SAP for Insurance

Robert Cummings

Ross Orrett

Global Head of Insurance Solutions

CEO

SAP AG

Camilion Solutions
“Buy what we make”

Customer

“Buy what you want”
Customer

© 2013 SAP AG. All rights reserved.

2
“Buy what we have”

Customer

“Buy what you want”
Customer

© 2013 SAP AG. All rights reserved.

3
“Use the services we offer”

Customer

“Compose the services you want”
Customer

© 2013 SAP AG. All rights reserved.

4
What about Insurance?
“In the next 5 years, we want to change our company from an
insurance company into a customer care c...
Risk

Care

Insurance
Life

Competitors?

Entrants
Wealth

Banks

Health

Fitness / Health

Healthcare

Motor

Mobility

C...
“Buy what we have”

Sell

Operate

Invest

“Buy what you want”

Customer
Experience
© 2013 SAP AG. All rights reserved.

F...
CUSTOMER

OPERATIONS

FINANCE, RISK & ADMN

The emergence of

The emergence of

The emergence of

• New digital consumers
...
Real-Time Transparency  Strategy  Execution
SALES

Marketing



FINANCE, ADMIN & RISK

OPERATIONS

Sales 

Service

Po...
P&C

Life

Commercial

Health

Reinsurance

Brokerages*

Real-time Strategy
Real-time TransparencyAnalyticsExecution
Tran...
for
Personal

Commercial

Insurance
Life

Health

TM

Reinsurers

Brokers

Real-Time Analytics
ANALYTICS
Front Office
Cust...
SAP for Insurance

Robert Cummings

Ross Orrett

Global Head of Insurance Solutions

CEO

SAP AG

Camilion Solutions
Success Stories

L
L
i
f
e

P
&
C

,,,

M
Retail

Common platform across
merged entities

International
Platform

Industri...
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SAP for Insurance Solutions

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Covers the SAP for Insurance solutions and architecture as well as success stories.

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Transcript of "SAP for Insurance Solutions"

  1. 1. SAP for Insurance Robert Cummings Ross Orrett Global Head of Insurance Solutions CEO SAP AG Camilion Solutions
  2. 2. “Buy what we make” Customer “Buy what you want” Customer © 2013 SAP AG. All rights reserved. 2
  3. 3. “Buy what we have” Customer “Buy what you want” Customer © 2013 SAP AG. All rights reserved. 3
  4. 4. “Use the services we offer” Customer “Compose the services you want” Customer © 2013 SAP AG. All rights reserved. 4
  5. 5. What about Insurance? “In the next 5 years, we want to change our company from an insurance company into a customer care company” “I want to completely reverse the value creation chain in my company” “We need to move from being a payer to a player” © 2013 SAP AG. All rights reserved. 5
  6. 6. Risk Care Insurance Life Competitors? Entrants Wealth Banks Health Fitness / Health Healthcare Motor Mobility Car Companies Home Protection Residences Commercial Risk … Prevention Risk Prevention … © 2013 SAP AG. All rights reserved. … 6
  7. 7. “Buy what we have” Sell Operate Invest “Buy what you want” Customer Experience © 2013 SAP AG. All rights reserved. Fulfillment Risk & Profitablility 7
  8. 8. CUSTOMER OPERATIONS FINANCE, RISK & ADMN The emergence of The emergence of The emergence of • New digital consumers • New business models • New regulation • New behavior • New (hybrid) products • New capital market volatility • New demographics • New cost and time pressures • New international M&A dynamics The emergence of • New technologies • New innovation from competitors © 2013 SAP AG. All rights reserved. 8
  9. 9. Real-Time Transparency  Strategy  Execution SALES Marketing  FINANCE, ADMIN & RISK OPERATIONS Sales  Service Policy  Claims  Reinsurance Planning 360 360 360 Billing Underwriting Governance Compliance & Solvency Investment Channels Market Fraud Accounting Commissions FUTURE PROOF TECHNOLOGY Mobility © 2013 SAP AG. All rights reserved. Big Data Real -Time Integration Cloud 9
  10. 10. P&C Life Commercial Health Reinsurance Brokerages* Real-time Strategy Real-time TransparencyAnalyticsExecution Transparency  Strategy   Execution SALES Marketing  Sales  Mgmt Customer Relationship Service Policy  360 Policy Claims  Reinsurance Claims Governance 360 Billing Financial Asset Mgmt Product Collections & Disbursements Mgmt Reinsurance Channels Business Partner Planning 360 360 Underwriting CEI Market FINANCE, ADMIN & RISK OPERATIONS Insurance Compliance Analyzer & Solvency Investment Accounting Salesforce Incentives & Commissions Commissions Fraud Fraud Ariba Spend & Supplier Network Success Factors Human Capital Management FUTURE PROOF TECHNOLOGY Mobility © 2013 SAP AG. All rights reserved. Big Data Real -Time HANA Integration Cloud 10
  11. 11. for Personal Commercial Insurance Life Health TM Reinsurers Brokers Real-Time Analytics ANALYTICS Front Office Customer Centricity Middle Office Operational Agility Back Office Finance, Risk & Administration Future-proof Technology © 2013 SAP AG. All rights reserved. 11
  12. 12. SAP for Insurance Robert Cummings Ross Orrett Global Head of Insurance Solutions CEO SAP AG Camilion Solutions
  13. 13. Success Stories L L i f e P & C ,,, M Retail Common platform across merged entities International Platform Industrialization of Insurance ALLIANZ Cross LOB Segmentation platform Financial Transformation and globalization Rapid implementation of insurance platform yet highly integrated with external partners Leading Shared service platform for insurance companies Need for rapid out-of-the-box solution for end-to-end claims and billing Rapid Growth & Enterprise Transformation © 2013 SAP AG. All rights reserved. Massive Cost Savings “We can handle claims more effectively, settle more at first touch, which is a key driver for customer satisfaction.” Globalization of shared services 13
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