2013 further extends its unique BluePrinting capabilitiesSDL (LSE: SDL) has today announced the release of SDL Tridion 2013, the next generation of the industry’s leadingweb content management solution for managing global online brands.This release further enhances the credentials of SDL Tridion as the content platform of choice for managing globalcustomer experiences. SDL enables the marketer to understand and create multi-channel digital experiencesthrough enhancements to the SDL Tridion user interface, advanced workflow functionality that is built to supportmulti-asset content marketing and an integration framework, with “out of the box” connectors that open upenterprise content repositories.The biggest problem with content is managing separate items across multiple sites, brands and languages. WithBluePrinting customers are able to manage relationships between content items and sites even though hundredsof contributors are providing and changing content. On top of that, BluePrinting allows customers to have fullcontrol over their brands and languages across disparate sites. They only have to manage the differences betweenthose sites.Building on the success of BluePrinting capability, SDL Tridion 2013 adds bundling functionality to the workflowengine, providing a seamless end user experience when creating complex content marketing projects that consistof multiple digital assets. A frequent challenge for the contemporary digital marketer as they look to efficientlycoordinate a content publishing campaign of related content assets across multiple digital touch points, while stillcomplying with content standards and governance of their brand, organization or industry.“Delivering relevant customer experiences efficiently is a critical differentiator for companies competing on aglobal stage,” said Brad Heidemann, CEO and founder of Tahzoo. “With the launch of Tridion 2013, companies cantake advantage of the improved inline editing and advanced workflow capabilities, streamlining the process tocreate and deliver engaging, relevant and persuasive experiences.” Another highlight of the release is the
    • introduction of a new integration framework called External Content Libraries (ECL), that enables digital marketersto leverage content stored within external enterprise systems as if it was being managed within SDL Tridion–unlocking these valuable assets.ECL also provides another point of extensibility for the SDL Tridion development community and SDL Tridion 2013will ship with an example implementation and “out-of-the-box” connectors for ADAM Digital Assset Managementand SDL Media Manager.Jan Jaap Kolleman, CEO of SDL Content Management Technologies division added “SDL Tridion is at the core ofmany organizations’ Customer Experience Management initiatives. By adding this new layer of sophistication toour BluePrinting model and unlocking silos of enterprise content we expect many more companies to realize thebenefits of a fully engaged customer community that can be addressed in their local language, through the deviceof their choice, and in the way they like to be spoken to.”Tridion 2013 is now available to the general public. For additional details about the power of this new softwarerelease:• Visit our Tridion product page on sdl.com• Watch the SDL Tridion 2013 Workflow video• Watch the SDL Tridion 2013 ECL videoAbout SDLSDL enables global businesses to enrich their customers’ experience through the entire customer journey. SDL’stechnology and services help brands to predict what their customers want and engage with them across multiplelanguages, cultures, channels and devices.SDL has over 1,500 enterprise customers, 400 partners and a global infrastructure of 70 offices in 38 countries. 42out of the top 50 brands work with SDL. For more information, visit www.sdl.com.ContactGolinHarris for SDL (Americas) – Mary Placido+1 415 318 4375mplacido@golinharris.comSDL – Mary Galoski Parsons+1 781 756 5454mparsons@sdl.comKnow more on: Global Communication Automated Translation Global Information Management