Healthcare Providers – Patient Focus
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Today’s unprecedented focus on the individual patient has led to breakthrough innovations in technology that are part of the transformation to cost-effective, higher-quality care across the ...

Today’s unprecedented focus on the individual patient has led to breakthrough innovations in technology that are part of the transformation to cost-effective, higher-quality care across the healthcare industry.

For years, patients have used access to credible online medical information to become more sophisticated and demanding about their healthcare. They want physicians to have their most current information. They want to be involved in their care and they want to focus on wellness. They also want affordability.

Patients and physicians need innovative technologies to meet their needs. Industry drivers such as the need for cost-efficient operations and improved visibility and care coordination, are motivating healthcare companies to become best-run organizations by transforming their business processes. Every healthcare organization runs differently, so how does each one define what best-run means?

To run better, healthcare organizations strive to measure common key performance indicators (KPIs). These metrics help them see how to reduce readmissions, medical errors, and the average cost per case while increasing staff productivity and patient and physician satisfaction.

By enabling KPI monitoring, today’s solutions and technologies help healthcare organizations demonstrate superior outcomes and measure the benefits of cost-effective, high-quality care.

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Healthcare Providers – Patient Focus Presentation Transcript

  • 1. Industry Executive Overview Healthcare Healthcare Providers – Patient Focus Executive Summary SAP Solutions SAP Innovations References Contact Us © 2013 SAP AG
  • 2. © 2013 SAP AG2 / 41 A Transformational Journey Today’s unprecedented focus on the individual patient has led to breakthrough innovations in technology that are part of the transformation to cost-effective, higher-quality care across the healthcare industry. For years, patients have used access to credible online medical information to become more sophisticated and demanding about their healthcare. They want physicians to have their most current information. They want to be involved in their care and they want to focus on wellness. They also want affordability. Patients and physicians need innovative technologies to meet their needs. Industry drivers such as the need for cost-efficient operations and improved visibility and care coordination, are motivating healthcare companies to become best-run organizations by transforming their business processes. Every healthcare organization runs differently, so how does each one define what best-run means? To run better, healthcare organizations strive to measure common key performance indicators (KPIs). These metrics help them see how to reduce readmissions, medical errors, and the average cost per case while increasing staff productivity and patient and physician satisfaction. By enabling KPI monitoring, today’s solutions and technologies help healthcare organizations demonstrate superior outcomes and measure the benefits of cost-effective, high-quality care. Executive Summary SAP Solutions SAP Innovations References Contact Us A Transformational Journey Market Situation Transformation Through Technology Innovation Business Priorities SAP Innovations
  • 3. © 2013 SAP AG3 / 41 Breakthrough technologies help healthcare organizations improve these processes: Improving Preventive Care and Increasing Patient and Physician Satisfaction Proactive, real-time collaboration among a network of providers enables delivery of the most appropriate healthcare across the continuum of care. This teamwork gives physicians and patients greater satisfaction because they can easily interact with the hospital to schedule appointments and referrals. Measuring and Improving Treatment Quality The ability to quickly aggregate and analyze clinical and operational data across a healthcare system helps providers deliver high-quality care. Improving quality means improving staff efficiency as clinicians spend more time on patient-care activities and less on administrative tasks. The end result is better outcomes and greater patient satisfaction. Managing Revenue and Costs Innovative technologies give healthcare organizations the insight they need to optimize operations and productivity by controlling costs and managing revenue. Transparent analysis leads to easy identification of quality or cost problems and directs attention to areas that need improvement. Cost-Effective, High-Quality Healthcare Healthcare providers will be able to deliver high-quality, cost-effective healthcare anytime, anywhere to increase patient and provider satisfaction. SAP Solutions SAP Innovations References Contact UsExecutive Summary A Transformational Journey Market Situation Transformation Through Technology Innovation Business Priorities SAP Innovations Best-Run Healthcare
  • 4. © 2013 SAP AG4 / 41 Best-run healthcare providers improve patient outcomes by empowering providers to make better decisions while managing costs through analysis and control of business operations. Best-Run Healthcare Priorities Understanding the value drivers for each of these priorities is key to executing as a best-run healthcare provider organization.  Patient Dialogue and Collaboration  Clinical Delivery Innovation  Securing Optimum Operations  People and Talent  Finance  Procurement  IT Management  Technology Innovation SAP Solutions SAP Innovations References Contact UsExecutive Summary A Transformational Journey Transformation Through Technology Innovation Business Priorities SAP Innovations Market Situation
  • 5. © 2013 SAP AG5 / 41 SAP Solutions SAP Innovations References Contact UsExecutive Summary A Transformational Journey Transformation Through Technology Innovation Business Priorities SAP Innovations Market Situation For over 40 years, SAP’s innovations have helped companies transform and achieve the goals they never thought possible – making better-informed decisions and innovating to lead in new markets. SAP enables the real-time enterprise, empowers new experiences, and unwires the business. Enable the Real-Time Enterprise SAP’s integrated, real-time analytical, predictive, and in-memory database solutions improve the business value of your information and optimize business outcomes. Empower New Experiences The SAP software solutions allow you to deliver simple, elegant, real-time applications rapidly across any device, with the superior consumer-grade experience users have come to expect. Unwire the Business Connect with your customers, partners, and employees efficiently and securely with a market- leading mobile platform and device management technologies from SAP. Business Transformation Through Technology Innovation Revenue growth and profit are no longer sufficient benchmarks for success. In today’s economy, companies need to stand out in crowded and highly competitive markets. The pace of business is relentless, where today’s innovation becomes tomorrow’s status quo. Organizations that embrace technology can rapidly transform themselves to gain a significant advantage over the competition.
