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    Presentations European Union SAP Summit Presentations European Union SAP Summit Presentation Transcript

    • SAP EU SUMMIT8 DECEMBER 2011
    • 1 Introduction
    • European Union SAP Summit 20119.00 9.15 Welcome Coffee Welcome and Introduction9.15 9.30 Henri Van der Vaeren, Managing Director SAP Belgium & Frank Soudan, Account Director EU SAP Strategy, Innovation without Boundaries9.30 10.15 Ken Hamel, Senior Vice President, Global Customer Solutions & Presales SAP – Trends in Public Sector10.15 11.00 Thomas Kunert, Senior Director Federal & State Government EMEA & Christophe Compain, Principal Consultant public sector11.00 11.15 Break Learn how SAP state of the art Business Intelligence allows a real transformation strategy11.15 12.00 Jean-François Dierckx, solution expert SAP BI12.00 13.15 Lunch Break SAP Business Planning and Consolidation bringing agility and transparency for Public Governance (including the EMSA business case)13.15 14.00 Kris Van Delm, solution architect SAP Technology meets Public Sector Business requirements14.00 14.45 Karim Benakli, Principal SAP Netweaver consultant14.45 15.00 Break SAP Field Services for the European Institutions15.00 15.45 Bertrand Andries, Field Service Director SAP Belgium15.45 16.15 Conclusions & Closing Remarks16.15 17.00 Drink
    • 1. Resource Planning & Mgt – Customer30 YEARS OF PUBLIC SECTOR EXPERIENCE: 10,500+ CUSTOMERS of data  Driver One consistent source Vehicle • Monthly accounts now close Licensing • Financial and management a Agency – UK • Employee expenses paid 4 to • Electronic processing of com 2. Strategy Mgt & Analytics – Customer •Holistic & integrated v information • Role-Based access to a  German Armed Forces •Overview of all operat •Powerful reporting & a States, Provinces & Local Governments •Enhanced planning an NGO/ Postal Defense • Overview of available Federal / time with GIS Central • Situational analysis an • Information and time  KSD • Assessment options fr • IES provides the platfo exchange of informatio • Command of Operatio 3. Incident, Case & Contact Mgt – Custom • Common contact da  Regione Lazio • Standard processes
    • ACCELERATED CO-INNOVATION FOR THE PUBLIC SECTOR:CUSTOMER-BASED COMMUNITIES SHARE BEST PRACTICESAND SET FUTURE STANDARDS Communities of Innovation Public Sector Industry Advisory Council Public Services Industry Advisory Council  Federal / central, state / provincial and local government customers  Line of business specific customers spanning tax, public security, social services, postal and public administration Business Process Expert Community  Public sector industry forum Industry Value Network  Tax and revenue management  Public security Communities Enterprise Services Communities  Enterprise SOA influencer council  ES bundles for multichannel tax and revenue management  ES bundles ES bundle for master data management in budgetary Industry Standards accounting  ES bundle for public sector budget management
    • SAP EU SUMMIT8 DECEMBER 2011
    • Optimizebusiness Innovate business Run better Kenneth Hamel Senior Vice President - Global Customer Solutions
    • &Optimize Innovatebusiness. business.
    • Optimizebusiness. core • Consistent core • Predictable • Non-disruptive
    • SAP Business Suite Innovation Roadmap Evolution December 2015 2020 Breakthrough More Innovation Less Disruption Long-Term Predictability• Evolutionary Innovation: • Delivery without disruption: • Long-term predictability: Gradual evolution of enterprise Customers want to avoid cost, time Customers want to make the most software that spans from functional and skill hurdles to adopt innovation out of their investments and expect a enhancements to TCO and new user easier and faster. clear perspective for their strategic experiences. software investments.• Breakthrough innovation: Breakthrough innovation to adopt new business practices and processes as quickly and smoothly as possible.
