The Road Ahead:
Building Information-based strategies
Richard Verbeek
Big data?

© 2013 SAP AG. All rights reserved.

2
The Rate of Change is Accelerating
Today

Information-based Strategies
Cloud
Mobile
SAAS / Social Media

1 Year
2 Years

W...
4
The Deep Web

The Public Web
Only 4% of Web content (~8 billion pages)
is available via search engines like Google

7.9
Ze...
Plucking the Diamond from the Rough




80% of data is unstructured

Content doubling every 90 days



Mounting regulat...
© 2013 SAP AG. All rights reserved.

Unstructured - EIM

ERP – Structured

It’s All Connected

7

7
Unstructured Information has its Challenges

© 2013 SAP AG. All rights reserved.

8

8
Fragmentation: Data and Processes







No defined interfaces – Not integrated
Processes cannot be automated
Data is...
Complexity + Complacency = Calamity

Volume

Variety

Velocity

Volume

Volume

Volume

 Avoid the digital landfill
 Pic...
Security

Out-Of-Business

Breached Keys

Identity Theft

Control Risk

Stolen Product Design

Hacktivism Target

NATO

Ou...
Governance, Compliance and Risk
Canadian Electronic
Evidence Act
SEC 17a-4

DoD

HIPAA

Basel II
Capital Accord

Electroni...
Governance, Compliance and Risk
Canadian Electronic
Evidence Act
DoD
Commodity and Securities Exchanges [17 CFR]
SEC 17a-4...
Information is Power
Unstructured Enterprise Information

Discover. Connect. Capture. Digitize.

Control Content

Extract ...
DISCOVER

ANALYZE

ACT ON

Migrate content and switch off non-strategicand a from
Unify Connect, extract metadata,extract ...
Why is it needed?

© 2013 SAP AG. All rights reserved.

16
IT Reality
Despite the buzz around “big
data,” most organizations in our
study were focused on the
challenges of storing, ...
IT must constantly balance supporting the
business more effectively and reducing IT
costs

© 2013 SAP AG. All rights reser...
© 2013 SAP AG. All rights reserved.
Getting your applications fit for business http://www.cio.co.uk

19
IT Complexity
Mergers & Acquisitions
Departmental Solutions
Cloud Solutions
Information Silos
© 2013 SAP AG. All rights re...
Spiraling Storage Costs
© 2013 SAP AG. All rights reserved.

21
Legacy Systems

© 2013 SAP AG. All rights reserved.

22
Un-integrated
© 2013 SAP AG. All rights reserved.

23
What does it do?

© 2013 SAP AG. All rights reserved.

24
VISUALIZATION
INFORMATION ACCESS
INTEGRATION CENTER
UNIDIRECTIONAL CONNECTORS
METADATADISCOVERY
SEARCH & ENRICHMENT
BIDIRE...
What problems
does it solve?

© 2013 SAP AG. All rights reserved.

26
InfoFusion supports
EIM Solutions and Use
Cases that address

specific Information
Management problems.
© 2013 SAP AG. All...
Switch off non-strategic systems to eliminate
support and maintenance costs, manage the
lifecycle of content, reduce vendo...
Save on infrastructure, support, and
maintenance costs, while proving on-going,
secure access to content as it is wound
do...
Reduce costs and increase security and
compliance though archiving. Further risk and
cost reduction through defensible dis...
Extract value from aging
systems and improve enduser experience and
efficiency through unified
access to information
throu...
A Single Information Access Platform!
Reduced infrastructure, application overlap,
and indexes while increasing consistenc...
A Closer Look

© 2013 SAP AG. All rights reserved.

33
© 2013 SAP AG. All rights reserved.

34
© 2013 SAP AG. All rights reserved.

35
© 2013 SAP AG. All rights reserved.

36
What about SAP?

© 2013 SAP AG. All rights reserved.

