SAP MultiResource Scheduling (MRS)


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  • We are offering two-way interface between SAP-MRS and web client embedded inside SAP NetWeaver Business client or Classic GUI. MRS objects highlight on LatLonGO map, single/multiple map selection selects MRS objects.
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  • I looked at the applications loaded and I only see the MRS Netweaver. I don't see the MRS for ERP installed. We are looking in to making sure we have everything loaded that we will need.
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  • Why I am getting this error message when I am trying to open up transaction /MRSS/PLBOORGSRV - Exception condition 'CUST_NOT_MAINTAINED' triggered. The error analysis states: A RAISE statement in program '/MRSS/CL_SGU_CUS

    exception condition 'CUST_NOT_MAINTAINED'.
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  • For a given SAP screen, there could be multiple users that interact with that transaction, but each one needs to access different information.Example: For a VA03 Display Sales Order transaction, an inside sales rep might enter the data, which later gets validated by someone in shipping to determine how much the items weigh and where they are going. If they are going overseas, then export control will enter the system to check some values that shipping does not care about. Finally, if the customer calls to check on their order, that person needs to see still different information. By building flexibility for everyone to use the system, it is not optimized for anyone.
  • (This is a “build” slide. View in slide show mode to see the layers.)Personalization is everywhere. Companies are giving people new ways to buy products that are unique to them. The aftermarket for cars a multi-billion dollar market. Apple gives people a choice of colors for buying iPods, and then lets you write a personal saying on the back.Nike and Trek allow their customers to create one-of-a-kind creations, personalizing literally every single component, down to the color of the shoe laces and eyelets that attach them to the shoe. But, for the most part, enterprise software remains a one-size-fits-all approach.
  • The architecture of SAP Screen Personas allows you to take any element on the SAP GUI and personalize it to suit your needs. You can hide fields you don’t use, move elements around to fit your work flow, pre-fill fields, change colors, and add your own graphics.
  • (This is a “build” slide. View in slide show mode to see the layers.)SAP Personas changes that. IT can create distinct screens for each user role. In fact, the system is so easy to use, as you will see in the demo, that they could even allow super users to personalize the screen for their department and then share it with the other people who will be using it. This screen is a cleaned up version of the SAP welcome screen. Notice there is no navigation tree, just colorful buttons with clear descriptions of the actions that they perform. Lets see how different functions within an organization would benefit from such a tool.All changes were made without programming even a single line of code. The flavor can be operational within minutes.SHOW DEMO HERE.
  • Most of the IT people we spoke to during the product development process were focused on their end users. They care about that person’s satisfaction, which influences their perception of IT. They care how productive they are – how long it takes to make transaction, how many key strokes, mouse clicks, etc. Every extra data entry field is an opportunity for error. In the demo, you saw how Personas can deliver:Improved business user satisfactionPersonalized screens to maximize productivity with minimal visual clutterReduced time-to-deployLower cost from less complexity and no need for programmingCentralized administrationProfiles for users and groups Control over all changes with ability to roll-back
  • We have been conducting interviews with many IT professionals about how they use SAP and their goals for personalizing screens. The feedback you see are their words, taken from surveys we gave after our meetings. Several themes emerge: reducing complexity, improving end-user efficiency and, enhancing the overall user experience by eliminating clutter on screens.Now, let’s talk about some specific use cases of where Personas can add value to your organization.
  • (This is a “build” slide. View in slide show mode to see the layers.)The VA01 transaction to create a sales order is one of the critical – and complex. It allows companies across a variety of industries to capture the information they need to meet their customers’ requirements. Using Personas, we have simplified this screen by removing unused controls on the screen. In addition, we have eliminated the requirement for data entry staff to memorize transaction codes, country codes, and other system abbreviations. You can build those into simple data entry buttons and have Personas automatically complete those fields with the push of a button. In addition, you can allow people to look up information from other transaction screens without leaving the screen they are currently using. With a simple script, the user can combine information from other transactions onto a single screen.
  • SAP provides the most comprehensive ERP system on the market. All its rich capabilities can be overwhelming to first-time or casual users. SAP Screen Personas allows you to make screens more intuitive, reducing the amount of training that new users require. You can also annotate screens with tool tips, build visual work flows into the screen, or even add “sticky notes” that describe the exact steps a person needs to take. A simple, visually engaging is more inviting to all users, so they are happier in their work.
  • One co-innovation customer talked about the complexity of their master data screens and how people sometimes got confused and entered information into the wrong fields. This created problems in more than 50 downstream systems for reporting, analytics, and compliance. If the error was not caught before a fiscal boundary, the cost to fix it increased even more. Personas reduces this problem by presenting users with screens that have only the information they need to complete. Nothing extra. In fact, Personas allows IT to pre-fill certain fields and further reduce the risk of data entry errors.
