In this overview of SAP's approach to application lifecycle management, you can learn more about the processes, tools, services, and organizational model used to manage SAP® and non-SAP software throughout the lifecycle of your solutions, from concept to phaseout. Application lifecycle management is a foundation that supports your quest to run IT like a factory and enables you to adopt innovations from SAP rapidly. You can manage minor changes, such as patches, and develop new implementations and adaptations of existing solutions to support company carve-outs or business mergers faster, with increased quality, and reduced risk.

1. SAP Solution in Detail
Solution Extensions
Application Lifecycle Management Eases
Innovation, Boosts Quality, Reduces Risk

3. Table of Contents
4 Quick Facts 13 ALM Process:
Business Process Operations
5 Application Lifecycle SAP Central Process Scheduling
Management – The Processes Application by Redwood
Application Lifecycle SAP Process Performance
Management in Detail Management Application
by Software AG
9 Support for Application Lifecycle
Management from SAP 14 ALM Process:
Technical Operations
10 ALM Process: SAP Archiving Application
Solution Implementation by OpenText
SAP Application Visualization SAP Document Access
Software by iRise Application by OpenText
SAP Central Process Scheduling SAP Extended Diagnostics
Application by Redwood Application by CA Wily
SAP Enterprise Modeling SAP User Experience Management
Applications by Software AG Application by Knoa
SAP Knowledge Acceleration
SAP Workforce
16 Landscape Transformation:
Keeping Pace with Change
Performance Builder
SAP Landscape Transformation
12 ALM Process: Test Management
Software and Services
SAP LoadRunner Application
by HP
17 Summary: Establishing a
Single Source of Truth
SAP Quality Center Application
For More Information
by HP
SAP Test Acceleration and
Optimization Application
SAP Test Data Migration
Server Software

4. Quick Facts
Summary Business Challenges •• Automated testing tools – Keep pace
SAP helps you implement high-quality •• Manage applications across the appli- with testing demand while improving
solutions rapidly with our approach to cation lifecycle the quality of each innovation
application lifecycle management. You •• Manage change to mitigate the risk of •• Diagnostic software – Track applica-
can model business processes efficiently, outages, poor performance, and infra- tion performance in the live environ-
improve the quality of new implementa- structure damage ment to proactively diagnose problems
tions, and confirm that targeted busi- •• Support rapid business innovation and
ness requirements are implemented changing business requirements Business Benefits
as intended. •• Automate testing •• High-quality applications due to soft-
•• Validate business requirements prior ware-supported, process-oriented
to design and development modeling, testing, and monitoring
•• Align IT and business on software •• Superior business continuity through
requirements and user-experience release of high-quality applications to
design production
•• Lower IT costs due to highly auto-
Key Features mated tasks
•• Centralized application control – •• More effective IT management
Manage the application lifecycle from through improved standards and
a “single source of truth” practices
•• Iterative solution design – Validate
business requirements prior to design For More Information
and development Contact your SAP representative today
•• Business process modeling – Inte- or visit us online at www.sap.com.
grate business process models with
testing solutions for process-based
testing and end-user training

