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Delivering Real-Time Business Value for Postal Services
Delivering Real-Time Business Value for Postal Services
Delivering Real-Time Business Value for Postal Services
Delivering Real-Time Business Value for Postal Services
Delivering Real-Time Business Value for Postal Services
Delivering Real-Time Business Value for Postal Services
Delivering Real-Time Business Value for Postal Services
Delivering Real-Time Business Value for Postal Services
Delivering Real-Time Business Value for Postal Services
Delivering Real-Time Business Value for Postal Services
Delivering Real-Time Business Value for Postal Services
Delivering Real-Time Business Value for Postal Services
Delivering Real-Time Business Value for Postal Services
Delivering Real-Time Business Value for Postal Services
Delivering Real-Time Business Value for Postal Services
Delivering Real-Time Business Value for Postal Services
Delivering Real-Time Business Value for Postal Services
Delivering Real-Time Business Value for Postal Services
Delivering Real-Time Business Value for Postal Services
Delivering Real-Time Business Value for Postal Services
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Delivering Real-Time Business Value for Postal Services

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This deck is a SoH Executive positioning document in 3 parts for Postal Services

This deck is a SoH Executive positioning document in 3 parts for Postal Services

Published in: Technology, Business
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  • 1. July 2013 Delivering Real-Time Business Value for Postal Services SAP Business Suite Powered by SAP HANA Public
  • 2. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 2Public The real-time opportunity Declining mail volumes and increasing parcel business requires postal services organizations to find the right balance between delivering core products and services efficiently and extending into new lines of business.  Extend into new lines of business  Increase efficiency in operations  Gain a 360-degree view of the customers
  • 3. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 3Public Becoming an innovation-driven enterprise Align business operations with customer needs Manage the multichannel challenge  One central place for collecting all customer data from various sources  Real-time simulations of planning and costing scenarios  No latency through heterogeneous consolidation landscapes and quasi-instant response times (even with large number of very complex calculations) Drive profitable growth with flexible analytics  Real-time enterprise profitability with large volumes of item-level data  Common view across financials and logistics  Support for parallel financial reporting standards and to simulate scenarios  Comprehensive simulation of organizational changes and alternate accounting methods Respond to market dynamics in real time  New analytical, data-mining functionalities on Big Data (social media and predictive)  Precision marketing to personalize every interaction with the customer
  • 4. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 4Public SAP Business Suite powered by SAP HANA The next-generation business platform Real-time business In-memory Business transactions Digital connections Collaborative business CloudSocial Big DataMobile One platform bringing it all together Advanced analytics
  • 5. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 5Public Industry value map for postal services The future-ready postal service Multi Channel Marketing and Sales Multichannel Marketing Management Order and Contract Management Billing and Revenue Innovation Management Web Channel Customer Experience Consumer Dialogue Store Excellence Multichannel Citizen Services Mail and Parcel Delivery Maintenance Operations Transportation Management Track and Trace Supply Chain Analytics People and Talent Core Human Resources and Payroll Talent Management Time and Attendance Management Workforce Planning and Analytics Finance Financial Performance Management Accounting and Financial Close Treasury and Financial Risk Management Collaborative Finance Operations Enterprise Risk and Compliance Management Procurement Supplier Discovery and Lifecycle Management Strategic Sourcing and Contracting Procurement and Order Collaboration Collaborative Invoice to Pay Commodity Management IT Management Application Lifecycle Management IT Infrastructure Management IT Portfolio and Project Management IT Service Management IT Strategy and Governance Technology Solutions Analytics Consumer ExperienceData Management Enterprise Mobility SAP HANA Platform Application Development and Integration
  • 6. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 6Public Industry value map for postal services Real-time value for key end-to-end processes Multi Channel Marketing and Sales Multichannel Marketing Management Order and Contract Management Billing and Revenue Innovation Management Web Channel Customer Experience Consumer Dialogue Store Excellence Multichannel Citizen Services Mail and Parcel Delivery Maintenance Operations Transportation Management Track and Trace Supply Chain Analytics People and Talent Core Human Resources and Payroll Talent Management Time and Attendance Management Workforce Planning and Analytics Finance Financial Performance Management Accounting and Financial Close Treasury and Financial Risk Management Collaborative Finance Operations Enterprise Risk and Compliance Management Procurement Supplier Discovery and Lifecycle Management Strategic Sourcing and Contracting Procurement and Order Collaboration Collaborative Invoice to Pay Commodity Management IT Management Application Lifecycle Management IT Infrastructure Management IT Portfolio and Project Management IT Service Management IT Strategy and Governance Technology Solutions Analytics Consumer ExperienceData Management Enterprise Mobility SAP HANA Platform Application Development and Integration Highest real-time business value for postal service 3 6 5 4 7 1 2 8