  • (This is a “build” slide. View in slide show mode to see the layers.)Here is the VA23 view quote screen. Notice the initial complexity and how the modified version has moved all the required information onto a single screen without any tabs. This minimizes clicking and scrolling, speeding data retrieval
  • We have been conducting interviews with many IT professionals about how they use SAP and their goals for personalizing screens. The feedback you see are their words, taken from surveys we gave after our meetings. Several themes emerge: reducing complexity, improving end-user efficiency and, enhancing the overall user experience by eliminating clutter on screens.Now, let’s talk about some specific use cases of where Personas can add value to your organization.
  • Concluding slide. Leave this up as you summarize the benefits of SAP Screen Personas for customer’s environment and specific pain points.
  • SAP MultiResource Scheduling (MRS)

    1. 1. SAP MRS Multiresource SchedulingInfo session - 2013Atul WakankarMay 2013
    2. 2. © 2011 SAP AG. All rights reserved. 2InternalMRS: Foundation for the End-to-end Scheduling ProcessResource Management for various Industries and different ScenariosMRSMaintenanceOperationsServicesProjectsUpstream, Midstream, Plant MaintenanceDownstream, ServicesEquipment, RigsOil & GasPlant Maintenance, GenerationTransmission, Distribution, ServiceUtilitiesPlant MaintenanceServicesChemicalsProjects, MaintenanceEquipmentEngineering, Construction & Operations•Manufacturing•Maintenance and ServiceIndustrial Machinery & Components•Project Staffing, Consulting•Audit and Tax Services• IT Service Planning and SchedulingProfessional Services•Maintenance, Service•EquipmentTransportation• Heavy Equipment•Telecommunication• Public Sector•Automotive• Retail• MediaOther IndustriesOtherStaffing•Operations and Maintenance• EquipmentMiningHigh TechCRM ERP•Maintenance•Service
    3. 3. © 2011 SAP AG. All rights reserved. 3InternalResource Management with SAP MRSSupporting all Lines of BusinessesProject StaffingProfessional services providerscan use SAP MRS to matchdemand against the availablesupply of consultants.The solution aggregates datafrom multiple sources, helpingyou identify properly qualifiedpersonnel, assign the rightconsultants to projects, and meetservice demand. In addition,planners gain an overview ofclient requests availableresources, and open projects –enhancing visibility andtransparency.MaintenanceOrganizations that provideindustrial plant maintenanceservices must balance the needfor specialized technologyservices with the availability ofuniquely qualified technicians.SAP MRS supports the overalloperations and maintenancestrategy. Superior maintenance ofvaluable assets reduces meantime between equipmentbreakdowns, enhancesproduction uptime, and improveson-time delivery.Field ServicesSAP MRS provides your fieldservices organization an end-to-end integrated SAP solution forplanning and scheduling as wellas key integration to your mobiledevices including GeographicalInformation systems data.The solution enables schedulingdecisions that will ultimately leadto better quality of service,increased profitability andrevenue. An efficient and highperforming service organizationis key to expanding thebusiness.These three core Planning Scenarios are complemented by others like Heavy Equipment Scheduling or DBM Automotive.
