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I servizi SAP per migliorare la produttività delle applicazioni multicanale
I servizi SAP per migliorare la produttività delle applicazioni multicanale
I servizi SAP per migliorare la produttività delle applicazioni multicanale
I servizi SAP per migliorare la produttività delle applicazioni multicanale
I servizi SAP per migliorare la produttività delle applicazioni multicanale
I servizi SAP per migliorare la produttività delle applicazioni multicanale
I servizi SAP per migliorare la produttività delle applicazioni multicanale
I servizi SAP per migliorare la produttività delle applicazioni multicanale
I servizi SAP per migliorare la produttività delle applicazioni multicanale
I servizi SAP per migliorare la produttività delle applicazioni multicanale
I servizi SAP per migliorare la produttività delle applicazioni multicanale
I servizi SAP per migliorare la produttività delle applicazioni multicanale
I servizi SAP per migliorare la produttività delle applicazioni multicanale
I servizi SAP per migliorare la produttività delle applicazioni multicanale
I servizi SAP per migliorare la produttività delle applicazioni multicanale
I servizi SAP per migliorare la produttività delle applicazioni multicanale
I servizi SAP per migliorare la produttività delle applicazioni multicanale
I servizi SAP per migliorare la produttività delle applicazioni multicanale
I servizi SAP per migliorare la produttività delle applicazioni multicanale
I servizi SAP per migliorare la produttività delle applicazioni multicanale
I servizi SAP per migliorare la produttività delle applicazioni multicanale
I servizi SAP per migliorare la produttività delle applicazioni multicanale
I servizi SAP per migliorare la produttività delle applicazioni multicanale
I servizi SAP per migliorare la produttività delle applicazioni multicanale
I servizi SAP per migliorare la produttività delle applicazioni multicanale
I servizi SAP per migliorare la produttività delle applicazioni multicanale
I servizi SAP per migliorare la produttività delle applicazioni multicanale
I servizi SAP per migliorare la produttività delle applicazioni multicanale
I servizi SAP per migliorare la produttività delle applicazioni multicanale
I servizi SAP per migliorare la produttività delle applicazioni multicanale
I servizi SAP per migliorare la produttività delle applicazioni multicanale
I servizi SAP per migliorare la produttività delle applicazioni multicanale
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I servizi SAP per migliorare la produttività delle applicazioni multicanale

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SAP, da 40 anni accompagna le aziende del TPL nel proprio percorso evolutivo e, nella decima edizione dell’evento annuale a loro dedicato, le chiama nuovamente a raccolta, per proporre soluzioni …

SAP, da 40 anni accompagna le aziende del TPL nel proprio percorso evolutivo e, nella decima edizione dell’evento annuale a loro dedicato, le chiama nuovamente a raccolta, per proporre soluzioni applicative e tecnologiche a supporto di una nuova fase di sviluppo.
I servizi SAP per migliorare la produttività delle applicazioni multicanale - Andrea Pagliari, Head of Business Transformation Services, SAP Italia

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  • 1. SAP for Connecting PeopleStrategic Assessment Service
  • 2. Key Trends and Customerexpectations
  • 3. Key Trends in Business Application Access• To give more people in the • Web-Enabled Applications enterprise access to applications • Easy Access to Information and information • Desktop Integration• To give people easier access to information • Mobility• To give access to mobile users • Wider Access for Employees• To deliver applications over the Web • Simpler Design• To integrate into the desktop tools • Interactivity people are using today (email, etc.) • Collaboration © 2012 SAP AG. All rights reserved. 3
  • 4. Users Expectations vs Customer UI StrategyPeople need to access informationand processes via their user interfaceof choice, for ease of use andimproved productivity.Customers are looking forEnterprise Strategy to improve theirexisting environment and makeuser interfaces easier to consumeby their end-users, in order to drivebusiness process adoption andcompliance with the highestflexibility and lowest TCO.© 2012 SAP AG. All rights reserved. 4
