ALM strategy and Portfolio
 

ALM strategy and Portfolio

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SAP ALM forum

SAP ALM forum
24 may 2012, 's-Hertogenbosch

Keynote

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Stephen Spears, SAP's Global Vice President and General Manager of Field Services Software

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ALM strategy and Portfolio ALM strategy and Portfolio Presentation Transcript

  • Adaptation of a StandardSAP Application Lifecycle Management ForumMay 2012
  • THE NEW NORM!The Global Economy = Forcing Customers To Think Differently S ON CES IVATI SUC MOT WTH ER EE GRO TOM LOY CUS EMP Heightened Risk &Sluggish Growth! Uncertainty! Value Driven•  The US Shift in Economic Consumers •  IMF – ‘debt burden Capitalism government is Power to Emerging of developed Revisited currently borrowing •  Consumers in nations in 2011 is Markets! the highest since at roughly $47,000 advanced •  Sweeping per second, which economies can no World War II‘ •  By 2015, the BRIC changes = will push its debt to longer rely on (Brazil, Russia, •  Events such as the rethink their over 100% of GDP credit to fund their by 2015. India and China) political , natural approach to spending, and are economies’ share likely to be hit by disasters and business.•  Governments in of global GDP will higher taxes. commodity Greece and Ireland be 17%, nearly fluctuations due to •  Net Result = threaten the double what it was •  Lower- and middle- greater demand shifting their biggest sovereign in 2000 income among emerging strategies, debt default since households markets all serve to business the 1930s—which •  China will surpass everywhere are encourage priorities and could even the US to become being squeezed by increased risk the world’s biggest aversion, even their undermine the increasing prices economy by 2018 particularly in primary markets European for food, gasoline Monetary Union.©  2011 SAP AG. All rights reserved. advanced to ensure long- 2 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, other but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non- and including infringement essentials. economies term growth
  • CHANGE IS DISRUPTIVEAdaptation is critical! Icelandic Volcano, Credit Crises, Economies Collapse.. 2nd Recession Oil $50, Global Warming, Hong Kong and China, Oil $147, Lehman Brothers e-Commerce, The Euro, collapse Computer Viruses, Dot Com Bust, Enron, BRIC Big Data Chernobyl, Black Cloud Monday, Berlin Wall, Mobility Decentralization, BPR Kindle, iPad Deregulation, Japanese management techniques, Privatization, Ozone hole iPhone, Android SAP R/3 Virtualization iMac, BlackBerry SAP R/2 GSM, SMS Commercial Internet, Web, 3-Tier Client/Server NMT, Windows 1980 1990 2000 2010 2012+ Timeline of Major Business Events and Innovations This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is ©  2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non- 3 infringement
  • SAP PRODUCT STRATEGY INSTANT VALUE FOR PEOPLE EVERYWHERE ORCHESTRATION ON DEVICE ON DEMAND ON PREMISE TECHNOLOGY This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is©  2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non- 4 infringement
  • ALM OverviewIntroduction to ALMOverview of Processes
  • SAP’s Commitment to Measurable Support KPIsALM as an Important Value EnablerBusiness Continuity Business Process Improvement   Increase number of days without an outage   Number of emergency changes   Reduce mean time to resolve   Impact of change   Reduce overall incidents   Number of failed changesProtection of Investment and Reduced Total Cost of OperationsAccelerated Innovation   CPU utilization and “overall power   On current technology stack growth rate”   Number of redundant custom   Storage utilization and growth rate code/objects; functionality available   Run and maintain work required for on newer releases deploying support packages and enhancement packages “SAP’s goal to provide a rating of application support via key performance indicators is innovative and challenging. The extensive benchmarking phase and mapping of key performance indicators to business value will allow customers to fully understand the benefits of a comprehensive support program.” Peter Wesche, research director, Gartner This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is©  2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non- 6 infringement
