Innovating For The Finance Function Of The Future:  Finance Shared Services 2.0
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Innovating For The Finance Function Of The Future: Finance Shared Services 2.0

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Finance Shared Services 2.0Transforming Shared Services with SAP Shared Service Framework ...

Finance Shared Services 2.0Transforming Shared Services with SAP Shared Service Framework

Ralph Schoepfer, Senior Director EMEA CoE Finance

Innovating for the Finance Function of the Future

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    Innovating For The Finance Function Of The Future:  Finance Shared Services 2.0 Innovating For The Finance Function Of The Future: Finance Shared Services 2.0 Presentation Transcript

    • Finance Shared Services 2.0Transforming Shared Services with SAP Shared Service FrameworkRalph Schoepfer, Senior Director EMEA CoE FinanceSAP World Tour 2011, Twickenham / United Kingdom, May 18, 2011 Confidential
    • What’s are the Key Focus Areas the CFO has in Mind in2011? Shared Services! Source: Deloitte CFO Survey 2010© 2011 SAP AG. All rights reserved. Confidential 2
    • 7 End-to-End Processes powered by SAP to achieveFinancial Excellence Manage Finance Shared Financial Services Performance Accounting and Financial Close ReceivablesManage ManagementEnterpriseRisk andCompliance Treasury and Financial Invoice Risk Management to Pay© 2011 SAP AG. All rights reserved. Confidential 3
    • Which aspects do C-Level Executives expect to beimproved by Shared Services Concepts? Improve Enable Flexibility for cost-income regulatory growth and ratio compliance acquisitionsCEO/CFO/COO Shared Services Value Drivers  Functional  On-shore  Geographical  Near-shore  Organizational  Off-shore Scope Enable Improveglobal simplifi- Labor Mix Depth of customer integration cation satisfaction Processes and IT  Make (shared,  Harmonization non-shared)  Standardization  Buy (Business  Automation Process Outsourcing)  Self-services© 2011 SAP AG. All rights reserved. Confidential 4
    • Shared Services Action Areas to reach the full Benefit Organization People Operating Model Inquiries 100% Employee Interaction Center  Change Management Orders 50% Service Delivery Model Phone 35% 10% 5%  Communication Employee Portal E-mail SSC organizational Fax Self Services Generalist 1st Level Specialist 2nd Level Expert 3rd Level  Knowledge creation and transfer Core ERP structure Adobe Inter- active Forms e.g. FI-AR, HCM  Business Simulation und Training Mail Location Scanning Knowledge Database Digital Correspondence Personnel File Tool  Roles and Skill profiles Service Level  Personnel adjustment Agreements ? Governance model Legal form Processes IT Cost Baseline  IT Architecture, Process scope and interfaces IT application landscape Harmonization and standardization  Employee/Accounting Interaction Center Process documentation  Scanning, Workflow Process targets and parameter  Knowledge base Pricing  Self-Services Benchmarks  Automation  SAP CoE © 2011 SAP AG. All rights reserved. Confidential 5
    • Best Practices in Shared Service Delivery3 Pillars to determine the Service Center InfrastructureShared Services Center Flow of Work into the Use of Maximum Maximum Best Applications to Automation use of Practice enhance SSC Of Core Self Service Interaction Centerand Communication Operations Processes Applications Case Management Generalists Pillar I - Automation Pillar II – Effective Communication and Efficient Service Delivery Pillar III – Tools For Analytics, Reporting and Governance © 2011 SAP AG. All rights reserved. Confidential 6
    • Delivery Platform – Process AutomationFull Integration Frontend – Backend Interaction Center Backend Systems Access to data from backend systems to solve service requests Mrs. Whang Please release internal order 400397 Events within backend processes trigger service requests© 2011 SAP AG. All rights reserved. Confidential 7
    • Delivery Platform – Process AutomationEnd-to-End Solutions ► E-Invoicing© 2011 SAP AG. All rights reserved. Confidential 8
    • Delivery Platform – Self ServicesAddressing the Comfort Zone Portal Extend the process to Phone casual users Kiosk Voice recognition Enable self-services on kiosk systems Duet and Alloy Mobile Access to SAP software Platform and applications through Microsoft Office / for mobile field enablement IBM Lotus Notes SAP Interactive Widgets Forms software by Available Adobe© 2011 SAP AG. All rights reserved. Confidential 9
    • Delivery Platform – CommunicationConsistent Working Environment© 2011 SAP AG. All rights reserved. Confidential 10
    • Delivery Platform – Governance CockpitFSSC Dashboard @ SAP (SSC in API)© 2011 SAP AG. All rights reserved. Confidential 11
    • SAP Shared Service FrameworkDelivery Platform© 2011 SAP AG. All rights reserved. Confidential 12
    • Shared Services based on SAPBenchmark Data show impressive Cost Savings© 2011 SAP AG. All rights reserved. Confidential 13
    • Shared Services based on SAPFootprint across the different IndustriesBanking Public Sector Utilities Oil & Gas Manufacturing Telecom Pharma Prof. Services High-Tech Aerospace Postal Services© 2011 SAP AG. All rights reserved. Confidential 14
    • Finance Shared Services 2.0Questions & Answers© 2011 SAP AG. All rights reserved. Confidential 15
    • Business Suite Finance SolutionsEMEA Contact Person If you have any additional questions later on, please do not hesitate to contact me directly. Im looking forward to hearing from you. Ralph Schöpfer Senior Director Business Development EMEA CoE Finance Business Analytics & Technology SAP Deutschland AG & Co. KG Hasso-Plattner-Ring 7 69190 Walldorf T +49 6227 7 47429 F +49 6227 7 832677 M +49 160 3603531 E ralph.schoepfer@sap.com Thank you for your Attention© 2011 SAP AG. All rights reserved. Confidential 16