SAP Workforce Performance Builder Partner Presentation
 

SAP Workforce Performance Builder Partner Presentation

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- Introducing SAP Workforce Performance Builder software: Win the race ...

- Introducing SAP Workforce Performance Builder software: Win the race
- Selected enhancements and upcoming release
- Conclusion

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SAP Workforce Performance Builder Partner Presentation SAP Workforce Performance Builder Partner Presentation Presentation Transcript

  • SAP Workforce Performance Builder Partner Presentation Sebastian E. Grodzietzki, Global Solution Owner, Head of Solution Management, SAP Workforce Performance Builder March, 2014 Partner
  • Agenda Introducing SAP Workforce Performance Builder software: Win the race Selected enhancements and upcoming release Conclusion This presentation and SAP’s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. © 2014 SAP AG or an SAP affiliate company. All rights reserved. Partner 2
  • Win the race with SAP Workforce Performance Builder Faster projects Reduced operating expense Higher productivity   
  • Significantly enhance user knowledge Share expertise to speed user adoption User Knowledge = Process Confidence = User Adoption With SAP Workforce Performance Builder software e-learning and performance support Without e-learning and performance support © 2014 SAP AG or an SAP affiliate company. All rights reserved. Partner 4
  • Are you constantly thinking about: The need to cut training and related infrastructure costs? Employee skills and regulatory compliance? Support for formal and informal + social learning needs? Leveraging user-generated content without additional authoring tool trainings? The need to cut help-desk and process costs? Creating single-source help materials for the entire IT landscape? Up-to-date processes, trainings, and test documentation? Whether the entire workforce, even those without their own workstations, can access relevant knowledge in the moment of need via mobile devices? Supporting microlearning inside and outside of the office? Then consider SAP Workforce Performance Builder! © 2014 SAP AG or an SAP affiliate company. All rights reserved. 5
  • Do these spending concerns sound familiar? How do I develop, localize, and maintain documentation and learning content for solutions effectively and efficiently? How can I help ensure customer project success for solutions? How can I help ensure high solution adoption and user performance? How can I reduce support costs? How can I help customers get maximum ROI and minimum total cost of ownership (TCO) out of my solutions? How do I approach new market segments? How can I increase my average deal size? How can my customers can get the most out of my solution? Then consider SAP Workforce Performance Builder! © 2014 SAP AG or an SAP affiliate company. All rights reserved. 6
  • Why SAP Workforce Performance Builder? Addressing the business challenges of SAP partners  Manage documentation and training content for your own solutions Leverage a high-quality recording to create blended e-learning materials, manuals, training and process documentation, and real-time help.  Decrease the risk of project failure with your solutions Benefit from a sustainably enabled workforce that knows how to operate your enterprise applications immediately.  Increase project speed and quality Offer context-related, in-application support to provide microlearning in the moment of need to reduce support-ticket volume.  Boost ROI and lower TCO for your customers Achieve sustainably higher user adoption and performance of your solutions by creating the right content in the shortest possible time and making in-context offers.  Strengthen reach within your customer base and add net-new revenue streams Benefit from another amazing product in your sales bag, a state-of-the-art solution for workforce enablement and performance support. © 2014 SAP AG or an SAP affiliate company. All rights reserved. Partner 7
  • SAP Workforce Performance Builder – original equipment manufacturer (OEM) rationale and positioning Supported OEM scenarios • Develop standard documentation and training material for solutions with SAP Workforce Performance Builder. • SAP receives prepayment, revenue share, and annual commitment. • Sell a rebranded SAP Workforce Performance Builder • SAP Workforce Performance Builder may only be used with an SAP OEM partner‘s product, not with SAP products. • SAP receives prepayment, revenue share, and annual commitment. OEM partner uses solution to create and sell standard content Traditional OEM OEM partner resells solution to OEM customers White label Strategic imperatives driving engagement: • Speed time to implementation and time to value • Boost services utilization rates to improve profitability and consulting revenues • Drive greater license revenues • Break into new markets to drive profitability • Increase client adoption and increase customer satisfaction © 2014 SAP AG or an SAP affiliate company. All rights reserved. Partner 8