    4. 4. © 2011 SAP AG. All rights reserved. 4InternalResource Management with SAP MRSOne solution for different needs at one customerITPlantMaintenanceDepartmentR&D,Engineering,Consultancy…ServiceOrganisationLines of BusinessCustomer “Company”SAP Multiresource ManagementSAP Analytics SAP Mobile
    5. 5. © 2011 SAP AG. All rights reserved. 5InternalSAP Multiresource SchedulingProject Scheduling and StaffingProject Management SAP PPM and/or SAP ERP PS IntegrationStaffing scenarios Capacity Planning Planning and Scheduling Functionality available Staffing Functionality availableCollaboration Workflow, Adobe offline formsAnalytics and Mobility BusinessObjects dashboards Mobile Solution Offering as CDP (Concept Appavailable)
    6. 6. © 2011 SAP AG. All rights reserved. 6Internal© SAP 2007 / PageMulti-Resource Scheduling at a Glance Get an overview of your current planning status, includingscheduled requests, resource utilization, and open worklists Use a graphical planning board, supported by an alertmonitor, to interactively dispatch open service requests toyour available resources Use an optimization engine to automatically create anoptimized schedule Take advantage of analytics to Determine your overall request status Understand your resource utilization Support your field service efficiency Reduce commute times by integratingGeographical Information Systems (GIS) Make use of mobile connectivity to update therequests for your field service personnel
    7. 7. © 2011 SAP AG. All rights reserved. 7InternalProcess Overview “Project Dispatching”1Project Mgr.Create Projects243ApprovalSchedulerChange/rescheduleassignmentsresolve conflictsProject Mgr.Change Projects/ Dates3SchedulerCreate assignmentsand resolve conflictsNotification(Business workflow)Notification(Business workflow)
    8. 8. © 2011 SAP AG. All rights reserved. 8Internal© SAP 2007 / PageProcess overviewCreate resourcerequest4231Refine assignmentStaff resourcesSearch for resourcesResource Planningwithin ProjectPlanning6Monitor executionAccept or declineresource offers5
    9. 9. © 2011 SAP AG. All rights reserved. 9Internal© SAP 2007 / PageRolesEmployeeMaintains his or her qualification profileRequesterCreates a resource demandContact PersonPerforms employee searchTransfer demands to resource plannersResource PlannerAssigns resources to demandsResolves conflicts
    10. 10. © 2011 SAP AG. All rights reserved. 10Internal© SAP 2007 / PageRaising Resource Utilization is a Challenge No central overview of demand and availability of resources Inefficient sharing of resources across organizational units Only direct managers are aware of their employee’s skills Missing planning, forecasting, and optimization of resourcedeployment Reallocating resources is complex, time consuming, and requiresinsight Available software tools are either not integrated or do not tocover industry-specific staffing requirements based on skills,organizational assignments, job functions, and so onBusiness Issues Addressed by the Solution
    11. 11. © 2011 SAP AG. All rights reserved. 11Internal© SAP 2007 / PageExample:Mission & Objectives of SAP Field ServicesKey Objectives: Increase and maintain high level of utilization Increase customer satisfaction Increase transparency of resource utilization across regions or countries Improve accuracy of skill forecast Offer more efficient resource request handling performance Increase revenue and profitability Improve average time to fill an open resource request Improve response rate to cross regional resource requests Reduce Forecast Deviation for skill area Improve ratio requests per resource manager
    12. 12. © 2011 SAP AG. All rights reserved. 12Internal© SAP 2007 /Key functionsQualificationsUsage of standard HR qualifications possibleNew, powerful MRS qualification objectHR IntegrationDisplay of flexible working timeCreation of HR absences, attendances and substitutions in MRS planning boardFlexible setup of resource planning structureCapacity ManagementWorkload on group levelPlanned and unplanned orders; soft and hard bookingsEmployee availability (planned working time, absences, attendances)Graphical Planning BoardAssignment of orders resp. order operations to individual employeesIncrease of transparencyCross-organizational planning possibleEmployee search and demand searchWeb UIsRequest CreationEmployee SearchStaffingAssignment Refinement
    13. 13. © 2011 SAP AG. All rights reserved. 13Internal© SAP 2007 /Integration with HCM Time ManagementSAP HCM MRSPlanned Working Time(IT 0007)Absences(IT 2001)Attendances(IT 2002)Substitutions(IT 2003)Time allocationsCreationCustomizing dependenton personnel area and sub area
    14. 14. © 2011 SAP AG. All rights reserved. 14Internal© SAP 2007 /MRS Capacity Management Hard bookings Soft bookings Open offers Unassigned requests
    15. 15. © 2011 SAP AG. All rights reserved. 15Internal© SAP 2007 /Integration with PS Network (SAP GUI)PS Network activity Requester: Create request (Time Frame, Work, Qualifications) Contact Person: Search for employees and resource planners Requester: Accept or decline resource offers
    16. 16. © 2011 SAP AG. All rights reserved. 16Internal© SAP 2007 /MRS Planning Board
