YASH’s SAP shared services program brings predictable value leveraging best-in-class procedures, processes, templates and reporting mechanisms, laying a strong foundation for comprehensive solution management.

1. Shared Services for SAP Application Management
Improve Performance and Efficiency at a Predictable Cost
Small and midsize organizations must often compete with larger enterprises
that have the advantage of financial, technical, and personnel resources. YASH
has designed a shared services application management portfolio to meet the
specific needs of small and midsize companies, keeping costs of supporting and
maintaining SAP applications as cost effective as possible.
YASH’s SAP shared services program brings predictable value leveraging best-
in-class procedures, processes, templates and reporting mechanisms, laying a
strong foundation for comprehensive solution management.
Customers are ensured of high service levels, improved efficiency, and reduced
cost of ownership by leveraging the SAP shared services program from YASH, an
SAP certified global partner for application management services.

2. SAP Application Management Service (AMS) – Delivery Model
Customer 1 Customer 2 Customer 3
SAP End User IT Manager Business User
Service Desk-Help Desk/ Ticket- Issue Management Portal
Quality Management & Security Administration
SAP AMS
(Offshore/ Near Shore Delivery Centre)
Resource Management
Project Manager (L1,L2, L3 Support)
Functional BASIS Development
Support Support Support
Group Group Group
User Support, Call and issue management, developments,
customizing and enhancements
Training and Knowledge Management
Benefits of Using YASH’s Shared Services Model
▪▪ Shared Costs – A pool of resources support multiple customers, spreading the cost of a resource to
several customers.
▪▪ Shared Knowledge – Resources have access to various other team members in a shared model
allowing team members to learn additional best practices and industry knowledge.
▪▪ High Service Levels – YASH’s support teams are recognized for their high levels of service whether
in a dedicated setting or a shared services setting.
▪▪ Improved Scalability and Flexibility of Levels – Customers can choose which level best suites their
business needs.

3. Flexible and Scalable Shared Services Offering
YASH offers three levels of support to suit varying business needs. With global delivery capabilities, YASH
offers a combination of delivery models that include blended and offshore.
Standard Support
▪▪ Functional support for all CORE modules is covered
▪▪ Mission-critical support services include break-fix and minor enhancements during client
business hours
▪▪ Keeps systems up-to-date, resolves problems quickly, and prevents bottlenecks
Premium Support
▪▪ Provides an annual assessment and a support advisor to reduce risk & TCO
▪▪ Monthly assessment reports are submitted, which analyzes potential improvements to the
technical implementation and core business processes and identifies requirements and best
practices integral to establishing high-performance operations
▪▪ ABAP development activities are also included
Platinum Support
▪▪ Most complete support level covers Functional , ABAP and BASIS areas
▪▪ Focuses on business processes, the system landscape, IT automation, and protection of
IT investments
▪▪ Subject matter experts oversee service delivery and a single point of access to SAP experts on
solutions, technology, development, and support is assigned
Shared Services Offering/ Feature Standard Premium Platinum
Support for Functional x x x
(All Core Modules), ABAP, and Basis
Support for Advanced & Niche Topics (SRM, CRM, x x
APO, Webdynpro, Adobe Forms, Netwearver etc.)
Project Management Support x x
Offshore Support Hours (3 am to Noon ET) x x x
Offshore Support Hours (8 am to 5 pm ET) x x
Offshore 8 X 5 support x x x
Offshore 16 X 5 support x x
Offshore 24 X 7 support x
Offsite Support (On shore) x x
Onsite Support x
YASH Helpdesk Tool (Solution Manager) x x
Rollover of Unused Shared Services Hours x x
Limited SLA’s x x
Full fledged SLA’s and KPI’s x
Table 1 : Support Coverage Details

4. Rely on YASH as your Experienced Partner
▪▪ Certified by SAP as a Global AMS Partner – YASH is part of a select group of partners that has
been certified by SAP as a global provider of application management services, which means that
customers can be confident that YASH adheres to the high standards set by SAP
for support.
▪▪ Dedicated SAP Practice and Proven Track Record – With over 900 highly experienced consultants in
YASH’s SAP practice, high performance is a standard. Some of the world’s leading companies rely on
YASH to maintain their business systems and also provide continuous innovation.
▪▪ Availability –Remote support hours are available 24x7x365 per our customers’ enterprise needs,
including the US.
Contact YASH today at info@yash.com for more information on our shared services offering!
About YASH Technologies
YASH Technologies focuses on customer success. As a leading technology services and outsourcing partner for medium
and large global customers, we leverage technology and our flexible delivery models to drive performance and business
value throughout a customer’s enterprise. YASH’s comprehensive service approach incorporates a holistic view of our
customers that extends beyond delivery. This approach integrates enterprise solutions and services, proprietary best
practice offerings, strategic application and maintenance outsourcing, as well as consulting and integration services.
YASH is a SEI CMMI (Level 3) and an ISO 9001:2008 certified company with U.S. and India headquarters and regional
sales and development offices spread across three continents.
Shared-Services-BR-0412
YASH Technologies www.yash.com/contactus
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