SAP Solution in DetailSolution ExtensionsApplication Lifecycle Management EasesInnovation, Boosts Quality, Reduces Risk
Table of Contents                4	    Quick Facts                         13	   ALM Process:                             ...
Quick FactsSummary                                     Business Challenges                        •• Automated testing too...
Application Lifecycle Management –The ProcessesCustomers gain optimal value from their business solutions byimplementing S...
Application Lifecycle                        ITIL PhasesManagement in Detail                         ITIL is widely adopte...
ALM Process                                   What the ALM Process DoesSolution documentation                        Ident...
How to Tackle ALM Challenges                  and transparency. Collaboration between     •• Manage and report on KPIsTher...
Support for Application LifecycleManagement from SAPManaging application quality and mini-           All of the tools and ...
ALM Process: Solution ImplementationDuring the ALM process called solution        and custom requirements. The end result ...
automatic. This expedites the work of          their day-to-day activities. It provides      based options for the softwar...
ALM Process: Test ManagementThe ALM process referred to as test man-      Center with SAP Solution Manager so          SAP...
ALM Process:Business Process OperationsThe ALM process called business pro-          SAP Process Performancecess operation...
ALM Process: Technical OperationsThe amount of work required to build,           perproof format, lowering the costs and  ...
priorities, and quickly assign the right        In addition, SAP UEM measures andperson to fix a problem. Because you can ...
Landscape Transformation:Keeping Pace with ChangeCompanies must stay ahead of ever-           Challengeschanging markets a...
Summary:Establishing a Single Source of TruthThe solutions discussed in this paper         •• Less risk as a result of rel... xxx xxx (YY/MM) ©2012 SAP AG. All rights reserved.   107 552 (12/02) ©2012 SAP AG. All rights res...
Application Lifecycle Management with SAP Solution Extensions
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Application Lifecycle Management with SAP Solution Extensions


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In this overview of SAP's approach to application lifecycle management, you can learn more about the processes, tools, services, and organizational model used to manage SAP® and non-SAP software throughout the lifecycle of your solutions, from concept to phaseout. Application lifecycle management is a foundation that supports your quest to run IT like a factory and enables you to adopt innovations from SAP rapidly. You can manage minor changes, such as patches, and develop new implementations and adaptations of existing solutions to support company carve-outs or business mergers faster, with increased quality, and reduced risk.

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Application Lifecycle Management with SAP Solution Extensions

  1. 1. SAP Solution in DetailSolution ExtensionsApplication Lifecycle Management EasesInnovation, Boosts Quality, Reduces Risk
  2. 2. Table of Contents 4 Quick Facts 13 ALM Process: Business Process Operations 5 Application Lifecycle SAP Central Process Scheduling Management – The Processes Application by Redwood Application Lifecycle SAP Process Performance Management in Detail Management Application by Software AG 9 Support for Application Lifecycle Management from SAP 14 ALM Process: Technical Operations 10 ALM Process: SAP Archiving Application Solution Implementation by OpenText SAP Application Visualization SAP Document Access Software by iRise Application by OpenText SAP Central Process Scheduling SAP Extended Diagnostics Application by Redwood Application by CA Wily SAP Enterprise Modeling SAP User Experience Management Applications by Software AG Application by Knoa SAP Knowledge Acceleration SAP Workforce 16 Landscape Transformation: Keeping Pace with Change Performance Builder SAP Landscape Transformation 12 ALM Process: Test Management Software and Services SAP LoadRunner Application by HP 17 Summary: Establishing a Single Source of Truth SAP Quality Center Application For More Information by HP SAP Test Acceleration and Optimization Application SAP Test Data Migration Server Software
  3. 3. Quick FactsSummary Business Challenges •• Automated testing tools – Keep paceSAP helps you implement high-quality •• Manage applications across the appli- with testing demand while improvingsolutions rapidly with our approach to cation lifecycle the quality of each innovationapplication lifecycle management. You •• Manage change to mitigate the risk of •• Diagnostic software – Track applica-can model business processes efficiently, outages, poor performance, and infra- tion performance in the live environ-improve the quality of new implementa- structure damage ment to proactively diagnose problemstions, and confirm that targeted busi- •• Support rapid business innovation andness requirements are implemented changing business requirements Business Benefitsas intended. •• Automate testing •• High-quality applications due to soft- •• Validate business requirements prior ware-supported, process-oriented to design and development modeling, testing, and monitoring •• Align IT and business on software •• Superior business continuity through requirements and user-experience release of high-quality applications to design production •• Lower IT costs due to highly auto- Key Features mated tasks •• Centralized application control – •• More effective IT management Manage the application lifecycle from through improved standards and a “single source of truth” practices •• Iterative solution design – Validate business requirements prior to design For More Information and development Contact your SAP representative today •• Business process modeling – Inte- or visit us online at grate business process models with testing solutions for process-based testing and end-user training