  • 6. © 2013 SAP AG6 / 41 SAP Innovations The key to outstanding patient care is productive collaboration among all parties. To achieve this, along with better outcomes and reduced costs, clinicians need insightful analysis of healthcare data and innovative technology. Healthcare providers access vast amounts of data within the hospital and outside of it. Innovative database and technology solutions such as the SAP HANA platform make information instantly available – at any level of granularity, for any business process – across the enterprise. Leveraging that information requires flexible, cost-effective, embedded analytics for real-time modeling and decision support across business functions. Best-run healthcare organizations are “hot-spotting” by making patients with serious, chronic illnesses a priority to lower future costs. In these organizations, patients and physicians who are mobile and connected can collaborate more frequently and effectively, anytime and anywhere. As IT changes from a support function to a strategic driver, organizations deploy new, cloud-based solutions for business functions. Cloud solutions are deployed at low cost and low risk, and they ensure flexibility, scalability, and integration across business processes. SAP Solutions SAP Innovations References Contact UsExecutive Summary A Transformational Journey Transformation Through Technology Innovation Business Priorities SAP Innovations Market Situation
  • 7. © 2013 SAP AG7 / 41 Cost-effective, high-quality healthcare with SAP solutions. Healthcare Providers Value Map Patient Dialogue SAP Solutions Clinical Delivery Innovation People and Talent Optimum Operations Finance IT Management Procurement Technology Solutions Executive Summary SAP Solutions Patient Dialogue and Collaboration Patient Relationship Management Patient Flow and Movement Personal Health Excellence Securing Optimum Operations Financial Performance Optimization Healthcare Analytics Clinical Delivery Innovation Physician Relationship Management Clinical Treatment and Care Enterprise Healthcare Mobility Technology Solutions SAP HANA Platform People and Talent Core Human Resources and Payroll Talent Management Time and Attendance Management WorkforcePlanning and Analytics Finance Financial Performance Management Accounting and Financial Close Treasury and Financial Risk Management Collaborative Finance Operations Enterprise Risk and Compliance Management Procurement Supplier Discovery and Lifecycle Management Strategic Sourcing and Contracting Procurement and Order Collaboration Collaborative Invoice to Pay IT Management Application Lifecycle Management IT Infrastructure Management IT Portfolio and Project Management IT Service Management IT Strategy and Governance Application Develop- ment and Integration Enterprise Mobility Consumer ExperienceData ManagementAnalytics Real Estate Lifecycle Management SAP Innovations References Contact Us
  • 8. © 2013 SAP AG8 / 41 Today’s patients are more engaged and have higher expectations about the quality of their care. Best-run healthcare organizations focus on coordination between patients and providers to drive higher patient satisfaction and better care. Patient Dialogue and Collaboration Patients demand an improved experience when interacting with healthcare providers. They want easy access to providers and information they need to manage their own care. For common services such as a physician referral or making an appointment, patients expect the same high-level experience as with other interactions that use mobile technology or social media. Proactive, real-time interaction between patients and providers is increasing. Technology has enabled physicians to send appointment reminders to patients electronically. Also, technology lets providers interact with patients as never before – anytime, anywhere. This interaction includes closer engagement as all entities – physicians, nurses, pharmacies, and patients – can easily share information to manage chronic conditions or improve general health. 86% Higher number of patients attended to per doctor by top 25% of hospitals compared to average hospitals Source: SAP Performance Benchmarking SAP Solutions Priorities Patient Dialogue SAP Solutions SAP Solutions SAP Innovations References Contact UsExecutive Summary
  • 9. © 2013 SAP AG9 / 41 Benefits  Meet heightened patient expectations  Use resources efficiently  Acquire and retain referrals  Reduce medical spend and administrative costs Patient Dialogue and Collaboration Deliver cost-effective healthcare by providing seamless process flow that improves productivity across the enterprise. Use real-time interaction, transparency, seamless process flow and insight into performance to promote a comprehensive, cost-effective approach to healthcare. SAP Solutions SAP Innovations References Contact Us SAP Solutions Priorities Patient Dialogue SAP Solutions Patient Relationship Management Manage cases, patient experience, and referrer relations. Connect patients with the right referrers to achieve the desired case mix. Patient Flow and Movement Provide a secure platform for proactive collaboration, care planning, and coordination among patients, providers, and support networks. Connect processes across departments for a timely response to patient demand. Personal Health Excellence Provide self-managed care and accessibility to social networks that can result in better treatment of chronic conditions. Executive Summary
  • 10. © 2013 SAP AG10 / 41 As technological innovation improves clinical decision making and delivery, patients benefit from improved care. Best-run healthcare organizations analyze real-time information to measure and improve treatment outcomes. Clinical Delivery Innovation How can healthcare organizations use all the data in their electronic medical records (EMR) to provide improved patient outcomes? How can hospitals personalize care for every patient? Thanks to breakthroughs in “Big Data”, mobility, and analytics, clinicians can analyze real-time information with individualized dashboards to achieve superior outcomes. They can match patient data to all available medical knowledge in real time. They can improve patient care and safety and the delivery of services while practicing personalized medicine. In the near future, clinicians could prescribe treatments based on a patient’s genetic makeup. With these technologies, caregivers can have real-time access to all patient-health data – even on their mobile phones. For physicians and clinicians, this increased access to information improves patient health while controlling costs. 53% Of organizations report a big gap between the availability of Big Data and their ability to analyze it for insights Source: SAP Performance Benchmarking Priorities Clinical Delivery Innovation SAP Solutions SAP Solutions SAP Innovations References Contact Us SAP Solutions Executive Summary