    • Innovation without disruption 7i2011 BI 4.0 2020 moving into production, in memory, social, SAP Business Suite including 123 new geo, collaborative maintenancecore features and mobile extended
    • Optimizebusiness. core cloud • Consistent core • Consistent end-to-end • Predictable • Instant value • Non-disruptive • Extensible
    • Next generation cloud 700+ 3 70+ SAP Installations LoB on-demand solutions available on the Cloud services delivered in SAP Storecloud in 2011
    • Optimizebusiness. CROSSGATE Collaboration Services core cloud
    • Innovatebusiness. mobile • Personalize interaction • Reach anyone • Digitize value chain
    • Empower people anywhere 1.8+ 30+ 200+ billion SMS messages mobile applications mobile applications processed daily built by SAPSAP built by partnersmobile
    • Mobile Innovation• SAP Business Suite offers full support for an end-to-end mobile experience: secure and scalable architecture, development SDK, mobile apps and the SAP Store.• Customer can benefit from instant access to up-to-date Business Suite data from anywhere with a mobile device Architecture:Scalable and Secure Development SDK Mobile Apps SAP Store
    • Mobile Apps Launch
    • Innovatebusiness. mobile in memory • Personalize interaction • Predict demand • Reach anyone • Manage risk • Digitize value chain • Analyze root cause
    • Real-time redefined 115 20+ 12,000+ decisions in the last HANA accelerators data warehouses waiting 9 months delivered in the last to be unleashed 6 monthsin memory
    • HANA Innovation RoadmapAnalytics Accelerators BW on HANA New Apps Suite on HANAHigh-performance Acceleration of current High-performance BW: New applications that • Porting ERP / Suite onreports: business suite • SAP BW based on leverage the full HANA DB• ERP Operational functionality: HANA DB capabilities of HANA: • Allow for reuse of Reporting • CO-PA • Trade Promotion Side-by-Side (SbS)• Smart Meter Analytics • General Ledger Management apps • Material Ledger • Liquidity Risk • New, flexible, view- Management based analytics with • Cost Center / Product Cost Analysis • Strategic Workforce enriched Planning openness for • Customer customers Segmentation
    • Innovatebusiness. mobile in memory • Personalize interaction • Predict demand • Reach anyone • Manage risk • Digitize value chain • Analyze root cause
    • Run mobilebetter. core cloud in memory
    • Innovation mobilewithoutdisruption. core cloud in memory
    • Thank You!
    • European Union SAP Summit 20119.00 9.15 Welcome Coffee Welcome and Introduction9.15 9.30 Henri Van der Vaeren, Managing Director SAP Belgium & Frank Soudan, Account Director EU SAP Strategy, Innovation without Boundaries9.30 10.15 Ken Hamel, Senior Vice President, Global Customer Solutions & Presales SAP – Trends in Public Sector10.15 11.00 Thomas Kunert, Senior Director Federal & State Government EMEA & Christophe Compain, Principal Consultant public sector11.00 11.15 Break Learn how SAP state of the art Business Intelligence allows a real transformation strategy11.15 12.00 Jean-François Dierckx, solution expert SAP BI12.00 13.15 Lunch Break SAP Business Planning and Consolidation bringing agility and transparency for Public Governance13.15 14.00 (including the EMSA business case) Kris Van Delm, solution architect SAP Technology meets Public Sector Business requirements14.00 14.45 Karim Benakli, Principal SAP Netweaver consultant14.45 15.00 Break SAP Field Services for the European Institutions15.00 15.45 Bertrand Andries, Field Service Director SAP Belgium15.45 16.15 Conclusions & Closing Remarks16.15 17.00 Drink © 2011 SAP AG. All rights reserved. 1
    • SAP –Trends andInnovation inPublic SectorThomas KunertSerge FrappierDecember 8, 2011
    • ChallengesFinancial Crisis Demographics Citizen Expectations Do More With Less Administrative Excellence Response: Change Quality of Services
    • Room for Manouvre –Comprehensive ViewInnovateCombine Sources Processes Consist of … Means of Transport Business Information Technology
    • Innovation in Public Sector Business Requirements Process Innovation drives IT drive IT change: Austria Change: the Dutch Shared and France Service Centre A good idea grows into Strategic Alignment needs new segments: the different IT tools: State of State of Hessen and an Baden Württemberg innovative University IT model need to follow New technologies change business reality: business processes: Birmingham Mobility IT Almost Faster than light … more is coming