5. Application Lifecycle Management –
The Processes
Customers gain optimal value from their business solutions by
implementing SAP’s recommended approach to application
lifecycle management (ALM). You can manage minor changes,
such as patches, and develop new implementations and adap-
tations of existing solutions to support company carve-outs or
business mergers faster, with increased quality, and reduced
risk. Our ASAP methodology supports IT and the business
throughout the application lifecycle.
At SAP, application lifecycle management mance indicators (KPIs), reach a high At SAP, application lifecycle manage-
is a term that describes the processes, return on the investment, increase the ment focuses on the following areas:
tools, services, and organizational model quality of implemented solutions and •• Processes based upon standards for
used to manage SAP® and non-SAP processes, and reduce risk. best practices drawn up by SAP AGS
software throughout the lifecycle of your Our application lifecycle management •• Tools from SAP and third-party ven-
solutions, from concept to phaseout. approach assists IT managers in devel- dors designed to support the ALM
Application lifecycle management is a oping best practices for managing each processes
foundation that supports your quest to IT process no matter how complicated •• Support and consulting services that
run IT like a factory and enables you to the application landscape might be. The provide access to expert knowledge
adopt innovations from SAP rapidly. 11 processes supported by SAP software and educational services to empower
Within the framework of ALM, SAP are aligned with the solution standards your workforce
supports 11 application lifecycle manage- developed by the SAP Active Global Sup- •• A best-practice methodology, organi-
ment processes that help you manage port (SAP AGS) organization. IT manag- zational model, and solution stan-
your SAP and non-SAP applications from ers can implement these standards dards that assist you in managing the
implementation through to the retirement quickly using the SAP Solution Manager organizational aspects of your soft-
of the solutions. These ALM processes application management solution pro- ware landscape
run within the context of the five-phase vided as part of their SAP Enterprise
Information Technology Infrastructure Support agreement. IT and business managers are tasked
Library (ITIL) framework. ITIL provides Business managers benefit from tools with maintaining business continuity,
generic guidelines for IT management designed to help them validate and con- accelerating innovation, and reducing
standards that represent good practices. firm business requirements and develop risk while keeping the total cost of opera-
Customers who do not run ITIL shops can a proof of vision prior to any coding, pro- tions low and protecting the company’s
still benefit from following these ALM pro- gramming, or configuration. Process IT investment. Meeting these objectives
cesses within the context of the ASAP models can be built and used throughout on a continual basis is exactly what the
methodology or their own methodology. the lifecycle of the process to help design ALM approach is designed to facilitate.
The processes behind application life- and efficiently implement the process, To gain optimal value from your business
cycle management are straightforward. while providing feedback on process per- solutions, SAP provides software and
They provide a set of integrated tools formance after the software has gone technology to help you with application
and processes designed to help IT realize into productive operation. The process lifecycle management, including all the
the benefits of the company’s invest- models are used throughout testing to tools you require to perform the tasks
ment in new technology and processes verify that the built solution meets the efficiently and effectively.
with minimum risk. The same tools are relevant requirements. After going live
used to gather intelligence about how with the solution, the process models are
the processes are running from both the used to monitor and track business per-
IT and the business point of view. This formance and can be used as a basis to
enables IT to manage those processes develop changes to the software to meet
in such a way as to achieve key perfor- evolving business demands.
SAP Solution in Detail – Application Lifecycle Management Eases Innovation, Boosts Quality, Reduces Risk 5

6. Application Lifecycle ITIL Phases
Management in Detail ITIL is widely adopted for IT service man-
agement because it so clearly defines a
Managers must manage their solutions framework for identifying, planning,
during the various ALM processes while delivering, and supporting IT services
operating within several phases of ITIL delivered to the business. Regardless of
concurrently. New solutions are imple- the methodology you use to manage
mented as productive operations con- your application landscape – the ASAP
tinue to be supported. Current processes methodology or your own methodology
are optimized and changes to productive – this framework has distinct phases
processes are implemented at the same within which the 11 ALM processes sup-
time as service-level agreements to the ported by the ASAP methodology can
business and KPIs are being met. During be performed.
this time, regression tests of changes are
executed to verify that high-quality inno- Application Lifecycle
vations and changes are delivered. Mean- Management Processes
while, monitoring the current operation ALM processes are activities that IT
of solutions and troubleshooting prob- management can deliver as IT services
lems is taking place and active business to support your software in specific
operations are being managed. To help stages of the application lifecycle. The
customers coordinate and orchestrate 11 ALM processes supported by SAP
these activities, SAP provides integrated observe best-practices standards to
software and tools designed to reuse keep your SAP software running like a
information and streamline the work smoothly operating factory. SAP AGS
associated with ALM. publishes solution standards for each of
the 11 processes. SAP Solution Manager
is the primary tool used to support these
processes. The application management
solution also serves as the hub for inte-
grating additional software to help you
address your ALM activities.
The 11 ALM processes supported by SAP observe best-
practices standards to keep your SAP software running
like a smoothly operating factory. SAP AGS publishes
solution standards for each of the 11 processes.