  • 11. © 2013 SAP AG11 / 41 Benefits  Higher quality of care and improved outcomes  Increased staff efficiency  Enhanced focus on patient care  Improved business insight  Reduced readmissions and lower overall cost of care Clinical Delivery Innovation Rapidly access and analyze healthcare data to enable healthcare providers to deliver high-quality care anytime, anywhere. Best practices for clinical documentation start with one central medical record that includes form-based capturing of structured and unstructured data, low-barrier communication, and closed-loop medication records. Mobility enhances the value of the documentation by enabling access in any location. Physician Relationship Management Provide a single, accurate source of patient, referrer, and provider information that is shared throughout the organization and with the public. Clinical Treatment and Care Available and complete information for optimal decision making in patient care. Monitor geographical spread and incidence of infections to best plan for resources and preventive care. Enterprise Healthcare Mobility Integrate patient information for display and analysis on mobile devices. Enable mobile access to EMR systems. SAP Solutions SAP Innovations References Contact Us SAP Solutions Executive Summary Priorities Clinical Delivery Innovation SAP Solutions
  • 12. © 2013 SAP AG12 / 41 For healthcare organizations, pressures to contain costs are constant. Increasing regulation, diminishing reimbursement, and other challenges require providers to maximize operational efficiency, especially financial performance. Securing Optimum Operations By employing the right technology, best-run healthcare providers have visibility into every aspect of operations and identify costs with a variety of methods. Healthcare organizations can optimize clinical resources and profitability by using real-time visibility into spending and revenue to facilitate financial decisions. These decisions may also lead to operations that can improve patient care and safety. Cost-effective organizations synthesize data quickly to track the profitability of services, products, and departments and to adjust financial forecasting and planning. From analyses of actual or projected performance, they can assess KPIs or trends that enable them to identify services and related areas that need adjustment. Across the organization, this technology enables the informed decision making and decreased costs that come with increased efficiency.41% Of organizations have no lean strategy to achieve corporate objectives for cost, productivity, quality, and customer service Source: SAP Performance Benchmarking Priorities Optimum Operations SAP Solutions SAP Solutions SAP Innovations References Contact Us SAP Solutions Executive Summary
  • 13. © 2013 SAP AG13 / 41 Benefits  Reduced operational costs  Improved workflow enablement  Increased staff productivity and satisfaction  Improved business insights  More effective and efficient use of resources Securing Optimum Operations Deliver healthcare cost-effectively through improved processes, analytical transparency, and an integrated view of financial operations. Improve visibility, ease of reporting, and decision making with an integrated financial view of operations including back-office and financial management processes. Financial Performance Optimization Control costs accurately, identify areas creating value, set strategy effectively, and address change confidently. Assess departmental cost outliers and rapidly implement corrective actions. Healthcare Analytics Consolidate healthcare data from various sources. Provide unified analytics. Transform large volumes of data into actionable plans. SAP Solutions SAP Innovations References Contact Us SAP Solutions Executive Summary Priorities Optimum Operations SAP Solutions
  • 14. © 2013 SAP AG14 / 41 Talent is a competitive edge and managing it effectively helps align business strategy and execution. Best-run healthcare organizations achieve top performance by leveraging talent to deliver quality care and patient service every day. People and Talent For growth, competitive advantage, and agile response to change, healthcare organizations must give administrators and clinicians the knowledge and technology they need for innovation. To make progress, organizations must develop new services, adopt best practices, and recruit local talent. They must also nurture skilled employees to improve retention rates. Healthcare organizations that respond quickly with the right talent in the right place at the right time will have a unique advantage in the marketplace. 32% Lower turnover when organizations use training programs that develop the workforce to coincide with business objectives Source: SAP Performance Benchmarking Priorities People and Talent SAP Solutions SAP Solutions SAP Innovations References Contact Us SAP Solutions Executive Summary
  • 15. © 2013 SAP AG15 / 41 Benefits  Align people to organizational business strategies  Support expansion of new markets and services  Improve productivity and engagement  Provide real-time insight into business needs People and Talent Lower costs for HR organiza- tions with a high degree of internal integration compared to organizations with a fragmented HR environment Source: SAP Performance Benchmarking The new world of work. Enable growth and sustainability by providing choice in the delivery of HR processes and services. Couple global capabilities, integration, and real-time insight with mobile device support to drive greater value, increase employee and customer satisfaction, and improve business performance. Core HR and Payroll Consolidate HR and payroll processes on a common global platform for better workforce data and legal compliance. Talent Management Improve strategic alignment, increase productivity, and accelerate results by identifying, developing, motivating, and retaining talent. Time and Attendance Management Streamline time-management processes to enhance resource effectiveness and visibility into and control over labor costs. Workforce Planning and Analytics Identify and analyze talent gaps and streamline workforce planning for efficient and effective management of workforce demand and supply. 38% SAP Solutions SAP Innovations References Contact Us Priorities People and Talent SAP Solutions SAP Solutions Executive Summary
  • 16. © 2013 SAP AG16 / 41 CFOs implement best practices to help them walk a fine line ‒ striking a balance between sound stewardship and value creation, entrepreneurship and caution, and the big picture and exacting detail. Achieve Financial Excellence Healthcare organizations are struggling to achieve financial excellence during one of the most difficult and volatile economies in modern times. Persistent challenges include ongoing market instability, ever-changing regulations, and growing pressure on margins. As the speed of finance increases, so does the need for financial insight on the go – any place, any time. Back at the office, CFOs must cut costs while strategically demonstrating the value of the company. More than ever, healthcare organization need best practices to help them achieve excellence. With the right solutions for finance, organizations can achieve excellence where it counts – by ensuring regulatory compliance and effective risk management, outperforming financial objectives, creating sustainable value, and delivering superior service without compromising quality of care. 22% Lower audit cost as a percentage of revenue when organizations use automated controls to improve assurance and minimize cost Source: SAP Performance Benchmarking Priorities Finance SAP Solutions SAP Solutions SAP Innovations References Contact Us SAP Solutions Executive Summary