  • 5. The Impact of Poor User InterfacesToday’s Common User IssuesProductivity can fall up to 40% when auser frequently switches tasks andapplicationsFinding information can cost $10,000per person per yearMobile workers cannot workunless they can accesssystems and informationComplicated interfaces requireexpensive user training and supportUsers outside the firewall may choosea competitor rather than learncomplicated software© 2012 SAP AG. All rights reserved. 5
  • 6. Getting started with SAP forConnecting People
  • 7. Drivers of Analysis Application features User interaction Usability requirements Device availability Device drivers requirements Security policy Online/Offline Connection availability© 2012 SAP AG. All rights reserved. 12
  • 8. Distinctive needs to connect people, processes andinformation© 2012 SAP AG. All rights reserved. 13
  • 9. Tools & methodsCustomer scenario analysis Specialized User Casual Users Requires a fast and simple user interface to perform Demands simple user limited operational activities interfaces with intuitive interaction Is experienced and skilled models Potentially needs remote Doesn’t want to read access to data manuals Potentially uses multiple devices Employee Requires simple user interface Professional User Performs self services activities Requires a fast and (Maintain employee records, detailed user interface travel planning / expense Is very experienced reporting self services, etc.) and skilled Uses e-learning applications© 2012 SAP AG. All rights reserved. 14
  • 10. Use (personal) caseArea C - Milano # Step 1 Information 2 Select menu 3 Input car plate 4 Confirm 5 Select payment method 6 Confirm 7 Pay 8 Print 9 Get the receipt # Step # Step 1 Start PC 11 Proceed to buy 2 Logon 12 Enter credit card number 3 Start browser 13 Enter security code 4 Search Google “Pagamento Area C Milano” 14 Enter expiration date 5 Select link 15 Enter owner 6 Read and select the right link 16 Enter email address to get transaction confirm. 7 Input car plate 17 Proceed 8 Define payment amount – 5€ 18 Print confirmation 9 Identify and enter the page where to buy the ticket 19 Access the activation web page 10 Enter the quantity 20 ….© 2012 SAP AG. All rights reserved. 15
  • 11. Different devices require different solutionsDesktop Devices Mobile Devices PCs based on Desktops Apple Desktops Laptop / Netbook Devices Apple iPad iPhone/ BlackBerry Google Microsoft Windows with Linux with MacOS (e.g. Windows, Mac OS) iPod (RIM) Android Native support for desktop devices Native support for mobile devices Browser-based support © 2012 SAP AG. All rights reserved. 16
  • 12. Customer background analysisHow many employees of your organization deal with IT Application to performpersonal and business activities?What kind of Business Processes do you manage through IT Applications?What roles and types of roles in your organization are made up of remote workers(e.g., shop floor workers, sales representatives)? What type of workflows are in place now? Do your customers or suppliers need access to your systems? Do you plan to support „Bring Your Own Device“ ? Do employees of your organization or business partners (suppliers, dealer or customers) have remote access to critical data? (eg. via their mobile devices) In which areas / lines of your business would you see the highest potential through business processes automation? Are you able to manage and support different mobile devices centrally from a remote place in order to have a fast and consistent control over the applications used by your employees?© 2012 SAP AG. All rights reserved. 17
  • 13. Customer background analysisPeople, Processes, Applications, Access Channel© 2012 SAP AG. All rights reserved. 18
  • 14. Business Application AccessCurrent Architecture Web Dynpro Remote Access RF transaction SAP Business Suite SAP Business SAP Business One SAP Business Suite ByDesign SAP SAP SAP SAP SAP CRM ERP GUI SRM SCM GUI PLM Web Dynpro SAP CRM SAP ERP SAP SCM SAP HCM SAP SRM SAP Business All-in-One Paper GUI Web Dynpro SAP Business Analytics Paper Enterprise Enterprise Governance, Analytic Business Data Information Performance Risk and Sustainability Applications Intelligence Warehousing Management Management Compliance Application Foundation / Integration SAP BPM SAP In-Memory Appliance (SAP HANA)© 2012 SAP AG. All rights reserved. 19
  • 15. SAP for Connecting People SAcP Engine© 2012 SAP AG. All rights reserved. 20
