Delivering Real-Time Business Value
for Professional Services
SAP Business Suite Powered by SAP HANA
July 2013 Public
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 2Public
To grow profitably, professional services firms mu...
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 3Public
Innovate and
optimize solutions
tailored for your
...
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 4Public
SAP Business Suite powered by SAP HANA
The next-ge...
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 5Public
Industry value map for professional services
SAP s...
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 6Public
Industry value map for professional services
Real-...
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 7Public
Today
KPI improvements are high-level estimates an...
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 8Public
Today
KPI improvements are high-level estimates an...
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 9Public
Today
KPI improvements are high-level estimates an...
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 10Public
Today
KPI improvements are high-level estimates a...
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 11Public
Today
KPI improvements are high-level estimates a...
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 12Public
Today
KPI improvements are high-level estimates a...
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 13Public
Today
KPI improvements are high-level estimates a...
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 14Public
Today
KPI improvements are high-level estimates a...
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 15Public
Next step
Business scenario recommendation and va...
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 16Public
Customer case
U.S. professional
services firm
• S...
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
Thank you
Contact Information:
Jonathan Rhodes
Solution Ma...
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
Appendix
with detailed customer cases
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 19Public
SAP HANA Use Cases
Feasibility
BusinessvalueLower...
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 20Public
Feasibility
BusinessvalueLowHigh
Low High
Custome...
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 21Public
Customer case: European IT service provider/
prof...
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 22Public
Note: Use cases in the global use case repository...
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 23Public
Note: Use cases in the global use case repository...
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 24Public
Customer case: IT service provider in APJ/
profes...
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 25Public
Note: Use cases in the global use case repository...
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 26Public
Note: Use cases in the global use case repository...
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 27Public
Customer case: service provider in APJ/
professio...
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 28Public
Note: Use cases in the global use case repository...
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 29Public
Note: Use cases in the global use case repository...
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Delivering Real-Time Business Value for Professional Services

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This deck is a SoH Executive positioning document in 3 parts for Professional Services

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Delivering Real-Time Business Value for Professional Services

  1. 1. Delivering Real-Time Business Value for Professional Services SAP Business Suite Powered by SAP HANA July 2013 Public
  2. 2. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 2Public To grow profitably, professional services firms must align every aspect of their operations to deliver consistent quality and high-value services to their clients  Increase client satisfaction and retention  Have the right people on the right projects at the right time  Deliver quality services globally with a repeatable process The real-time opportunity
  3. 3. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 3Public Innovate and optimize solutions tailored for your customers  Instant analysis of customer behavior and market trends  Tailored solutions for customers based on real-time detailed data  Complete customer insight in real time Deliver efficient and profitable projects and services  Early insight into deviations and risks, enabling timely corrective measures and improved resource productivity  Real-time analysis and simulation functionalities for headcount, organizational management, and time management Market differentiation through superior customer service  Real-time monitoring of service operations, service levels, and field resource utilization  Better customer service with faster routing of high- volume inbound communications to the best resource Deliver exceptional client value profitably Align business operations with customer needs
  4. 4. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 4Public SAP Business Suite powered by SAP HANA The next-generation business platform Real-time business In-memory Business transactions Digital connections Collaborative business CloudSocial Big DataMobile One platform bringing it all together Advanced analytics
  5. 5. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 5Public Industry value map for professional services SAP solutions that deliver client value and grow revenue Talent Supply Chain Talent Management Core Human Resources and Payroll Workforce Planning and Analytics Business Development and Sales Segmentation and Campaign Management Client and Opportunity Management Bid and Proposal Management Project-Based and Managed Services Delivery Engagement Management (Time and Expense, Controlling, and Billing) Project Management Resource Management Contract Management (Time and Expense, Controlling, and Services Centric Billing) Finance Financial Performance Management Accounting and Financial Close Treasury and Financial Risk Management Travel Management Enterprise Risk and Compliance Management Procurement Supplier Discovery and Lifecycle Management Strategic Sourcing and Contracting Procurement and Order Collaboration Collaborative Invoice to Pay IT Management Application Lifecycle Management IT Infrastructure Management IT Portfolio and Project Management IT Service Management IT Strategy and Governance Contact Center Customer Service and Support Management Technology Solutions Analytics Consumer ExperienceData Management Enterprise Mobility SAP HANA Platform Application Develop- ment and Integration