    17. 17. © 2011 SAP AG. All rights reserved. 17Internal© SAP 2007 /MRS Planning Board – Features Resource Availability Assignment ProcessingCapacitive AssignmentsStretched Assignments Employee Qualifications (Ranking) Undo and redo functionality Alert monitor Teams (capacitive planning) Time allocations (for example, illness, work without order, and so on) Display of actual data Visualization of travel time Demand Split functionality Creation of periodic assignments for PS networks Change documents
    18. 18. © 2011 SAP AG. All rights reserved. 18Internal© SAP 2007 /Summary Long term – Short term Workshop – Field service High volume – Low volumeMRS runs fully integrated in the ERP System HR Integration PM/CS Integration PS Integration DBM Integration cProjects Integration (planned)Multi-Resource Scheduling (MRS) is a powerfulbut still intuitive resource management toolthat covers a broad range of resource planning scenarios
    19. 19. © 2011 SAP AG. All rights reserved. 19InternalSAP Multiresource Scheduling for Plant MaintenancePlanning and Dispatching FunctionalityScheduler Workplace SAP GUI and web-style User Interface Intuitive Planning Board with drag & drop Work Center scheduling Visualization of Clocking Data Alert MonitorResources Human resources, Equipment and ToolsSolution Highlights Material Availability Data Mass-Shifting and Dispatching Functionality Strong Integration to other componentsin order to reduce planning efforts Capacitive Planning Schedule Compliance Monitoring Ad-hoc Reporting by SAP AnalyticsMobility Integration with SAP Syclo
    20. 20. © 2011 SAP AG. All rights reserved. 20InternalProcess Overview1CreatesNotification, OrderNetwork243SchedulerChange/rescheduleassignmentsresolve conflictsRequires Changeon PlanningBundles, Dispatchesand Schedulesacross workcenters5Gets and performsJobs (assigns toemployees)Customer /ProductionSchedulersCustomer /ProductionSchedulersWork CenterResponsiblePlanned /unplannedDemands
    21. 21. © 2011 SAP AG. All rights reserved. 21InternalProcess OverviewCreateNotifications,Orders, Networks3MRSMaterialRequirementMRSPublishMaintenacePlan(or Mobile)Optional:Workflow
    22. 22. © 2011 SAP AG. All rights reserved. 22InternalSAP Multiresource SchedulingField ServicesAppointment Booking CRM Service Order and PM/CS Search strategies Service Areas (definition of capacities with GIS)Material Availability MATP Checks Van Stock, Individual resource stock ScenarioOptimization Geographical Information System Location, travel time, date rules, weather Service Level AgreementsMobility Integration with SAP SycloDigital Flight Attendant
    23. 23. © 2011 SAP AG. All rights reserved. 23InternalProcess OverviewRequest service /Work identification4231Accept and executeassignmentCreate assignments andresolve conflictsCreate order and make anappointmentResource Planning withinOrder Management5Monitor execution
    24. 24. © 2011 SAP AG. All rights reserved. 24InternalProcess OverviewService Request423Handheld or LaptopMRS Scheduler WorkplaceInteraction Center5Wireless PushBackground SendIC AgentSchedulerField ServiceCustomerBack OfficeOrder ManagementResource Planning withinOrder Management
    25. 25. © 2011 SAP AG. All rights reserved. 25InternalMRS – SAP Standard ProductThe right ChoiceHigh Integration with other SAP applications ERP, EAM, PM, PS, PPM, CRM, BW, BusinessObjects, HANA, Mobility One Vendor Approach One Solution for different LoBs and specific ScenariosFull Process Coverage with Functionality that is key to optimization Order – Search – Plan – Dispatch - CompleteCompelling financial story Attractive pricing, no additional hardware Rapid Deployment, Customization possibilities SAP Standard Knowledge Synchronized SAP Release Schedule Road Map Alignment with SAP LoBs, IndustriesExpansion one solution for all lines of businesses; combined demand sources Deployment options High Scalability through SAP NetWeaver Language coverage
    26. 26. © 2011 SAP AG. All rights reserved. 26InternalSAP Runs SAP MRSMRS Customers
    27. 27. SAP Screen Personas
    28. 28. © 2011 SAP AG. All rights reserved. 28InternalWith SAP you can now cater to individuals in your companyby embracing their different needs, roles and styles
    29. 29. © 2011 SAP AG. All rights reserved. 29InternalPersonalization is pervasiveDesign individual one-of-a-kind creations and buy products that are unique to you.
    30. 30. © 2011 SAP AG. All rights reserved. 30Internal
    31. 31. © 2011 SAP AG. All rights reserved. 31Internal
    32. 32. Personas allows IT to make business users happier.Business users get more done, faster, with fewer errors.
    33. 33. © 2011 SAP AG. All rights reserved. 33Internal“I demoed the capability to my peers and some of myusers; you should see the twinkle in their eyes.”Manager of EnterpriseArchitecture
    34. 34. © 2011 SAP AG. All rights reserved. 34Internal
    35. 35. © 2011 SAP AG. All rights reserved. 35Internal“Simplify training, improve user SAP experience”Portal Services Manager
    36. 36. © 2011 SAP AG. All rights reserved. 36Internal“Reduce complexity and confusion with some SAPtransactions”IT Manager
    37. 37. © 2011 SAP AG. All rights reserved. 37Internal
    38. 38. © 2011 SAP AG. All rights reserved. 38Internal“Reduce effort to customize screens and empowersuper users – a PowerPoint user can do it”Manager of EnterpriseArchitecture
    39. 39. © 2011 SAP AG. All rights reserved. 39Internal
    40. 40. Thank You!