  • 16. Business Application AccessCurrent Architecture Hybrid Web Container Web Dynpro Apps Mobility Platform Remote Access Native SDK transaction RF Odata/DOE/Data Modeling Connectors and Mobile BusinessObject SAP Business Suite SAP Business SAP Business One SAP Business Suite ByDesign SAP SAP SAP SAP SAP CRM ERP GUI SRM SCM GUI PLM Web Dynpro SAP CRM SAP ERP SAP SCM SAP HCM SAP SRM SAP Business All-in-One Paper AIF GUI Web Dynpro SAP Business Analytics AIF Enterprise Enterprise Governance, Analytic Business Data Information Performance Risk and Sustainability Applications Intelligence Warehousing Management Management Compliance Application Foundation / Integration SAP BPM SAP In-Memory Appliance (SAP HANA)© 2012 SAP AG. All rights reserved. 21
  • 17. Roadmap OverviewUI Technologies: Integration & Consumption Less UI Clients, UI Clients more functionality UI Clients UI Integration More UI Services Services for Efficiency and Interoperability UI Integration Services UI-relevant Repositories Consolidated repositories and their UI-relevant related artifacts Repositories Today Tomorrow© 2012 SAP AG. All rights reserved. 22
  • 18. SAP for Connecting PeopleStrategic Assessment
  • 19. SAP for Connecting People Strategic Assessment1 Customer Needs 2 How SAP can support 3 Benefits from SAcP Assessment Helps Customer to define UI Customer UI Strategy A clear UI Strategy to drive Strategy all over the company defined according to SAP business process adoption aligned with users expectations UIs solution roadmap and compliance with the and SAP’s UI strategy and Target Architecture highest flexibility and roadmap tailored to customer lowest TCO Act considering business background, future needs How it works: and strategy impact and value potential of technologies (eg. Mobile Assessment Onsite Adoption Roadmap devices growth) Workshop to analyze Recommendations for Next Customer scenario, needs Steps and strategy Remote Working Session to define target Application Access Architecture and Adoption Roadmap Final Session to present findings and deliverables © 2012 SAP AG. All rights reserved. 24
  • 20. Tools & methodsQuestionnaireStrategic Assessment for Connecting PeopleQuestion Answer CommentGeneral QuestionsWhat are your expectations for this workshop?How many employees do you have?How many employees of your organization deal with IT Application to performpersonal and business activities?How many employees of your organization already deal with mobile devices to Complete Rolesperform personal and business activities?What roles and types of roles in your organization are made up of remoteworkers (e.g., shop floor workers, sales representatives)? Mapping M atrix General Questions onDo you already have a mobile business strategy? (Define it)Do your customers or suppliers need access to your systems?Do you have forms, paper-based or electronic, that your employees, partners or customer backgroundcustomers must complete?Do you plan to support „Bring Your Own Device“ (allow external devices into theinternal network)?Do employees of your organization or business partners (suppliers, dealer orcustomers) have remote access to critical data? (eg. via their mobile devices)Business Scenario QuestionsWhat kind of Business Processes do you manage through IT Applications? Complete Current Architecture Business ScenarioWhat type of workflows are in place now that could be improved by a newaccess channel? (workflows as travel requests, vacation requests, stockreplenishment, etc) Use Case qualification Questions to collectWhat type of new workflows are you going to develop?In which areas / lines of your business would you see the highest potential for Use Case qualification Use Case qualification information on currentmobile usecases/scenarios?Architecture Questions application architectureWhich is your current portal platform? (Sharepoint, SAP Portal, etc.)Do you use different portal platform for different business scenarios? (eg.Intranet/Internet)Are you able to manage and support different mobile devices centrally from aremote place in order to have a fast and consistent control over the applications Architecture Questions onused by your employees?Do you already have a platform to develop Mobile Applications? current IT landscapeTechnical QuestionsHow do you ensure you fulfill software requirements for your mobile workers in atimely manner? (software