7. ALM Process What the ALM Process Does
Solution documentation Identifies and documents business processes for SAP® solutions, including partner
software components, custom code, and interfaces
Solution implementation Identifies, adapts, and implements new and enhanced future-proof business and
technical software implementations
Template management Allows customers with multisite SAP software installations to create and manage
their company-wide business process library – from initial template definition to
template implementation and template optimization
Test management Defines the unit, scenario, and integration testing requirements and test scope for
projects and changes; is used to develop automatic and manual test cases, man-
age the testers, and report on test progress and test results
Change control management Provides workflow-based management of business- and technology-driven chang-
es integrated with project management and synchronized deployment functions;
leads to improved reliability of the solution and minimized risk through segregation
of duties and transparency of all changes; contributes to technical and functional
robustness
Application incident management Enables centralized and common incident and issue message processing on mul-
tiple organizational levels; offers a communication channel with all relevant stake-
holders of an incident; is integrated in all ALM processes; can be connected to a
non-SAP software help desk application; includes follow-up activities such as
knowledge research, root-cause analysis, and change management
Technical operations Monitors system and end-user experience and the routine tasks of system admin-
istration, such as sending alerts and analyzing and maintaining SAP solutions
Business process operations Sets up, supports, and executes operational processes, including business process
and interface monitoring, job scheduling management, data consistency manage-
ment, and data volume management
Maintenance management Covers the lifecycle management of corrective software packages from discovery
and retrieval to test-scope optimization and optional automatic deployment to
productive environments
Landscape transformation Manages business- and IT-driven changes in SAP software landscapes
Upgrade management Provides comprehensive project support for release transitions; helps SAP cus-
tomers understand and manage the major technical risks and challenges of an
upgrade project
SAP Solution in Detail – Application Lifecycle Management Eases Innovation, Boosts Quality, Reduces Risk 7

8. How to Tackle ALM Challenges and transparency. Collaboration between •• Manage and report on KPIs
There are obvious benefits in establishing distributed IT business and partner •• Optimize business processes on an
an integrated platform of processes and teams is facilitated. SAP software brings ongoing basis over the lifecycle of your
tools designed to support ALM activities together the processes, tools, services, applications
and employing a central repository for and point solutions based on SAP Solu-
information and reuse of information. Our tion Manager. The framework includes Because this software integrates with
customers often struggle with point solu- best-of-breed software that comprises SAP Solution Manager, it can share infor-
tions that require manual integration in SAP and third-party vendor solutions, all mation across tools and support collabo-
order to share information or to trace provided by SAP. Following the integrated ration between IT and the business. With
requirements. Because they are not ALM approach and with the tools this these solutions, you can support all the
integrated, the solutions do not provide software provides, you will be able to: applications in your complex software
consistent information throughout the •• Deliver innovation and manage change landscape, including both SAP and non-
application lifecycle. They hinder collabo- more quickly to meet business SAP applications, throughout their
ration between phases and between busi- requirements lifecycles.
ness and IT, and create process gaps and •• Reduce total cost of ownership The figure shows the products that
disruptions. •• Deliver superior-quality applications make up the set of this software and the
When the processes and tools used by that maintain business continuity and ALM processes they support. Keep in
a team are integrated, you gain continuity reduce risk mind, though, that most products support
and consistency from one process to the •• Meet, or exceed, service-level agree- multiple ALM processes, increasing the
next. You benefit from improved visibility ments with the business return on investment for each product.
Application Lifecycle Management Processes and Software
Design
Upgrade Management Solution Documentation
Landscape Transformation Solution Implementation
SAP Landscape Transformation SAP Application Visualization by iRise
SAP Central Process Scheduling by Redwood
Maintenance Management
SAP enterprise modeling applications
by Software AG
Business Process Operations SAP® Solution
SAP Knowledge Acceleration
SAP Central Process Scheduling by Redwood Manager and
SAP software SAP Workforce Performance Builder
SAP Process Performance Management
by Software AG
Template Management
Technical Operations
SAP Archiving by OpenText
Test Management
SAP Central Process Scheduling by Redwood SAP LoadRunner by HP
Operate
SAP Document Access by OpenText SAP Quality Center by HP
Implement
SAP Extended Diagnostics by CA Wily SAP Test Acceleration and Optimization
SAP User Experience Management by Knoa SAP Test Data Migration Server
Application Incident Management
SAP IT Service Management
Change Control Management
SAP Portfolio and Project Management

