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#SAPForum on  Innovation and #SAPCloud - presentation by @SDenecken
 

#SAPForum on Innovation and #SAPCloud - presentation by @SDenecken

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NEW presentation delivered on #SAPForum on Innovation and #SAPCloud - presentation by @SDenecken ...

NEW presentation delivered on #SAPForum on Innovation and #SAPCloud - presentation by @SDenecken

- see trends that change your business
- see how business are making change their advantage
- see how #cloud can help to transform and innovate

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    #SAPForum on  Innovation and #SAPCloud - presentation by @SDenecken #SAPForum on Innovation and #SAPCloud - presentation by @SDenecken Presentation Transcript

    • Sven Denecken, SAP VP Cloud Strategy, SAP AG follow @SDenecken SAP Innovation Forum Making Change Your Advantage
    • Disclaimer This presentation outlines our general product direction and should not be relied on in making a purchase decision. This presentation is not subject to your license agreement or any other agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to develop or release any functionality mentioned in this presentation. This presentation and SAP's strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent.
    • Unprecedented Pace of Change 5Bmiddle class growing to 5 billion will strain resources 15Bweb-enabled devices by 2013 will create intelligent universe Data Doubling every 18 months create opportunities and risks for value creation 75%New enterprise IT spend will be cloud-based or hybrid by 2016 Millennials will transform customer demands and the workplace 1Bpeople in social network will rewire business and personal boundaries New + Disruptive business models will accelerate change and innovation
    • Rapid State of Change
    • More Informed 57% Of buying process is completed before a first interaction with sales CUSTOMERS ACT DIFFERENT Socially Networked 53% of customers abandoned an in-store purchase due to negative online sentiment. Less Loyal 59% of customers are willing to try a new brand to get better customer service.
    • EMPLOYEES ARE DIFFERENT (TOTALLY)
    • Mobility Big Data Social and Business Networks Apps THE WORLD INTERACTS DIFFERENTLY …all powered by the CLOUD
    • NEW WORLD CREATES NEW PRESSURES FIGHT FOR SCARCE RESOURCES CONTEND WITH DISRUPTIVE BUSINESS MODELS IN DIGITAL TRANSFORMATION AGE
    • …or did we simply digitize? But was this digital transformation?
    • …why does the average worker still spend 28% of their time managing e-mail and 20% looking for internal information/colleagues? If we have digitally transformed how we work.…
    • If we have digitally transformed how we sell…. …why is it that 65% of a sales rep’s time is still not spent selling?
    • …why do only 7% of consumers say that customer service experiences exceed expectations? If we have digitally transformed how we serve customers… Source: Echo 2012 Global Customer Service Barometer
    • …why does it still cost $1,398 to create one learning hour of content? If we have digitally transformed how we learn.…
    • …then why do 43% of companies still not have complete information on suppliers? If we have digitally transformed how we procure…. Source: Aberdeen group “Measuring Performance While Mitigating Risk”
    • Processes are ad hoc Systems are fragmented Data creates chaos Companies are struggling to find their patterns because…. ….we simply copied the analog world Expertise networks are disconnected
    • This... is not Transformation nor Innovation.
    • The critical questions we must ask to find patterns that accelerate performance and innovation. To truly transform we need to look for repeatable patterns and fast innovation. Designed for Me Network- aware Flexible Repeatable Work Patterns. Speed.
    • Data and Apps Best Actions Templates ContentExpertise Problem- Solving Best Practices Is it repeatable? Is it innovating? Is it fast? Connect the dots between people, processes, data, and applications Get the full picture
    • …IS NOT ENOUGH REAL TIME…
    • FUTURE OF BUSINESS IS THE PREDICTIVE BUSINESS
    • “TECHNOLOGY IS A RESOURCE LIBERATING FORCE!” PETER DIAMANDIS, ABUNDANCE IS OUR FUTURE
    • MORE BUSINESSES TAPPING INTO THE CLOUD… 75%+ New IT expenditures will be for Cloud or hybrid systems by 2016 80% Of new IT decisions will involve LoB execs 53% of IT decisions will be led by LoB execs 70%+ CIOs will embrace a “cloud first” strategy by 2016 Sources: Saugatuck, IDC
    • …BUT FOR NEW REASONS “The primary driver for cloud adoption will shift from economics to innovation as leading-edge companies invest in cloud services as the foundation for new competitive offerings.” INNOVATION AND AGILITY
    • SALES Marries historic buying signals with social interactions to proactively trigger sales with likely buyers – boosts sales $4B+ CUSTOMER CARE Uses social analytics and engagement with CRM to improve customer experience, cut costs, boost first-time fix rate to 94%. OPERATIONS Leverages historical patient data to drive optimal care optimal patient care and improve bed utilization. SUPPLY CHAIN AND FINANCE Taps Cloud, business networks for predictive risk ; dynamic working capital management POWERING THE FUTURE OF BUSINESS…TODAY
    • Influence buying behavior Deliver a 360 view of the customer Improve overall engagement Grow lifetime value Align people with goals and objectives Increase customer satisfaction Increase operational efficiency Deliver 360° view of spend and vendor relationships Discover new business opportunities Customers Seek Outcomes Not Products Enable employees to develop themselves Accelerate time to productivity Reduce COGS
    • Success Formula with Cloud: Combining LoB and IT to succeed CIOCPO, CMO, CHRO EVP Sales SAFE, SECURE and SUSTAINABLESIMPLE, SEXY and SCALABLE SUCCESSFUL Outcome
    • The right mix
    • HR CUSTOMER Sales, Service & Marketing PROCUREMENT FINANCE LEADING CLOUD APPS AND SUITE Our Strategy Positions Us To Take Advantage Of These Trends FLEXIBLE DEPLOYMENT BEST-IN-CLASS INTEGRATION PUBLIC OR PRIVATE CLOUD ECO-SYSTEM PARTNERS
    • your cloud. your way.
    • Feel free to connect with me at : sven.denecken@sap.com @SDenecken http://www.linkedin.com/in/sdenecken/en © THANK YOU!
    • Sven Denecken, SAP VP Cloud Strategy, SAP AG @SDenecken SAP Innovation Forum Making Change Your Advantage
    • © 2014 SAP AG or an SAP affiliate company. All rights reserved. No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice. Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors. National product specifications may vary. These materials are provided by SAP AG and its affiliated companies ("SAP Group") for informational purposes only, without representation or warranty of any kind, and SAP Group shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP Group products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty. SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and other countries. Please see http://www.sap.com/corporate-en/legal/copyright/index.epx#trademark for additional trademark information and notices.