37
EIM powered by HANA

Use HANA as platform technology
for next generation EIM applications
as inline with OpenText strategy...
Example of EIM powered by HANA
The Skill Profiler combines structure data from an SAP HCM system with
unstructured content...
Success Stories

© 2013 SAP AG. All rights reserved.

40
OpenText provides a complete
solution for litigation readiness and insourcing eDiscovery activities.

© 2013 SAP AG. All r...
Tennessee Valley Authority will migrate
more than 40 million documents to
OpenText ECM by 2015.

© 2013 SAP AG. All rights...
Enterprise Information Management

© 2013 SAP AG. All rights reserved.

Copyright © Open Text Corporation. All rights rese...
The Road Ahead:
Building Information-based strategies
Richard Verbeek
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SAP Big Data Forum 2013 D4 Richard Verbeek - Open Text

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SAP Big Data Forum 2013 D4 Richard Verbeek - Open Text

  1. 1. The Road Ahead: Building Information-based strategies Richard Verbeek
  2. 2. Big data? © 2013 SAP AG. All rights reserved. 2
  3. 3. The Rate of Change is Accelerating Today Information-based Strategies Cloud Mobile SAAS / Social Media 1 Year 2 Years Web 2.0 3 Years Enterprise Resource Planning 5 Years Internet / World-wide Web Client / Server Technologies Mainframe Computing 10 Years 15 Years 20 Years 40 Years © 2013 SAP AG. All rights reserved. 3
  4. 4. 4
  5. 5. The Deep Web The Public Web Only 4% of Web content (~8 billion pages) is available via search engines like Google 7.9 Zettabytes The Deep Web Approximately 96% of the digital universe is on Deep Web sites protected by passwords Source: The Deep Web: Semantic Search Takes Innovation to New Depths © 2013 SAP AG. All rights reserved. 5
  6. 6. Plucking the Diamond from the Rough   80% of data is unstructured Content doubling every 90 days  Mounting regulatory pressures  Business processes are broken  No single source of truth  © 2013 SAP AG. All rights reserved. Applications 6 6
  7. 7. © 2013 SAP AG. All rights reserved. Unstructured - EIM ERP – Structured It’s All Connected 7 7
  8. 8. Unstructured Information has its Challenges © 2013 SAP AG. All rights reserved. 8 8
  9. 9. Fragmentation: Data and Processes      No defined interfaces – Not integrated Processes cannot be automated Data is stranded, unleveraged, at rest Wasted License and PS euros Promotes tunnel vision © 2013 SAP AG. All rights reserved. 9 9
  10. 10. Complexity + Complacency = Calamity Volume Variety Velocity Volume Volume Volume  Avoid the digital landfill  Pick an information architecture  Focus on what advances your business © 2013 SAP AG. All rights reserved. 10 10
  11. 11. Security Out-Of-Business Breached Keys Identity Theft Control Risk Stolen Product Design Hacktivism Target NATO Out-Of-Business © 2013 SAP AG. All rights reserved. Addresses Leaked Hacked 11 11
  12. 12. Governance, Compliance and Risk Canadian Electronic Evidence Act SEC 17a-4 DoD HIPAA Basel II Capital Accord Electronic Ledger Storage Law 11 MEDIS-DC AIPA ISO/PRFTR15081 GDPdU & GoBS & DOMEA FDA 21 CFR Part 11 Sarbanes-Oxley Act NF Z 42-013 Federal Rules of Civil Procedure VERS Financial Services Authority MoReq 2010 © 2013 SAP AG. All rights reserved. BSI PD5000 12 12
  13. 13. Governance, Compliance and Risk Canadian Electronic Evidence Act DoD Commodity and Securities Exchanges [17 CFR] SEC 17a-4 Section 23.203 - Updated April 2, 2012 HIPAA " All records required to be kept by the Act and by Commission regulations shall be kept for a period of five years from the date the record was made... " ISO/PRFTR15081 FDA 21 CFR Part 11 ISO 30300:2011 Information and Documentation: Sarbanes-Oxley Act Management Systems for Records - Updated November 2011 Basel II Capital Accord Electronic Ledger Storage Law 11 MEDIS-DC Food and Drugs [21 CFR] Part 11, Section 11.10 - Updated April 1, 2012 "Persons who use closed systems to create, modify, maintain, or transmit electronic records AIPA shall employ procedures and controls designed to GDPdU ensure the authenticity, integrity, and, when & GoBS appropriate, the confidentiality of electronic & DOMEA records..." NF Z 42-013 Federal Rules of "Managing records using an MSS supports costCivil operational effectiveProcedureprocesses, such as ... information retrieval, information re-use, litigation and due diligence." MoReq 2010 © 2013 SAP AG. All rights reserved. VERS Financial Services Authority BSI PD5000 13 13