    • Both clients reformed theBusiness way budget laws were consolidation of 85Requirements executed. bookkeeping agency‟sdrive IT change: applications ( AT )Austria and Requirements where standardization and decrease of personnel fromFrance harmonization of processes – 1100 to 550 ( AT ) as well as compliance and Total savings ~30 Mill in the security. 1st year of operation ( AT ) Change of information flows Role based access for led to the need for a 35.000 users ( FR ) transformation of the IT landscape – statewide.© 2011 SAP AG. All rights reserved. 6
    • Demographic challengeProcess – reflected in the DutchInnovation labor market - forceddrives IT the government toChange: the rethink the way they didDutch Shared HR.Service Centre Employees were unhappy with HR processes. Shared Services as a new process design was in everybody‟s mouth – and the IT available.© 2011 SAP AG. All rights reserved. 7
    • The Dutch Plan: Scope and Organization Situation 12 Ministries (excl Ministry of Defense) with app. 45 agencies 120.000 employees Huge diversity in ICT, HR processes and HR Organization Shared Services HR Central Government People Set up of P-Direkt  High volume and Setup of expert centers low added value Organization Processes  Low volume and  Rule based high added value (High routine)  Case based Technology Quality © 2011 SAP AG. All rights reserved. 8
    • Solution ApproachPhase by Phase allows quick wins Guidelines 2011 / 2012  Transparency Rijksplatform Phase III  Reuse HR Experts  Effectivity 2010 / 2011 ….  Synergies  Strategy 2009 / 2010 Phase II Shared Service Centre 2008 / 2009 Phase I „Location Independent“ HR Execution 2007 / 2008 Infrastructure, Implement Self Services © 2011 SAP AG. All rights reserved. 9
    • Process Perception and attractivenessInnovationdrives IT Process Change: SPOC for all ministries – SelfChange: the ServiceDutch SharedService Centre 128.000 direct access contacts in 12 ministries Solid information base Projected 50% reduction of FTEs required for personnel and salary administration ( 1500 down to 740 employees Potential Savings of €280 Mio by 2020© 2011 SAP AG. All rights reserved. 10
    • Centralization is only for BI on Demand: „…In about 10 minutes,A good idea back office!? I learned about the service and hadgrows into new one report hosted. Ive been addingsegments: the Certainly not, Townhall21 more reports and users ever since. TheState of Hessen has centralized it online ability for us to share Crystal Reportsand an innovative service for many years on the Web has dramatically improvedUniversity now and the EUSD in our visibility into our operations Hessen is supported by a information." hosted Online Application Keith R. Werosh, university registrar, Management system! National University of Health Sciences The National University for Townhall 1: 98% reduction of Health Sciences do run implementation: effort proven by time their BI on demand – in recording - coming from re-use of the public cloud. services and knowledge improvement © 2011 SAP AG. All rights reserved. 11
    • City of Hagen – “Virtual Town Hall 21”Why doubling the Wheel ? Process: register of residents/ information deskVariant A: external request resident information Create Process Create information request information Variant C: License plate information request Create Send PaymentVariant B: internal request bill information Create Process Create information request information request 98% reduction of implementation  140,000 citizens effort proven by time recording  External requests: 2,000/year. Coming from re-use of services and knowledge improvement.KPI*  External mass requests (batch): 6,000/year.  Internal requests: 100,000/year  Additional requests via other channels: 24,000/year © 2011 SAP AG. All rights reserved. *Key performance indicator 12
    • Shrinking Budgets, Simple Integration of 3rd party systems need for new publicStrategic management and new Low Time to Value: effort for newAlignment methods and tools. reports - - 30 %needs differentIT tools: State of When the State ofBaden 2500 reports for a variety of Baden Württemberg stakeholders : 21 productive, 5 inWürttemberg implemented new development management tools IT had to follow. Standardization and harmonization male access to info faster and simpler And not agency by to understand agency – they run a statewide BI platform with the objective to reach 1st class quality The information system makes it easier for members of and high cost parliament to access the state budget. Detailed questions can effectiveness. be answered quickly, and it‟s now possible to react to budget developments much faster. The system is unique within Germany, and it clearly improves the information of members of parliament. Willi Stächele, Ex- Minister of Finance, State of Baden-Württemberg© 2011 SAP AG. All rights reserved. 13
