SAP OEM Partner Success Story
High Tech
CA Technologies
ROBUST REPORTING WITH SAP® BusinessObjects™ SOLUTIONS
“Moving to S...
The vision of CA Technologies includes
a standardized business intelligence
(BI) and reporting platform – something
that p...
“Defining a platform that’s reusable across all CA Technologies products
is an internal benefit to our vision of having a ...
www.sap.com/contactsap
Partner Logo here
50 xxx xxx (YY/MM)
©20YY SAP AG. All rights reserved.
SAP, R/3, SAP NetWeaver, Du...
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CA Reporting with SAP BusinessObjects Solutions

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CA 7 Workload Automation server embeds
SAP BusinessObjects Enterprise software
for consistent reporting and analytics.

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CA Reporting with SAP BusinessObjects Solutions

  1. 1. SAP OEM Partner Success Story High Tech CA Technologies ROBUST REPORTING WITH SAP® BusinessObjects™ SOLUTIONS “Moving to SAP BusinessObjects solutions was a strategic decision for CA Technologies. . . . Using the same tool across multiple products reduces our customers’ costs and speeds the time it takes them to create their own customized reports.” Don LeClair, Senior Vice President of Research and Development, CA Technologies Implementation Highlights Installing SAP BusinessObjects solutions in the CA Mainframe Center of Excellence enhanced development efficiency, saving implementation time and expediting its ability to roll out embedded functionality for numerous products. Why SAP • Broad offering that spans enterprise infor- mation management, reporting, analytics, and enterprise performance management • Rich functionality, flexible reporting, and the ability to encapsulate both structured and unstructured data Benefits • Flexible report design, customization, and centralized report creation support devel- opment efficiencies such as reusable code. • CA 7 Workload Automation server embeds SAP BusinessObjects Enterprise software for consistent reporting and analytics. • Embedded software and integrated infor- mation across products, including integra- tion with document management systems, improve manageability and enable a con- sistent end-user experience. Company • Name: CA Technologies • Location: Islandia, New York • Industry: High tech – software • Products and services: IT management and security solutions • Revenue: US$4.35 billion (2010) • Employees: 13,200 • Web site: www.ca.com Challenges and Opportunities • Streamline disparate reporting and business intelligence (BI) functionality across numerous product lines • Establish a robust and consistent reporting and BI infrastructure Objectives • Deliver consistent reporting and analytics functions across CA Technologies product lines • Simplify reporting with flexible report design and customization • Integrate management processes, data, and user interfaces SAP® Solutions and Services • SAP® BusinessObjects™ XI solutions, including SAP BusinessObjects Enterprise software and a business intelligence portal • SAP Crystal Reports® software • SAP BusinessObjects Web Intelligence® software QUICK FACTS
  2. 2. The vision of CA Technologies includes a standardized business intelligence (BI) and reporting platform – something that previously eluded the company, with diverse product offerings tapping into a range of disparate BI tools, tech- nologies, and reporting options. Cus- tomers using multiple CA Technologies products encountered numerous reporting motifs, each with its own quirks and capabilities. In addition to being a challenge for customers, the reporting inconsistencies from product to product precluded development efficiencies, such as reusable code. Simplifying Reporting Across Product Lines Faced with these challenges, CA Technologies sought to simplify its reporting solutions, unify the customer experience, and deliver consistent reporting and analytics functionalities across its product lines. Don LeClair, senior vice president of research and development and a distin- guished engineer at CA Technologies, explains, “Our goal was to come up with a leading-edge, quality reporting platform with state-of-the-art function- ality.” Accordingly, CA Technologies put SAP® BusinessObjects™ solutions through an extensive evaluation process. The company’s lengthy list of require- ments included platform and infrastruc- ture compatibility, access to diverse data sources, scalability and perfor- mance, flexible formatting and output, support for multiple languages, and security. Essential ingredients also included support for a metadata layer, flexible report design and customization capabilities, the ability to integrate with document management systems, and manageability. Additionally, CA Technologies required OEM-suitable software for embedding reporting functionality in its solutions. Ultimately, CA Technologies selected SAP BusinessObjects XI solutions, which include a business intelligence (BI) portal, SAP Crystal Reports® software for sophisticated report development, and SAP BusinessObjects Web Intelligence® software for Web-based reporting and analytics. For CA Tech- nologies, the robust reporting function- ality of the SAP solutions is a differenti- ator. Roya Montazeri, director of product management at CA Technologies, says, “We chose SAP BusinessObjects BI solutions because of the richness of the reporting engine.” LeClair agrees, noting that the SAP BusinessObjects portfolio meets the vision and criteria of CA Technologies for leading-edge enterprise IT management solutions. Building a BI Center of Excellence To facilitate deployment of its new solution, CA Technologies established a BI center of excellence. Composed of a dedicated staff, the center of excellence designs and develops SAP BusinessObjects BI reports for many CA Technologies product lines, selected according to where they are on product road map and development cycles. LeClair says, “The center of excellence expedites successful deploy- ments for its customers. Our developers know the tools really well, they’re highly productive, and they provide reporting as a service back to the development teams.” CA Technologies focuses on helping customers develop cohesive yet simple IT management solutions. With a sweeping product line that includes a mix of internally developed and acquired products, CA Technologies has a vision for unifying and simplifying IT management for enterprises, so organizations are better positioned to manage risk, improve services, control costs, and align IT with the business. CA Technologies’ enterprise IT management vision invokes a service-oriented architectural platform that integrates management processes, data, and user interfaces.