  6. 6. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 6Public Industry value map for professional services Real-time value for key end-to-end processes Talent Supply Chain Talent Management Core Human Resources and Payroll Workforce Planning and Analytics Business Development and Sales Segmentation and Campaign Management Client and Opportunity Management Bid and Proposal Management Project-Based and Managed Services Delivery Engagement Management (Time and Expense, Controlling, and Billing) Project Management Resource Management Contract Management (Time and Expense, Controlling, and Services Centric Billing) Finance Financial Performance Management Accounting and Financial Close Treasury and Financial Risk Management Travel Management Enterprise Risk and Compliance Management Procurement Supplier Discovery and Lifecycle Management Strategic Sourcing and Contracting Procurement and Order Collaboration Collaborative Invoice to Pay IT Management Application Lifecycle Management IT Infrastructure Management IT Portfolio and Project Management IT Service Management IT Strategy and Governance Contact Center Customer Service and Support Management Technology Solutions Analytics Consumer ExperienceData Management Enterprise Mobility SAP HANA Platform Application Develop- ment and Integration Highest real-time business value for professional services 5 3 4 1 2 6
  7. 7. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 7Public Today KPI improvements are high-level estimates and will have to be validated for each customer situation. Engagement management (1/2) Business value for portfolio and project management  Time consuming analysis and progress monitoring of projects  Poor resource productivity and project profitability  Impossible to monitor all aspects of a project due to high volume of data and detached analytics  Project progress monitoring is not sufficient or holistic enough to support decision processes  Deviations in costs, time, resources, or quality are detected too late in the process  Decisions to mitigate risks and opportunity costs are taken too late  Improved run time of aggregated project monitoring reports  New project line item reporting delivering faster insights  Real-time access to large volumes of data  On-the-fly analysis, calculation, and decision making  Early insight into deviations and risks, enabling timely corrective measures Increase user productivity and end-to-end process efficiency by 10% Improve Reduce transparency of project-related resources by 20% project failure With SAP Business Suite on SAP HANA
  8. 8. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 8Public Today KPI improvements are high-level estimates and will have to be validated for each customer situation. Engagement management (2/2) Business value for time and attendance management With SAP Business Suite on SAP HANA  Responses to ad hoc inquiries from management about trends of high- volume payroll information causes significant costs to HR IT.  Business users have a very limited ability to analyze payroll results.  Addressing employee inquiries about payroll is time-consuming and expensive, and HR is under pressure to increase the quality of service provided to employees and to lower the costs of providing those services.  Free HR IT resources focus on the execution of organizational strategic tasks  Leverage thresholds as a steering mechanism to optimize business performance  Simplify payroll data analysis with optimized representation of data  Slash time needed to access and analyze critical payroll information with SAP HANA-based high-speed read access  Increase employee productivity and satisfaction with faster response times to employees Increase productivity of users responsible for time management by 5% Improve Reduce employee satisfaction overall costs of time processing
  9. 9. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 9Public Today KPI improvements are high-level estimates and will have to be validated for each customer situation. Financial performance management (1/2) Business value for financial and managerial reporting  A lot of data; decision-relevant information not readily available  Data analysis not supported or automated  Long-running batch jobs/reports  Time-intensive data analysis  Large number of time-consuming, and non-value-added processes required to access and provide accurate, up-to-date information  Real-time availability of key operational and financial reports  Increased end-user satisfaction (accurate, detailed, visualized, timely, and actionable information)  Acceleration of key critical-path processes and reports  Instant response time on most data analysis queries  Elimination of workarounds and data latencies  End user data analysis through self- service means Improve service level performance Reduce Minimize month-end closing time by 50% operating costs With SAP Business Suite on SAP HANA
  10. 10. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 10Public Today KPI improvements are high-level estimates and will have to be validated for each customer situation. Financial performance management (2/2) Business value for planning, budgeting, and forecasting With SAP Business Suite on SAP HANA  Planning performance limited to OLAP, staged cubes for transactional and master data  Data load performance is driven by the amount of data extracted from SAP Business Suite  Reporting, loading, and retraction performance limits planning iterations  Drilldown within OLAP cube, and drill-through to SAP Business Suite and OLTP data within standard times  Seamless replication of master and transactional data from SAP Business Suite  Availability of more granular data to support planning  Big Data challenge is negated, and allows for faster extract and DSO activation times  Iterative planning and real-time simulation are supported through improved performance  Improved performance for drilldown (expand) and consolidation (collapse)  Fast drill-through and live view of transactional data in SAP Business Suite Improve service-level performance Reduce Minimize cycle times and manual effort operating costs
  11. 11. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 11Public Today KPI improvements are high-level estimates and will have to be validated for each customer situation. Contact center Business value for contact management with interaction center With SAP Business Suite on SAP HANA  To successfully resolve customer issues, companies need to be able to quickly locate the right experts or resources within the organization, whether those experts work inside the contact center or elsewhere  Managers and supervisors lack actionable reporting and visibility into the workload of their teams.  The high volume of customer records and interactions results in increased search times and greater difficulty locating specific customer records. Decrease average handling time by 4% Improve Reduce service-level agreement compliance service cost  With the new SAP HANA-based agent inbox, users can more easily search for relevant experts – whether in their own team or elsewhere in the organization – in order to dispatch/ escalate issues to the most suitable employee roles.  A new interactive work distribution dashboard provides supervisors with actionable insights into the workload of their teams and employees.  Searches in the interaction center are significantly faster, including account searches, interaction history, and the customer fact sheet.