    • Modern Public Management in Baden-Württemberg –Examples Future Investments /  Parliament Info System  Management Accounting and Infrastructure – Reporting to  General Accounting Office / Public Budgets Federal Government on regions, Audit Court  State Government Work programs etc. Programm – documentation of  Benchmarking for Regional Police BSC Councils all activties on strategic Road safety – objectives of the state  Asset administration / building „operating picture“ on road government authority – KPIs on Financials safety and Quanitities  Road Construction – resource Grants Controlling – needs / demand, obligations, volume of grants, admin costs contract monitoring, KPIs and KPIs  Justice – management Public Budget Monitoring accounting of courts, departments of public Tax prosecution, prisons etc AND Justice BSC – KPIs on legal enforcement (detention, prison services,… )  …and more © 2011 SAP AG. All rights reserved. 14
    • Birmingham CityCouncil„s visionis to make What Drives Quality of Service?Birmingham agreat place tolive, learn and Administrative Excellencework. To realizethis vision, thecouncil launcheda transformationprogram focusedon serviceexcellence,operationalefficiency, andcustomerexperience…. © 2011 SAP AG. All rights reserved. 15
    • Single version of the truth, eliminating What determines conflicting data and Reduced IT systemsIT model need to through improved system integration process quality ?follow business Availability of an onlinereality: Forecast savings of £2 billion over 10 years service or aBirmingham streamlined and integrated wall to wall Expected productivity gains of 15% over process. 10 years Where can the cost Expected savings of £100 million per year cutting potential be through a 10-year period - £156 million found? savings to date When Birmingham was Customer satisfaction in top 25% of confronted with the councils urgent need for change they took the chance… 60% of cashable savings expected from improved procurement and payment practices Lower local tax increases than other cities© 2011 SAP AG. All rights reserved. 16
    • Mobile
    • THTs customer satisfaction rates Sometimes IT are now at an all time high ofNew innovations make new 96% from 75% just a few yearstechnologies processes possible – or agochange modernize old onesbusiness extremly. …NY-ALERT to send out notifications toprocesses:Mobility 3.6 million subscriber‟s mobile devices The rising number of enables 10,000 new subscribers each mobile devices and month „mobile workers‟ made such a development 800 different entities at 160 possible. organizations to send out alerts capable of sending millions of alerts in minutes - Every day between 1,400 and 1,800 different alerts are disseminated to different groups© 2011 SAP AG. All rights reserved. 18
    • Best Of Two Worlds – SAP And iPhone Classify the Issue Take a Photo Describe in Details Locate© 2011 SAP AG. All rights reserved. 19
    • Development of innovative processesIT Almost Faster does not stop.than light Neither does the Gathering massive amount of geo- development of IT. tagged traffic information automatically from contracted taxis One of the limiting which is over 12,000 factors in analytics seemed to be the The data captured 10-15 million records abundance of data that per day and be sent to the customer‟s cannot be processed data center with usual technical Fighting Cancer more means. Successfully – the Oncolyzer - 20TB of data May have been, but not anymore.© 2011 SAP AG. All rights reserved. 20
    • Business Requirements drive IT Process Innovation drives IT Change: change: Austria and France the Dutch Shared Service Centre IT Almost Faster than light … IT model need to follow businessSoil of more is coming reality: BirminghamInnovationWhere can you A good idea grows into new Strategic Alignment needs differentfind more ideas? segments: the State of Hessen IT tools: State of Baden and an innovative University Württemberg New technologies change business processes: Mobility © 2011 SAP AG. All rights reserved. 21
    • Portfolio Coverage – SAP for Public Services Hesse, Edmonton, The Municipality of Aarhus, National Police Agency of Taiwan, Dorset County Council Social Multi Channel Access and ‚Citizen Relations„ Tax and Revenue Public Security Mission Defense Healthcare Secretaría de la Función Pública, México Higher Province Trento, Gauteng, KMD Education Ministry of Finance Greece, Welsh Assembly, Italian Provinces, Austrian Federal Ministry of Science and Research ERP and Public Sector Specific Extensions eg Public Sector Procurement and Business Planning and Consolidation for Public© 2011 SAP AG. All rights reserved. 22