  4. 4. Application Lifecycle Management –The ProcessesCustomers gain optimal value from their business solutions byimplementing SAP’s recommended approach to applicationlifecycle management (ALM). You can manage minor changes,such as patches, and develop new implementations and adap-tations of existing solutions to support company carve-outs orbusiness mergers faster, with increased quality, and reducedrisk. Our ASAP methodology supports IT and the businessthroughout the application lifecycle.At SAP, application lifecycle management mance indicators (KPIs), reach a high At SAP, application lifecycle manage-is a term that describes the processes, return on the investment, increase the ment focuses on the following areas:tools, services, and organizational model quality of implemented solutions and •• Processes based upon standards forused to manage SAP® and non-SAP processes, and reduce risk. best practices drawn up by SAP AGSsoftware throughout the lifecycle of your Our application lifecycle management •• Tools from SAP and third-party ven-solutions, from concept to phaseout. approach assists IT managers in devel- dors designed to support the ALMApplication lifecycle management is a oping best practices for managing each processesfoundation that supports your quest to IT process no matter how complicated •• Support and consulting services thatrun IT like a factory and enables you to the application landscape might be. The provide access to expert knowledgeadopt innovations from SAP rapidly. 11 processes supported by SAP software and educational services to empower Within the framework of ALM, SAP are aligned with the solution standards your workforcesupports 11 application lifecycle manage- developed by the SAP Active Global Sup- •• A best-practice methodology, organi-ment processes that help you manage port (SAP AGS) organization. IT manag- zational model, and solution stan-your SAP and non-SAP applications from ers can implement these standards dards that assist you in managing theimplementation through to the retirement quickly using the SAP Solution Manager organizational aspects of your soft-of the solutions. These ALM processes application management solution pro- ware landscaperun within the context of the five-phase vided as part of their SAP EnterpriseInformation Technology Infrastructure Support agreement. IT and business managers are taskedLibrary (ITIL) framework. ITIL provides Business managers benefit from tools with maintaining business continuity,generic guidelines for IT management designed to help them validate and con- accelerating innovation, and reducingstandards that represent good practices. firm business requirements and develop risk while keeping the total cost of opera-Customers who do not run ITIL shops can a proof of vision prior to any coding, pro- tions low and protecting the company’sstill benefit from following these ALM pro- gramming, or configuration. Process IT investment. Meeting these objectivescesses within the context of the ASAP models can be built and used throughout on a continual basis is exactly what themethodology or their own methodology. the lifecycle of the process to help design ALM approach is designed to facilitate. The processes behind application life- and efficiently implement the process, To gain optimal value from your businesscycle management are straightforward. while providing feedback on process per- solutions, SAP provides software andThey provide a set of integrated tools formance after the software has gone technology to help you with applicationand processes designed to help IT realize into productive operation. The process lifecycle management, including all thethe benefits of the company’s invest- models are used throughout testing to tools you require to perform the tasksment in new technology and processes verify that the built solution meets the efficiently and effectively.with minimum risk. The same tools are relevant requirements. After going liveused to gather intelligence about how with the solution, the process models arethe processes are running from both the used to monitor and track business per-IT and the business point of view. This formance and can be used as a basis toenables IT to manage those processes develop changes to the software to meetin such a way as to achieve key perfor- evolving business demands.SAP Solution in Detail – Application Lifecycle Management Eases Innovation, Boosts Quality, Reduces Risk 5
  5. 5. Application Lifecycle ITIL PhasesManagement in Detail ITIL is widely adopted for IT service man- agement because it so clearly defines aManagers must manage their solutions framework for identifying, planning,during the various ALM processes while delivering, and supporting IT servicesoperating within several phases of ITIL delivered to the business. Regardless ofconcurrently. New solutions are imple- the methodology you use to managemented as productive operations con- your application landscape – the ASAPtinue to be supported. Current processes methodology or your own methodologyare optimized and changes to productive – this framework has distinct phasesprocesses are implemented at the same within which the 11 ALM processes sup-time as service-level agreements to the ported by the ASAP methodology canbusiness and KPIs are being met. During be performed.this time, regression tests of changes areexecuted to verify that high-quality inno- Application Lifecyclevations and changes are delivered. Mean- Management Processeswhile, monitoring the current operation ALM processes are activities that ITof solutions and troubleshooting prob- management can deliver as IT serviceslems is taking place and active business to support your software in specificoperations are being managed. To help stages of the application lifecycle. Thecustomers coordinate and orchestrate 11 ALM processes supported by SAPthese activities, SAP provides integrated observe best-practices standards tosoftware and tools designed to reuse keep your SAP software running like ainformation and streamline the work smoothly operating factory. SAP AGSassociated with ALM. publishes solution standards for each of the 11 processes. SAP Solution Manager is the primary tool used to support these processes. The application management solution also serves as the hub for inte- grating additional software to help you address your ALM activities.The 11 ALM processes supported by SAP observe best-practices standards to keep your SAP software runninglike a smoothly operating factory. SAP AGS publishessolution standards for each of the 11 processes.