  12. 12. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 12Public Today KPI improvements are high-level estimates and will have to be validated for each customer situation. Client and opportunity management Business value for sales  Difficult to identify profitable customers within the customer pool  Inability to identify gaps in sales pipeline, leading to missed targets  Difficult to extract actionable information from the enterprise-wide customer data to maximize the chance of a sale  Minimal insight into buying preferences of customers in social data context  Easy identification of profitable customers with account intelligence analytics  Faster transaction search capabilities  Complete transparency into sales pipeline based on real-time information with unlimited drill-down capabilities  Real-time analysis of Big Data to better understand buying patterns  Real-time access and assembly of all data including social/sales data Increase profitability by 0.5% Increase Improve In-pipeline target achievement offer win rate by 10% With SAP Business Suite on SAP HANA
  13. 13. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 13Public Today KPI improvements are high-level estimates and will have to be validated for each customer situation. Workforce planning and analytics Business value for HR transactional analytics * Visualizations will be delivered as part of HR renewal. With SAP Business Suite on SAP HANA  Translation of organizational strategy into HR metrics requires significant effort or special expertise  Decisions are often based on hunches  Difficult to zero-in on underlying transactions from high-level key performance indicators  Time consuming data loads in traditional reporting tools  Integrated and personalized cockpits that provide insight into metrics that matter most*  Leverage thresholds as a steering mechanism to optimize business performance*  Powerful predefined workforce and time management-related KPIs for managers with the ability to navigate into details  Embedded analytics inside business transactions  Prebuilt virtual data models for real-time transactional analytics  Simplified architecture Increase revenue per employee by 5% Optimize Reduce your business with reliable real-time HR data time and costs of operational reporting by 20%
  14. 14. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 14Public Today KPI improvements are high-level estimates and will have to be validated for each customer situation. Accounting and financial close Business value for entity close Reduce time to close the entities’ books by 50% Enhance cost of finance compliance and accuracy With SAP Business Suite on SAP HANA  Long-running processes  Time-intensive reconciliations  Limited time for analysis  Inefficiencies as a result of manual processes and low automation  Lack of financial excellence resulting in higher cost of equity at the capital markets  Difficulties in supporting parallel financial reporting standards on a global basis and in simulation of scenarios  More time for analysis, less overtime, and earlier publishing of financial results through faster period-end processes and better reconciliations  Increased efficiency through smarter reconciliations and reporting, reducing operating costs and improving stakeholder satisfaction  Real-time analytics down to the lowest level of detail – delivering quality at source, transparency, and process efficiencies Reduce
  15. 15. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 15Public Next step Business scenario recommendation and value discovery workshop  SAP offers a proven methodology and approach to discover the customer-specific business improvement areas and quantify value potential.  We suggest such a workshop with your line-of-business and IT experts.  As starting point, we recommend a performance and usage analysis of your current software system.