  14. 14. Information is Power Unstructured Enterprise Information Discover. Connect. Capture. Digitize. Control Content Extract Value Records Management Classification Metadata Security ERP, CRM SCM, PLM Email Other Repositories Provide Insight Share Social Search Intelligence Build Apps Cases Contracts Customers Invoicing Approvals Process & Data Orchestration Information Architecture © 2013 SAP AG. All rights reserved. 14 14
  15. 15. DISCOVER ANALYZE ACT ON Migrate content and switch off non-strategicand a from Unify Connect, extract metadata,extract value systems Rapidlyto afind, for unified index, delete content for Visualize, global, improved and enrich metadata, Index develop move, copy, governance ECM smarter information applications that normalize, identify patterns content and in faceted of content Information modular, standards-based platform unstructured and expose aging systems to reduce supportand respectand lifecycle search enterprise with a Governance the collaboration recognize and manage permissions Information Access Platform Enterprise Information
  16. 16. Why is it needed? © 2013 SAP AG. All rights reserved. 16
  17. 17. IT Reality Despite the buzz around “big data,” most organizations in our study were focused on the challenges of storing, protecting and accessing massive amounts of data, efforts for which IT is primarily responsible. Finding Value in the Information Explosion - June 19, 2012 MIT Sloan Management Review
  18. 18. IT must constantly balance supporting the business more effectively and reducing IT costs © 2013 SAP AG. All rights reserved. 18
  19. 19. © 2013 SAP AG. All rights reserved. Getting your applications fit for business http://www.cio.co.uk 19
  20. 20. IT Complexity Mergers & Acquisitions Departmental Solutions Cloud Solutions Information Silos © 2013 SAP AG. All rights reserved. 20
  21. 21. Spiraling Storage Costs © 2013 SAP AG. All rights reserved. 21
  22. 22. Legacy Systems © 2013 SAP AG. All rights reserved. 22
  23. 23. Un-integrated © 2013 SAP AG. All rights reserved. 23
  24. 24. What does it do? © 2013 SAP AG. All rights reserved. 24
  25. 25. VISUALIZATION INFORMATION ACCESS INTEGRATION CENTER UNIDIRECTIONAL CONNECTORS METADATADISCOVERY SEARCH & ENRICHMENT BIDIRECTIONAL CONNECTORS I N F O F U S I O N Embeddable UI concepts, patterns, information via OpenText Centralized user managementenable sentiment transformation and form Collects entities,components presentextraction, etc. from all information that is Wide range of connectors to and authentication in in various formats, cleanses migration of Extracts information from supported source systems the contextDirectory Services. Provides a unified, distributed index of all metadata and delivers high performance, Innovative read/write connectors that enable high-performancesecurity asynchronous bestnormalizes each through federated authorization respecting suited for them silos common Computes similarity to determine Permissioned accessuser, a into OpenText device etc.services. Rapidly to support content from facts and relationships.metadata Specifically optimized develop new and correlatescontentinto role, application,EIM. model. Supports Metadata mapping near real-time search. navigation and the ability to act on include Search, Navigation etc. permissions. Standard components content. applications against component APIs including and unification. scenarios. data integration classifications and provide recommendations. CMIS API and Search API . BPM ECM CEM I N F O R M AT I O N Information Exchange A C C E S S VISUALIZATION Discovery P L AT F O R M METADATA ENRICHMENT SEARCH & DISCOVERY INTEGRATION CENTER BIDIRECTIONAL CONNECTORS UNIDIRECTIONAL CONNECTORS I N F O R M AT I O N S I L O S OpenText Documentum © 2013 SAP AG. All rights reserved. FileNet SharePoint File Servers Legacy Systems eDOCS & other ECM Structured Content 25