  6. 6. ALM Process What the ALM Process DoesSolution documentation Identifies and documents business processes for SAP® solutions, including partner software components, custom code, and interfacesSolution implementation Identifies, adapts, and implements new and enhanced future-proof business and technical software implementationsTemplate management Allows customers with multisite SAP software installations to create and manage their company-wide business process library – from initial template definition to template implementation and template optimizationTest management Defines the unit, scenario, and integration testing requirements and test scope for projects and changes; is used to develop automatic and manual test cases, man- age the testers, and report on test progress and test resultsChange control management Provides workflow-based management of business- and technology-driven chang- es integrated with project management and synchronized deployment functions; leads to improved reliability of the solution and minimized risk through segregation of duties and transparency of all changes; contributes to technical and functional robustnessApplication incident management Enables centralized and common incident and issue message processing on mul- tiple organizational levels; offers a communication channel with all relevant stake- holders of an incident; is integrated in all ALM processes; can be connected to a non-SAP software help desk application; includes follow-up activities such as knowledge research, root-cause analysis, and change managementTechnical operations Monitors system and end-user experience and the routine tasks of system admin- istration, such as sending alerts and analyzing and maintaining SAP solutionsBusiness process operations Sets up, supports, and executes operational processes, including business process and interface monitoring, job scheduling management, data consistency manage- ment, and data volume managementMaintenance management Covers the lifecycle management of corrective software packages from discovery and retrieval to test-scope optimization and optional automatic deployment to productive environmentsLandscape transformation Manages business- and IT-driven changes in SAP software landscapesUpgrade management Provides comprehensive project support for release transitions; helps SAP cus- tomers understand and manage the major technical risks and challenges of an upgrade projectSAP Solution in Detail – Application Lifecycle Management Eases Innovation, Boosts Quality, Reduces Risk 7
  7. 7. How to Tackle ALM Challenges and transparency. Collaboration between •• Manage and report on KPIsThere are obvious benefits in establishing distributed IT business and partner •• Optimize business processes on anan integrated platform of processes and teams is facilitated. SAP software brings ongoing basis over the lifecycle of yourtools designed to support ALM activities together the processes, tools, services, applicationsand employing a central repository for and point solutions based on SAP Solu-information and reuse of information. Our tion Manager. The framework includes Because this software integrates withcustomers often struggle with point solu- best-of-breed software that comprises SAP Solution Manager, it can share infor-tions that require manual integration in SAP and third-party vendor solutions, all mation across tools and support collabo-order to share information or to trace provided by SAP. Following the integrated ration between IT and the business. Withrequirements. Because they are not ALM approach and with the tools this these solutions, you can support all theintegrated, the solutions do not provide software provides, you will be able to: applications in your complex softwareconsistent information throughout the •• Deliver innovation and manage change landscape, including both SAP and non-application lifecycle. They hinder collabo- more quickly to meet business SAP applications, throughout theirration between phases and between busi- requirements lifecycles.ness and IT, and create process gaps and •• Reduce total cost of ownership The figure shows the products thatdisruptions. •• Deliver superior-quality applications make up the set of this software and the When the processes and tools used by that maintain business continuity and ALM processes they support. Keep ina team are integrated, you gain continuity reduce risk mind, though, that most products supportand consistency from one process to the •• Meet, or exceed, service-level agree- multiple ALM processes, increasing thenext. You benefit from improved visibility ments with the business return on investment for each product.Application Lifecycle Management Processes and Software Design Upgrade Management Solution Documentation Landscape Transformation Solution Implementation SAP Landscape Transformation SAP Application Visualization by iRise SAP Central Process Scheduling by Redwood Maintenance Management SAP enterprise modeling applications by Software AG Business Process Operations SAP® Solution SAP Knowledge Acceleration SAP Central Process Scheduling by Redwood Manager and SAP software SAP Workforce Performance Builder SAP Process Performance Management by Software AG Template Management Technical Operations SAP Archiving by OpenText Test Management SAP Central Process Scheduling by Redwood SAP LoadRunner by HP Operate SAP Document Access by OpenText SAP Quality Center by HP Implement SAP Extended Diagnostics by CA Wily SAP Test Acceleration and Optimization SAP User Experience Management by Knoa SAP Test Data Migration Server Application Incident Management SAP IT Service Management Change Control Management SAP Portfolio and Project Management
