Introducing SAP Cloud Support Site -- an interaction channel which gives your customers cost-effective, 24/7 self-service. Using SAP Cloud Support Site, your customers can view and create tickets, access a knowledge base, and interact with your agents all via a company-branded website, allowing you to lower your cost of service. And because the site is built using SAP Hana Cloud Portal, your site can be easily configured and designed to deliver superior customer service to your customers.
More info: http://www.sap.com/customerondemand
Video Production: SAP Cloud Knowledge Management