  • Why is the solution that efficient? Quick ramp-up SAP Rapid Deployment Solution Cloud * Microsoft * Mac OS Citrix Green Screen iOS Android SAP Workforce Performance Builder supports companies with content during their marketing & sales funnels, enables the workforce quickly on any change may it be in Business or IT, boosts the company’s productivity and brings down operational expenses across all business processes. © 2014 SAP AG or an SAP affiliate company. All rights reserved. Partner 9
  • SAP Workforce Performance Builder 360-degree IT landscape coverage with SAP Workforce Performance Builder Support the entire IT landscape with a single authoring solution. Extensive documentation flexibility Discover the power of a flexible documentation engine. Enterprise-wide learning and on-the-job guidance Provide mobile and social learning and performance support in or out of the office. Process automation and acceleration Enjoy faster process execution and greater productivity. Market focus Applicable to all categories Industry focus All Territory All regions Applicable channels Direct, indirect, inside, e-channel Relevant customer segment All Buying center CFO, COO, CIO, CTO, IT, HR, and so on Positioning Start anywhere, go everywhere Price model Average €75k –100k for setup fee, revenue share, and annual commitments Average sales cycle Three to six months © 2014 SAP AG or an SAP affiliate company. All rights reserved. 10
  • Customer and partner quotes and savings* “SAP Workforce Performance Builder is one of the most powerful software offerings of its kind, yet it is still simple to implement and use.” Dr. Andreas Wölke, MEWA Textil-Service AG & Co. OEM partner Customer Why SAP Workforce Performance Builder? Effort required for curricula development Time needed for classroom training Time needed for error handling Effort required for user adoption Standard questions for help desk Effort required for multilingual roll-out projects Time needed for the creation of documentation Effort required for the development of test cases Costs involved in delta training “SAP Workforce Performance Builder allowed us to expand our business and better support customers in their daily jobs. By offering SAP Workforce Performance Builder with our Symbio Suite solutions, we are now able to offer complete business process optimization.” Oliver Zeller, CEO, Ploetz + Zeller GmbH 0 20 40 60 80 100% Effort Without SAP Workforce Performance Builder With SAP Workforce Perfomence Builder © 2014 SAP AG or an SAP affiliate company. All rights reserved. Partner 11
  • Efficiency gains throughout the lifecycle Examples from customers* • ≤ 90% less effort required for the • 80% increase in voluntary use of travel management development of test cases and user acceptance tests • Up to 50% less effort required for user • ≤90% reduction in localization costs Content creation and distribution adoption Training and context-sensitive help • ≤70% reduction in external operational expenses Requirements Design Implementation Rollout Operate Optimize Performance improvement Change management and process documentation • ≤60% fewer standard inquiries at the help desk • ≤40% less time spent on correcting errors • ≤90% reduction in costs of delta trainings • ≤80% less time spent on preparing documentation © 2014 SAP AG or an SAP affiliate company. All rights reserved. Partner 12
  • Discover the four main components of SAP Workforce Performance Builder producer Highly efficient authoring tool for all enablement needs instant producer Intuitive process recorder that requires minimal training manager Ideal platform for cooperation, learning, and performance tracking navigator Context-sensitive assistant directly in the live system  Easier to deploy  Quicker ramp-up  Fully customizable © 2014 SAP AG or an SAP affiliate company. All rights reserved. Partner 13
  • Unlock different markets with SAP Workforce Performance Builder Analytics Mobile Applications Provide enterprise-wide learning and performance support  Mobile training and learning  Mobile performance support  Mobile content authoring and creation Close the loop on workforce performance optimization  Uncover a workforce‘s weak spots across all roles  Detect problematic screens, controls, or business process steps  Derive improvements for both the live system and any non-IT process Suitable across all industries Accelerate on-premise business processes  Improve the workforce experience with the next level of change management and performance support  Cover the full IT landscape  Support coverage of all documentation needs  Automate content localization and updates for global rollouts and release changes Cloud; Database and Technology Transform business in the cloud  Ease the burden with server and infrastructure components  Become part of more basket deals  Sell more enterprise editions than desktop-only editions © 2014 SAP AG or an SAP affiliate company. All rights reserved. Partner 14