  • Application Lifecycle ManagementAn Approach in Six Phases of ITIL Application Management  Upgrade Managementsupport for release   Comprehensive project  Solutiondocumentation of processes,   Central Documentation transitions system landscape, custom code, partner applications, and more  Landscape Transformation IT-driven   Management of business- and  Solution Implementation business changes in SAP solution landscapes   Discover and realize enhanced functionality   Avoid disruption of business  Maintenance of corrective software   Management Management packages, reduction of waste in custom code  Template Management across   Standardize configuration multiple projects Business Process Operations   Help ensure business continuity  Test Management   Provide business KPIs   Change impact analysis   Business process benchmarking   Complete test management  Technical Operations   Change Control Management   Integrated quality management   Central monitoring and alerting infrastructure  Application Incident Management   Integrated service desk   Synchronized transports of various   Unique end-user experience components   Involvement of partners in problem resolution monitoring   Controlled and documented adjustment of   Root-cause analysis for complex landscapes with   Central administration tools business processes incl. approval process diverse technology stacks This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is ©  2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non- 7 infringement
  • Move from point solutions to integrated ITIL based ALM Point Solutions Integrated, ITIL-oriented ALM Optimize Plan Require- ments Operate Optimize Design Design Enhanced Require- ALM Build & ments Build & Test Operate Test Deploy Deploy Run Build   Requires manual integration and/or   IT Process continuity and consistency customer integration between each phase (e.g. change management)   Disparate and not consistent information for the entire life-cycle   Improved visibility and transparency   Hinders collaboration between phases and   Better collaboration between distributed IT between business and IT (Dev./Ops.), business, and partner teams   Process gaps and disruptions   Leverages ITIL best practices This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is ©  2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non- 8 infringement
  • Enhanced Application Lifecycle Management SAP Solution Manager and ALM Software = Best in class ALM platform Solution Documentation Solution ImplementationUpgrade Management •  SAP enterprise modeling applications by Software AGLandscape Transformation •  SAP Application Visualization by iRise •  SAP Landscape Transformation •  SAP Central Process Scheduling by RedwoodMaintenance Management Template ManagementBusiness Process Operations SAP Solution •  SAP Central Process Scheduling by Manager and Redwood Test Management ALM Software •  SAP Process Performance Management by •  SAP Quality Center by HP Software AG •  SAP LoadRunner by HP Deploy •  SAP Test Data Migration Server (TDMS)Technical Operations •  SAP Test Acceleration and Optimization•  SAP Extended Diagnostics by CA Wily (TAO)•  SAP Central Process Scheduling by Redwood•  SAP Document Access by Open Text •  SAP Archiving by Open Text Application Incident Management •  SAP IT Service Management (ITSM) Change Control Management •  SAP Portfolio and Project Management This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is ©  2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non- 9 infringement
  • HANA and Mobility -Highlights
  • Which HANA pain points are addressed by ALMsolutions?Pains Solutions from ALM Difficult to define apps to maximize business / SAP Application Visualization by iRise customer value •  Business and customers directly involved in designing BW/CRM enabled HANA apps from beginning reducing risk and costs Manual and inefficient SAP Central Process Scheduling by Redwood processes still constrain the •  App dev hours reduced from 270hrs to 170hrs performance of HANA •  Automate manual steps in processes providing data to HANA enabled applications •  Accelerated dev times; rapid adoption of new mobile apps saved •  $34M SAP Quality Center by HP Orchestrate processes from complex landscape that feeds HANA analytics ensuring valid information is available ASAP •  Run full regression test to validate data retrieved for HANA Enormous risk porting apps •  Reduce BP execution times by up to 60% to HANA – data issues, •  Manual and automated LoadRunner by weeks of dev cycles – SAP testing saves days to HP functionality gaps, etc. innovation velocity allows more apps to migrate to HANA sooner •  Validate expected user load and volume load will not bring system •  Track and control every aspect of quality management as well as down linking SAP Extended Diagnostics by CA Wily Data volume and high number of users cause defects to functional and performance issues •  Eliminate most causes of HANA appliance failure and massive unexpected outages costing •  24X7 monitoring of critical real time HANA systems and any other rework costs millions app in landscape •  Repeat tests to ensure success Real time complex systems •  Mean time to resolution reduced from 2 weeks to 4 days are difficult to monitor and •  Proactively tune applications feeding HANA data and accessing may go down without warning HANA to increase performance before outages This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is©  2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non- 11 infringement