distribution, services provisioning, etc.)How do you protect data and applications on mobile devices of your employees?Do you have a set process and guidelines for mobile device usage and security?Do you keep regular backup of mobile workers’ critical business data anddocuments? Technical Questions on ITHow costly is it for you to manage and update mobile applications (incl. securityapplications) for your employees?How much time does it typically take for a mobile worker in your organization tomanage and update applications to their mobile devices? guidelines and complianceDo you need compliance to government regulations on data management?How often do you come across a security threat to mobile devices of youremployees? requirementsIf external users are required to access to your application: which kind of access channel can be used? how do you generally grant security for such communication?© 2012 SAP AG. All rights reserved. 25
  • 21. SAcP deliverables1 Target Architecture 2 Adoption roadmap 3 Benefits© 2012 SAP AG. All rights reserved. 26
  • 22. Un esempio di deliverableAnalisi del ruolo dei Sales in Olii Italiani© 2012 SAP AG. All rights reserved. 27
  • 23. Tools & methods: User role analysis (AS-IS) Processo Canali di accesso Backend Device Creazione promozioni CRM web client UI SAP CRM PC Creazione ordini di vendita SAP GUI for Windows SAP ECC PC Check disponibilità prodotto SAP GUI for Windows SAP ECC PC Gestione rimborso spese Email SAP ECC PC Gestione ferie Email Inaz PC Visualizzazione report TPM sulle promozioni Web Browser SAP BW PC Reporting e analisi vendite e marginalità del cliente Client nativo Board PC Dispute Management SAP GUI for Windows SAP ECC PC Principali pain points Criticità Impossibilità di accedere alle informazioni presenti sui sistemi in qualsiasi momento e da qualsiasi Alta luogo Eterogeneità dei canali di accesso Alta Impossibilità di accedere alle informazioni in assenza di connettività (es. presso i buyer) Alta© 2012 SAP AG. All rights reserved. 28
  • 24. Tools & methods: High level architecture (AS-IS) People Sales Layer Access Channel Layer Device LayerApplicationLayer SAP ECC SAP CRM SAP BW INAZ Board 6.0 EhP6 7.0 7.0 MM WM PP FI SD SAP NW PI 7.31 © 2012 SAP AG. All rights reserved. 29
  • 25. Tools & methods: Role’s needs vs coverage Livello 1 Livello 2 Requisiti Attuale grado di copertura 1.1. Complessità interfaccia 1. Complessità 1.2. Complessità grafica applicativa 1.3. Complessità logiche di validazione del dato 2.1. Frequenza di Accesso 2. Interazione 2.2. Durata della sessione utente 2.3. Necessità di leggere/scrivere il dato in tempo reale 3.1. Intuitività e semplicità dellinterfaccia 3. Usabilità 3.2. Livello di configurabilità 3.3. Grado di omogeneità delle interfacce 4. Utilizzo di 4.1. In entrata periferiche 4.2. In uscita 5.1. Necessità di effettuare transazioni certificate elettronicamente 5.2. Livello di sicurezza nella gestione dei dati 5. Sicurezza 5.3. Complessità politiche di autenticazione 5.4. Necessità di gestire ruoli autorizzativi ulteriori rispetto ai sistemi di backend 6. Dislocazione 6.1. Grado di mobilità geografica© 2012 SAP AG. All rights reserved. 30
  • 26. Tools & methods: User role analysis (TO-BE) Processo Canali di accesso Backend Device Creazione promozioni Native App/HWC SAP CRM Tablet Creazione ordini di vendita Native App/HWC SAP ECC Tablet Check disponibilità prodotto Native App/HWC SAP ECC Tablet Gestione rimborso spese Native App/HWC SAP Portal/BPM Tablet Gestione ferie Native APP / HWC SAP Portal/BPM Tablet Visualizzazione report TPM sulle promozioni Native APP / HWC SAP BW Tablet Reporting e analisi vendite e marginalità del cliente Native APP / HWC Board Tablet Dispute Management Native APP / HWC SAP ECC Tablet Caratteristiche della nuova UI Valore Accesso ai dati in tempo reale e da qualsiasi luogo Alto Omogeneità delle modalità di fruizione delle applicazioni Alto Omogeneità nel livello di personalizzazione delle applicazioni abilitato dalla Mobile Platform Medio Miglioramento della produttività e riduzione della curva di apprendimento data dalla maggiore Alto semplicità e intuitività dell’interfaccia Omogeneità delle procedure di autenticazione delle utenze Alto© 2012 SAP AG. All rights reserved. 31