9. Support for Application Lifecycle
Management from SAP
Managing application quality and mini- All of the tools and applications dis-
mizing risk over the course of the appli- cussed in this document integrate with
cation lifecycle starts with SAP Solution SAP Solution Manager and support the
Manager. Provided to customers free of ALM processes. These tools and applica-
charge as part of their SAP product tions – some from SAP, others from the
maintenance program, SAP Solution SAP ecosystem and partners – help you
Manager supports the ALM processes manage each of the application lifecycle
and integrates with SAP software processes. The figure lists each offering
designed to help you address your ALM with the process during which the offer-
challenges. As a centralized hub for ing is usually introduced. However, most
application management processes, SAP of these products extend across ALM
Solution Manager facilitates collabora- processes, increasing the return on
tion. You gain a single source of the truth investment for each product.
throughout the lifecycle of your applica- Because ALM helps you manage
tions. Because it is included in your change throughout the application life-
maintenance fees, there is no additional cycle, you can oversee spot changes, like
charge for SAP Solution Manager when patches, as well as overarching changes,
you purchase your SAP software and such as the implementation of new solu-
maintenance contract. This is part of the tions. You have support for performing
SAP commitment to help you achieve needed adaptations to software as a
application quality over the long term result of company carve-outs, business
and maximize performance. mergers, and acquisitions.
CIOs are tasked with maintaining business continuity,
accelerating innovation, and reducing risk while keeping
the total cost of operations low and protecting the
company’s IT investment. Meeting these objectives
is what the ALM approach facilitates.
SAP Solution in Detail – Application Lifecycle Management Eases Innovation, Boosts Quality, Reduces Risk 9

10. ALM Process: Solution Implementation
During the ALM process called solution and custom requirements. The end result Designing how business process steps
implementation, you identify, adapt, is a complete, readily understandable will execute as part of the solution design
enhance, and implement support for “picture” of requirements. Business and gives process architects more control
business and technical business scenar- IT can agree on what’s needed and how over implementation and execution. With
ios. This process teases out business to implement software to meet those the software, they can:
innovation from software installation. needs. In most cases, business analysts •• Include end-to-end process execution
Based on SAP Solution Manager, you can and functional experts can learn and design with no need to use the ABAP™
use the products of the ALM software master the software functionality in less programming language
described below to adapt and implement than a day. •• Include business process steps in the
solutions within your solution landscape. integration test cycle to improve over-
SAP Central Process Scheduling all quality and reduce risk
SAP Application Visualization Application by Redwood •• Plan business-user interaction to drive
Software by iRise efficiency and help ensure stakeholder
From solution design to operation and visibility throughout the process
With SAP Application Visualization continuous improvement, enterprise
software by iRise, you verify business process automation helps you manage SAP Enterprise Modeling
requirements and improve collaboration business and IT processes. Based on the Applications by Software AG
between IT and the business. The diffi- SAP Central Process Scheduling applica-
culty of capturing clear, accurate require- tion by Redwood, this automation con- SAP enterprise modeling applications by
ments for software development projects nects people, applications, and systems Software AG combine Web-based com-
is generally acknowledged. SAP Applica- to make your processes more efficient, ponents to help you create, optimize, and
tion Visualization eases the task, helping reliable, and cost-effective. It gives busi- manage end-to-end support of business
business and IT communicate better, ness stakeholders more visibility and processes by SAP and non-SAP applica-
share their vision, verify their under- control of process execution; improves tions. Working within an integrated, role-
standing of business requirements, and process quality, continuity, and consis- based, intuitive modeling environment,
reduce the risk of costly project overruns tency; and reduces process costs. you get help for process design, analysis,
during development. Business users require more visibility optimization, implementation, and mea-
With SAP Application Visualization, you and control over when and under what surement. You can design support for
can rapidly create an integrated, interac- conditions their processes execute. future-proof business processes based
tive view of an entire solution design or Enterprise process automation enables on enterprise-wide standards. The soft-
any part of it you require. This visualiza- business stakeholders to actively partici- ware facilitates the implementation of
tion allows you to show stakeholders pate in the execution of their processes, internal controls that comply with regu-
how standard and nonstandard elements providing role-based interfaces for lations and support your IT governance
of SAP and partner software would look interactions such as approvals, decision initiatives. Because the software is inte-
and interact within either a new or exist- checkpoints, and responses to alerts. grated with SAP Solution Manager, you
ing software landscape. Stakeholders This gives business users the right level of can integrate business requirements,
can test-drive and fully experience the IT transparency and helps close the gap blueprint models, and technical imple-
proposed vision for the application between business and IT responsibilities. mentation. Using drag-and-drop func-
design and provide feedback before any In addition to empowering business users, tions, process designers can assemble
expensive coding takes place. A working these interfaces reduce the burden on a series of process components to model
preview can be completed in a matter of IT to respond to minor process issues, a business process. Synchronization
hours to encompass integrated work- alleviating help-desk workload and freeing between SAP Solution Manager and
flows, interfaces to existing solutions, resources for value-adding activities. the enterprise modeling application is