  16. 16. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 16Public Customer case U.S. professional services firm • SAP HANA applications and SAP Business Suite on SAP HANA • Automated reporting • Engagement profitability optimization • Customer intelligence • Spend analysis • Audit automation • Forensic accounting Annual benefit $13M-$26M
  17. 17. © 2013 SAP AG or an SAP affiliate company. All rights reserved. Thank you Contact Information: Jonathan Rhodes Solution Manager IBU Professional Services Jonathan.Rhodes@sap.com
  18. 18. © 2013 SAP AG or an SAP affiliate company. All rights reserved. Appendix with detailed customer cases
  19. 19. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 19Public SAP HANA Use Cases Feasibility BusinessvalueLowerHigher Low High ERP operational reporting Real-time engagement reporting Engagement profitability ($1.3M-$2.6M) Customer segmentation ($0.7M-$1.4M) Customer intelligence ($0.8M-$1.2M) Cash and liquidity management Financial reporting Workforce and talent analytics Spend analysis ($2.5M-$5.0M) Expense analysis Partner contribution analysis ($3.6M-$7.2M)Client audit automation ($2.5M-$5.1M) Forensic accounting ($1.5M-$3.1M) Customer case: U.S. professional services Summary validated scenarios SAP Business Suite on SAP HANA SAP HANA applications SAP HANA Platform Legend
  20. 20. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 20Public Feasibility BusinessvalueLowHigh Low High Customer case: U.S. professional services Summary validated scenarios Engagement profitability ($1.3M-$2.6M) Customer segmentation ($0.7M-$1.4M) Customer intelligence ($0.8M-$1.2M) Spend analysis ($2.5M-$5.0M) Partner contribution analysis ($3.6M-$7.2M)Client audit automation ($2.5M-$5.1M) Forensic accounting ($1.5M-$3.1M) SAP Business Suite on SAP HANA SAP HANA applications SAP HANA Platform Legend 1 Revenue/ margin enhancement Partner contribution: Increased transparency drives profit Engagement profitability: Analysis of the drivers of profitability across the firm as a means to improve its operating profit margin Customer intelligence/segmentation: Improved cross-sell and up-sell opportunities, and improved overall sales pipeline and opportunity management 2 Cost reduction Spend analysis: Improved active spend management and prevention of unapproved spend Elimination of data marts and ETL processes: FTE reduction 3 New client services Client audit automation/ forensic accounting: Additional revenue from new service lines Other functions – To be discussed in future discovery workshops Annual revenue: US$11.3 billion SAP HANA use cases mapped to industry value map end-to-end solutions
  21. 21. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 21Public Customer case: European IT service provider/ professional services Summary validated scenarios Feasibility BusinessvalueLowHigh Low High Improve cash flow by reducing DSO (0.21% of revenue) Accelerated project margin analysis (0.15% of revenue) SAP Business Suite on SAP HANA SAP HANA applications SAP HANA platform SAP HANA platform: customer-specific SAP HANA products: SAP NetWeaver BW on SAP HANA, high-performance applications (HPAs), apps powered by SAP HANA SAP Business Suite on SAP HANA Scenario (business value) Phase ‒ deployment road map 1 Short term Accelerated project margin analysis: Identify deviations from targets and areas to increase the operating margin Improve cash flow by reducing DSO: Leverage accelerated and real-time analysis on DSO and cash flows 2 Medium term 3 In evaluation Other functions – To be discussed in future discovery workshops Legend SAP HANA use cases mapped to industry value map end-to-end solutions
  22. 22. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 22Public Note: Use cases in the global use case repository are captured directly from customers and internal SAP innovation sessions and may not be completely validated. Innovation scope SAP HANA products (HPAs, apps) E2E solution Professional services - engagement management (time and expense, controlling and billing) Value potential 4 Feasibility 4 European IT service provider – accelerated project margin analysis Professional services Business context and goals This firm has a lower margin than its competitors. The group has the objective to improve its operating margin rate to around 7.5 % of revenue compared to 6.6 % in 2012. To meet that challenges it launched two strategic initiatives: (1) Improve operational efficiency and reduce costs to achieve better margin; (2) Improve offering portfolio and get larger deals. Business challenges This service provider is using its business intelligence tool based on SAP NetWeaver BW to analyze project margin and faces the following issues: (1) Lengthy reports, especially for consolidated views (up to 20 minutes wait time); (2) Slow drill-downs, especially for profitability reporting, which is critical; (3) Users in need of more flexibility and agility for report creation; (4) System slowdowns for countries in different time zones than Europe when the BI software is updated; (5) High IT effort to optimize and fine- tune performance (for example, create other reports). Process innovations Real time and accelerated reporting especially for critical reports :  Profitability analysis, finance (closing, payroll)  Resource management (plan vs. actual utilization, consultant availability)  System integration monthly review  Mobile BI for management: enable analysis and decision making anytime, anywhere Contribution of SAP HANA Value drivers/KPIs  Acceleration of reports  Ability to drill down to find causes  Near real-time analysis to improve decision making  Create an IT scalable platform  Operating margin Low High 1 5 Low High 1 5
