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EvoBus: Increasing Customer Satisfaction and Accelerating Aftersales Service with SAP® Solutions and Services

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http://www.sap.com/services-support/svc/business-transformation.html …

http://www.sap.com/services-support/svc/business-transformation.html

EvoBus and SAP have a 15-year history of successful collaboration. Working with the Business Transformation Services group of the SAP® Consulting organization, EvoBus developed a new road map and process design to replace existing aftersales systems with a new combination of SAP applications. The SAP Dealer Business Management application and surrounding systems have made EvoBus Aftersales Services – known as OMNIplus – more efficient.

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  • 1. SAP Customer Success Profile | Automotive | EvoBus GmbH PictureCredit|EvoBusGmbH,KirchheimunterTeck,Germany.Usedwithpermission. EvoBus and SAP have a 15-year history of successful collaboration. Working with the Business Transformation Services group of the SAP® Consulting organization, EvoBus developed a new road map and process design to replace existing aftersales systems with a new combination of SAP applications.The SAP Dealer Business Management application and surrounding systems have made EvoBus Aftersales Services – known as OMNIplus – more efficient. EvoBus: Increasing Customer Satisfaction and Accelerating Aftersales Service with SAP® Solutions and Services © 2013 SAP AG or an SAP affiliate company. All rights reserved.
  • 2. CMP27600 (13/12) © 2013 SAP AG or an SAP affiliate company. All rights reserved. SAP Customer Success Profile | Automotive | EvoBus GmbH SAP® Value Partnership helps EvoBus SAP and EvoBus collaborate to develop a holistic IT landscape “Teaming up with the Business Transformation Services group from SAP Consulting is an essential part of our ongoing success with the SAP Dealer Business Management project. The SAP team helped us design and further enhance our new processes in the aftersales area.” Paul Böhm, Dealer Business Management Project Manager, EvoBus GmbH Company EvoBus GmbH – a Daimler Company Headquarters Kirchheim unter Teck, Germany Industry Automotive Products and Services Manufacturing and sales of buses and coaches Employees 14,798 (in Europe) Revenue €4.42 billion Web Site www.evobus.com Partner proaxia consulting group www.proaxia-consulting.com Objectives •• Increase margins by enhancing aftersales business and improving the customer experience •• Find new revenue streams and optimize aftersales workshop processes Why SAP •• Direct contact with standard development experts from SAP, enabling integrated processes •• Successful collaboration with the SAP partner ecosystem, including near-shore development from SAP, proaxia consulting group, and the SAP® Custom Development organization Resolution •• Leveraged the SAP Value Partnership service and worked with the SAP Consulting organization to redesign processes from first customer contact to financial closure •• Implemented the SAP Dealer Business Manage- ment and the SAP Multiresource Scheduling applications as well as SAP NetWeaver® Business Client software, including wireless integration for mobile devices and a mobile app for vehicle reception Benefits •• Accelerated aftersales services, allowing teams to spend more time with customers, increasing revenue and margins •• Gained the ability to manage future rollouts with little external support
  • 3. © 2013 SAP AG or an SAP affiliate company. All rights reserved. No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice. Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors. National product specifications may vary. These materials are provided by SAP AG and its affiliated companies (“SAP Group”) for informational purposes only, without representation or warranty of any kind, and SAP Group shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP Group products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty. SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and other countries. Please see http://global.sap.com/corporate-en/legal/copyright/index.epx#trademark for additional trademark information and notices.