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Customer Relations Dale Klein
Customer Relations Dale Klein
Customer Relations Dale Klein
Customer Relations Dale Klein
Customer Relations Dale Klein
Customer Relations Dale Klein
Customer Relations Dale Klein
Customer Relations Dale Klein
Customer Relations Dale Klein
Customer Relations Dale Klein
Customer Relations Dale Klein
Customer Relations Dale Klein
Customer Relations Dale Klein
Customer Relations Dale Klein
Customer Relations Dale Klein
Customer Relations Dale Klein
Customer Relations Dale Klein
Customer Relations Dale Klein
Customer Relations Dale Klein
Customer Relations Dale Klein
Customer Relations Dale Klein
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Customer Relations Dale Klein

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Transcript

  • 1. Creating & Sustaining Lasting Customer Relations School Facilities Management Professional Development Conference
  • 2. <ul><li>Am I in the right place? </li></ul>
  • 3. Circle of Connections
  • 4. “ Be true to your work, your word, and your friend.” —Henry David Thoreau
  • 5. Mea Culpa!
  • 6. Mistake #1 : I’m too busy to prospect
  • 7. Mistake #2 : I’ll let the prospect take the lead
  • 8. Mistake #3 : I’ll figure it out once I’m there
  • 9. Mistake #4: I just love listening to myself
  • 10. Mistake #5: When it comes to our company, you name it and I know it
  • 11. Mistake #6 : I usually have good luck just wingin’ it
  • 12. Mistake #7: If I wait, they’ll commit; no need to be pushy
  • 13. Mistake #8: I wonder if I use weak speak
  • 14. Mistake #9 : Being out of touch with the ideal customer experience
  • 15. Mistake #10 : Building processes catered toward company’s vs. customers’ convenience
  • 16. Mistake #11 : Precarious Persona
  • 17. Mistake #12 : Inconsistent commitment towards customer service training
  • 18. Mistake #13 : Condoning sloppy service performance in your company
  • 19. Mistake #14: Fumbled follow-up
  • 20. It’s your turn… How do you go from faux pas -&gt; ah-ha
  • 21. &nbsp;

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