Your SlideShare is downloading. ×
0
Professionalism by Ms Lien
Professionalism by Ms Lien
Professionalism by Ms Lien
Professionalism by Ms Lien
Professionalism by Ms Lien
Professionalism by Ms Lien
Professionalism by Ms Lien
Professionalism by Ms Lien
Professionalism by Ms Lien
Professionalism by Ms Lien
Professionalism by Ms Lien
Professionalism by Ms Lien
Professionalism by Ms Lien
Professionalism by Ms Lien
Professionalism by Ms Lien
Professionalism by Ms Lien
Professionalism by Ms Lien
Professionalism by Ms Lien
Professionalism by Ms Lien
Professionalism by Ms Lien
Professionalism by Ms Lien
Professionalism by Ms Lien
Professionalism by Ms Lien
Professionalism by Ms Lien
Professionalism by Ms Lien
Professionalism by Ms Lien
Professionalism by Ms Lien
Professionalism by Ms Lien
Professionalism by Ms Lien
Professionalism by Ms Lien
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

Professionalism by Ms Lien

135

Published on

Published in: Technology, Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
135
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
13
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide
  • Training for SDC coreteam
  • Training for SDC coreteam
  • Training for SDC coreteam
  • Training for SDC coreteam
  • Training for SDC coreteam
  • Training for SDC coreteam
  • Transcript

