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Creating & Sustaining  Lasting Customer Relations School Facilities Management  Professional Development Conference
<ul><li>Am I in the right place? </li></ul>
Circle of Connections
“ Be true to your work,  your word, and your friend.” —Henry David Thoreau
Mea Culpa!
Mistake #1 : I’m too busy to prospect
Mistake #2 : I’ll let the prospect take the lead
Mistake #3 : I’ll figure it out once I’m there
Mistake #4: I just love listening to myself
Mistake #5: When it comes to our company,  you name it and I know it
Mistake #6 : I usually have good luck just wingin’ it
Mistake #7: If I wait, they’ll commit;  no need to be pushy
Mistake #8: I wonder if I use  weak   speak
Mistake #9 : Being out of touch with the ideal customer experience
Mistake #10 : Building processes catered toward  company’s vs. customers’ convenience
Mistake #11 : Precarious Persona
Mistake #12 : Inconsistent commitment towards  customer service training
Mistake #13 : Condoning sloppy service performance in your company
Mistake #14: Fumbled follow-up
It’s your turn… How do you go from faux pas  ->  ah-ha
 
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Customer Relations Dale Klein

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Transcript of "Customer Relations Dale Klein"

  1. 1. Creating & Sustaining Lasting Customer Relations School Facilities Management Professional Development Conference
  2. 2. <ul><li>Am I in the right place? </li></ul>
  3. 3. Circle of Connections
  4. 4. “ Be true to your work, your word, and your friend.” —Henry David Thoreau
  5. 5. Mea Culpa!
  6. 6. Mistake #1 : I’m too busy to prospect
  7. 7. Mistake #2 : I’ll let the prospect take the lead
  8. 8. Mistake #3 : I’ll figure it out once I’m there
  9. 9. Mistake #4: I just love listening to myself
  10. 10. Mistake #5: When it comes to our company, you name it and I know it
  11. 11. Mistake #6 : I usually have good luck just wingin’ it
  12. 12. Mistake #7: If I wait, they’ll commit; no need to be pushy
  13. 13. Mistake #8: I wonder if I use weak speak
  14. 14. Mistake #9 : Being out of touch with the ideal customer experience
  15. 15. Mistake #10 : Building processes catered toward company’s vs. customers’ convenience
  16. 16. Mistake #11 : Precarious Persona
  17. 17. Mistake #12 : Inconsistent commitment towards customer service training
  18. 18. Mistake #13 : Condoning sloppy service performance in your company
  19. 19. Mistake #14: Fumbled follow-up
  20. 20. It’s your turn… How do you go from faux pas -> ah-ha
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