SAP® Upgrade Success Story @ YASH                                                            SAP ERP Upgrade Allows Boston...
Boston Medical Center Sought a Cost-effective and                                          PathFinder was able to ascertai...
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SAP ERP Upgrade Allows Boston Medical Center to Achieve 72% Increase in System Performance


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YASH provided Boston Medical Center with a stable ERP platform that was equipped with standardized functionality that enhanced operational efficiencies and provided a platform for next-generation SAP initiatives. YASH enabled savings in project costs through accelerated deployment, and the minimal downtime ensured business continuity.

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SAP ERP Upgrade Allows Boston Medical Center to Achieve 72% Increase in System Performance

  1. 1. SAP® Upgrade Success Story @ YASH SAP ERP Upgrade Allows Boston Medical Center to Achieve 72% Increase in System Performance Quick FactsIndustry: Health Sciences Challenges and Opportunities Implementation Highlights ▪▪ Update a critical business application ▪▪ Completed upgrade on schedule and onGeography: US ▪▪ Limited capital resources budget ▪▪ Supported testing for 500 users in USThe Client: Objectives ▪▪ Went live with no disruptions to operationsLocated in Boston´s historic South End ▪▪ Remain compatible with SAP’s releaseneighborhood, Boston Medical Center strategy Why YASH(BMC) is a private, not-for-profit, 639- ▪▪ Enable operational efficiencieslicensed bed, academic medical center ▪▪ Meet deadline to mitigate payroll ▪▪ Past success and YASH’s flexible globaland the primary teaching affiliate for processing risks delivery modelBoston University School of Medicine. ▪▪ Experience of SAP expertsConsistent with its mission to provide Solution ▪▪ Proprietary tools and methodologies tothe best in health care to all, BMC is help meet project deadlinesthe largest safety net hospital in New ▪▪ PathFinder, YASH’s proprietary pre-England and reaches into the community upgrade assessment tool Benefitsas a founding partner of Boston ▪▪ SAP ERP application 6.0 upgradeHealthNet, a network of 15 community ▪▪ 72% increase in system performancehealth centers through Boston serving ▪▪ Supported maintenance of systemmore than a quarter million people ▪▪ Improved processing power on a robustannually. and sustainable server “ We have worked with YASH previously on a variety of initiatives involving SAP solutions, and once again YASH has delivered another successful implementation in terms of timelines and budgetary concerns. We have been able to measure a 72 percent increase in our system performance. YASH has won us over and over with its high degree of professionalism and proficiency of the system implementation knowledge.” — Annie Choquette, Associate Director Financial Information Systems Boston Medical Center
  2. 2. Boston Medical Center Sought a Cost-effective and PathFinder was able to ascertain the following details of BMC’sRapid Upgrade to Retain SAP Maintenance and Support current SAP landscape: ▪▪ Identified 2889 custom objects in the systemWith more than 30,215 admissions and 844,184 patient visits in ▪▪ Defined the scope for Unicode and other fixes2010, SAP solutions are an integral part of daily business processes ▪▪ 1473 upgrade related errors were identified that may adverselyfor Boston Medical Center, especially for payroll processing. BMC affect system performance and were essential to fixwas operating on SAP 4.6C/R3 with an extended maintenance ▪▪ Ten custom programs were highlighted that contained 60% of theplan that was due to expire in December 2010. In order to remain upgrade errors, in which YASH would focus on correcting firstcompatible with SAP’s release strategy and to retain maintenance After completing the pre-upgrade assessment, YASH built anand support, BMC sought to upgrade to the ERP 6.0 platform. aggressive and thorough milestone-based approach to successfullyThe primary driver for the upgrade was to support BMC’s November complete the ERP 6.0 upgrade initiative on-time and within2010 open enrollment. A cost-effective and rapid implementation budget. To keep costs on track, a nimble team was assembled withwould also mitigate any potential risks of inability to