  8. 8. Support for Application LifecycleManagement from SAPManaging application quality and mini- All of the tools and applications dis-mizing risk over the course of the appli- cussed in this document integrate withcation lifecycle starts with SAP Solution SAP Solution Manager and support theManager. Provided to customers free of ALM processes. These tools and applica-charge as part of their SAP product tions – some from SAP, others from themaintenance program, SAP Solution SAP ecosystem and partners – help youManager supports the ALM processes manage each of the application lifecycleand integrates with SAP software processes. The figure lists each offeringdesigned to help you address your ALM with the process during which the offer-challenges. As a centralized hub for ing is usually introduced. However, mostapplication management processes, SAP of these products extend across ALMSolution Manager facilitates collabora- processes, increasing the return ontion. You gain a single source of the truth investment for each product.throughout the lifecycle of your applica- Because ALM helps you managetions. Because it is included in your change throughout the application life-maintenance fees, there is no additional cycle, you can oversee spot changes, likecharge for SAP Solution Manager when patches, as well as overarching changes,you purchase your SAP software and such as the implementation of new solu-maintenance contract. This is part of the tions. You have support for performingSAP commitment to help you achieve needed adaptations to software as aapplication quality over the long term result of company carve-outs, businessand maximize performance. mergers, and acquisitions.CIOs are tasked with maintaining business continuity,accelerating innovation, and reducing risk while keepingthe total cost of operations low and protecting thecompany’s IT investment. Meeting these objectivesis what the ALM approach facilitates.SAP Solution in Detail – Application Lifecycle Management Eases Innovation, Boosts Quality, Reduces Risk 9
  9. 9. ALM Process: Solution ImplementationDuring the ALM process called solution and custom requirements. The end result Designing how business process stepsimplementation, you identify, adapt, is a complete, readily understandable will execute as part of the solution designenhance, and implement support for “picture” of requirements. Business and gives process architects more controlbusiness and technical business scenar- IT can agree on what’s needed and how over implementation and execution. Withios. This process teases out business to implement software to meet those the software, they can:innovation from software installation. needs. In most cases, business analysts •• Include end-to-end process executionBased on SAP Solution Manager, you can and functional experts can learn and design with no need to use the ABAP™use the products of the ALM software master the software functionality in less programming languagedescribed below to adapt and implement than a day. •• Include business process steps in thesolutions within your solution landscape. integration test cycle to improve over- SAP Central Process Scheduling all quality and reduce riskSAP Application Visualization Application by Redwood •• Plan business-user interaction to driveSoftware by iRise efficiency and help ensure stakeholder From solution design to operation and visibility throughout the processWith SAP Application Visualization continuous improvement, enterprisesoftware by iRise, you verify business process automation helps you manage SAP Enterprise Modelingrequirements and improve collaboration business and IT processes. Based on the Applications by Software AGbetween IT and the business. The diffi- SAP Central Process Scheduling applica-culty of capturing clear, accurate require- tion by Redwood, this automation con- SAP enterprise modeling applications byments for software development projects nects people, applications, and systems Software AG combine Web-based com-is generally acknowledged. SAP Applica- to make your processes more efficient, ponents to help you create, optimize, andtion Visualization eases the task, helping reliable, and cost-effective. It gives busi- manage end-to-end support of businessbusiness and IT communicate better, ness stakeholders more visibility and processes by SAP and non-SAP applica-share their vision, verify their under- control of process execution; improves tions. Working within an integrated, role-standing of business requirements, and process quality, continuity, and consis- based, intuitive modeling environment,reduce the risk of costly project overruns tency; and reduces process costs. you get help for process design, analysis,during development. Business users require more visibility optimization, implementation, and mea- With SAP Application Visualization, you and control over when and under what surement. You can design support forcan rapidly create an integrated, interac- conditions their processes execute. future-proof business processes basedtive view of an entire solution design or Enterprise process automation enables on enterprise-wide standards. The soft-any part of it you require. This visualiza- business stakeholders to actively partici- ware facilitates the implementation oftion allows you to show stakeholders pate in the execution of their processes, internal controls that comply with regu-how standard and nonstandard elements providing role-based interfaces for lations and support your IT governanceof SAP and partner software would look interactions such as approvals, decision initiatives. Because the software is inte-and interact within either a new or exist- checkpoints, and responses to alerts. grated with SAP Solution Manager, youing software landscape. Stakeholders This gives business users the right level of can integrate business requirements,can test-drive and fully experience the IT transparency and helps close the gap blueprint models, and technical imple-proposed vision for the application between business and IT responsibilities. mentation. Using drag-and-drop func-design and provide feedback before any In addition to empowering business users, tions, process designers can assembleexpensive coding takes place. A working these interfaces reduce the burden on a series of process components to modelpreview can be completed in a matter of IT to respond to minor process issues, a business process. Synchronizationhours to encompass integrated work- alleviating help-desk workload and freeing between SAP Solution Manager andflows, interfaces to existing solutions, resources for value-adding activities. the enterprise modeling application is