  26. 26. What problems does it solve? © 2013 SAP AG. All rights reserved. 26
  27. 27. InfoFusion supports EIM Solutions and Use Cases that address specific Information Management problems. © 2013 SAP AG. All rights reserved. 27
  28. 28. Switch off non-strategic systems to eliminate support and maintenance costs, manage the lifecycle of content, reduce vendor footprint – and allow IT to be more agile and responsive. Content Migration: from one or many disparate repositories to OpenText ECM © 2013 SAP AG. All rights reserved. 28
  29. 29. Save on infrastructure, support, and maintenance costs, while proving on-going, secure access to content as it is wound down though defensible disposition. Legacy Decommissioning: Migrate, enrich, and archive ERP & CRM structured business data from any legacy system to OpenText ECM © 2013 SAP AG. All rights reserved. 29
  30. 30. Reduce costs and increase security and compliance though archiving. Further risk and cost reduction through defensible disposition combined with comprehensive search and litigation hold capabilities. Content Archiving: One-time or ongoing archive of unmanaged content to OpenText ECM © 2013 SAP AG. All rights reserved. 30
  31. 31. Extract value from aging systems and improve enduser experience and efficiency through unified access to information through intuitive applications that ensure that end users do not replace “Enterprise Applications” with consumer applications Content Aggregation and Integration: Unified access to content in critical content sources such as FileNet™, Documentum™, SharePoint™ © 2013 SAP AG. All rights reserved. 31
  32. 32. A Single Information Access Platform! Reduced infrastructure, application overlap, and indexes while increasing consistency in search, support, and infrastructure Rapid Development of EIA Applications: A robust set of APIs and a reusable widget library, plus a varied and growing list of connectors © 2013 SAP AG. All rights reserved. 32
  33. 33. A Closer Look © 2013 SAP AG. All rights reserved. 33
  34. 34. © 2013 SAP AG. All rights reserved. 34
  35. 35. © 2013 SAP AG. All rights reserved. 35
  36. 36. © 2013 SAP AG. All rights reserved. 36
  37. 37. What about SAP? © 2013 SAP AG. All rights reserved. 37
  38. 38. EIM powered by HANA Use HANA as platform technology for next generation EIM applications as inline with OpenText strategy Developed based on SAP HANA Extended Application Services (HANA XS) Deployed on HANA as platform Benefit: Customers adopting HANA can benefit from new EIM applications © 2013 SAP AG. All rights reserved. OpenText EIM Applications HANA Platform 38
  39. 39. Example of EIM powered by HANA The Skill Profiler combines structure data from an SAP HCM system with unstructured content from document types likes CV’s, training certificates and winning the deal stories to find a candidate with specific skills. Mark elements in the navigation widget to restrict results Move mouse over filter criteria's and see the real-time update of the result list © 2013 SAP AG. All rights reserved. 39 Slide
  40. 40. Success Stories © 2013 SAP AG. All rights reserved. 40
  41. 41. OpenText provides a complete solution for litigation readiness and insourcing eDiscovery activities. © 2013 SAP AG. All rights reserved. 41
  42. 42. Tennessee Valley Authority will migrate more than 40 million documents to OpenText ECM by 2015. © 2013 SAP AG. All rights reserved. 42
  43. 43. Enterprise Information Management © 2013 SAP AG. All rights reserved. Copyright © Open Text Corporation. All rights reserved. 44
  44. 44. The Road Ahead: Building Information-based strategies Richard Verbeek

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