  • 17. © 2013 SAP AG17 / 41 Benefits  Ensure regulatory compliance and effective risk management  Outperform financial objectives and create sustainable value  Deliver superior service at reduced cost Achieve Financial Excellence Less finance cost (percentage of revenue) for the top 25% of organizations compared to average organizations Source: SAP Performance Benchmarking Even in the face of sustained market volatility and increasing demands for regu- latory compliance, best practices help healthcare organizations excel financially. Organizations that achieve financial excellence use 360-degree processes to create a competitive advantage by enabling departments to collaborate efficiently and use business insight effectively. Manage Financial Performance Management of financial performance to execute organizational strategies and control costs. Accounting and Financial Close A fast, accurate, compliant close with less cost and effort. Treasury and Financial Risk Management Greater insight and control over complex processes for managing cash, liquidity, and risk. Financial Operations Automated transactional processes for increased efficiency, effectiveness, collaboration, and service with lower cost. Manage Enterprise Risk and Compliance Risk and compliance management to protect revenue and optimize financial performance. 59% SAP Solutions SAP Innovations References Contact UsExecutive Summary Priorities Finance SAP Solutions SAP Solutions
  • 18. © 2013 SAP AG18 / 41 For healthcare providers, procurement savings can improve profitability about five times more than revenue. The key to maximizing procurement success is to deliver consistent quality, savings, and compliance over time. Procurement Excellence Procurement leaders set a baseline for success by implementing best practices, excelling in category expertise, and working with key stakeholders on cost-control programs. While savings are a priority, new objectives have emerged as well. Procurement must manage supplier risk and performance, improve process efficiency, drive innovation, and ensure sustainability practices. You need solutions that give you the tools to cut costs and add value while they support processes such as spend analysis, sourcing, contract management, operational procurement, supplier-information management, and risk-and-performance management – available both on-premise and in the cloud. These tools, when coupled with an unparalleled collaborative business network, drive real-time insight and efficiency that can only be delivered through the power of “many.” 60% Higher average annual savings for organizations with high maturity and leadership in procurement strategy Source: SAP Performance Benchmarking Priorities Procurement SAP Solutions SAP Solutions SAP Innovations References Contact Us SAP Solutions Executive Summary
  • 19. © 2013 SAP AG19 / 41 Benefits  Optimize spend under management  Increase average annual savings  Cut FTE/billion dollars in spend  Drive innovation with suppliers  Reduce cost and risk with faster turnaround Procurement Excellence Lower FTE per billion in spending for companies conducting electronic supplier collaboration on a network Source: SAP Performance Benchmarking Drive sustainable savings while supporting innovation. Ensure best practices in the source-to-pay process, on-premise or in the cloud, while leveraging the power of network collaboration for efficiency and insights. Supplier Discovery and Lifecycle Management Find new suppliers through the Ariba network and manage those relationships through supplier management solutions. Strategic Sourcing and Contracting Identify and act on sourcing opportunities and create favorable, low-risk supply contracts. Procurement and Order Collaboration Realize savings with compliant, user-friendly, self-service procurement. Collaborating on the Ariba network makes transactions more efficient. Collaborative Invoice to Pay Drive invoice automation and exception management with dynamic discounting on the Ariba network.76% SAP Solutions SAP Innovations References Contact UsExecutive Summary Priorities Procurement SAP Solutions SAP Solutions
  • 20. © 2013 SAP AG20 / 41 Aligning IT organizations with business goals transforms them into strategic business partners. Business-oriented IT management means increasing efficiency and responsiveness by running IT like a business itself. IT Management It is essential that lines of business understand the value of IT investments. A Gartner study shows that, in many organizations, the IT organization is not alone when deciding which projects to invest in. In the eyes of healthcare executives, IT management focuses only on the technical IT landscape. To become more relevant, IT must be run like a business that creates value for the organization. To achieve this, IT can use an integrated portfolio of solutions and new technologies such as mobility, in-memory, and cloud computing that bring value to the business in new ways and create opportunities for the CIO. These technologies also make IT landscapes more complex, requiring additional management tools. Mastering the business of IT by following best practices and leveraging a portfolio of solutions for efficiency makes IT an important part of business strategy. 33% Higher IT spend on strategic initiatives when IT is included in the prioritization process to develop an appropriate road map Source: SAP Performance Benchmarking Priorities IT Management SAP Solutions SAP Solutions SAP Innovations References Contact Us SAP Solutions Executive Summary
  • 21. © 2013 SAP AG21 / 41 Benefits  Better alignment of IT to business strategy  Shorter IT delivery and business cycles  Lower ratio of IT budget for profits and IT maintenance  Reduced system upgrade and operation costs  Lower cost of risk mitigation/revenue loss  Lower downtime of critical business systems IT Management Lower IT spend where the organization has a consolidated single solution per platform landscape Source: SAP Performance Benchmarking Evaluate and control IT risk, ensure IT flexibility and scale, control and optimize IT costs, and maximize IT strategic value. Use IT-management solutions designed for any size organization to ensure business continuity, drive efficiency, and increase IT responsiveness to business objectives. Application Lifecycle Management Use application lifecycle management (ALM) best practices, methods, and services based on IT infrastructure library (ITIL). IT Infrastructure Management Monitor network assets to drive integrated infrastructure and application lifecycle. IT Portfolio and Project Management Align portfolios and manage projects to drive innovation efficiently. IT Service Management Align service desk operations with service level agreements (SLAs), resolve SLA incidents fast, and adopt ITIL best practices to meet evolving business goals. IT Strategy and Governance Track IT costs and risk, and map risks and compliance activities to business impact. 28% SAP Solutions SAP Innovations References Contact Us SAP Solutions Executive Summary Priorities IT Management SAP Solutions