  • 27. Tools & methods: High level architecture (TO- BE) People Layer Sales Access Channel Layer Device LayerApplicationLayer Sybase Unwired Platform 2.1 SAP Afaria 7.0 SAP NW Gateway SAP NW 2.0 Mobile 7.1 SAP ECC SAP CRM SAP BW INAZ Board 6.0 EhP6 7.0 7.0 MM WM PP FI SD SAP NW PI 7.31 © 2012 SAP AG. All rights reserved. 32
  • 28. Value Drivers e principali benefici Key Areas Value Drivers Accesso in qualsiasi momento e in qualunque luogo ai sistemi di backend Accesso in per visualizzare/gestire informazioni aggiornate: mobilità alle relative ai clienti e contatti, visibili anche su mappe relative a promozioni, storia del cliente e situazione creditizia informazioni eseguire procedure interni, quali richieste ferie / rimborso spese, con la possibilità di monitorare il processo di approvazionePrincipali benefici di business Maggiore efficacia nell’esecuzione dell’attività di vendita presso i clienti Riduzione della rilavorazione degli ordini dovuti a mancanza di disponibilità dei prodotti nelle date concordate con il cliente Riduzione dell’operatività e conseguente aumento della produttività Riduzione tempo di completamento del processo Riduzione errori nella registrazione a sistema delle informazioniNota: per il cliente questa analisi è stata fatta anche per i ruoli Manager e Plant Worker © 2012 SAP AG. All rights reserved. 33
  • 29. Iniziative individuate e priorità App reporting High analisi vendite e App Workflow TCO Impact marginalità di approvazione cliente App Creazione Process Savings RDA OdV Strategic Benefits Key Differentiators App App Check Compliance Disposizioni disponibilità portuali App report TPM App gestione App rimborsi promozioni Valore spese App gestione ferie App Entrate Merci Low Low Fattibilità Low Technology / Business Risk High Organizational Readiness Low Transition Cost© 2012 SAP AG. All rights reserved. 34
  • 30. SAP Assessment for Connecting PeopleThank You!
  • 31. © 2011 SAP AG. All rights reserved.No part of this publication may be reproduced or transmitted in any form or for any SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP BusinessObjectspurpose without the express permission of SAP AG. The information contained Explorer, StreamWork, and other SAP products and services mentioned herein asherein may be changed without prior notice. well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and other countries.Some software products marketed by SAP AG and its distributors containproprietary software components of other software vendors. Business Objects and the Business Objects logo, BusinessObjects, CrystalMicrosoft, Windows, Excel, Outlook, and PowerPoint are registered trademarks of Reports, Crystal Decisions, Web Intelligence, Xcelsius, and other BusinessMicrosoft Corporation. Objects products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of Business Objects Software Ltd.IBM, DB2, DB2 Universal Database, System i, System i5, System p, System p5, Business Objects is anSystem x, System z, System z10, System z9, z10, z9, iSeries, pSeries, xSeries, SAP company.zSeries, eServer, z/VM, z/OS, i5/OS, S/390, OS/390, OS/400, AS/400, S/390Parallel Enterprise Server, PowerVM, Power Architecture, POWER6+, POWER6, Sybase and Adaptive Server, iAnywhere, Sybase 365, SQL Anywhere, and otherPOWER5+, POWER5, POWER, OpenPower, PowerPC, BatchPipes, Sybase products and services mentioned herein as well as their respective logosBladeCenter, System Storage, GPFS, HACMP, RETAIN, DB2 Connect, RACF, are trademarks or registered trademarks of Sybase, Inc. Sybase is an SAPRedbooks, OS/2, Parallel Sysplex, MVS/ESA, AIX, Intelligent Miner, WebSphere, company.Netfinity, Tivoli and Informix are trademarks or registered trademarks of IBM All other product and service names mentioned are the trademarks of theirCorporation. respective companies. Data contained in this document serves informationalLinux is the registered trademark of Linus Torvalds in the U.S. and other purposes only. National product specifications may vary.countries. The information in this document is proprietary to SAP. No part of this documentAdobe, the Adobe logo, Acrobat, PostScript, and Reader are either trademarks or may be reproduced, copied, or transmitted in any form or for any purpose withoutregistered trademarks of Adobe Systems Incorporated in the United States and/or the express prior written permission of SAP AG.other countries.Oracle and Java are registered trademarks of Oracle and/or its affiliates.UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group.Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, andMultiWin are trademarks or registered trademarks of Citrix Systems, Inc.HTML, XML, XHTML and W3C are trademarks or registered trademarks of W3C®,World Wide Web Consortium, Massachusetts Institute of Technology. © 2012 SAP AG. All rights reserved. 36
