Self Service BI - Overheidsdag 2012


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Self Service BI door Frank Suelmann, SAP Nederland. Joy Mahabier & Jacco Tunzi, Ministerie van Algemene Zaken.

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Self Service BI - Overheidsdag 2012

  1. 1. SAP Overheidsdag 2012Self Service BIFrank Suelmann – SAP NLJoy Mahabier en Jacco Tunzi – Ministerie van Algemene Zaken21 november 2012
  2. 2. Innovaties … “Tijden” veranderen© 2011 SAP AG. All rights reserved. 2
  3. 3. © 2011 SAP AG. All rights reserved. 3
  4. 4. © 2011 SAP AG. All rights reserved. 4
  5. 5. ‘Consumerization’ of ITExpectation to make decisions in Real TimeOperational excellence requires being able tomake decisions at moments of riskProduct leadership require being able to makedecisions at moments of adoptionCustomers expect business experienceto be as satisfying as personal experienceBoth expect instant, correct answers to anyquestion “Requires shift in thought from transactions to interactions. Need to make and deliver offers in real-time.” Geoffrey Moore “The Future of Enterprise IT 2010 –2020. From Systems of Record to Systems of Engagement © 2011 SAP AG. All rights reserved. 5
  6. 6. Information is Exploding Emails Mobile Merchandise Competitive Prices GPS Store Enhancements Planning Customer Data Tweets Promotion Planning Speed Instant Messages Hot Trends Suppliers Multi Channel Social Media Employee Purchase Orders Records© 2011 SAP AG. All rights reserved. 6
  7. 7. Risky and Expensive Measures are Taken to HarvestData…  Optimize Existing Infrastructure  Do-It-Yourself Strategy in LOB with Offline Databases and Analytics  Repressing Details to Stay at 50,000 Ft. Level  Restrict Information Access to a Select Few …resulting in increased TCO, non- standardized systems and tools, a dissatisfied user community© 2011 SAP AG. All rights reserved. 7
  8. 8. The Business Challenge I’ve got to move to staging, What are they doing? recompile and and and… Sends Request Sends Report Refines Requirement Resends Report IT Business User© 2011 SAP AG. All rights reserved. 8
  9. 9. Addressing Today’s Business Requirements Requirement Yesterday Today 1. Information “One size” fits all Individual, adaptive 2. User Experience Information overload Simple, relevant 3. Deployment Cycle Months, years Days, weeks 4. Reliance on IT Specialized IT skills Self-service 5. Complete Visibility Limited to one source All sources, 360o view Change Agility and Change restricted to Independent of any 6. Flexibility existing systems process, system, data Traceability to any 7. Audit Readiness Time consuming data source© 2011 SAP AG. All rights reserved. 9
  10. 10. There is more to a broad BI adoptionOne size does not fit all: different BI needs require different experiencesEmbedded reporting Executives ManagersAccess formatted reports within business processesDashboarding and visualizationVisualize interactive KPI for better decision makingAd-hoc interactive reportingAddress new requests with ad-hoc interactive reportsMultidimensional analysis and Predictive AnalysisUncover trends, outliers, and make better forecastsData discoveryFind immediate answers to business questionsMobile BI Business Information Analysts ConsumersInteract with stunning visualizations, anytime, anywhere© 2011 SAP AG. All rights reserved. 10
  11. 11. Empowers You to Interrogate ALL Your DataSAP BusinessObjects BI Suite Ad-hoc Dashboarding Analysis Data Reporting BI Platform Discovery Trusted Data© 2011 SAP AG. All rights reserved. 11
  12. 12. ToepassingBusinessIntelligence(BI)binnen Ministerie vanAlgemene Zaken (AZ) 25-11-2012 25-11-2012
  13. 13. Inhoud • Domeinen • Heden vs verleden • Tools • Ervaringen • Vb van Rapportages25-11-201225-11-2012
  14. 14. Ministerie van Algemene Zaken (AZ)14 25-11-2012
  15. 15. Verleden en Heden (1)• Intern callcenter (PB51)• Interne Bronnen• Uitbesteding callcenter• Externe bronnen• Behoefte voor Regievoering• Systeem onafhankelijk platform• Opzet Business Intelligence Competence Center (BICC)15 25-11-2012
  16. 16. Verleden 25-11-2012