  • 22. © 2013 SAP AG22 / 41 Healthcare organizations must drive transformation through technology innovation. Organizations that thrive will enable the real-time IT enterprise to optimize the value of information and empower the business to innovate. Technology Solutions As technology users become more knowledgeable, their needs escalate. They expect real-time insights, predictive analysis, and real-time access to applications from the latest mobile devices – all integrated with their favorite social media platforms. As data volumes explode, the window to capitalize on opportunities is shrinking. Users must be empowered with information from an entirely new class of real-time applications and developers need a platform they can use to innovate faster than ever before. Today’s challenges are more complex than ever. Technology solutions can make the difference between surviving and thriving. Drive transformation through the innovative use of technology. Thrive by enabling the real-time IT enterprise to enhance the value of information, empower new developer and user experiences, and unwire the business to create new ways to engage with patients, partners, and employees. Priorities Technology Solutions SAP Solutions SAP Solutions SAP Innovations References Contact Us SAP Solutions Executive Summary “Cloud, social networking, mobility, and the strategic use of information are the four forces that combine to create a new era of computing and new opportunities for business.” Source: Gartner, “SAP Is Driving Analytics, Cloud and Mobility in the nexus of Forces,” Donald Feinberg, August 24, 2012 4
  • 23. © 2013 SAP AG23 / 41 Benefits  Operate your business in real time  Reduce time to value and foster innovation  Turn data into an enterprise asset  Unwire the business to improve collaboration Technology Solutions Technologies to drive change and help your healthcare organization and the people in it thrive. SAP software enables the real-time enterprise in which information is improved, people are empowered to have new experiences, and the unwired healthcare organization excels. SAP software helps you drive transformation through the innovative use of technology. Analytics Increase the value of data with real-time analytics, business intelligence, predictive performance, and risk management to optimize decision making. Data Management Zero in on the right information. Manage your critical data with scalability, trust, and unmatched performance. Application Development and Integration Develop innovation rapidly in a mobile, always-on world of collaborative business networks for secure cloud applications. Enterprise Mobility Streamline applications, analytics, planning, and predictive analysis on a single in-memory platform. Consumer Experience Use real-time, consumer-grade software to provide value that results in innovative patient-focused applications. SAP HANA Platform Streamline applications, analytics, planning, and predictive analysis on a single platform based on in- memory technology. SAP Solutions SAP Innovations References Contact Us SAP Solutions Executive Summary Priorities Technology Solutions SAP Solutions “Through 2015, organizations integrating high-value, diverse, new information types and sources into a coherent information management infrastructure will outperform their industry peers financially by more than 20%.” Source: Gartner, “Hype Cycle for Information Infrastructure, 2012” July 31, 2012, Michael Blechar 20%
  • 24. © 2013 SAP AG24 / 41 The delivery of patient care occurs in a variety of settings – physician’s office, hospital, or urgent- care clinic. No matter where care takes place, physicians must be confident they are making the best medical decisions for their patients based on current medical data. Mobile access is essential for providing real-time data where care is taking place – in the treatment room. The growing volume of patient data requires a platform to support robust analytics that synthesize and present the most relevant data rapidly. Also, because providers maintain focus on high-quality healthcare while managing ever-increasing cost pressures, they need the cloud. Not only can hospitals and clinics achieve cost efficiencies by using this technology, but they also gain the flexibility that enables providers to scale and adapt quickly. SAP has led innovation for the last 40 years. Now there is a new generation of breakthrough technologies for healthcare providers that improve patient care by giving physicians access to the information they need to run hospitals better than ever. Patients and physicians have unprecedented access to electronic healthcare data. The ability to deliver care in the most efficient and cost-effective manner possible is attainable – without jeopardizing quality – by leveraging technology innovations to harness the power of this data. SAP Innovations 33% More reports created by the business when a BI system provides easy-to-use, self- service analysis, reporting, and visualization Source: SAP Performance Benchmarking Applications SAP Innovations SAP HANA Mobile SAP Solutions SAP Innovations Analytics Cloud References Contact UsExecutive Summary
  • 25. © 2013 SAP AG25 / 41 Patient Dialogue and Collaboration Provide a single place for a variety of data to deliver a true, 360-degree view of patients and the surrounding ecosystem. Provide optimal service by managing patient communications better. Enable faster identification of patients and route inbound communications to the best resource. Clinical Delivery Innovation Rapidly analyze data to efficiently schedule maintenance of medical equipment, increase asset utilization, and reduce unplanned asset downtime. Finance Accelerate critical-path processes and reporting and eliminate data latencies in a centrally connected, real-time consolidation environment. Procurement Support demand-driven procurement by providing high-performance, real-time stock insight and monitoring inventory. SAP Business Suite software powered by the SAP HANA platform gives healthcare providers insight about the services their patients need, about how to maximize the efficient use of medical equipment and physical plant, and about how to balance inventory to meet demand at optimal cost. SAP Business Suite Powered by SAP HANA SAP Solutions SAP Innovations References Contact Us Applications SAP Innovations SAP HANA Mobile Analytics Cloud Executive Summary
  • 26. © 2013 SAP AG26 / 41 Patient Dialogue and Collaboration Today's healthcare providers need to query multiple types of data sources at unprecedented speed and volumes. Providers need innovative technology to accomplish that. The right tools enable clinicians to optimize patient care with real-time information and respond faster and smarter to the medical challenges they face every day. Clinical Delivery Innovation It is critically important that caregivers have instant access to real-time information to optimize patient- care decisions by matching patient data to all available medical knowledge. Advanced technologies enable caregivers to analyze massive amounts of data in moments, improve patient care and safety, and promote personalized medicine. Securing Optimum Operations The right technology enables administrators to achieve analytical organizational transparency and use the appropriate costing method to identify quality or cost outliers. To enhance profitability, healthcare providers must adjust budget and treatment decisions quickly based on visibility into planned versus actual spend, revenue, and volume. They need track-and-trace data and drug-interaction information to reduce medication errors and manage drug recalls. Healthcare organizations generate massive amounts of data about patients, treatments, medications, costs, and claims. Best-run healthcare providers put their Big Data, including genomics, to work for them by using in-memory computing technology to drive new value. SAP HANA 68% Greater ability to use Big Data for organizations with a well- defined, enterprise-wide, high-performance analytics strategy Source: SAP Performance Benchmarking SAP Solutions SAP Innovations References Contact Us Applications SAP Innovations SAP HANA Mobile Analytics Cloud Executive Summary