  10. 10. automatic. This expedites the work of their day-to-day activities. It provides based options for the software are avail-merging technical and business views of input for users to learn and refresh their able for producers, managers, anda process model and enhances commu- skills on a daily basis, so they derive navigators, as meets your organization’snication between IT and business maximum value and satisfaction from needs. The result is a lower cost of owner-analysts. the software. SAP Knowledge Accelera- ship and a workforce empowered to get SAP enterprise modeling applications tion is Web-based, customizable, and the most from your SAP solution. Itsby Software AG include: flexible. You can deploy it through a advanced features help keep support and•• SAP Business Designer application by learning management system, a server, training costs down and regulatory com- Software AG or a CD. It gives you complete training pliance high. Its modest system require-•• SAP Business Process Optimization and performance support – which you ments and fast deployment options application by Software AG can use immediately or tailor to your reduce IT costs and speed up ramp-up•• SAP Business Publisher application by company’s specific needs. time significantly. And SAP Workforce Software AG The learning environment SAP Knowl- Performance Builder is highly scalable.•• SAP Enterprise Modeling application edge Acceleration provides is divided by Software AG into different training modules and includes quick-reference material basedSAP enterprise modeling applications by on different learning objectives, businessSoftware AG significantly accelerate the processes, and tasks. This allows userssolution design process. This is mainly to focus on just the functions and con-due to automation made possible by cepts they need to know. They canleveraging the business process reposi- choose what and when they learn, at atory within SAP Solution Manager, which pace that best matches their needs. Andallows you to jettison the old method of because SAP Knowledge Acceleration istacking process models to the wall to available 24x7, learners can refer back toevaluate them. Because you get a clear the tutorials and performance-supportview of standard SAP software function- documents whenever they have ques-ality, the need for customization is tions or need more information on a par-reduced. You can make informed deci- ticular topic.sions about when to move forward with-out customizing solutions. SAP Workforce Performance BuilderSAP Knowledge Acceleration SAP Workforce Performance Builder soft-SAP Knowledge Acceleration software ware helps you create and deploy useroffers a powerful set of solutions to track, documentation, context-sensitive userunderstand, and manage business per- help, simulations, e-learning content, testformance. It can unlock the power of scripts, and process documentation withyour SAP solutions by facilitating user unprecedented power and speed. Its coreadoption. SAP Knowledge Acceleration functionality and optional extensionsincreases users’ understanding of the work together to integrate and managebenefits of your SAP software invest- the work of subject matter experts, con-ment and helps users develop skills to tent developers, project leaders, andleverage your SAP solutions to perform change and learning managers. Role-SAP Solution in Detail – Application Lifecycle Management Eases Innovation, Boosts Quality, Reduces Risk 11
  11. 11. ALM Process: Test ManagementThe ALM process referred to as test man- Center with SAP Solution Manager so SAP Test Data Migrationagement defines various types of test you can smoothly transfer your business Server Softwarerequirements and the scope of testing to solution design structure and relatedbe carried out based on implementation artifacts. These may include specifica- SAP Test Data Migration Server softwareproject or specific change requests. tions, business test requirements, and can help you dramatically reduce testingDuring the test management process, test objects, such as transactions, imple- demand on infrastructure resources.automated and manual test cases are mentation guide activities, and custom Through the creation of small, user-developed, testers are managed, and test programs. friendly environments with consistent,processes and test results are reported. When it comes time to test your appli- relevant extracts of real business data,Test defects are also resolved during this cation, SAP Quality Center helps cap risk this software minimizes infrastructureprocess. and the uncertainty often involved in and maintenance expenses and maxi- testing complex applications embedded mizes the effectiveness and accuracy ofSAP LoadRunner Application in constantly evolving environments. your nonproduction systems. You canby HP Through automation, the software use the software to: increases the speed, accuracy, and effi- •• Create a separate client for testingQuality assurance should never be limited ciency of testing, and it supports a con- purposes within the development envi-to functional testing. You also need to sistent, repeatable process for core ronment and supply it with currentknow