Leading Communications Manufacturer Realized Improved Business Processes with AMS

TM Application Management Services (AMS) Success Story @ YASH Leading Communications Manufacturer Realized Improved Business Processes with AMSIndustry The ClientManufacturing The client is a global leader in wireless communication systems and products. Backed by strong research and development, they combine technical expertise and proprietary technology with global manufacturing capability to provide customersGeography with infrastructure solutions for evolving global communications networks in more than 130 countries around the world.USA

IT Department Overburdened by Demands of Growing BusinessAs a global organization, the client was spending a large portion of their IT budget on maintenance costs and time allocatedon user-support issues. The internal IT department was becoming increasingly overburdened by the demands of supporting agrowing business, which led to inefficiencies in mission-critical initiatives. The client sought a strategic partner to provideflexible and customizable application and maintenance support based on their needs, their technologies, and their budget. YASH Delivered Measurable Business Results with Client-Specific Solution Technology Component YASH Technologies was selected as the strategic partner for their focus on improving the total value of application ownership by leveraging extensive application experience, • SAP R/3 4.6 C knowledge management and best practices. • Hardware HP • OS HP UX Before initiating the delivery of AMS, YASH performed their proprietary PathFinder System Health Check Service to achieve a faster and more efficient knowledge transfer. In less than three weeks, PathFinder provided personalized views of key metrics and actionable intelligence that enabled decisive and collaborative business processes that determined: • Underlying basis level parameters to identify potential areas of enhancement • Technical customizations done to identify potential areas of improvement • The functional configuration to determine the specific processes that have been configured in the system or areas not fully utilized This snapshot of the client’s system landscape enabled YASH to design and rapidly deploy a customized support model. The client’s initial support model was primarily geared toward 24/7 help desk support to ease the demands of the IT department. YASH provided a flexible, onsite and offshore hybrid support system to proactively identify and resolve problems quickly and efficiently to minimize user impact. The customized hybrid AMS program allowed the client to utilize only what they needed and the savings allowed them to initiate other projects. The AMS program included access to a broad set of SAP skills to support the client’s environment, which provided worry-free personnel sourcing management. YASH’s help desk support also included these value added services: • Conducted customer-specific process orientation to improve quality of service • Worked in collaboration with end-users to analyze tickets and decide the best resolution • Implemented preventive root-cause fixes to reduce the incidence of issues and risk “Our relationship with YASH has expanded every year and we view them as a partner and not a vendor. They consistently advise us on best practices and deliver what they promise.” —Director, Global Information Systems

Client Realized Significant Benefits of AMS and Extended Support Activities with YASHWorking with YASH, the client saw faster help desk issue resolution, improved productivity, and enhanced system agility.Because AMS provides the flexibility to scale up or down to meet changing business needs, the client decided to utilize YASHfor more than just AMS. This transition to strategic partner allowed the client to realize mission-critical objectives and theirunderlying benefits more rapidly. The extended support activities that YASH performed included: • Accounts Payable roll-out • System roll-outs to the client’s European and Indian locations • Participated in the upgrade advisory • Provided functional support that included Production Run Requests, job analysis, and batch dump resolutions • Implemented AP workflow system and integrated with digital invoice system • Assisted in SAP Project Systems implementationYASH was able to transform the client’s support challenges into tangible benefits. The client was able to transfer a largepercentage of their IT maintenance to more cost-effective offshore developers, without any loss in productivity. Pending usersupport issues was significantly reduced, due to YASH’s rapid resolution time, effective solutions, and increased bandwidth.By utilizing offshore capabilities, the client realized financial advantages with predictable and transparent support costs.Improvements in organizational business processes and system documentation, and proactive performance tuning created anefficient SAP system, which reduced the total cost of ownership for the client. About YASH Technologies YASH Technologies focuses on customer success. As a leading enterprise business and technology partner for medium and large global customers, we leverage technology and our flexible delivery models to drive performance and business value throughout a customer’s enterprise. YASH’s comprehensive service approach incorporates a holistic view of our customers that extends beyond delivery. This approach integrates enterprise solutions and services, proprietary best practice offerings, strategic application and maintenance outsourcing, as well as consulting and integration services. YASH is a SEI CMMI (Level 3) and an ISO 9001:2000 certified company with US and India headquarters and regional sales and development offices spread across 3 continents.For More Information: Email: info@yash.com I Visit: www.yash.com

Leading Communications Manufacturer Realized Improved Business Processes with AMS

by SAP_yash on Jul 04, 2012

Accessibility

Categories

Upload Details

Usage Rights

Statistics