  • 27. © 2013 SAP AG27 / 41 Patient Dialogue and Collaboration Engage the patient in discussions about health and treatment options by making diagnostic results immediately available on a mobile device right in the treatment room. Enable immediate ordering of additional tests or follow-up care before the patient leaves the facility. Expect vast improvements in the clinical experience with streamlined patient flow, reduced wait times, and greater patient satisfaction. Clinical Delivery and Innovation Empower physicians to make better clinical decisions. Give clinicians the role-based, analytic data they need on mobile devices – in real time and at their fingertips. With this data readily available, clinicians can understand root causes, quickly devise course corrections, and increase patient safety. Securing Optimum Operations To optimize use of clinical resources, caregivers and administrators must review patient capacity and volume. They need real-time access to data on resource utilization and staffing levels for effective decision making. Better-informed decisions bring cost savings and improved operational efficiency without sacrificing the quality of care. Imagine connecting, interacting, and engaging with patients anywhere and anytime while empowering a care team of clinicians, nurses, and managers to make better decisions about patient care, operations, and patient management – and it is all right at the physician’s fingertips or the bedside. Mobile 40% Higher employee productivity where mobile access is provided to employees at all levels Source: SAP Performance Benchmarking SAP Solutions SAP Innovations References Contact Us Applications SAP Innovations SAP HANA Mobile Analytics Cloud Executive Summary
  • 28. © 2013 SAP AG28 / 41 Patient Dialogue and Collaboration Management of physician referrals spans everything from analysis of referring physicians and managing contacts to conducting outreach campaigns and tracking referrals. Communicating effectively to referrers by publishing patient outcomes, and providing positive feedback leads to greater satisfaction, future referrals, and increased revenue. Clinical Delivery and Innovation For the best medical outcomes, caregivers must review clinical-performance indicators and drill down to root causes. With this information, clinicians can take corrective action while management can act with transparency and accountability. Well-managed healthcare organizations are “hot-spotting,” identifying, and intervening with the most severe or clinically complex patients in order to lower future expenses. This enables smart decision making about current and predicted healthcare costs. Securing Optimum Operations To operate cost-effectively, healthcare administrators synthesize data rapidly to check departmental profitability and adjust financial planning and forecasting accordingly. This type of analysis helps executives determine the service areas that must be expanded to serve the patient base. Healthcare providers require real-time access to all relevant patient information, with individualized dashboards to measure and evaluate outcomes, and the ability to analyze huge patient populations. This data empowers patients and physicians to make knowledgeable choices about their healthcare. Analytics 53% More employees are able to leverage analytical information when they have advanced analysis tools that do not require technical expertise Source: SAP Performance Benchmarking SAP Solutions SAP Innovations References Contact Us Applications SAP Innovations SAP HANA Mobile Analytics Cloud Executive Summary
  • 29. © 2013 SAP AG29 / 41 Securing Optimum Operations Cloud technology gives you a complete, integrated solution for managing financials, human resources, and materials management, including embedded real-time analytics and reporting software, without the need for a large IT infrastructure. Healthcare providers can implement the entire solution or adopt only the functions they need to address current business requirements, then add functionality later. Use cloud to focus on the business of delivering quality care without the burden of system maintenance, installation of upgrades, and management of IT resources. People and Talent Accelerated, streamlined recruiting leverages a qualified global pool of talent and provides a state- of-the-art candidate experience that attracts the best talent. Integrated management of performance and compensation helps a hospital achieve its goals and motivates employees with individualized objectives and performance-based compensation. Unlike in-house technology solutions, cloud technology enables a healthcare organization to focus on individual development plans that improve the skills of high-potential employees. The speed and flexibility offered by cloud computing is creating new opportunities for best-run healthcare providers. SAP cloud applications and the open SAP HANA Cloud platform allow healthcare providers to build differentiating solutions at the point of engagement – establishing nimble global business networks or connecting faster and more directly with patients and clinicians. Cloud 85% Believe the cloud will have a major impact on their organizations through efficiencies, innovation, or competitive differentiation Source: SAP Performance Benchmarking SAP Solutions SAP Innovations References Contact Us Applications SAP Innovations SAP HANA Mobile Analytics Cloud Executive Summary
  • 30. © 2013 SAP AG30 / 41 The SAP HANA platform powers the Oncolyzer, which helps doctors find the best therapies for 13 million new cancer patients each year:  SAP customers distribute more than 73% of the world’s healthcare products.  63% of the world’s transaction revenue touches an SAP solution.  79% of SAP customers are small to midsize businesses using SAP software to solve business problems. SAP HANA can increase analysis speed by more than 10,000 times – equal to walking from California to New York in 6 minutes. Best-Run Customers SAP Innovations References Charité University Hospital Best-Run Customers El Araby Medical Center Fundación Valle del Lili Hospital Mittelbaden GmbH Institut Català de la Salut Portsmouth Hospitals NHS Klinikum Aachen Why SAP? SAP Solutions Contact UsExecutive Summary
  • 31. © 2013 SAP AG31 / 41 SAP Community Network is an online resource that supports customers, partners, consultants, and SAP employees. Companies find answers to questions and benefit from the expertise of other community members as they develop their own products. Customer Co-Innovation At the Executive Council of Healthcare Providers, top CIOs come together to discuss innovation and technology and share best practices on how to excel at what they do. Co-Innovation Partners Successful companies that SAP selected to share ideas. Members’ programs are designed to cultivate, diversify, and transform ideas into tangible business improvements. SAP Innovations ReferencesSAP Solutions Contact UsExecutive Summary Charité University Hospital Best-Run Customers El Araby Medical Center Fundación Valle del Lili Hospital Mittelbaden GmbH Institut Català de la Salut Portsmouth Hospitals NHS Klinikum Aachen Why SAP?