11. automatic. This expedites the work of their day-to-day activities. It provides based options for the software are avail-
merging technical and business views of input for users to learn and refresh their able for producers, managers, and
a process model and enhances commu- skills on a daily basis, so they derive navigators, as meets your organization’s
nication between IT and business maximum value and satisfaction from needs. The result is a lower cost of owner-
analysts. the software. SAP Knowledge Accelera- ship and a workforce empowered to get
SAP enterprise modeling applications tion is Web-based, customizable, and the most from your SAP solution. Its
by Software AG include: flexible. You can deploy it through a advanced features help keep support and
•• SAP Business Designer application by learning management system, a server, training costs down and regulatory com-
Software AG or a CD. It gives you complete training pliance high. Its modest system require-
•• SAP Business Process Optimization and performance support – which you ments and fast deployment options
application by Software AG can use immediately or tailor to your reduce IT costs and speed up ramp-up
•• SAP Business Publisher application by company’s specific needs. time significantly. And SAP Workforce
Software AG The learning environment SAP Knowl- Performance Builder is highly scalable.
•• SAP Enterprise Modeling application edge Acceleration provides is divided
by Software AG into different training modules and
includes quick-reference material based
SAP enterprise modeling applications by on different learning objectives, business
Software AG significantly accelerate the processes, and tasks. This allows users
solution design process. This is mainly to focus on just the functions and con-
due to automation made possible by cepts they need to know. They can
leveraging the business process reposi- choose what and when they learn, at a
tory within SAP Solution Manager, which pace that best matches their needs. And
allows you to jettison the old method of because SAP Knowledge Acceleration is
tacking process models to the wall to available 24x7, learners can refer back to
evaluate them. Because you get a clear the tutorials and performance-support
view of standard SAP software function- documents whenever they have ques-
ality, the need for customization is tions or need more information on a par-
reduced. You can make informed deci- ticular topic.
sions about when to move forward with-
out customizing solutions. SAP Workforce
Performance Builder
SAP Knowledge Acceleration
SAP Workforce Performance Builder soft-
SAP Knowledge Acceleration software ware helps you create and deploy user
offers a powerful set of solutions to track, documentation, context-sensitive user
understand, and manage business per- help, simulations, e-learning content, test
formance. It can unlock the power of scripts, and process documentation with
your SAP solutions by facilitating user unprecedented power and speed. Its core
adoption. SAP Knowledge Acceleration functionality and optional extensions
increases users’ understanding of the work together to integrate and manage
benefits of your SAP software invest- the work of subject matter experts, con-
ment and helps users develop skills to tent developers, project leaders, and
leverage your SAP solutions to perform change and learning managers. Role-
SAP Solution in Detail – Application Lifecycle Management Eases Innovation, Boosts Quality, Reduces Risk 11