that your applications will perform testing activities. These include planning data from the production softwareeffectively under any load circumstances. and scheduling tests, analyzing results, environmentThis is where the SAP LoadRunner appli- managing defects, and creating consoli- •• Supply clients in quality assurance,cation by HP can help. SAP LoadRunner dated reports. You can transfer test testing, and training environments withuses industry-standard load-testing func- results to SAP Solution Manager, where current datationality to predict system behavior and project managers can centrally monitor •• Build up a test environment with aperformance. It can emulate thousands them. This gives them greater control reduced data set for testing upgradesof concurrent users to put applications over testing processes and simplifies the •• Create master clients that can storethrough the rigors of real-life user loads. reuse of critical testing information. test data for delivery to other test andYou can stress an application from end to training clients after a system resetend, measuring response times and mak- SAP Test Acceleration anding corrections before the application is Optimization Application Your great benefit is that you can createdelivered to the end users. With its thor- test environments that use approxi-ough, integrated diagnostics and valida- The SAP Test Acceleration and Optimiza- mately 30% of the data in your produc-tion functionality, SAP LoadRunner helps tion application helps speed the test- tion environment. This enables your testmitigate performance risks, accelerate ing process without sacrificing quality. teams to work with a far more manage-application delivery, and increase busi- Through a simple drag-and-drop inter- able set of data and helps you reduceness agility. face, the software lets you break down IT costs by conserving infrastructure applications into components. These resources.SAP Quality Center Application components can then be assembled intoby HP small, parameterized, manageable test cases on which you can run a multitudeThe SAP Quality Center application by of tests in a short amount of time. Web-HP helps facilitate test management by access features support globalizedenabling efficient communication and testing environments for nonstop, follow-collaboration across teams and phases. the-sun quality assurance activities.An adapter integrates SAP Quality
  12. 12. ALM Process:Business Process OperationsThe ALM process called business pro- SAP Process Performancecess operations focuses on topics Management Applicationrelated to application operations that are by Software AGcritical to maintaining the smooth, reli-able operation of your core business pro- Measuring existing processes is oftencesses in order to meet your business the first and most critical step in creatingrequirements. This functionality sup- a streamlined, flexible, profitable organi-ports the entire operational process, zation. The SAP Process Performancefrom creating a job request to executing Management application by Softwareand monitoring the job. AG, a browser-based client-server appli- cation, helps you diagnose and under-SAP Central Process Scheduling stand business processes with analyticalApplication by Redwood tools that can be easily understood by business leaders and IT experts alike.While growth, acquisition, and the evolu- The software’s Java application servertion of technology complicate process extracts relevant KPIs from your SAPmanagement, job scheduling can cap the software, aggregates them, and allocatescomplexity by providing a central point of them in a central database. Calculationscontrol across your organization. The are carried out on the server.SAP Central Process Scheduling applica- SAP Process Performance Manage-tion by Redwood manages and auto- ment then helps your business and pro-mates business processes across SAP cess owners visualize, understand, andand non-SAP software environments to evaluate processes by providing a com-deliver a rapid return on your investment, prehensive picture of your actual processlower costs, and help you adapt to performance from two important per-changing customer and market spectives. The objective measurement ofdemands. KPIs yields quantitative insight, while the To further simplify process manage- graphic visualization of business activi-ment, the intuitive, Web-based GUI within ties promotes a qualitative understand-SAP Central Process Scheduling lets you ing of operational processes. With thismanage multiple scheduling tools as one. pragmatic yet powerful visualization andUsers are granted secure access from analysis of business processes, youranywhere and at any time – including users can drill through from an end resultremote support for mobile devices. And to the contributing factors. As a result,because SAP Central Process Scheduling you gain new insight into the influencingfocuses on processes, its job scheduling factors and patterns that create a givenmanagement tools can orchestrate the outcome.physical, virtual, and cloud-based ITresources needed to support individualprocesses. This in turn can dynamicallyinfluence the IT infrastructure so pro-cesses complete successfully. The soft-ware also enables precise, process-basedsystem management acrossenvironments.SAP Solution in Detail – Application Lifecycle Management Eases Innovation, Boosts Quality, Reduces Risk 13
