FSCM - SAP Finance Day

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FSCM - SAP Finance Day

  1. 1. FSCM – Credit ManagementCredit Expo presentatie – 17- november 2010 Confidential information to be used by Sara Lee Corporation
  2. 2. ZONDER DOEL KAN JE NIET VERDWALENCredit Expo - 2010 DUS JE KAN VERDWALEN ONDERWEG NAAR JE DOEL 2 Confidential information to be used by Sara Lee Corporation
  3. 3. Process Model Acc. ReceivableCredit Expo - 2010 Process Grant Prospect* Activate* Activate* Transact* Order Credit* Bill* Customer Revenue Cycle Manage Exposure Handle Collect* Apply Disputes/ Payments Deductions* 3 Confidential information to be used by Sara Lee Corporation
  4. 4. Collection Management Management:Credit Expo - 2010 In algemene zin; Het organiseren, leiden en uitvoeren van de activiteiten van een persoon, groep, organisatie of onderneming. Het beheer van de menselijke en materiële hulpmiddelen. Belangrijk is vooral het toepassen van richtlijnen in plaats van het formuleren daarvan. 4 Confidential information to be used by Sara Lee Corporation
  5. 5. Actions taken to restructure Acc. Receivable April 2008 – June 2010Credit Expo - 2010 • Restructure Acc. Receivable staff - May/Aug 2008 • Restructure administrative procedures - Oct 2008 / Oct 2009 • Process improvements - Oct 2009 / June 2010 5 Confidential information to be used by Sara Lee Corporation
  6. 6. Critical aspects Credit Management process • Invoice receipt / invoice detailsCredit Expo - 2010 • Dunning process • Dispute management • Clearing of payment receipts • Deductions • Unallocated cash 6 Confidential information to be used by Sara Lee Corporation
  7. 7. Problem Statement • Difficult to control the work load in the AR department - Deviation in collection strategy needed. - Portfolio management requiredCredit Expo - 2010 • No support of correspondence by e-mail • Difficult to report on workload and kpi’s • Transfer to collection agency not in electronic format • No integration for complaint management • No integration between collection activities, payment promise and recording. 7 Confidential information to be used by Sara Lee Corporation
  8. 8. Business requirements • Segmentation of debtors portfolio - For collection and dunningCredit Expo - 2010 • Work list with agenda and follow up function • Integration with complaint management - Details on invoice level / Monitoring • Electronic correspondence with customers - Confirmation of customer contacts - Customer statement and dunning • Automated file transfer to third parties - Collection Agency • Reporting on workload and results - On group and individual level 8 Confidential information to be used by Sara Lee Corporation
  9. 9. Technical requirements • European support facilities • Language package for European roll outCredit Expo - 2010 • SAP certified interfaces - Minimize interfaces as much as possible • System integration with actual ERP system - Minimize duplication of data • User friendly Supplier requirements • European track record • Price / Performance 9 Confidential information to be used by Sara Lee Corporation
  10. 10. Business Support setup: • Grant Credit - Risk Management SAP FI - Customer Master SAP CRM / SAP FICredit Expo - 2010 • Activate / Transact - Sales order management SAP CRM / SAP FI - Order block [credit block] SAP FI - Complaint management SAP CRM • Collect - Dunning procedures SAP FI - Collection agency integration SAP FSCM - Collection management SAP FSCM - Dispute management SAP FSCM • Apply Payments - Cash Application SAP FI • Reporting - KPI reporting SAP BW - Management reports SAP BW 10 Confidential information to be used by Sara Lee Corporation
  11. 11. New Approach implemented in FSCM • Collection organization and strategy workflow - Automatic generation of collection work lists based on strategy • Dispute integrationCredit Expo - 2010 - Integration between SAP CRM and Daily Taks Manager • Automated dunning procedures - Account statements and dunning letters - Integration with collection agency • Generation of workflows - Auto write off work flow - Clearing proposal work flow • Workload reporting - Production figures on individual staff members - Contact results including promise to pays etc. 11 Confidential information to be used by Sara Lee Corporation
  12. 12. Change Management aspects: • Priority settings based on strategy rules • Collectors act on work list itemsCredit Expo - 2010 - System indicates, collectors activate actions. • Proper registration of customer contacts • Management reports / monitor - Includes workload balancing • “On screen” documentation [no excel notes] • High dependency on master data settings 12 Confidential information to be used by Sara Lee Corporation
  13. 13. Work list display / Strategy SettingsCredit Expo - 2010 13 Confidential information to be used by Sara Lee Corporation
  14. 14. Work list display / Strategy settingsCredit Expo - 2010 14 Confidential information to be used by Sara Lee Corporation
  15. 15. Assignment of collector………………………………. Assignment of substitutesCredit Expo - 2010 Collector assignment Substitute assignment 15 Confidential information to be used by Sara Lee Corporation
  16. 16. Reporting:Credit Expo - 2010 16 Confidential information to be used by Sara Lee Corporation
  17. 17. Interactions AR and MSU Activities Customer Care Center / Sales Accounts Receivable Create or Change customer data R – Data processing & Contract details I – Informed for segmentation C – Control on data entry A – Advice on credit limit and credit check [D&B]Credit Expo - 2010 Order entry and delivery R – Data processing A –Analysis credit check [orange / red] R – Initiate credit check A - Credit block analysis & release C – Control on release policy and credit limits Invoicing R – Processing & Mailing I – Informed via aging C – Control on correct processing Dunning I – Informed based on aging R – Processing & Mailing C – Control on aging Complaint and Issue management R – Registration of Complaints [primair] R – Registration of Complaints [secundair] R – Complaint handling & solution I – Informed for chasing and dunning C – KPI management on complaints Credit Control management I – Informed by weekly reporting R – Collect calls I – Credit block / Collection Agencies R – Collection Agencies I – Business Unit meetings [monthly] A – Advice on credit block / write off C – Weekly and Monthly reporting Debet and Credit management R – Processing credit notes I – Informed on debets / credits [bonus] C – Bonus payment reviews / Trade Deals R – Netting debets and credits R = Responsible C = Control A = Advice I = Inform 17 Confidential information to be used by Sara Lee Corporation
  18. 18. The Business Case: Activity Breakdown Manual AR procedures Preparation;Credit Expo - 2010 Folluw Up; 25% 15% Prioritize; 20% Customer Analyse; 10% Contact; 30% PreparationActivity Breakdown IT support AR Prioritize Analyse Customer Contact Folluw Up Preparation; Folluw Up; 15% 10%Prioritize; 5% Analyse; 10% Customer Contact; 60% Preparation Prioritize Analyse Customer Contact Folluw Up 18 Confidential information to be used by Sara Lee Corporation

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