  • 32. © 2013 SAP AG32 / 41 “Today we analyze terabytes of data in a matter of seconds. This is of great advantage to both the executive management as well as to the doctors and patients.” Martin Peuker, Vice CIO, Charité University Hospital Berlin Charité treats patients faster with real-time information delivered by the SAP HANA platform. Challenges and Opportunities  Come to grips with the 30% increase in data volume in recent years  Meet demanding compliance requirements consistently  Strengthen position in budget negotiations with health insurance companies Objectives  Access up-to-date figures more quickly  Standardize how data is entered and saved Key Benefits  Ad hoc queries and simulations based on historical data  More time for patients  Rapid prescription of treatment in conjunction with partner institutions thus eliminating redundant treatment  Flexible access to analyses SAP Innovations ReferencesSAP Solutions Contact UsExecutive Summary Charité University Hospital Best-Run Customers El Araby Medical Center Fundación Valle del Lili Hospital Mittelbaden GmbH Institut Català de la Salut Portsmouth Hospitals NHS Klinikum Aachen Why SAP?
  • 33. © 2013 SAP AG33 / 41 “The SAP ERP application and SAP for Healthcare solutions have significantly enhanced our core patient management operations. We are now better able to quickly deliver optimal care for greater patient satisfaction.” Dr. Mamdouh Elaraby, Owner and Managing Director, El Araby Medical Center Hospital El Araby Medical Center Hospital: Striving for Growth and Better Patient Care with SAP Solutions. The Organization’s Top Objectives  Implement an IT platform that integrates core administrative processes to improve service delivery and patient satisfaction  Establish an integrated clinical-information system that supports the execution of clinical tasks and collaboration between caregivers  Improve visibility into patient needs by enabling a holistic view of patient-relevant data that is centrally accessible on a single platform Key Benefits  Better patient care with simplified and reliable data access and accuracy, resulting in more informed decision making  Data consolidation into a single system, allowing instant data access  More efficient support operations such as billing and profitability analysis 90%Faster patient billing 50%Reduction in time required to discharge patients (from 1 hour to 30 minutes) 6xFaster data access SAP Innovations ReferencesSAP Solutions Contact UsExecutive Summary Charité University Hospital Best-Run Customers El Araby Medical Center Fundación Valle del Lili Hospital Mittelbaden GmbH Institut Català de la Salut Portsmouth Hospitals NHS Klinikum Aachen Why SAP?
  • 34. © 2013 SAP AG34 / 41 “Since integrating all our processes with SAP software systems, we have experienced a cultural change across the organization. Not only are we managing admissions, patient care, and financial administration better, but we also have the tools to assess the management process.” Dr. Jaime Garcia, Clinical Leader of the Projects and Development Department, Fundación Valle del Lili Fundación Valle del Lili: Ensuring Healthy Patient Management with SAP for Healthcare. The Organization’s Top Objectives  Automate patient clinical history  Ease information flow for administrators and health service providers  Integrate all organization information with a focus on the clinical history of each patient  Develop a business intelligence system Key Benefits  Modernization of the institution’s operations  Alignment of processes according to industry best practices  Greater control over financial management  Complete systems integration 23.1%Increase in total revenue for the foundation 9.2%Increase in the number of patients seen 10.8%Increase in the hospital’s occupancy capacity *The above metrics come from an analysis of quantitative results comparing the first quarter of 2012 with the first quarter of 2010. SAP Innovations ReferencesSAP Solutions Contact UsExecutive Summary Charité University Hospital Best-Run Customers El Araby Medical Center Fundación Valle del Lili Hospital Mittelbaden GmbH Institut Català de la Salut Portsmouth Hospitals NHS Klinikum Aachen Why SAP?
  • 35. © 2013 SAP AG35 / 41 “The evolution of healthcare is putting us under increasing financial pressure, but SAP ERP gives us the right application to deal with these business challenges successfully while reducing costs and improving our ability to take action.” Hubert Köninger, Head of Finance/Controlling, Klinikum Mittelbaden GmbH Klinikum Mittelbaden helps ensure success in Healthcare by integrating IT with SAP ERP. Challenges and Opportunities  Implement an integrated business solution for the group’s administrative processes  Incorporate the CLINICOM clinic information system Objectives  Integrate materials management, financial accounting and controlling  Consolidate 12 clinics and 4 subsidiaries  Establish uniform charts of accounts, cost center plans, and material master records Key Benefits  Lower operation costs thanks to more efficient processes  Improved responsiveness to changing business requirements  Strategic business management based on transparent information  Stronger focus on core medical competencies thanks to streamlined administrative structures SAP Innovations ReferencesSAP Solutions Contact UsExecutive Summary Charité University Hospital Best-Run Customers El Araby Medical Center Fundación Valle del Lili Hospital Mittelbaden GmbH Institut Català de la Salut Portsmouth Hospitals NHS Klinikum Aachen Why SAP?