12. ALM Process: Test Management
The ALM process referred to as test man- Center with SAP Solution Manager so SAP Test Data Migration
agement defines various types of test you can smoothly transfer your business Server Software
requirements and the scope of testing to solution design structure and related
be carried out based on implementation artifacts. These may include specifica- SAP Test Data Migration Server software
project or specific change requests. tions, business test requirements, and can help you dramatically reduce testing
During the test management process, test objects, such as transactions, imple- demand on infrastructure resources.
automated and manual test cases are mentation guide activities, and custom Through the creation of small, user-
developed, testers are managed, and test programs. friendly environments with consistent,
processes and test results are reported. When it comes time to test your appli- relevant extracts of real business data,
Test defects are also resolved during this cation, SAP Quality Center helps cap risk this software minimizes infrastructure
process. and the uncertainty often involved in and maintenance expenses and maxi-
testing complex applications embedded mizes the effectiveness and accuracy of
SAP LoadRunner Application in constantly evolving environments. your nonproduction systems. You can
by HP Through automation, the software use the software to:
increases the speed, accuracy, and effi- •• Create a separate client for testing
Quality assurance should never be limited ciency of testing, and it supports a con- purposes within the development envi-
to functional testing. You also need to sistent, repeatable process for core ronment and supply it with current
know that your applications will perform testing activities. These include planning data from the production software
effectively under any load circumstances. and scheduling tests, analyzing results, environment
This is where the SAP LoadRunner appli- managing defects, and creating consoli- •• Supply clients in quality assurance,
cation by HP can help. SAP LoadRunner dated reports. You can transfer test testing, and training environments with
uses industry-standard load-testing func- results to SAP Solution Manager, where current data
tionality to predict system behavior and project managers can centrally monitor •• Build up a test environment with a
performance. It can emulate thousands them. This gives them greater control reduced data set for testing upgrades
of concurrent users to put applications over testing processes and simplifies the •• Create master clients that can store
through the rigors of real-life user loads. reuse of critical testing information. test data for delivery to other test and
You can stress an application from end to training clients after a system reset
end, measuring response times and mak- SAP Test Acceleration and
ing corrections before the application is Optimization Application Your great benefit is that you can create
delivered to the end users. With its thor- test environments that use approxi-
ough, integrated diagnostics and valida- The SAP Test Acceleration and Optimiza- mately 30% of the data in your produc-
tion functionality, SAP LoadRunner helps tion application helps speed the test- tion environment. This enables your test
mitigate performance risks, accelerate ing process without sacrificing quality. teams to work with a far more manage-
application delivery, and increase busi- Through a simple drag-and-drop inter- able set of data and helps you reduce
ness agility. face, the software lets you break down IT costs by conserving infrastructure
applications into components. These resources.
SAP Quality Center Application components can then be assembled into
by HP small, parameterized, manageable test
cases on which you can run a multitude
The SAP Quality Center application by of tests in a short amount of time. Web-
HP helps facilitate test management by access features support globalized
enabling efficient communication and testing environments for nonstop, follow-
collaboration across teams and phases. the-sun quality assurance activities.
An adapter integrates SAP Quality

13. ALM Process:
Business Process Operations
The ALM process called business pro- SAP Process Performance
cess operations focuses on topics Management Application
related to application operations that are by Software AG
critical to maintaining the smooth, reli-
able operation of your core business pro- Measuring existing processes is often
cesses in order to meet your business the first and most critical step in creating
requirements. This functionality sup- a streamlined, flexible, profitable organi-
ports the entire operational process, zation. The SAP Process Performance
from creating a job request to executing Management application by Software
and monitoring the job. AG, a browser-based client-server appli-
cation, helps you diagnose and under-
SAP Central Process Scheduling stand business processes with analytical
Application by Redwood tools that can be easily understood by
business leaders and IT experts alike.
While growth, acquisition, and the evolu- The software’s Java application server
tion of technology complicate process extracts relevant KPIs from your SAP
management, job scheduling can cap the software, aggregates them, and allocates
complexity by providing a central point of them in a central database. Calculations
control across your organization. The are carried out on the server.
SAP Central Process Scheduling applica- SAP Process Performance Manage-
tion by Redwood manages and auto- ment then helps your business and pro-
mates business processes across SAP cess owners visualize, understand, and
and non-SAP software environments to evaluate processes by providing a com-
deliver a rapid return on your investment, prehensive picture of your actual process
lower costs, and help you adapt to performance from two important per-
changing customer and market spectives. The objective measurement of
demands. KPIs yields quantitative insight, while the
To further simplify process manage- graphic visualization of business activi-
ment, the intuitive, Web-based GUI within ties promotes a qualitative understand-
SAP Central Process Scheduling lets you ing of operational processes. With this
manage multiple scheduling tools as one. pragmatic yet powerful visualization and
Users are granted secure access from analysis of business processes, your
anywhere and at any time – including users can drill through from an end result
remote support for mobile devices. And to the contributing factors. As a result,
because SAP Central Process Scheduling you gain new insight into the influencing
focuses on processes, its job scheduling factors and patterns that create a given
management tools can orchestrate the outcome.
physical, virtual, and cloud-based IT
resources needed to support individual
processes. This in turn can dynamically
influence the IT infrastructure so pro-
cesses complete successfully. The soft-
ware also enables precise, process-based
system management across
environments.
SAP Solution in Detail – Application Lifecycle Management Eases Innovation, Boosts Quality, Reduces Risk 13