    • © 2011 SAP AG. All rights reserved. 23
    • Discovering the Value of a technological Innovation andinnovate yourself■ I don’t know where to begin  The Art of possible■ I don’t know the business value of  Brainstorm Discovery  Identify and prioritize adopting these technologies Workshop(s)  Assess strategic impact■ I can’t easily picture the end state  Assess Business Value■ I am not in a position to measure all  Compare with innovative impacts and level of feasibility Industry PeersIntuition Ideas Use Cases Business Case Executable Roadmap Value Discovery Brainstorming Workshop© 2011 SAP AG. All rights reserved. 24
    • Value Discovery ProcessMulti Step Accelerated Approach The Strategic Roadmap Assessment took ENI’s  current business strategy as a starting point  Maintain a dividend yield among the highest in the sector: 2008 total dividend at €1.30 per share Understand: Business strategy and current IT strategy Corporate: Keep  Streamline Procurement & ICT processes Industry-leading  Improve efficiency and overhead reduction with a new dividend yield savings program which to double cost reduction to about  Assess: €2 billion by 20121  Promote the sustainability of the business model Business Driven Roadmap E&P: Increase  Maintain robust production growth with an average production, annual growth rate of 3% up to 2015 replace reserves,  Focus on 3 main strategic areas: Africa, OECD countries and build a and Central Asia/Russia for production growth global LNG  Main processes performance (benchmark)  Maintain a steady growth, even in lower oil price position conditions, by focusing on conventional activities and the quality of the portfolio Creating Value for Shareholders  Strengthen leadership in the European gas market G&P: Grow internationally  Grow international gas sales by an average 7% a year and preserve  Grow in regulated activities and expand in international Italian gas markets  Baseline architecture based on existing documentation business Source: Annual Reports, ENI website, ENI 2009-2012 Strategic Plan and Targets presentation behalten © SAP 2009 / Page 6  Discover: Opportunities and initiatives per business process  Document pain points and key business2  Create initiatives to address the pain points & to enable business requirements and document potential value enabled  Conduct product overview and demonstration sessions  Prioritize: Sort opportunities by business value and program feasibility3 (Inputs: Risk, Business Readiness, Transition Costs) Architecture Roadmap  Consolidate: Combine output from business process discovery and create4 enterprise initiatives  Sequence: Assign initiatives to waves based on value, enterprise strategy, deployment strategy and product & organizational constraints  Propose: Target architecture and roadmap for each of the areas in scope,5 supported by a solid and realistic business case  Point of View: Executive presentation© 2011 SAP AG. All rights reserved. 25
    • Room for Manouvre –Comprehensive View InnovateCombine SourcesBusiness Information Technology© 2011 SAP AG. All rights reserved. 26
    • © 2011 SAP AG. All rights reserved.SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAPBusinessObjects Explorer, StreamWork, and other SAP products andservices mentioned herein as well as their respective logos are trademarksor registered trademarks of SAP AG in Germany and other countries.Business Objects and the Business Objects logo, BusinessObjects, CrystalReports, Crystal Decisions, Web Intelligence, Xcelsius, and other BusinessObjects products and services mentioned herein as well as their respectivelogos are trademarks or registered trademarks of Business ObjectsSoftware Ltd. Business Objects is an SAP company.Sybase and Adaptive Server, iAnywhere, Sybase 365, SQL Anywhere, andother Sybase products and services mentioned herein as well as theirrespective logos are trademarks or registered trademarks of Sybase, Inc.Sybase is an SAP company.All other product and service names mentioned are the trademarks oftheir respective companies. Data contained in this document servesinformational purposes only. National product specifications may vary.These materials are subject to change without notice. These materialsare provided by SAP AG and its affiliated companies (“SAP Group”)for informational purposes only, without representation or warranty ofany kind, and SAP Group shall not be liable for errors or omissions withrespect to the materials. The only warranties for SAP Group products andservices are those that are set forth in the express warranty statementsaccompanying such products and services, if any. Nothing herein should beconstrued as constituting an additional warranty.
