The Citizen-Centric Enterprise
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How can governments meet the rising demand for services, budgetary restraint, and accountability? Innovative technologies can help agencies improve their stewardship of public funds and develop ...
How can governments meet the rising demand for services, budgetary restraint, and accountability? Innovative technologies can help agencies improve their stewardship of public funds and develop forward-thinking, citizen-centric policies.
Leading technology innovations aren’t just for business and consumers. Citizens, partners, and companies alike expect governments to use these technologies to promote transparency, empower people, improve safety and service performance, and strengthen governance.
In response, many organizations are developing mobile apps that citizens can use to initiate service, make payments, or file documents. Other mobile solutions enable public workers to deliver field-based services, such as social care, and implement improvements to the infrastructure.
Governments are consolidating their data centers in the cloud and using geospatial visualization to track agency vehicles and identify crime patterns. Agencies now use analytics and “Big Data” to detect and prevent fraud and abuse, measure the performance of policies and programs, and streamline decision making. And citizens rely on social media channels to access information and to problem solve.
Currently, many of the world’s best-run governments use innovative solutions from SAP to address the unique challenges of the public sector and to meet the needs of its people.
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