14. ALM Process: Technical Operations
The amount of work required to build, perproof format, lowering the costs and Because SAP Document Access consoli-
test, and deploy an application may be risks associated with meeting data reten- dates content with the creation of a
substantial, but it marks only the begin- tion and disposal requirements. In addi- single customer or project folder, the
ning of the application lifecycle. It is dur- tion, off-loading data speeds up backup application enables cross-departmental
ing the ALM process called technical and recovery times, reduces administra- and cross-business collaboration. For
operations that an application will prove tive and hardware costs, and decreases example, you can present “one face to
its value to the company – and IT needs the time it takes to implement enterprise the customer” by providing front-office
to do everything within its power to application upgrades. Administrators can employees with a complete view of all
deliver value wherever possible. During archive data when necessary and even customer interactions, helping raise both
this ALM process, you monitor, analyze, schedule data archiving to enhance the your customer service levels and your
and maintain SAP and non-SAP solutions. application’s performance. revenue.
However, monitoring technology compo-
nents in the IT infrastructure can only tell SAP Document Access SAP Extended Diagnostics
part of the story. To achieve full monitor- Application by OpenText Application by CA Wily
ing coverage of applications, you need to
track performance from the perspective The SAP Document Access application by The SAP Extended Diagnostics applica-
of the end user. OpenText is powerful enterprise content tion by CA Wily lets you monitor complex
management software that integrates Web applications in production environ-
SAP Archiving Application fully with your SAP applications. It allows ments on a 24x7 basis. Your IT group can
by OpenText you to store, manage, and retrieve SAP use it to detect problems and resolve
and non-SAP documents across SAP them quickly before they impact busi-
The SAP Archiving application by transactions and SAP solutions, including ness users, customers, or partners.
OpenText allows enterprises to manage the SAP ERP application and the SAP Employing low-overhead technology,
increasing amounts of information – Customer Relationship Management this software lets you view transactions
including structured and unstructured application. Non-SAP documents can and diagnose problems across a hetero-
data – with a minimum amount of effort originate from various sources, such as geneous software environment that
and resources. Microsoft Office programs, host systems, includes both SAP and non-SAP applica-
The volume of business data in your legacy software, and customer-specific tions. The software gathers data from
database – which increases with every applications. multiple applications across business
transaction – hinders technology perfor- Below are just some of the key features processes on a continual basis to deliver
mance, slows access to information, and of SAP Document Access: greater insight into overall transaction
decreases the speed and agility of your •• Intuitive navigation – Enables even performance and end-user experience.
business. SAP Archiving lets you off-load occasional users to quickly retrieve Historical data is made readily available
outdated SAP data and documents from content thanks to the software’s cus- for better capacity planning and trend
SAP software while retaining access to tomizable navigation based on folder analysis. Lines of business, meanwhile,
that information. SAP Archiving is avail- structures can use this data to manage service-level
able as part of the SAP Document Access •• Ready access – Offers 360-degree agreements, plan for future technology
application by OpenText and as a sepa- views of SAP and non-SAP documents needs, analyze performance trends, and
rate application for organizations without and SAP online and archived data comply with corporate governance
document access requirements or with •• Secure archiving – Supports the initiatives.
non-SAP content access requirements. secure storage of data and all types of When problems are detected, SAP
With SAP Archiving you can store SAP documents with SAP Archiving Extended Diagnostics sends out auto-
and non-SAP data and documents on a •• Web interface – Provides a convenient matic alerts that help your IT team resolve
secure archive server with logical and Web user interface that can be inte- the issue immediately. Teams can access
physical archive management function- grated into a customer portal or with essential data, perform root-cause analy-
ality. During its lifecycle, the data is the SAP NetWeaver® Portal sis to identify the source of the problem,
stored in a durable, unalterable, and tam- component focus on incidents based on business