    • Business Analytics Solutions from SAP ForThe European CommissionJean-François DierckxBusiness Analytics Solution Architect, SAP BeLux
    • Successful public sector organizations . . . Effectively align goals and resources to balance risk and opportunities for optimal Government support to citizens They do it by:  Aligning resources to desired outcomes  Understanding the costs of delivering citizen services  Enabling flexibility to anticipate shifts in priorities Result:  Tailor resources to citizen demands while increasing efficiency  Conduct government transformation through innovative strategies to contain costs  Provide transparency and self service access to constituents© 2011 SAP AG. All rights reserved. Confidential 3
    • Delivering Remarkable Business Performance:What did the best do in Public Services? + 10 % -30% + 25% Staff productivity Time to project completion Crime detectionVRL Research & Asian Banker © 2011 SAP AG. All rights reserved. Confidential 4
    • Leading Indicators Enable the Performing Governmentand Sustain Citizen Services Program funding Time to tax collection Time to welfare payment Crime detection rate Of outstanding accounts Costs of citizen services payable Contracts compliance Payroll errors© 2011 SAP AG. All rights reserved. Confidential 5
    • Going Beyond Just Reporting Yesterday’sNews to Enable Public Sector to Run Smarter PROGRAM MANAGEMENT I CITIZEN SERVICES I SOCIAL AID I PUBLIC TRANSPORTATION I PUBLIC SAFETYPUBLIC DEFICIT I BUDGET PERFORMANCE MANAGEMENT I POLICY OPERATIONS l HR l FINANCE | PROCUREMENT l ASSETS What What is What will happened? happening now? happen? How and why What is the risk if it How do you prevent / did it happen? does/doesn’t happen? ensure it happens again? TAX & REVENUE COLLECTION I CITIZEN DELIVERY I ACCOUNTABILITY & TRANSPARENCY I COMPLIANCETom Davenport International Institute for Analytics © 2011 SAP AG. All rights reserved. Confidential 6
    • SAP’s Flexible Approach to EnablingBusiness Analytics Within Your Public Organization Industry & LoB Embedded Custom Analytic Packaged Analytics ApplicationsAnalytic Applications Rapid implementation Integrated Leverage the industry’s incorporating best transaction-specific leading business analyticspractices with flexibility to reporting for faster platform to address your extend and optimize business decisions unique needs© 2011 SAP AG. All rights reserved. Confidential 10
    • Business AnalyticsOur Approach Data Sources/Warehouses Analytic Capabilities Access Services and Best Practices Industry & LOB Analytic Applications SAP Mobile Enterprise Performance Management Performance Management Other Application/ Browsers Data Sources Governance Risk and Risk Compliance and Compliance Social Media Management On Demand Content Business Intelligence Services Unstructured Business Intelligence Enterprise Content Information Management Dashboard/ MS Office Report OLAP Servers, Data Data Foundation Data Warehouse Management Warehouses & Marts Enterprise Portals© 2011 SAP AG. All rights reserved. Confidential 11
    • A PROJECT WITHOUT TRUST ?© 2011 SAP AG. All rights reserved. Confidential 12
    • Trusted Data© 2011 SAP AG. All rights reserved. Confidential 13
    • Business AnalyticsOur Approach Data Sources/Warehouses Analytic Capabilities Access Services and Best Practices Industry & LOB Analytic Applications SAP Mobile Enterprise Performance Management Performance Management Other Application/ Browsers Data Sources Governance Risk and Risk Compliance and Compliance Social Media Management On Demand Content Business Intelligence Services Unstructured Business Intelligence Enterprise Content Information Management Dashboard/ MS Office Report OLAP Servers, Data Data Foundation Data Warehouse Management Warehouses & Marts Enterprise Portals© 2011 SAP AG. All rights reserved. Confidential 14
    • Is this science-fiction ?© 2011 SAP AG. All rights reserved. Confidential 15
    • Some Use Cases…
