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Banks are betting on big data analytics and real-time execution to better engage with customers
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Banks are betting on big data analytics and real-time execution to better engage with customers

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More than 80% of worldwide banks say customer centricity is a top priority. In this Bloomberg report discover the stats surrounding customer centricity and the use of big data and analytics.Watch the …

More than 80% of worldwide banks say customer centricity is a top priority. In this Bloomberg report discover the stats surrounding customer centricity and the use of big data and analytics.Watch the video for more information: http://youtu.be/WWVZHC5G0VY.

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  1. Base: 100 executives at small, midsize and large banks worldwide Source: Bloomberg Businessweek 2013 Banking Customer Centricity Study For more information and to read the full report, “Banks Betting Big on Big Data and Real-Time Customer Insight,” visit www.sap.com/banking Banks are betting on big data analytics and real-time execution to better engage with customers of large banks put customer centricity as a top priority Real-time processing of data and analytics Predictive analytics Data visualization % 81 executives believe they do not have mature capabilities to support their customer strategies out of every1 2 % 59 (global bankers indicating which goals and technologies will be important in the next two years) ?? …and technology plays a key role in a customer-focused strategy: % 59 % 54 10% 20% 30% © Copyright 2013. Bloomberg L.P. All rights reserved.

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