  • 36. © 2013 SAP AG36 / 41 “With SAP Software, ICS has a platform that enables us to provide our citizens with modern sustainable, and high-quality healthcare – for today, tomorrow, and into the foreseeable future.” Dr. Luis de Haro Martin, Director Functional Competency Center, Institut Català de la Salut ICS improves patient outcomes and business operations with SAP for Healthcare solutions. Approach  Implemented SAP for Healthcare solutions and partnered with IBM to achieve rapid time to value  Leveraged single, best-practice template at all hospitals  Monitored key performance indicators throughout rollouts to assess progress and realization of benefits Achievements  Rolled out common processes and clinical practices across hospitals  Saw significant improvements in admissions, patient information, costs, and productivity  Gained ability to track metrics and benchmark performance across hospitals €45Million saved in just 3 years 10Hospitals implemented in 2 years 2Weeks to see first benefits SAP Innovations ReferencesSAP Solutions Contact UsExecutive Summary Charité University Hospital Best-Run Customers El Araby Medical Center Fundación Valle del Lili Hospital Mittelbaden GmbH Institut Català de la Salut Portsmouth Hospitals NHS Klinikum Aachen Why SAP?
  • 37. © 2013 SAP AG37 / 41 “It’s becoming more and more important to perceive patients as customers, in the positive sense. As a first step, we have therefore decided to set up patient relationship management for patients from abroad.” Volker Lowitsch, Head of IT Management, University Hospital Aachen Winning patients from abroad and generating additional revenue. Challenges and Opportunities  Increase the number of cases involving patients from abroad and generate additional revenue  Improve service and quality Objectives  Replace unprofitable old procedures involving many activities  Set up strategic patient relationship management for patients from abroad to control the process from acquisition and treatment to settlement and payment Key Benefits  Support for end-to-end, intensive maintenance of relationships with patients from abroad  Effective tool for retaining patients and increasing services quality SAP Innovations ReferencesSAP Solutions Contact UsExecutive Summary Charité University Hospital Best-Run Customers El Araby Medical Center Fundación Valle del Lili Hospital Mittelbaden GmbH Institut Català de la Salut Portsmouth Hospitals NHS Klinikum Aachen Why SAP?
  • 38. © 2013 SAP AG38 / 41 “In emergency care, we constantly face the challenge of working in a fast- paced environment. By having the information readily available, the team can quickly spot any potential risks and deal with them before quality of patient care declines.” Juliane Krause, Acute Medicine and Critical Care Consultant, Portsmouth Hospitals NHS Trust Portsmouth Hospitals NHS Trust uses SAP software for patient-centric management. Objectives  Improve insight and patient care through real-time monitoring of meaningful, clinically focused performance metrics  Leverage powerful data warehousing and reporting functionality through deployment of an integrated dashboard reporting solution Key Benefits  Monitoring by 100 clinical users of 6 dashboards in emergency and surgical departments  Establishment of correlation between staffing levels and patient care  Proactive monitoring to identify and mitigate issues that affect patient care  Reduction in data collection from multiple systems SAP Innovations ReferencesSAP Solutions Contact UsExecutive Summary Charité University Hospital Best-Run Customers El Araby Medical Center Fundación Valle del Lili Hospital Mittelbaden GmbH Institut Català de la Salut Portsmouth Hospitals NHS Klinikum Aachen Why SAP?
  • 39. © 2013 SAP AG39 / 41 SAP solutions drive quality care with an integrated view of processes across the organization. They offer insights to maximize productivity, help measure outcomes, and promote real-time collaboration – anytime and anywhere. Tightly Integrated, End-to-End Business Solutions SAP offers the most comprehensive portfolio of solutions for the healthcare industry, enabling providers to focus their key processes and activities on quality patient care. Leveraging Key Innovations SAP solutions are based on the industry’s most innovative technology foundation, including the SAP HANA platform, mobile solutions, analytics, and cloud solutions to enable business process optimization and efficiency at the lowest possible cost. 40 Years of Delivering Value to Healthcare Providers Leading healthcare providers across the globe continue to rely on SAP to enable every aspect of their business and drive high-quality, cost-effective patient care. Why SAP? SAP Innovations ReferencesSAP Solutions Contact UsExecutive Summary Charité University Hospital Best-Run Customers El Araby Medical Center Fundación Valle del Lili Hospital Mittelbaden GmbH Institut Català de la Salut Portsmouth Hospitals NHS Klinikum Aachen Why SAP?
  • 40. © 2013 SAP AG40 / 41 Benchmark Your Performance Position your organization for dominance in this new economy with the business performance benchmarking program from SAP – available free to SAP customers and select prospects. The SAP benchmarking program has helped more than 3,000 organizations assess their strengths, uncover areas for improvement, and identify best practices and IT strategies that generate clear, tangible value – not someday, but today. Go Live in Weeks Here’s the fastest way to run your business better: our rapid-deployment solutions. In one package, you get everything you need to be up and running quickly – including preconfigured software and implementation services – in just weeks. With a defined scope and predictable costs, there are no surprises. Join Your Community of Practices Every day, SAP Community Network (SCN) changes the way that thousands of SAP users work. It lets members help one another solve problems, learn, and invent new ways to get things done – faster. Find out how to connect with people, content, and resources. Find Out More About How Your Organization Can Become Best-Run Visit valuemanagement.sap.com >> Visit sap.com/solutions/rds >> Visit scn.sap.com >> References Contact UsSAP InnovationsSAP SolutionsExecutive Summary
  • 41. Industry Executive Overview Healthcare http://www54.sap.com/industries/healthcare.html https://www.facebook.com/sapforhealthcare http://twitter.com/#!/sap_healthcare http://scn.sap.com/community/healthcare Executive Summary SAP Solutions SAP Innovations References Contact Us © 2013 SAP AG CMP 23248 (13/02)
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