    • Strategic Business Analytics Use Cases forPublic Sector Programs Programs Finance Operations Citizen Services Public SecurityManaging Programs Being Visibility in Delivering Operations in Uncertain Times Prepared Performance Social Services Efficiency City Performance Planning and Grants Analysis and Performance Delivery Event Insight Management Consolidation Reporting Analytics Closed Loop Fight Fraud and Spend Performance Crime and Threat Performance Manage Public Health Abuse Management Control Management Government Readiness Optimize Tax and Human Capital Case Workload Performance and Assessment for Revenue Collection Management Analytics Transparency Defense and SecurityClick on any box in bottom three rows to see use case © 2011 SAP AG. All rights reserved. Confidential 19
    • Government Performance and TransparencyAdvanced with Real-time Analysis and MobilityCurrent Customer Situation SAP BusinessObjects Custom App Analytic Application  Track and measure impact of economic stimulus funds, identify best performing initiatives  Detect data quality issues  Provide transparency to the constituentsDescription  Built with SAP BusinessObjects BI 4.0 solutions, SAP BusinessObjects Data Quality Management, SAP BusinessObjects Data Services  Government performance and transparency helps track usage of public funds, measure the economic impact of programsValue Proposition  Automated reporting, increase compliance, measure job impact, reporting to the constituents Advanced with SAP BusinessObjects BI 4.0 solutions  Combined with SAP HANA and mobility  Multi-source semantic layer simplified heterogeneous data source access Outcome Opportunity  Achieve a fast, automated, accurate tracking and reporting of the use public funds, identify best performing initiatives leading to focused investments Return  Improved compliance of reporting© 2011 SAP AG. All rights reserved. Confidential 20
    • City Performance Management SAP SAP BusinessObjects Custom App Analytic ApplicationCurrent Customer Situation Analytic App  Difficult to manage constituent across multiple programs  Lack holistic view of programs/performance  Monitor program results/actions transparentlyDescription  Built with SAP BusinessObjects Mobile offering measures program effectiveness across cl ic k departments  Helps track/monitor actions to improve program effectivenessValue Proposition  Automated reporting with predefined reports and dashboards  Collaborative performance managementOutcome Opportunity Combined with Sybase Unwired Platform  Monitor program performance/provide executive view  Implement and monitor actions across agencies  Transparency to the constituents Return© 2011 SAP AG. All rights reserved. Confidential 21
    • Manage Public HealthAdvanced with Real-time AnalysisCurrent Customer Situation SAP SAP BusinessObjects Custom App Analytic Application  Difficult to forecast public health costs Analytic App  Monitor programs to contain expenses increase  Track and measure public service providers performanceDescription  Built with SAP BusinessObjects BI 4.0 solutions, SAP BusinessObjects Data Services  Track prescriptions and optimize use of cost efficient medication  Measure service provider efficiencyValue Proposition  Identification of deviations from program guidelines  Multi source semantic layer enables to source data from heterogeneous sources  Enhanced with SAP HANA for real-time access and insight Advanced with SAP BusinessObjects DashboardsOutcome Opportunity  Monitor program performance, provide an executive view  Implement and monitor actions across service providers  Intuitive transparency to the constituents Return © 2011 SAP AG. All rights reserved. Confidential 22