  • Leading with Innovations Selected Upcoming Enhancements    Apply it more broadly Share knowledge faster Accelerate all processes
  • Selected enhancements of the upcoming release Solution road map Extend the Operational Scenario Social Learning Content Authoring User Experience and Performance Maximize the ROI for both SAP Workforce Performance Builder and the rest of the IT landscape. Publish high-quality content faster and reduce overall learning and development costs. Share user-generated content to accelerate knowledge transfer. Provide intuitive access to required knowledge during training and on the job for formal and informal initiatives. © 2014 SAP AG or an SAP affiliate company. All rights reserved. Partner 16
  • Selected enhancements of the upcoming release Extend the operational scenario Enhanced application and system support SAP Workforce Performance Builder can support new applications and systems, such as:  SAP Business One application  Release 4.0 of the SAP NetWeaver Business Client software for Windows  Web-based SAP applications Automated tests with eCATT scripts Create eCatt scripts with SAP Workforce Performance Builder to simultaneously build both learning content and test scripts with one single recording for the most realistic and homogenous test scenarios possible. Extend the Operational Scenario Benefits  Maximize the return on IT Investment  Broaden the applicability across heterogeneous IT landscapes  Align test cases with actual best-practice conduction of processes  Improve raw content quality for immediate publishing  Reduce operational expenses, TCO, and implementation time This presentation and SAP’s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. © 2014 SAP AG or an SAP affiliate company. All rights reserved. Partner 17
  • Selected enhancements of the upcoming release Content authoring improvements Publish-ready recording The shortcut to a productive workforce: reduced and even removed post-editing needs for immediate use and sharing of user-generated content with SAP Workforce Performance Builder. These advances are improving our state-of-the-art content quality, accelerating the workforce’s productivity. Pixel perfect content Content authors working with Workforce Performance Builder now have more options than ever before to make the learning content shine and to protect corporate’s confidential information easily. Content Authoring Benefits  Accelerate content creation and maintenance to save time and money  Minimize or entirely remove post-editing efforts  Reliably protect confidential data contained in recorded screenshots  Increase user adoption and boost user experience to maximize ROI  Reduce operational expenses, TCO, and implementation time This presentation and SAP’s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. © 2014 SAP AG or an SAP affiliate company. All rights reserved. Partner 18
  • Selected enhancements of the upcoming release Support social learning Video-based learning Share best practices to boost knowledge adoption. Implement a video export to share user-generated content. This enables content sharing through a video format that can be played back on almost any device. Supporting your peers and sharing useful content Learners are empowered to share relevant content with their peers and colleagues with one click. To do so, a share functionality within the content library offers to share the URL of selected content or immediately create a code for “mobile” purposes, such as location-based knowledge or for colleagues with no workstation. Social Learning Benefits  Accelerate content creation and maintenance to save time and money  Leverage a user-generated content ecosystem to empower full sharing capabilities  Foster formal and informal microlearning initiatives for better adoption  Improve user and learner experiences to speed process execution and maximize ROI  Reduce operational expenses, TCO, and implementation time This presentation and SAP’s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. © 2014 SAP AG or an SAP affiliate company. All rights reserved. Partner 19