    • 1. SOFT SKILLS TRAINING SDC training Feb 4, 2012 Vu Thi Kieu Lien
    • 2. Leadership Professionalism SDC Organizational and Time Management SOFT SKILLS OVERVIEW Vu Thi Kieu Lien <ul><li>What does it mean to be a professional? </li></ul><ul><li>Maintain professionalism in the work place </li></ul><ul><li>Accountability </li></ul><ul><li>“ Time is money” </li></ul><ul><li>Being organized matters </li></ul><ul><li>Tools to be more effective at time management / org </li></ul><ul><li>Leader- Definition </li></ul><ul><li>The role of leader </li></ul>
    • 3. PROFESIONALISM ( Movie) <ul><li>What is professionalism? / What does professionalism means to you? </li></ul><ul><li>Take a few minutes to write down your thoughts…as definition or description! </li></ul>Vu Thi Kieu Lien
    • 4. - An occupation requiring specialized knowledge and often long and intensive academic preparation. - Conforming to the technical or ethical standards of a profession <ul><li>Trustworthy </li></ul><ul><li>Competent </li></ul><ul><li>Respectful </li></ul><ul><li>Act with integrity </li></ul><ul><li>Considerate </li></ul><ul><li>Empathetic </li></ul><ul><li>Leadership </li></ul>What is professionalism? <ul><li>Treating others with respect and being courteous </li></ul><ul><li>Being comfortable around people </li></ul><ul><li>Making people comfortable around you </li></ul><ul><li>Presenting yourself with the kind of polish that shows you can be taken seriously </li></ul>Vu Thi Kieu Lien
    • 5. Why all talk about Professionalism? <ul><li>The disconnection in the expectations between students and business owners </li></ul><ul><li>4 Generations trying to work together ( Gen Veterans, Gen X, Gen Y & Gen Millenniums) </li></ul><ul><li>Making less time for ourselves </li></ul><ul><li>Making less time for our appearance </li></ul><ul><li>Lacking of formalities & using slang/ abbreviated written & verbal communications </li></ul><ul><li>It is expected!!! </li></ul>Vu Thi Kieu Lien
    • 6. Why is important to you? <ul><li>How long does it takes for some one to take the opinions from you? </li></ul><ul><li>How does someone form the opinion about you? </li></ul><ul><li>Your communication </li></ul><ul><li>Your image </li></ul><ul><li>Your competence </li></ul><ul><li>Your demeanor </li></ul>Professionalism is in the eye of the beholder, however, the key points are: Vu Thi Kieu Lien
    • 7. Eye Contact <ul><li>Maintaining eye contact with a person or audience says you CONFIDENT! </li></ul><ul><li>It says you are someone who can be TRUSTED! </li></ul>Vu Thi Kieu Lien
    • 8. Facial Expressions
    • 9. The Handshake <ul><li>Ladies first </li></ul><ul><li>Firm </li></ul><ul><li>Stand up to introduce </li></ul>Vu Thi Kieu Lien
    • 10. Clothing <ul><li>Dress not to impress but to fit in – Distinguish </li></ul><ul><li>yourself by your excellent work rather than your wardrobe </li></ul>Vu Thi Kieu Lien
    • 11. Personal Conversation <ul><li>Engage in conversation that is pleasant & free of controversial subjects </li></ul><ul><li>Ask questions to get to know the person </li></ul><ul><li>Trying to be witty is less important than being observant and asking good questions </li></ul><ul><li>NEVER discuss sex or use curse words no matter how comfortable you feel with the person </li></ul><ul><li>AVOID topics: </li></ul><ul><ul><li>Politics </li></ul></ul><ul><ul><li>Money </li></ul></ul><ul><ul><li>Salary & Benefits </li></ul></ul>Vu Thi Kieu Lien
    • 12. Emails <ul><li>Some basic rules: </li></ul><ul><ul><li>Title </li></ul></ul><ul><ul><li>To, cc/ bcc </li></ul></ul><ul><ul><li>Content/ languages </li></ul></ul><ul><ul><li>Reply </li></ul></ul><ul><ul><li>Confirmation </li></ul></ul><ul><li>Follow up </li></ul><ul><ul><li>Thanks you note ( email ) </li></ul></ul><ul><ul><li>Phone call </li></ul></ul>Vu Thi Kieu Lien
    • 13. Accountability <ul><li>No one is perfect, accept responsibility for mistakes as soon as possible </li></ul><ul><ul><li>Learn from mistakes and be sure to not repeat them </li></ul></ul><ul><li>Ask for feedback often </li></ul><ul><li>What not to do : </li></ul><ul><ul><li>Be confrontational </li></ul></ul><ul><ul><li>Rationalize position and escalate situation </li></ul></ul>Vu Thi Kieu Lien
    • 14. Although your job is not easy… Vu Thi Kieu Lien
    • 15. And your job is stressful… Vu Thi Kieu Lien
    • 16. And sometimes your job seems impossible… Vu Thi Kieu Lien
    • 17. It does not excuse you from being unprofessional. Don’t let reasons become excuses Vu Thi Kieu Lien
    • 18. How to exhibit Professionalism? <ul><li>Empathy </li></ul><ul><li>Positive attitude </li></ul><ul><li>Teamwork </li></ul><ul><li>Professional languages </li></ul><ul><li>Knowledgeable </li></ul><ul><li>Respectful </li></ul><ul><li>Function </li></ul><ul><li>Confident </li></ul><ul><li>Hard work & Smart work </li></ul><ul><li>Emotionally stable </li></ul><ul><li>Integrity </li></ul><ul><li>Managing your time </li></ul>Vu Thi Kieu Lien
    • 19. <ul><li>“ Dost thou love life? Then do not squander time, for that is the stuff life is made of.” </li></ul><ul><li>-Benjamin Franklin </li></ul>Organizational & Time Management
    • 20. <ul><li>By some estimates, people waste about 2 hours per day </li></ul><ul><li>Messy desk and cluttered (or no) files </li></ul><ul><li>Can’t find things </li></ul><ul><li>Miss appointments, need to reschedule them late and/or unprepared for meetings </li></ul><ul><li>Volunteer to do things other people should do </li></ul><ul><li>Tired/unable to concentrate </li></ul>Being Organized Matters
    • 21. Starts with the Workspace
    • 22. Why Time Management is Important <ul><li>Managing your time well makes you successful! </li></ul><ul><li>“ The Time Famine” </li></ul><ul><li>Bad time management = stress </li></ul><ul><li>This is life advice </li></ul>Vu Thi Kieu Lien
    • 23. To Do Quadrant Important Not Important Urgent Not Urgent 1 2 3 X X 2 Vu Thi Kieu Lien
    • 24. Time Management Techniques <ul><li>Chunking </li></ul><ul><ul><li>Break up day into various “time-chunks”: do one thing at a time </li></ul></ul><ul><ul><li>Achievable goals for each “chunk” </li></ul></ul><ul><li>Set up a time to answer emails – don’t constantly check emails </li></ul><ul><li>Get rid of distractions (Skype, Gchat, facebook, etc) </li></ul><ul><li>Deadlines: prioritize deadlines and work on most important first </li></ul>Vu Thi Kieu Lien
    • 25. Microsoft Outlook Calendar Vu Thi Kieu Lien
    • 26. Outlook <ul><li>Folders </li></ul><ul><ul><li>Organize emails </li></ul></ul><ul><ul><li>Assign tasks to folders </li></ul></ul><ul><li>Plan ahead and fill full calendar for a day/week </li></ul><ul><li>Use different tags for follow-up </li></ul><ul><li>Do not allow emails to be a distraction </li></ul><ul><li>Synchronize your outlook to PDA or Cell phones </li></ul>Vu Thi Kieu Lien
    • 27. Apply 80/20 When Applicable <ul><li>Put in 80% effort into most important 20% </li></ul><ul><li>Could be applied to other aspects of life in addition to business </li></ul>Vu Thi Kieu Lien <ul><ul><ul><li>“ 80/20 thinking requires, and with practice enables, us to spot the few really important things that are happening and ignore the mass of unimportant things. It teaches us to see the wood for the trees . </li></ul></ul></ul><ul><ul><ul><li>-Vilfredo Pareto </li></ul></ul></ul><ul><ul><ul><li>” </li></ul></ul></ul>
    • 28. Avoid at All Costs <ul><li>PROSCRATINATION IS THE </li></ul><ul><li>WORST ENEMY FOR ANY </li></ul><ul><li>TIME MANAGEMENT </li></ul><ul><li>SYSTEM </li></ul>Soft skills
    • 29. LEADERSHIP <ul><li>( Movie) </li></ul>

    ×