What Does-the-it-department-look-like-in-the-cloud

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What Does-the-it-department-look-like-in-the-cloud

  1. 1. What does the IT department look like in the Cloud? Focus Research ©2012 All Rights Reserved
  2. 2. What does the IT department look like in the Cloud?When I talk to many IT folk around the world about Cloud, more often than not, they have an underlyingfear that their jobs are being taken away. Worse than that, many people are calling their babies ugly- thesystems they’ve given their lives to keep running are now considered obsolete. It’s no wonder people canbe skeptical about Cloud hype.But they needn’t be.Yes, the world is changing, but IT folk have a chance right now to seize the Cloud opportunity instead ofspurning it.Since the advent of technology, IT has constantly evolved. Mainframe. Mini. PC. Cloud. Mobile. We’reright in the middle of one those shifts in enterprise IT– from the PC era to the Cloud era. The BYOD andSmartphone era is rapidly approaching too- but that’s a topic for another day.Just like my hard-learned Windows 98 skills aren’t much use to me now, the on-premise skills that manyfolk have honed over so much of their careers perhaps aren’t as relevant now as they once were. A hardfact we all have to accept working in technology as technology evolves.I’ve recently been reading a very interesting book, which puts all of this in context- The Power of Habitby Charles Duhigg. It describes the habit loop all humans instinctively perform, which is called: Cue,Response, Reward. CRR for short.The best IT folk are right now reprogramming their CRR loop for the Cloud era. The Cue stays the same-someone needs an IT solution to the problem. The Reward stays the same- the problem is solved. Thedifference, is the Response.What does the IT department look like in the Cloud? Focus Research ©2012 2
  3. 3. Instead of responding automatically with an on-premise system, they’re asking- “could we use Cloudfor this?” Many times Cloud isn’t appropriate, but where it is, they’re using it with vigour. A new routinein CRR theory. But routines are what we build our lives upon and not easy to change, but we’re at aninflection point in IT where it makes sense to change our habits.This still leaves the outstanding question however, what will the IT department look like in the future, andwhat will IT folk be doing?Well the good news is that I think Cloud has the promise to revitalise IT in business. IT is going to becomemore and more important to business in the future, not less.That’s because Cloud delivers the fastest time to value compared to any type of technology, often atsignificantly less cost than previous types of technology. In layman’s terms, that’s the solution returningvalue – solving problems – faster than ever before. Jevons paradox predicts as the costs of a good fall thedemand rises, not falls.Picture- Simon WardleyWhat does the IT department look like in the Cloud? Focus Research ©2012 3
  4. 4. As we move from a “Transaction to Engagement Economy”, great IT underpins great customerinteractions; without it, the Engagement Economy doesn’t scale.In many ways, the IT department of the future could be bigger, because more technology is inevitablygoing to mean more people. But what those people will be doing, I predict will be different. Not in whatthey do, they’ll still be solving people’s problems with technology, just how they do it.I think we’ll see many more people in IT with extreme IT skills- either a breadth of skills that uses systemsto solve business problems, or an extremely specialised depth of knowledge in a particular system. IT folk-get ready to pick your route of choice.But IT folk, don’t fear- you’re actually becoming more important, not less. What you do won’t be different,how you’ll do it is. Your Response in the CRR loop. Justin Pirie is a leading SaaS and Cloud specialist- he authors an influential blog and runs the largest SaaS community in the world, with over 40,000 members. He is on the EuroCloud and IAMCP UK boards, is the Cloud Strategist at Mimecast, one of the largest European SaaS companies where he helps organisations adopt Cloud successfully. Justin has been in IT over ten years, gravitating towards SaaS over the last five. Before Mimecast, Justin was an Officer at Endeavors Technology, the inventors of Application Virtualisation after running an IT Services company for 7 years.What does the IT department look like in the Cloud? Focus Research ©2012 4

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