  • 7. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 7Public Today KPI improvements are high-level estimates and will have to be validated for each customer situation. With SAP Business Suite on SAP HANA Financial performance management Business value for planning, budgeting, and forecasting  Planning performance limited to OLAP, staged cubes for transactional and master data  Data load performance is driven by the amount of data extracted from SAP Business Suite  Reporting, loading, and retraction performance limits planning iterations  Drilldown within OLAP cube, and drill-through to SAP Business Suite and OLTP data within standard times  Seamless replication of master and transactional data from SAP Business Suite  Availability of more granular data to support planning  Big Data challenge is negated, allowing for faster extract and DSO activation times  Iterative planning and real-time simulation are supported through improved performance  Improved performance for drilldown (expand) and consolidation (collapse)  Fast drill-through and live view of transactional data in SAP Business Suite Improve service level performance Reduce Minimize cycle times and manual effort operating costs
  • 8. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 8Public Today KPI improvements are high-level estimates and will have to be validated for each customer situation. With SAP Business Suite on SAP HANA Financial performance management Business value for profitability and cost analysis  Data latencies and process delays impact the ability to react to issues and opportunities  Lack of data depth and user self- service affect internal decision making  Long-running processes  Time-intensive data queries  Mostly manual data analysis  Substantial amounts of time and effort that do not directly add value  Suboptimal resource efficiency and effectiveness  Timely execution of critical business processes supports decision making and increases the ability to act swiftly (insight-to-action) in dynamic market environments.  Critical transactions and calculations run quickly.  Response times on queries are quick.  Prebuilt analytics automates the data analysis process.  Leaner processes from data capture through data analysis  Increased productivity through process-optimized analytics and mobile support service level performance Improve Reduce cycle times and manual effort Minimize operating costs
  • 9. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 9Public Today KPI improvements are high-level estimates and will have to be validated for each customer situation. With SAP Business Suite on SAP HANA Financial performance management Business value for financial and managerial reporting  Risk of noncompliance due to unfulfilled (overruns in) audits  A lot of data; decision-relevant information not readily available  Data analysis not supported or automated  Long-running batch jobs and reports  Time-intensive data analysis  Large number of time-consuming, and non-value-added processes required to access and provide accurate, up-to-date information  Timely execution of compliance- relevant validation tasks  Increased end-user satisfaction (accurate, detailed, visualized, timely, and actionable information)  Acceleration of key critical-path processes and reports  Instant response time on most data analysis queries  Elimination of workarounds and data latencies  End-user data analysis through self- service means service level performance Improve Reduce month-end closing time Minimize operating costs
  • 10. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 10Public Today KPI improvements are high-level estimates and will have to be validated for each customer situation. With SAP Business Suite on SAP HANA Accounting and financial close Business value for entity close  Long running processes  Time-intensive reconciliations  Limited time for analysis  Inefficiencies due to manual processes and low automation  Missing financial excellence resulting in higher cost of equity at the capital markets  Difficulties in supporting parallel financial reporting standards on a global basis and in simulation of scenarios  More time for analysis, less overtime, and earlier publishing of financial results through faster period-end processes and better reconciliations  Increased efficiency through smarter reconciliations and reporting, reducing operating costs and improving stakeholder satisfaction  Real-time analytics down to the lowest level of detail – delivering quality at source, transparency, and process efficiencies Minimize time to close the entities’ books Reduce Enhance cost of finance compliance and accuracy
  • 11. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 11Public Today KPI improvements are high-level estimates and will have to be validated for each customer situation. With SAP Business Suite on SAP HANA Multichannel marketing management Business value for line-of-business marketing  Difficult to identify profitable customers from customer pool  Inability to identify gaps in sales pipeline, leading to missed targets  Extraction of actionable information from the enterprise-wide customer data to maximize the chance of a sale  Minimal insight into buying preferences of customers in social data context  Easier identification of profitable customers with account intelligence analytics  Faster transaction search functionalities  Complete transparency into sales pipeline based on real-time information with unlimited drill-down functionalities  Real-time analysis of Big Data to better understand buying patterns  Real-time access to and assembly of all data including social/sales data Increase profitability Improve offer win rate Gain insight into buying patterns
  • 12. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 12Public Today KPI improvements are high-level estimates and will have to be validated for each customer situation. With SAP Business Suite on SAP HANA Store excellence Business value for warehouse management  No up-to-date view of the inventory situation  Need for accurate display of actual stock to react quickly to stock shortfalls  Time-consuming inventory management reporting  Real-time access to complex inventory management data  Real-time stock insight and inventory monitoring  High-performance inventory management with large volumes of documents  Higher process efficiency in adjacent procurement processes Reduce inventory levels Minimize Optimize out of stocks working capital