15. priorities, and quickly assign the right In addition, SAP UEM measures and
person to fix a problem. Because you can reports critical information about how
pinpoint problems before they impact people experience the actual perfor-
your user base, user satisfaction mance of the applications they use.
increases. Using SAP UEM, you can extract action-
able information about application
SAP User Experience Management usage, adoption, and compliance to help
Application by Knoa you close performance and training gaps.
This helps maximize training investment
The SAP User Experience Management by linking it to actual user performance.
(SAP UEM) application by Knoa accu- Ultimately, you will be able to improve
rately determines how each person in system performance, reduce application
your organization uses the applications errors, and minimize calls to the help
you deploy. SAP UEM provides input for desk, which lowers support costs. By
comprehensive reports that you can use providing critical, accurate, real-time
to improve application response times, data, the application helps you derive
pinpoint training needs, adjust business maximum value from your SAP solution.
processes, and help determine that
you’re deriving the value you planned on.
At SAP, application lifecycle management is a term
used to describe the processes, tools, services, and
organizational model to manage SAP and non-SAP
software throughout the lifecycle of your solutions,
from concept to phaseout.
SAP Solution in Detail – Application Lifecycle Management Eases Innovation, Boosts Quality, Reduces Risk 15

16. Landscape Transformation:
Keeping Pace with Change
Companies must stay ahead of ever- Challenges
changing markets and on top of the latest SAP Landscape Transformation can
technologies. Emerging demands and help you:
evolving business requirements drive •• Manage mergers and acquisitions,
organizations to realign their corporate carve-out projects, and outsourcing
structures, a fact often reflected in the •• Manage reorganization when faced
IT-based activities corporations under- with departmental mergers or tasked
take to keep pace with change. Whether with splitting or merging cost centers
you are looking for ways to acquire a •• Optimize business processes when
new company, carve out a business unit, introducing global sales processes and
restructure your company, optimize exist- central purchasing
ing business processes (for example, by •• Harmonize data for the rollout of
making use of shared-service centers), or global templates and introduction of
align your existing IT landscape, SAP pro- master-data management
vides software and services to help. •• Reduce total cost of operations
through system consolidation and cen-
SAP Landscape Transformation tralization of data and development
Software and Services
Key Features
SAP Landscape Transformation software With SAP Landscape Transformation,
and services are the culmination of expe- you will be able to:
rience SAP has gleaned from thousands •• Identify the most suitable transforma-
of IT transformation projects. These solu- tion approach, determine the scope of
tions and services embrace technology, the project, and produce a technical
support for best practices, and method- feasibility assessment
ologies in one integrated approach •• Evaluate projects using decision trees
for accelerating your business and IT and methodologies
transformation. •• Execute business transformation with
minimized business interruption
Because point solutions are not integrated, they do not
provide consistent information throughout the applica-
tion lifecycle. They hinder collaboration between phases
and between business and IT, and create process gaps
and disruptions.

17. Summary:
Establishing a Single Source of Truth
The solutions discussed in this paper •• Less risk as a result of releasing
work together as an integrated set of higher-quality applications to
applications to streamline many of the production
tasks associated with managing the •• Lower IT cost thanks to automated
application lifecycle. It all starts with a software that streamlines tasks and
single source of truth established promotes reuse
through SAP Solution Manager. By cen- •• High business continuity and minimal
tralizing application management data downtime due to advanced diagnostics
and functionality within SAP Solution for rapid troubleshooting
Manager, you can help standardize qual- •• Accelerated innovation thanks to
ity assurance processes enterprise-wide. high-performance, robust applications
You can then model your environment to that allow customers to run IT like a
build the right applications for your orga- smoothly operating factory
nization, accelerate testing duties using •• Better collaboration among key
automated tools that minimize mistakes, stakeholders as a result of software
and monitor live applications to keep that promotes ease of use and infor-
performance high. This results in signifi- mation exchange
cant, tangible business benefits such as:
•• Higher-quality applications due to For More Information
software that supports a process-
oriented approach to modeling, To learn more, contact your SAP repre-
testing, and monitoring sentative today or visit us online at
www.sap.com.
As a centralized hub for application management
processes, SAP Solution Manager facilitates collabora-
tion. You gain a single source of the truth throughout
the lifecycle of your applications.
SAP Solution in Detail – Application Lifecycle Management Eases Innovation, Boosts Quality, Reduces Risk 17

18. www.sap.com/contactsap
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