  3. 3. “Defining a platform that’s reusable across all CA Technologies products is an internal benefit to our vision of having a solution that can share technologies. SAP BusinessObjects solutions allow us to do this.” Depending on the type of reporting a client needs, CA Technologies embeds SAP Crystal Reports or SAP BusinessObjects Web Intelligence software. Montazeri says, “For product teams that are specifically looking for ad hoc reporting, we embed SAP BusinessObjects Web Intelligence software. However, products with extended data sources mostly use SAP Crystal Reports, partly because integration to the CA Technologies application is richer with SAP Crystal Reports software.” Differentiating with Rapid, Robust Reporting and Reusability CA Technologies sees multiple bene- fits, including a platform that is reus- able across all our products. Montazeri says, “Defining a platform that’s reusable across all CA Technologies products is an internal benefit to our vision of having a solution that can share technologies. SAP BusinessObjects solutions allow us to do this.” She notes that installing SAP BusinessObjects solutions in the center of excellence has helped the product team save time in terms of implementation and content delivery. LeClair adds, “The center of excellence expedites the ability of CA Technologies to roll out embedded functions for the different products. We’ve had strong and positive responses to having a group of professionals that can deliver content quickly and effi- ciently for the development teams.” Taking advantage of the metadata layer is also a plus. Montazeri says, “Our ultimate goal is to define a metadata layer across multiple products so we can leverage reports within different CA Technologies products and bring a bigger value, in terms of content, to the user that has multiple CA Technologies products.” Focusing on the Customer Experience SAP BusinessObjects solutions enrich the focus for CA Technologies on the customer experience. LeClair says, “Part of our implementation now is looking at the user experience around each report – making sure the look and feel is appropriate, the interface of the report is easy to use, and that we’re aggregating good and useful information.” CA Technologies also continues to focus on the actual content of the report, making sure it’s delivering what’s needed. “Working with the product managers, we aim to improve the quality of content as well as the tools. We focus on providing integrated reporting and information to help people who use our products do a better job,” says LeClair. “We give them more information and better analysis for their management domain.” By embedding SAP BusinessObjects Enterprise software, the CA 7 Workload Automation server further enhances customer experience by offering a consistent look and feel to end users. Enjoying Flexible Reporting Options Flexible, easy-to-use reporting options are also a boon. “With SAP BusinessObjects solutions, we benefit from richer reports and an engine that supports greater functionality that our clients can enjoy and use to solve their business problems,” says Montazeri. LeClair adds, “Customers like what they see in terms of the look and feel and the kinds of reports they’re able to produce.” He notes that customers like the interactivity of SAP BusinessObjects Web Intelligence, as do developers. “There is a lot of interest in CA Tech- nologies about SAP BusinessObjects Web Intelligence because of its interac- tive nature, which is not something we’ve had in many of our products in the past,” he says. “With SAP BusinessObjects solutions, we benefit from richer reports and an engine that supports greater functionality that our clients can enjoy and use to solve their business problems.” Roya Montazeri, Director of Product Management, CA Technologies Roya Montazeri, Director of Product Management, CA Technologies
  4. 4. www.sap.com/contactsap Partner Logo here 50 xxx xxx (YY/MM) ©20YY SAP AG. All rights reserved. SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP BusinessObjects Explorer, and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and other countries. Business Objects and the Business Objects logo, BusinessObjects, Crystal Reports, Crystal Decisions, Web Intelligence, Xcelsius, and other Business Objects products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of Business Objects Software Ltd. in the United States and in other countries. All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serves informational purposes only. National product specifications may vary. These materials are subject to change without notice. These materials are provided by SAP AG and its affiliated companies (“SAP Group”) for informational purposes only, without representation or warranty of any kind, and SAP Group shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP Group products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty. www.ca.com Standardizing on the SAP BusinessObjects portfolio is a strategic and competitive move for CA Technologies. LeClair says, “Moving to SAP BusinessObjects solutions was a strategic decision for CA Technologies. Our management tools collect a tremendous amount of information, and there’s a lot of value in the data that we need to make available and present to our customers in a useful way. So we made the decision to select a proven reporting platform and not try to build it.” Positioning for the Future with SAP BusinessObjects CA Technologies recognizes that with the breadth of its product line, the transformation from delivering multiple reporting systems to a standard solu- tion across products will take several years. LeClair notes, “We’re still deliv- ering products, but so far we’ve seen good impact in terms of consistency. We invested time up front and built a set of templates with SAP Crystal Reports and SAP BusinessObjects Web Intelligence that meet all of our user-interface standards – so all the content we build looks like a natural extension of the application.” Customers are enthusiastic about the move to a standard reporting platform, and they can anticipate greater consis- tency. LeClair says, “Using the same tool across multiple products reduces our customers’ costs and speeds the time it takes them to create their own customized reports.” LeClair envisions that, eventually, most CA Technologies products will embed SAP BusinessObjects solutions. He says, “This is our primary reporting engine going forward, so I would envision at some point we’ll embed SAP BusinessObjects solutions in many more products.” Partnering with SAP is integral to the deployment success of CA Technologies. LeClair says, “One of the things I’ve liked about our relationship is the company’s focus on our success. Its ongoing support through the relatively long-term implementation process has been very helpful in making this all move along effectively in CA Technologies.” 50 101 796 (10/10) ©2010 SAP AG. All rights reserved. SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP BusinessObjects Explorer, and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and other countries. Business Objects and the Business Objects logo, BusinessObjects, Crystal Reports, Crystal Decisions, Web Intelligence, Xcelsius, and other Business Objects products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of Business Objects Software Ltd. in the United States and in other countries. All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serves informational purposes only. National product specifications may vary. These materials are subject to change without notice. These materials are provided by SAP AG and its affiliated companies (“SAP Group”) for informational purposes only, without representation or warranty of any kind, and SAP Group shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP Group products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty.

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