  • Selected enhancements of the upcoming release User experience and performance Branched process guidance The display of process steps are directly related to which branch is taken, resulting in a dynamic and accurate overview of current business process. Additionally, you can clearly identify optional steps within a process that can be skipped to improve the overall user experience. “Desktop assistant 2.0” The desktop assistant functionality that was introduced with the 9.2 release of SAP Workforce Performance Builder was significantly enhanced according to customer feedback. The search function of the desktop assistant helps users find a specific asset from the provided materials. User Experience and Performance Benefits  Accelerate and ease content access to speed process execution  Improve user and learner experience  Increase user productivity as of day one to maximize ROI  Improve training success and learning retention  Reduce operational expenses, TCO, and implementation time This presentation and SAP’s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. © 2014 SAP AG or an SAP affiliate company. All rights reserved. Partner 20
  • One solution: For any role, any application, and any industry    More speed More flexibility More efficiency
  • SAP Workforce Performance Builder A best-in-class product IDC analyst Stan Gibson on its core functionalities IDC analyst Cushing Anderson on its EPSS functionalities IDG / IDC paper on training strategies that drive productivity and efficiency Where to position? Start anywhere, go everywhere When to position? Entire application lifecycle (the more complex the better) Who to position to? Any leader or decision maker © 2014 SAP AG or an SAP affiliate company. All rights reserved. Partner 22
  • Bundle with other SAP solutions …in mobile  SAP Fiori apps and SAP Screen Personas software  SAP Work Manager mobile app  SAP BusinessObjects Mobile software  SAP Afaria  SAP Mobile Platform  SAP Engagement 365 mobile service …in analytics  SAP BusinessObjects (various apps)  Mobile business intelligence (various apps)  SAP Predictive Analysis software  SAP HANA Insights package  SAP BusinessObjects Business Intelligence suite  SAP solutions for governance, risk, and compliance …in the cloud  SAP Cloud portfolio and SAP HANA Enterprise Cloud service  SuccessFactors  SAP CRM powered by SAP HANA  SAP Business One powered by SAP HANA  SAP Afaria mobile device management solution  SAP NetWeaver Portal component  SAP Business ByDesign solution …in applications  SAP ERP application  SAP CRM application  SAP Supplier Relationship Management application  SAP Solution Manager application management solution  SAP Business One  SAP NetWeaver Portal  SAP Screen Personas and SAP Fiori  Extend your portfolio with noncoded bundles  Uncover new markets and deliver best-suited E2E solutions  Increase your average deal size © 2014 SAP AG or an SAP affiliate company. All rights reserved. Partner 23
  • Thanks for your attention! Sebastian Grodzietzki Global Solution Owner | Head of Solution Management SAP Workforce Performance Builder sebastian.grodzietzki@sap.com © 2014 SAP AG or an SAP affiliate company. All rights reserved.
  • Appendix Useful slides
  • SAP Workforce Performance Builder with SAP HANA Enterprise Cloud Uncover new horizons First cloud customer is already live Quick ramp-up Leading cloud company   
  • SAP Workforce Performance Builder in the cloud Must-knows: First customer live Leading cloud company Bring your own license into the cloud Fewer database restrictions Operations & cloud services via HECg Faster deployment Nearly unlimited bundle options across all cloud offerings © 2014 SAP AG or an SAP affiliate company. All rights reserved. Partner 31
  • SAP Workforce Performance Builder in the cloud Must-knows: The first customer already uses SAP Workforce Performance Builder in SAP HANA Enterprise Cloud for cloud-based content management and collaboration. We are offering a running system in the cloud. SAP Education is outpacing the competition. On-premise pricing and on-demand licensing exist for hardware and services for SAP HANA Enterprise Cloud. Calculation can only be done by the SAP HANA Enterprise Cloud service team on a daily basis. Free yourself from database limitations as SAP is running the software as a service. Help customers quickly go live and be productive in the cloud. Provide all customers with enterprise editions and become part of more basket deals for highly efficient bundles. © 2014 SAP AG or an SAP affiliate company. All rights reserved. Partner 32
