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Banks Betting on Big Data Analytics and Real-Time Execution to Better Engage with Customers Infographic

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Winning new business and satisfying customers are top agenda items in bank boardrooms worldwide. Executives are bullish on new technologies to meet these objectives.

Winning new business and satisfying customers are top agenda items in bank boardrooms worldwide. Executives are bullish on new technologies to meet these objectives.

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  • 1. Banks are betting on big data analytics and real-time execution to better engage with customers (global bankers indicating which goals and technologies will be important in the next two years) 81 out of 1every 2 % of large banks put customer centricity as a top priority ?? executives believe they do not have mature capabilities to support their customer strategies … technology plays a key role in and a customer-focused strategy: Data visualization 59 30% % 20% 59 % Predictive analytics 10% Real-time processing of data and analytics 54 % Base: 100 executives at small, midsize and large banks worldwide Source: Bloomberg Businessweek 2013 Banking Customer Centricity Study For more information and to read the full report, “Banks Betting Big on Big Data and Real-Time Customer Insight,” visit www.sap.com/banking © Copyright 2013. Bloomberg L.P. All rights reserved.

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