  • 32. © 2012 SAP AG. All rights reserved.No part of this publication may be reproduced or transmitted in any form or for any purpose Google App Engine, Google Apps, Google Checkout, Google Data API, Google Maps,without the express permission of SAP AG. The information contained herein may be Google Mobile Ads, Google Mobile Updater, Google Mobile, Google Store, Google Sync,changed without prior notice. Google Updater, Google Voice, Google Mail, Gmail, YouTube, Dalvik and Android are trademarks or registered trademarks of Google Inc.Some software products marketed by SAP AG and its distributors contain proprietarysoftware components of other software vendors. INTERMEC is a registered trademark of Intermec Technologies Corporation.Microsoft, Windows, Excel, Outlook, PowerPoint, Silverlight, and Visual Studio are Wi-Fi is a registered trademark of Wi-Fi Alliance.registered trademarks of Microsoft Corporation. Bluetooth is a registered trademark of Bluetooth SIG Inc.IBM, DB2, DB2 Universal Database, System i, System i5, System p, System p5, System x,System z, System z10, z10, z/VM, z/OS, OS/390, zEnterprise, PowerVM, Power Motorola is a registered trademark of Motorola Trademark Holdings LLC.Architecture, Power Systems, POWER7, POWER6+, POWER6, POWER, PowerHA, Computop is a registered trademark of Computop Wirtschaftsinformatik GmbH.pureScale, PowerPC, BladeCenter, System Storage, Storwize, XIV, GPFS, HACMP,RETAIN, DB2 Connect, RACF, Redbooks, OS/2, AIX, Intelligent Miner, WebSphere, Tivoli, SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP BusinessObjects Explorer,Informix, and Smarter Planet are trademarks or registered trademarks of IBM Corporation. StreamWork, SAP HANA, and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in GermanyLinux is the registered trademark of Linus Torvalds in the United States and other countries. and other countries.Adobe, the Adobe logo, Acrobat, PostScript, and Reader are trademarks or registered Business Objects and the Business Objects logo, BusinessObjects, Crystal Reports, Crystaltrademarks of Adobe Systems Incorporated in the United States and other countries. Decisions, Web Intelligence, Xcelsius, and other Business Objects products and servicesOracle and Java are registered trademarks of Oracle and its affiliates. mentioned herein as well as their respective logos are trademarks or registered trademarks of Business Objects Software Ltd. Business Objects is an SAP company.UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group. Sybase and Adaptive Server, iAnywhere, Sybase 365, SQL Anywhere, and other SybaseCitrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, and MultiWin products and services mentioned herein as well as their respective logos are trademarks orare trademarks or registered trademarks of Citrix Systems Inc. registered trademarks of Sybase Inc. Sybase is an SAP company.HTML, XML, XHTML, and W3C are trademarks or registered trademarks of W3C®, Crossgate, m@gic EDDY, B2B 360°, and B2B 360° Services are registered trademarksWorld Wide Web Consortium, Massachusetts Institute of Technology. of Crossgate AG in Germany and other countries. Crossgate is an SAP company.Apple, App Store, iBooks, iPad, iPhone, iPhoto, iPod, iTunes, Multi-Touch, Objective-C, All other product and service names mentioned are the trademarks of their respectiveRetina, Safari, Siri, and Xcode are trademarks or registered trademarks of Apple Inc. companies. Data contained in this document serves informational purposes only. National product specifications may vary.IOS is a registered trademark of Cisco Systems Inc. The information in this document is proprietary to SAP. No part of this document may beRIM, BlackBerry, BBM, BlackBerry Curve, BlackBerry Bold, BlackBerry Pearl, BlackBerry reproduced, copied, or transmitted in any form or for any purpose without the express priorTorch, BlackBerry Storm, BlackBerry Storm2, BlackBerry PlayBook, and BlackBerry App written permission of SAP AG.World are trademarks or registered trademarks of Research in Motion Limited. © 2012 SAP AG. All rights reserved. 1

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