  13. 13. ALM Process: Technical OperationsThe amount of work required to build, perproof format, lowering the costs and Because SAP Document Access consoli-test, and deploy an application may be risks associated with meeting data reten- dates content with the creation of asubstantial, but it marks only the begin- tion and disposal requirements. In addi- single customer or project folder, thening of the application lifecycle. It is dur- tion, off-loading data speeds up backup application enables cross-departmentaling the ALM process called technical and recovery times, reduces administra- and cross-business collaboration. Foroperations that an application will prove tive and hardware costs, and decreases example, you can present “one face toits value to the company – and IT needs the time it takes to implement enterprise the customer” by providing front-officeto do everything within its power to application upgrades. Administrators can employees with a complete view of alldeliver value wherever possible. During archive data when necessary and even customer interactions, helping raise boththis ALM process, you monitor, analyze, schedule data archiving to enhance the your customer service levels and yourand maintain SAP and non-SAP solutions. application’s performance. revenue.However, monitoring technology compo-nents in the IT infrastructure can only tell SAP Document Access SAP Extended Diagnosticspart of the story. To achieve full monitor- Application by OpenText Application by CA Wilying coverage of applications, you need totrack performance from the perspective The SAP Document Access application by The SAP Extended Diagnostics applica-of the end user. OpenText is powerful enterprise content tion by CA Wily lets you monitor complex management software that integrates Web applications in production environ-SAP Archiving Application fully with your SAP applications. It allows ments on a 24x7 basis. Your IT group canby OpenText you to store, manage, and retrieve SAP use it to detect problems and resolve and non-SAP documents across SAP them quickly before they impact busi-The SAP Archiving application by transactions and SAP solutions, including ness users, customers, or partners.OpenText allows enterprises to manage the SAP ERP application and the SAP Employing low-overhead technology,increasing amounts of information – Customer Relationship Management this software lets you view transactionsincluding structured and unstructured application. Non-SAP documents can and diagnose problems across a hetero-data – with a minimum amount of effort originate from various sources, such as geneous software environment thatand resources. Microsoft Office programs, host systems, includes both SAP and non-SAP applica- The volume of business data in your legacy software, and customer-specific tions. The software gathers data fromdatabase – which increases with every applications. multiple applications across businesstransaction – hinders technology perfor- Below are just some of the key features processes on a continual basis to delivermance, slows access to information, and of SAP Document Access: greater insight into overall transactiondecreases the speed and agility of your •• Intuitive navigation – Enables even performance and end-user SAP Archiving lets you off-load occasional users to quickly retrieve Historical data is made readily availableoutdated SAP data and documents from content thanks to the software’s cus- for better capacity planning and trendSAP software while retaining access to tomizable navigation based on folder analysis. Lines of business, meanwhile,that information. SAP Archiving is avail- structures can use this data to manage service-levelable as part of the SAP Document Access •• Ready access – Offers 360-degree agreements, plan for future technologyapplication by OpenText and as a sepa- views of SAP and non-SAP documents needs, analyze performance trends, andrate application for organizations without and SAP online and archived data comply with corporate governancedocument access requirements or with •• Secure archiving – Supports the initiatives.non-SAP content access requirements. secure storage of data and all types of When problems are detected, SAP With SAP Archiving you can store SAP documents with SAP Archiving Extended Diagnostics sends out auto-and non-SAP data and documents on a •• Web interface – Provides a convenient matic alerts that help your IT team resolvesecure archive server with logical and Web user interface that can be inte- the issue immediately. Teams can accessphysical archive management function- grated into a customer portal or with essential data, perform root-cause analy-ality. During its lifecycle, the data is the SAP NetWeaver® Portal sis to identify the source of the problem,stored in a durable, unalterable, and tam- component focus on incidents based on business
  14. 14. priorities, and quickly assign the right In addition, SAP UEM measures andperson to fix a problem. Because you can reports critical information about howpinpoint problems before they impact people experience the actual perfor-your user base, user satisfaction mance of the applications they use.increases. Using SAP UEM, you can extract action- able information about applicationSAP User Experience Management usage, adoption, and compliance to helpApplication by Knoa you close performance and training gaps. This helps maximize training investmentThe SAP User Experience Management by linking it to actual user performance.(SAP UEM) application by Knoa accu- Ultimately, you will be able to improverately determines how each person in system performance, reduce applicationyour organization uses the applications errors, and minimize calls to the helpyou deploy. SAP UEM provides input for desk, which lowers support costs. Bycomprehensive reports that you can use providing critical, accurate, real-timeto improve application response times, data, the application helps you derivepinpoint training needs, adjust business maximum value from your SAP solution.processes, and help determine thatyou’re deriving the value you planned on.At SAP, application lifecycle management is a termused to describe the processes, tools, services, andorganizational model to manage SAP and non-SAPsoftware throughout the lifecycle of your solutions,from concept to phaseout.SAP Solution in Detail – Application Lifecycle Management Eases Innovation, Boosts Quality, Reduces Risk 15