  • 13. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 13Public Today KPI improvements are high-level estimates and will have to be validated for each customer situation. With SAP Business Suite on SAP HANA Consumer dialogue Business value for contact management with interaction center  To successfully resolve customer issues, companies need to be able to quickly locate the right experts or resources within the organization, whether those experts reside inside the contact center or elsewhere.  Managers and supervisors lack actionable reporting and visibility into the workload of their teams.  The high volume of customer records and interactions results in increased search times and greater difficulty locating specific customer records.  With the new SAP HANA-based agent inbox, users can more easily search for relevant experts – whether in their own team or elsewhere in the organization – in order to dispatch/escalate issues to the best suited employee roles.  A new interactive work distribution dashboard provides supervisors with actionable insights into the workload of their teams and employees.  Searches in the interaction center are significantly faster, including account searches, interaction history, and the customer fact sheet. Decrease average handling time Improve Reduce Service-level agreement compliance service cost
  • 14. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 14Public Today KPI improvements are high-level estimates and will have to be validated for each customer situation. With SAP Business Suite on SAP HANA Maintenance operations Asset planning and scheduling  Maintenance scheduling consumes a great deal of time  High amount of master data influences performance of data maintenance  Manual and error-prone process of preselection of maintenance plans  Potent to miss necessary objects for maintenance calls  High number of maintenance plans that need to be scheduled frequently leads to a weekly scheduling scheme  Accelerated mass transactions  Instant analysis on top of transactions  Preselection of due plans, which speeds up the process significantly  Real-time analytics on all data, including machine sensor information  Scheduling of all maintenance plans within a specific timeframe  Planning several times a day (instead of once a week) results in up-to-date scheduling information in maintenance operations.  Faster response times lead to more- accurate maintenance scheduling. Increase asset utilization and reduce unplanned asset downtime Maximize Gain asset uptime up-to-date scheduling information on maintenance operations
  • 15. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 15Public Today KPI improvements are high-level estimates and will have to be validated for each customer situation. With SAP Business Suite on SAP HANA Workforce planning and analytics Business value for transactional analytics  Translation of organizational strategy into HR metrics requires significant effort or special expertise.  Decisions are often based on hunches.  Difficult to zero-in on underlying transactions from high-level key performance indicators  Time-consuming data loads in traditional reporting tools  Integrated and personalized cockpits that provide insight into metrics that matter most  Thresholds leveraged as a steering mechanism to optimize business performance  Powerful predefined workforce and time management KPIs for managers with the ability to navigate into details  Embedded analytics inside business transactions  Prebuilt virtual data models for real- time transactional analytics  Simplified architecture Increase revenue per employee by using analytics to identify strategic advantages Optimize Reduce the business with reliable real-time HR data time and costs of operational reporting
  • 16. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 16Public Today KPI improvements are high-level estimates and will have to be validated for each customer situation. With SAP Business Suite on SAP HANA Procurement and order collaboration Business value for operational procurement  Missing real-time insight into operational procurement reporting  Inability to dynamically create operational procurement-related reporting in a modern user interface  Slow and costly paper-based processes  High transaction costs  Long-running transactions while posting documents with high volume of line items  Frequent errors yield to maverick spend  New configuration options for procurement analysis  Modern and easy-to-consume user interface  Complete visibility into end-to-end procurement activities  Real-time insight and easy to manipulate information  Accelerated long-lasting processing of purchasing documents Improve procurement reporting and analysis Reduce Increase procurement operations cost process effectiveness
  • 17. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 17Public Next step Business scenario recommendation and value discovery workshop  SAP offers a proven methodology and approach to discover the customer-specific business improvement areas and quantify value potential.  We suggest such a workshop with your line-of- business and IT experts.  As a starting point, we recommend a performance and usage analysis of your current software system.
  • 18. © 2013 SAP AG or an SAP affiliate company. All rights reserved. Thank you
  • 19. © 2013 SAP AG or an SAP affiliate company. All rights reserved. Appendix with detailed customer cases
  • 20. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 20Public Note: Use cases in the global use case repository are captured directly from customers and internal SAP innovation sessions and may not be completely validated. Postal service ‒ logistics planning and optimization Postal services Business context and goals  Logistics department is in dire need of better planning and optimization of its transportation and logistics to grapple with an increasing deterioration of services. Forecasting and predicting functionalities for parcel flows and transportation needs is a key differentiating factor for success. Business challenges  Inability to properly plan and forecast transportation needs and parcel/mail flows that results in dismal customer service levels and inability to keep up with federally mandated delivery KPIs Process innovations  Develop a robust predictive analysis tool that will enable comprehensive forecasting and planning of routes, transportation assets, personnel, and so on for long-haul and last-mile logistics flows Contribution of SAP HANA  SAP Predictive Analysis powered by SAP HANA speeds up the process exponentially in order to ensure that real-time planning and decision-making functionalities are in place Value drivers/KPIs  Logistics cost as a percentage of revenue; transportation management cost as a percentage of revenue Innovation scope SAP HANA products (HPAs, apps) End-to-end (E2E) solution Postal services - transportation management Value potential 5 Feasibility 3 Low High 1 5 Low High 1 5

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