Innovations in Learning for SAP BusinessObjects BI 4.0


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As presented at the 2011 ASUG SAP BusinessObjects User Conference in Orlando by Megan Mittler, BI Suite Product Management

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Innovations in Learning for SAP BusinessObjects BI 4.0

  1. 1. Innovations in Learning for SAP BusinessObjects Business Intelligence (BI) 4.0 Megan Mittler BI Suite, Product Management
  2. 2. Learning Points
  3. 3. Why you’re here <ul><li>Learn about the latest products, even before you get them </li></ul><ul><li>Attain faster ramp-up to make learning less of a roadblock to getting started with new products </li></ul><ul><li>Get involved in sharing ideas and participating in a learning community </li></ul>
  4. 4. The reality… <ul><li>To take advantage of the latest innovations in technology, you need to learn new software a LOT. </li></ul><ul><li>This can be stressful, a pain, and something we don’t generally have time for. </li></ul>
  5. 5. What’s at stake if you don’t keep up? <ul><li>If you can’t figure out something right away and you don’t have the help you need, you might just never realize the power of the tool you’ve invested in. </li></ul><ul><li>Or, you might waste a LOT of time and energy trying to figure it out. </li></ul><ul><li>One frustrated user X thousands of other users </li></ul><ul><li>= huge impact…everything from your perception of the tool to how effective you feel at your job. </li></ul>
  6. 6. Where did we start?
  7. 7. Focused on the priorities: What do people need? Just show me , give me an example , and then let me get on with it. I learn from my social networks because I trust the experience of others. Visual things to help me remember concepts and tasks . I don’t care to know until I really need it , then I needed it yesterday. Learning happens outside of my day job, I could be anywhere . Zzzzz.
  8. 8. Knowledge & Learning Team Let’s do this.
  9. 9. SAP BusinessObjects BI 4.0 Product Education Tutorials
  10. 10. SAP BusinessObjects BI 4.0 Product Education Tutorials <ul><li>BI Suite Tutorials demo </li></ul><ul><ul><ul><li>Scope of content is core product functionality (comparable to an online interactive version of the Product Documentation) </li></ul></ul></ul><ul><ul><ul><li>Format includes animated video with voice over , interactive step-by-step tutorials , and interactive flash content . </li></ul></ul></ul><ul><ul><ul><li>Feedback/Continuous Improvement: rate/review function, Idea Place </li></ul></ul></ul>
  11. 11. SAP BusinessObjects BI 4.0 Product Education Tutorials <ul><li>You Tube : 550 tutorials converted to videos </li></ul><ul><li>Learn anytime, anywhere: Launches on any mobile device </li></ul><ul><li>Get connected with other demos, customer stories, related videos </li></ul>
  12. 12. How these help YOU <ul><li>“ Try before you Buy” </li></ul><ul><li>Easy-to-access learning to help you get started </li></ul><ul><li>Great as reference later on </li></ul><ul><li>Useful training tool to use with colleagues </li></ul><ul><li>First line of support when you run into trouble </li></ul><ul><li>Continuous innovation to meet your learning needs </li></ul><ul><li>Gets you involved in a learning community </li></ul>
  13. 13. Results & Feedback so far (demo)
  14. 14. Dashboard (demo)
  15. 15. What customers are saying…
  16. 16. Explorer (demo)
  17. 17. What’s in the works going forward… <ul><ul><li>Update and add to this content as applicable for current and future releases </li></ul></ul><ul><ul><li>Focus on “high-value” content based on feedback through Idea Place </li></ul></ul><ul><ul><li>Build out more tutorials and videos to support our mobile apps </li></ul></ul><ul><ul><li>Follow SCN migration to Jive platform in Q4 </li></ul></ul>
  18. 18. ASUG Influence Council: Session 1013, Wed. 10:30am What obstacles do my users encounter when learning new products? How can learning and documentation work together to help me? How can the products reduce the need for training? What information do my users need to get up and running? How do I want to get help? What should it look like?
  19. 19. SAP Education…what’s the difference?
  20. 20. Best Practices <ul><li>Use the tutorials as a first step in your enablement plan – it’s free and easy! </li></ul><ul><li>Get familiar with Idea Place to send us feedback directly on your learning needs. </li></ul><ul><li>Use You Tube to view content from your mobile device. </li></ul><ul><li>If you are on a previous release (3.x), you will still find some of the tutorials helpful as they cover previously existing functionality. </li></ul>
  21. 21. Do’s and Don’ts! <ul><li>Don’t hit your head against the wall anymore! </li></ul><ul><li>The Do’s: </li></ul><ul><ul><li>Go check out the SCN eLearning Product Tutorials </li></ul></ul><ul><ul><li>Post your ideas and vote on others using Idea Place </li></ul></ul><ul><ul><li>Follow us on Twitter @SAP_Learn_BI </li></ul></ul>
  22. 22. [ ] <ul><li>Thank you for participating. </li></ul>SESSION CODE: 1206 Please remember to complete and return your evaluation form following this session. For ongoing education on this area of focus, visit the Year-Round Community page at