  17. 17. Heden (systeem onafhankelijk) 25-11-2012
  18. 18. Tools• Powercenter (back end)• SAP BusinessObjects (front end)• Methode : Data vault• SQL Database18 25-11-2012
  19. 19. Architectuurplaatje 25-11-2012
  20. 20. Rapportages• Doelstelling Verantwoording Sturing Beleidsinhoudelijk• Soorten rapportages Standaard Sjablonen Ad hoc verzoeken20 Evaluatie Management informatie voorziening (MIV) 25-11-2012
  21. 21. Verantwoording – Maandrapportage - Trechter 25-11-2012
  22. 22. Verantwoording – Maandrapportage - Telefonie 25-11-2012
  23. 23. Verantwoording – Maandrapportage – Top 10 25-11-2012
  24. 24. Verantwoording – Maandrapportage - Onderwerpen 25-11-2012
  25. 25. Verantwoording – Maandrapportage - Internet 25-11-2012
  26. 26. Verantwoording – Maandrapportage - Publicaties 25-11-2012
  27. 27. Sturing – Operationele rapportages – Service Level 25-11-2012
  28. 28. Sturing – Operationele rapportages – Service Level 25-11-2012
  29. 29. Sturing – Operationele rapportages – Afhandeltijd 25-11-2012
  30. 30. Sturing – Operationele rapportages – Afhandeltijd 25-11-2012
  31. 31. Sturing – Operationele rapportages – Beoordeling 25-11-2012
  32. 32. Vragen?
  33. 33. © 2011 SAP AG. All rights reserved.No part of this publication may be reproduced or transmitted in any form or for any SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP BusinessObjectspurpose without the express permission of SAP AG. The information contained Explorer, StreamWork, and other SAP products and services mentioned herein asherein may be changed without prior notice. well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and other countries.Some software products marketed by SAP AG and its distributors containproprietary software components of other software vendors. Business Objects and the Business Objects logo, BusinessObjects, CrystalMicrosoft, Windows, Excel, Outlook, and PowerPoint are registered trademarks of Reports, Crystal Decisions, Web Intelligence, Xcelsius, and other BusinessMicrosoft Corporation. Objects products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of Business Objects Software Ltd.IBM, DB2, DB2 Universal Database, System i, System i5, System p, System p5, Business Objects is anSystem x, System z, System z10, System z9, z10, z9, iSeries, pSeries, xSeries, SAP company.zSeries, eServer, z/VM, z/OS, i5/OS, S/390, OS/390, OS/400, AS/400, S/390Parallel Enterprise Server, PowerVM, Power Architecture, POWER6+, POWER6, Sybase and Adaptive Server, iAnywhere, Sybase 365, SQL Anywhere, and otherPOWER5+, POWER5, POWER, OpenPower, PowerPC, BatchPipes, Sybase products and services mentioned herein as well as their respective logosBladeCenter, System Storage, GPFS, HACMP, RETAIN, DB2 Connect, RACF, are trademarks or registered trademarks of Sybase, Inc. Sybase is an SAPRedbooks, OS/2, Parallel Sysplex, MVS/ESA, AIX, Intelligent Miner, WebSphere, company.Netfinity, Tivoli and Informix are trademarks or registered trademarks of IBM All other product and service names mentioned are the trademarks of theirCorporation. respective companies. Data contained in this document serves informationalLinux is the registered trademark of Linus Torvalds in the U.S. and other purposes only. National product specifications may vary.countries. The information in this document is proprietary to SAP. No part of this documentAdobe, the Adobe logo, Acrobat, PostScript, and Reader are either trademarks or may be reproduced, copied, or transmitted in any form or for any purpose withoutregistered trademarks of Adobe Systems Incorporated in the United States and/or the express prior written permission of SAP AG.other countries.Oracle and Java are registered trademarks of Oracle and/or its affiliates.UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group.Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, andMultiWin are trademarks or registered trademarks of Citrix Systems, Inc.HTML, XML, XHTML and W3C are trademarks or registered trademarks ofW3C®, World Wide Web Consortium, Massachusetts Institute of Technology. © 2011 SAP AG. All rights reserved. 33