  15. 15. Landscape Transformation:Keeping Pace with ChangeCompanies must stay ahead of ever- Challengeschanging markets and on top of the latest SAP Landscape Transformation cantechnologies. Emerging demands and help you:evolving business requirements drive •• Manage mergers and acquisitions,organizations to realign their corporate carve-out projects, and outsourcingstructures, a fact often reflected in the •• Manage reorganization when facedIT-based activities corporations under- with departmental mergers or taskedtake to keep pace with change. Whether with splitting or merging cost centersyou are looking for ways to acquire a •• Optimize business processes whennew company, carve out a business unit, introducing global sales processes andrestructure your company, optimize exist- central purchasinging business processes (for example, by •• Harmonize data for the rollout ofmaking use of shared-service centers), or global templates and introduction ofalign your existing IT landscape, SAP pro- master-data managementvides software and services to help. •• Reduce total cost of operations through system consolidation and cen-SAP Landscape Transformation tralization of data and developmentSoftware and Services Key FeaturesSAP Landscape Transformation software With SAP Landscape Transformation,and services are the culmination of expe- you will be able to:rience SAP has gleaned from thousands •• Identify the most suitable transforma-of IT transformation projects. These solu- tion approach, determine the scope oftions and services embrace technology, the project, and produce a technicalsupport for best practices, and method- feasibility assessmentologies in one integrated approach •• Evaluate projects using decision treesfor accelerating your business and IT and methodologiestransformation. •• Execute business transformation with minimized business interruptionBecause point solutions are not integrated, they do notprovide consistent information throughout the applica-tion lifecycle. They hinder collaboration between phasesand between business and IT, and create process gapsand disruptions.
  16. 16. Summary:Establishing a Single Source of TruthThe solutions discussed in this paper •• Less risk as a result of releasingwork together as an integrated set of higher-quality applications toapplications to streamline many of the productiontasks associated with managing the •• Lower IT cost thanks to automatedapplication lifecycle. It all starts with a software that streamlines tasks andsingle source of truth established promotes reusethrough SAP Solution Manager. By cen- •• High business continuity and minimaltralizing application management data downtime due to advanced diagnosticsand functionality within SAP Solution for rapid troubleshootingManager, you can help standardize qual- •• Accelerated innovation thanks toity assurance processes enterprise-wide. high-performance, robust applicationsYou can then model your environment to that allow customers to run IT like abuild the right applications for your orga- smoothly operating factorynization, accelerate testing duties using •• Better collaboration among keyautomated tools that minimize mistakes, stakeholders as a result of softwareand monitor live applications to keep that promotes ease of use and infor-performance high. This results in signifi- mation exchangecant, tangible business benefits such as:•• Higher-quality applications due to For More Information software that supports a process- oriented approach to modeling, To learn more, contact your SAP repre- testing, and monitoring sentative today or visit us online at a centralized hub for application managementprocesses, SAP Solution Manager facilitates collabora-tion. You gain a single source of the truth throughoutthe lifecycle of your applications.SAP Solution in Detail – Application Lifecycle Management Eases Innovation, Boosts Quality, Reduces Risk 17
  17. 17. xxx xxx (YY/MM) ©2012 SAP AG. All rights reserved. 107 552 (12/02) ©2012 SAP AG. All rights reserved.SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign,SAP BusinessObjects Explorer, StreamWork, SAP HANA, and otherSAP products and services mentioned herein as well as their respectivelogos are trademarks or registered trademarks of SAP AG in Germanyand other countries.Business Objects and the Business Objects logo, BusinessObjects,Crystal Reports, Crystal Decisions, Web Intelligence, Xcelsius, and otherBusiness Objects products and services mentioned herein as well as theirrespective logos are trademarks or registered trade­ arks of Business mObjects Software Ltd. Business Objects is an SAP company.Sybase and Adaptive Server, iAnywhere, Sybase 365, SQL Anywhere, andother Sybase products and services mentioned herein as well as theirrespective logos are trademarks or registered trademarks of Sybase Inc.Sybase is an SAP company.Crossgate, m@gic EDDY, B2B 360°, and B2B 360° Services are registeredtrademarks of Crossgate AG in Germany and other countries. Crossgateis an SAP company.All other product and service names mentioned are the trademarks oftheir respective companies. Data contained in this document servesinformational purposes only. National product specifications may vary.These materials are subject to change without notice. These materialsare provided by SAP AG and its affiliated companies (“SAP Group”)for informational purposes only, without representation or warranty ofany kind, and SAP Group shall not be liable for errors or omissions withrespect to the materials. The only warranties for SAP Group products andservices are those that are set forth in the express warranty statementsaccompanying such products and services, if any. Nothing herein shouldbe construed as constituting an additional warranty.