  • Status quo and road map to cloud Solution today 1. Manager option inside Cloud + rest of components local on-demand collaboration, content management & consumption 2. Manager & producer options inside Cloud + rest of components local on-demand post-editing, collaboration, content management & consumption 3. All SAP Workforce Performance Builder components in Cloud / requires virtualization of application frontend Work in progress  Preconfigured services in the cloud  Monthly and subscription-based pricing  Default integration with SAP Workforce Performance Builder and SAP HANA Enterprise Cloud for each customer and partner  Content-development services Plan for 2015  Cloud edition of SAP Workforce Performance Builder © 2014 SAP AG or an SAP affiliate company. All rights reserved. Partner 33
  • Bundle with SAP Business One Discover a harmonic symphony of software
  • Value proposition for bundling SAP Business One with SAP Workforce Performance Builder For an additional 15%of the license value of the OEM deal with SAP Business One… … the OEM partner can include SAP Workforce Performance Builder! Faster time to market Rapid deployment of the solution and accelerated adoption Increased ROI License price optimized for small and medium enterprises Global solution SAP Business One and SAP Workforce Performance Builder-based solutions available in more than 30 languages Intuitive adoption Simple, logical administrative interface to manage documents and content, simulations for practice, and a user-feedback mechanism © 2014 SAP AG or an SAP affiliate company. All rights reserved. Partner 35
  • SAP Business One and SAP Workforce Performance Builder bundle terms and conditions Targets Net-new software OEM of SAP Business One:  Banks  Retailers or franchisers  Limited editions  Independent software vendors Existing:  OEM installed base of SAP Business One Primary sales motion  OEM account executives  Direct account executives  Sales of SAP Business One Key value proposition  Complete each SAP Business One application OEM deal with SAP Workforce Performance Builder  Increase your OEM revenue  Help your OEM partner accelerate time to market and reduce TCO  Empower users to rapidly build competence and confidence Terms and conditions  For an additional 15% of the negotiated license revenue of SAP Business One: Material code Name Metric # 7011740 SAP Workforce Performance Builder, producer option Users 2 7011742 SAP Workforce Performance Builder, navigator option Users Same as SAP Business One 7011744 Enterprise Edition of SAP Workforce Performance Builder Users Same as SAP Business One © 2014 SAP AG or an SAP affiliate company. All rights reserved. Partner 36
  • Pricing Understanding the ROI-based pricing
  • Pricing SAP Workforce Performance Builder Product Name Price in Euros producer (7011740) Desktop and Enterprise Edition mandatory 8,000€ Number of developers (minimum one) Recommendation is two per 500 users Desktop Edition (7011743) (Content consumption and instant producer) Desktop Edition mandatory 85€ All SAP-named users Enterprise Edition (7011744) (Content consumption, instant producer, and manager) Enterprise Edition mandatory Please note: Software-added-value (SAV) relevance for Microsoft and Oracle 135€ (including manager) All SAP-named users manager (7011741) (Upgrade from desktop edition only) Enterprise Edition mandatory Please note: SAV relevance for Microsoft and Oracle 60€ All SAP-named users navigator (7011742) Desktop and Enterprise Edition optional 60€ All SAP-named users  Standard SAP maintenance and discounting policy applies  SAP Workforce Performance Builder to be sold by all SAP channels  Please refer to the local price list License Terms and Units © 2014 SAP AG or an SAP affiliate company. All rights reserved. Partner 38
  • © 2014 SAP AG or an SAP affiliate company. All rights reserved. No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG or an SAP affiliate company. SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG (or an SAP affiliate company) in Germany and other countries. Please see http://global12.sap.com/corporate-en/legal/copyright/index.epx for additional trademark information and notices. Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors. National product specifications may vary. These materials are provided by SAP AG or an SAP affiliate company for informational purposes only, without representation or warranty of any kind, and SAP AG or its affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP AG or SAP affiliate company products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty. In particular, SAP AG or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation, and SAP AG’s or its affiliated companies’ strategy and possible future developments, products, and/or platform directions and functionality are all subject to change and may be changed by SAP AG or its affiliated companies at any time for any reason without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions. © 2014 SAP AG or an SAP affiliate company. All rights reserved. Partner 39