  • Which Mobility pain points are addressed by ALMsolutions?Pains Solutions from ALM Rapid change, very precise user requirements, intuitive SAP Application Visualization by iRise apps hard for IT to build •  Rapid change enabled – go from concept to demo in hours – Innovation Velocity Process Scheduling by Redwood SAP Central Inaccurate critical data (e.g. inventories, etc.) •  •  Reduce information is40% Current dev times by processed automatically and pushed to mobile unavailable due to slow •  devices and systems that support the mobile landscape 90 day app definition project completed in 2 days manual processes SAP Quality Center by HP •  Orchestrate data staging processes so that report data is ready in •  Innovation velocity – Reduce deployment time by 30% using real time Mobile app agility very automated and managed manual testing difficult to keep up with; •  Trigger expense SAP LoadRunner by HP from mobile workflows and inventory updates long dev cycles reduce TCI •  QC ecosystem allows automated tests to be run on device or via an devices •  Ensure mobile SLAs will be met emulator Mobile load and user •  •  Mobile SAP Extended assessing affectsdays Reduce hardware costs by Diagnostics bymobile user and data test cycle reduced from 3 weeks to 2 of CA Wily peak on system counts vary unpredictably •  24X7 monitoring of Netweaver Gateway, SUP and other critical and are difficult to manage •  Tests can be duplicated exactly to show how much progress was backend systems needed by mobile apps made by any proposed fix to system •  Know within minutes when mobile users are nearing SLAs to avoid Mobile landscape violating agreements and business users’ expectations complexity makes rapid triage and resolution hard •  Reduce diagnosis time from 2 weeks to 3 days This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is©  2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non- 12 infringement
  • © 2011 SAP AG. All rights reserved.No part of this publication may be reproduced or transmitted in any form or for any SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP BusinessObjectspurpose without the express permission of SAP AG. The information contained Explorer, StreamWork, and other SAP products and services mentioned herein asherein may be changed without prior notice. well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and other countries.Some software products marketed by SAP AG and its distributors containproprietary software components of other software vendors. Business Objects and the Business Objects logo, BusinessObjects, Crystal Reports, Crystal Decisions, Web Intelligence, Xcelsius, and other BusinessMicrosoft, Windows, Excel, Outlook, and PowerPoint are registered trademarks of Objects products and services mentioned herein as well as their respective logosMicrosoft Corporation. are trademarks or registered trademarks of Business Objects Software Ltd.IBM, DB2, DB2 Universal Database, System i, System i5, System p, System p5, Business Objects is anSystem x, System z, System z10, System z9, z10, z9, iSeries, pSeries, xSeries, SAP company.zSeries, eServer, z/VM, z/OS, i5/OS, S/390, OS/390, OS/400, AS/400, S/390Parallel Enterprise Server, PowerVM, Power Architecture, POWER6+, POWER6, Sybase and Adaptive Server, iAnywhere, Sybase 365, SQL Anywhere, and otherPOWER5+, POWER5, POWER, OpenPower, PowerPC, BatchPipes, Sybase products and services mentioned herein as well as their respective logosBladeCenter, System Storage, GPFS, HACMP, RETAIN, DB2 Connect, RACF, are trademarks or registered trademarks of Sybase, Inc. Sybase is an SAPRedbooks, OS/2, Parallel Sysplex, MVS/ESA, AIX, Intelligent Miner, WebSphere, company.Netfinity, Tivoli and Informix are trademarks or registered trademarks of IBM All other product and service names mentioned are the trademarks of theirCorporation. respective companies. Data contained in this document serves informationalLinux is the registered trademark of Linus Torvalds in the U.S. and other countries. purposes only. National product specifications may vary.Adobe, the Adobe logo, Acrobat, PostScript, and Reader are either trademarks or The information in this document is proprietary to SAP. No part of this documentregistered trademarks of Adobe Systems Incorporated in the United States and/or may be reproduced, copied, or transmitted in any form or for any purpose withoutother countries. the express prior written permission of SAP AG.Oracle and Java are registered trademarks of Oracle and/or its affiliates.UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group.Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, andMultiWin are trademarks or registered trademarks of Citrix Systems, Inc.HTML, XML, XHTML and W3C are trademarks or registered trademarks of W3C®,World Wide Web Consortium, Massachusetts Institute of Technology. This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is ©  2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non- 13 infringement