process resources both on-site and offshore, phased in and out as needed.payroll. The upgrade began by migrating Boston Medical Center’s operatingYASH Technologies, with its global delivery capabilities and in- system from a 32-bit platform to a 64-bit platform to betterdepth experience with SAP, was selected as BMC’s partner for this support its 500 users. YASH corrected and tested the custom objectsinitiative. BMC has partnered with YASH on its other engagements that directly affected the other components of the upgrade. SAParound SAP including a successful SAP data archiving project that best practices were utilized as well as proprietary methodologiessaved the organization 40% in backup costs, and ABAP offshore for the implementation, which sped the realization of benefits forsupport initiation in 2010. Boston Medical Center.PathFinder Sped the Upgrade Implementation Cycle Comprehensive Planning and Testing Resulted in a Smooth UpgradeYASH began the upgrade process by utilizing PathFinder,YASH’s pre-upgrade assessment tool. PathFinder was able to The upgrade was executed smoothly as YASH focused on benefitsmitigate unforeseen risks, road map fixes, speed the upgrade and realized them at each project milestone. BMC wantedimplementation cycle. The tool evaluated the complexity of to increase their testing to two full payroll cycles, and YASHthe “as-is” system and how it differed from the “to-be” system. conducted an additional two weeks of post-live support, whichBecause these issues were addressed before the start of the resulted in a complete upgrade within 19 weeks.upgrade, YASH and BMC proactively applied corrective measures to YASH provided Boston Medical Center with a stable ERP platformensure a smooth and reliable upgrade. PathFinder focused on the that was equipped with standardized functionality that enhancedassessment of these key development areas: operational efficiencies and provided a platform for next-▪▪ Custom Objects generation SAP initiatives. YASH enabled savings in project costs▪▪ Upgrade Errors through accelerated deployment, and the minimal downtime▪▪ Unicode Compatibility Analysis ensured business continuity.▪▪ Performance▪▪ Usage of critical transactions and programs in the quality system “ We needed to complete the project with limited capital resources. But, moreover, it was critical that we had three major groups working closely and seamlessly—Basis, ABAP, and our internal functional support team. Since the relationship of the upgrade and ABAP support were quite interlocked, YASH was the natural selection that deemed seamless working conditions. ” — Annie Choquette, Associate Director Financial Information Systems Boston Medical CenterAbout YASH TechnologiesYASH Technologies focuses on customer success. As a leading technology services and outsourcing partner for medium and large globalcustomers, we leverage technology and our flexible delivery models to drive performance and business value throughout a customer’senterprise. YASH’s comprehensive service approach incorporates a holistic view of our customers that extends beyond delivery. This approachintegrates enterprise solutions and services, proprietary best practice offerings, strategic application and maintenance outsourcing, as well asconsulting and integration services. YASH is a SEI CMMI (Level 3) and an ISO 9001:2008 certified company with U.S. and India headquarters andregional sales and development offices spread across three continents. YASH is also part of a select group of companies that are SAP -certifiedglobal providers of application management services.For more information, please visit or email SAPupgrade-LS231-0311 YASH Technologies Global Presence - USA | EU | MEA | APAC • California | Illinois | Massachusetts | Missouri | New York Texas | London | Germany | Bahrain | Hongkong | Singapore • Hyderabad | Pune | Mumbai | Bangalore | Indore World HQ: 605-17th Avenue East Moline IL 61244 USA | Toll Free: 877-766-8934 | Tel: 309-755-0433 | Fax: 309-796-1242 EU: The  Mille-II Floor 1000-Great West Road Brentford London TW89HH UK | Tel: 44-20-8261-4408 | Fax: 44-20-8261-4418 India: 201-205 Bansi Trade Center 581/5 MG Road Indore MP 452001 India | Tel: 91-731-426-1100 | Fax: 91-731-4261234 © 2011 YASH Technologies. All rights reserved. Referred products/ a services may be registered trademarks of belonging companies.