  23. 23. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 23Public Note: Use cases in the global use case repository are captured directly from customers and internal SAP innovation sessions and may not be completely validated. Innovation scope SAP HANA products (HPAs, apps) E2E solution Professional services - treasury and financial risk management Value potential 5 Feasibility 5 Low High 1 5 Low High 1 5 Business context and goals This firm has a lower margin than its competitors. The group has the objective to improve its operating margin rate to around 7.5 % of revenue compared to 6.6% in 2012. To meet that challenge it launched two strategic initiatives: (1) Improve operational efficiency and reduce costs to achieve better margin. (2) Improve offering portfolio and get larger deals Business challenges It is using its business intelligence tool based on SAP NetWeaver BW to analyze project margin and is facing the following issues :  Lengthy reports especially for consolidated views (up to 20 minutes wait time)  Slow drill-downs, especially for profitability reporting ,which is critical  Users in need of more flexibility and agility for reports creation  System slowdowns for countries in different time zones than Europe when the BI software is updated  High IT effort to optimize and fine-tune performance (for example, create other reports) Process innovations Real-time and accelerated reporting especially for critical reports:  Profitability analysis  Finance (closing, payroll)  Resource management (plan vs. actual utilization, consultant availability)  System integration monthly review  Mobile BI for management: enable analysis and decision making anytime, anywhere Contribution of SAP HANA Value drivers/KPIs  Acceleration of reports  Ability to drill down to find causes  Near real-time analysis to improve decision making  Create an IT scalable platform  DSO Technology services – free cash flow by reducing DSO Professional services
  24. 24. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 24Public Customer case: IT service provider in APJ/ professional services Summary validated scenarios Feasibility BusinessvalueLowHigh Low High Development of new service called rapid migration services (0.43% of revenue) SAP HANA + BI for optimizing HR and CRM analytics (0.15% of revenue) SAP Business Suite on SAP HANA SAP HANA Applications SAP HANA platform SAP HANA platform: customer-specific SAP HANA products: SAP NetWeaver BW on SAP HANA, high-performance applications (HPAs), apps powered by SAP HANA SAP Business Suite on SAP HANA Scenario (business value) Phase ‒ deployment road map 1 Short term New rapid migration services: Services contain SAP NetWeaver BW3.x upgrade, RDB migration to SAP HANA, and new application to improve usability and higher insight enabled by BI or predictive analysis Talent supply chain: SAP HANA/BI use cases around HR (recruitment, resource management) 2 Medium term 3 In evaluation Other functions – To be discussed in future discovery workshops Legend SAP HANA use cases mapped to industry value map end-to-end solutions
  25. 25. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 25Public Note: Use cases in the global use case repository are captured directly from customers and internal SAP innovation sessions and may not be completely validated. Innovation scope SAP HANA platform (customer specific) E2E solution Professional services - talent management Value potential 4 Feasibility 4 Low High 1 5 Low High 1 5 IT service provider – SAP HANA and BI for optimizing HR and CRM analytics Professional services Business context and goals  Need for building an enterprise-wide BI platform to significantly improve operational and strategic reporting across hire-to-retire and opportunity-to-remittance processes Business challenges  Hire-to-retire: High latency for operational reporting (for example, recruitment); absence of predictive and what-if analytics in PA, compensation and payroll; real-time reporting needed in employee lifecycle management (ELCM); Weblog and keyword search required for skills management; standard HR reporting (leave, payroll, and so on) is not available. Opportunity-to-remittance: Demand supply matching cost allocations Process innovations  Enable real-time operational reporting for HCM; adopt solutions for predictive analytics; enable real- time reporting for ELCM process; adopt advanced search tools for keyword and log searches; unlock standard reporting for hire-to-retire; single reporting source across the enterprise; single BI platform across the enterprise; enterprise-wide real-time operational reporting Contribution of SAP HANA  Fast reporting access on all SAP NetWeaver BW data; leverage real-time replication to get up-to-the- minute insight; planning performs calculations in-memory; loading performance pushed into SAP HANA natively; no indexes, statistics, or DBA maintenance required; flexibly remodel cubes quickly and reduce materialized layers Value drivers/KPIs  Hire-to-retire: Reduce end-to-end hiring cycle time; reduce bench buffer; improve recruitment team productivity; improve compensation team productivity; improve leave-and-payroll team productivity; reduce data storage and maintenance cost Opportunity-to-remittance: Gain additional revenue from improvement in lead conversion ratio; reduce marketing spend; improve productivity of cost allocation team
  26. 26. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 26Public Note: Use cases in the global use case repository are captured directly from customers and internal SAP innovation sessions and may not be completely validated. Innovation scope SAP HANA products (HPAs, apps) E2E solution Professional services - SAP HANA platform Value potential 4 Feasibility 4 Low High 1 5 Low High 1 5 IT services provider – development of SAP HANA-related rapid migration services Professional services Business context and goals  Renovation of invested SAP NetWeaver BW and SAP ERP software system (customer's view); addition of attractive new service line (company view) Business challenges  This firm has much experience and expertise, especially in SAP NetWeaver BW. Target is to get more utilization and to enrich their service portfolio for upsell and cross sell purposes. Process innovations  This firm is under post-merger integration. It plans to combine two accounting systems and business performance analysis into a new software system based on SAP NetWeaver BW. This internal project will be done as a trial rapid migration. The company will then take the lessons learned from this internal experience and use the knowledge in the external selling process. Contribution of SAP HANA  The company will try to adopt SAP Business Suite on SAP HANA and other SAP software to improve business performance analysis. As a next step, it will adapt its own industry-specific solution for the automotive industry or for mega-sized trading companies to realize systems with no boundary between OLTP and OLAP. Value drivers/KPIs  Increase revenue by obtaining new service contracts from existing customers or by gaining new customers
  27. 27. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 27Public Customer case: service provider in APJ/ professional services Summary validated scenarios Feasibility BusinessValueLowHigh Low High Resource planning (€2.9 million) Billing management (€2.69 million) Sales reporting (€3.12 million) Legend SAP Business Suite on SAP HANA SAP HANA applications SAP HANA platform Phase - deployment road map Annual revenue: €750 million 1 Short term Resource planning: Improve remote use of internal resources (particularly new-through- acquisition resources); improve use of local internal resources and reduce domestic and international travel Billing management: Automate billing, prompts for hours near limits, blocks on charging to large jobs, workflow on extensions, automated dunning on overdue accounts; reduce domestic and international travel by using local resources Sales reporting: Reporting on wins and losses by job type and industry) 2 Medium term 3 In evaluation Other functions – To be discussed in future discovery workshops SAP HANA platform: customer-specific SAP HANA products: SAP NetWeaver BW on SAP HANA, high-performance applications (HPAs), apps powered by SAP HANA SAP Business Suite on SAP HANA Scenario (business value) SAP HANA use cases mapped to industry value map end-to-end solutions
  28. 28. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 28Public Note: Use cases in the global use case repository are captured directly from customers and internal SAP innovation sessions and may not be completely validated. Service provider in APJ – workforce planning and analytics Professional services Innovation scope SAP HANA platform (customer specific) E2E solution Professional services - talent management Value potential 4 Feasibility 4 Low High 1 5 Low High 1 5 Business context and goals  Improve remote use of internal resources (particularly new-through-acquisition resources), improve use of local internal resources and reduce domestic and international travel Business challenges  Visibility and sharing of internal resources between operating centers Process innovations  Provide visibility into resource availability at time of job setup ‒ in operating center, in region, and globally ‒ by skill; reduce use of subcontractor resources when internal resources are available. Contribution of SAP HANA  Transparency in resource utilization across regions and business units in real time Value drivers/KPIs  Global visibility of resource and skill availability  Hours and salaries saved
  29. 29. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 29Public Note: Use cases in the global use case repository are captured directly from customers and internal SAP innovation sessions and may not be completely validated. Service provider in APJ – client and opportunity management Professional services Innovation scope SAP HANA platform (customer specific) E2E solution Professional services - talent management Value potential 4 Feasibility 4 Low High 1 5 Low High 1 5 Business context and goals  Job managers are tied up with routine jobs instead of focusing on margin and quality improvement Business challenges  Time-consuming and partly manual process for completion of billing and job extensions by job managers Process innovations  Automate billing, prompts for hours near limits, blocks on charging to large jobs, workflow on extensions, dunning on overdue accounts Contribution of SAP HANA  Acceleration of reports Value drivers/KPIs  Reduce job manager administration time for billing and extensions  Hours and salaries saved
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