    • SAP BusinessObjects Event Insight For Public Security SAP SAP BusinessObjects Custom App Analytic Application Analytic AppCurrent Customer Situation  Detect/track all kinds of threats in real-time  Analyze security protocol against guidelines  React quickly to eventsDescription  Helps public organizations detect/track real-time attributes of a potential threat click  Leverages SAP BusinessObjects Event Insight to detect and respond to real-time public security triggers  Automatically propagates information throughout distributed public security agencyValue Proposition  Monitor events in real-time, with specific KPIs  Process large amount of event data in milliseconds Combined with SAP HANA to deliver real-time insightOutcome Opportunity  Improve detection and tracking capabilities  Improve collaborative reaction security network Return© 2011 SAP AG. All rights reserved. Confidential 23
    • Planning And Consolidation For Public Sector SAP BusinessObjectsCurrent Customer Situation Custom App Analytic Applications  Lack basic tools to analyze budgets, service delivery, policy outcomes and costs  Multiple incompatible/disconnected systems, poor data qualityDescription  Built with SAP BusinessObjects Planning and Consolidation and SAP BusinessObjects Dashboards  Purpose built, extensible solution based on industry best practices automates/aligns financial data for planning, connecting long range planning with budgetValue Proposition  Link strategy to execution with resource components Combine with SAP Business Suite for end-to-end  What-if scenarios for program prioritization solution  Implementation in 8 to 12 weeksOutcome Opportunity  Public sector-specific plan inputting schedules  Annual budget process aligned with long range plan  Integrated, automated statutory reporting Return© 2011 SAP AG. All rights reserved. Confidential 24
    • Grants Analysis and Reporting SAP SAP BusinessObjects Custom App Analytic Application Analytic AppCurrent Customer Situation  Stakeholders lack visibility into research business process  Can’t efficiently manage awards/usage of fundsDescription  Provides insight into project funding  Measures fund-usage effectiveness per project  Employs SAP BusinessObjects Information Steward to provide in depth visibility to quality of source data.Value Proposition  Automated reporting covering all areas of operations  Rate of success of awards, proposals, applications  Research opportunities Advanced with SAP BusinessObjects EIM 4.0 solutionsOutcome Opportunity  Provide insight across research-party network  Improve monitoring of application and award process  Manage research projects budget and resources Return© 2011 SAP AG. All rights reserved. Confidential 25
    • Performance Delivery AnalysisCurrent Customer Situation SAP SAP BusinessObjects Custom App Analytic Application Analytic App  Poor alignment of local and central government  Can’t understand program outcomes at point of service delivery  Difficult to monitor policies across structuresDescription  Report cross-organization KPIs/program outcomes  Understand service delivery cost drivers  Leverage SAP BusinessObjects Strategy Management and SAP BusinessObjects Profitability and Cost Management for activity costingValue Proposition  Automated KPI reporting  Ad-hoc queries/drill down for performance analysis  Understand budget requirements vs. citizen demand Advanced with SAP BusinessObjects BI 4.0 solutionsOutcome Opportunity  Improved central-local government alignment  Efficient social policy outcome monitoring  Increased transparency between structures Return© 2011 SAP AG. All rights reserved. Confidential 26
    • Human Capital ManagementAdvanced with Real-time Analysis SAP SAP BusinessObjects Custom App Analytic Applications Analytic AppCurrent Customer Situation Deliver better services with fewer resources Governments lacking a holistic view of skills/resourcesDescription Talent/skills management analytics Manage reallocation of resources across agencies Compensation and people reporting Enhanced with SAP HANA for real-time access and insightValue Proposition Provide a holistic view of human capital See retirement schedules, payroll/skills metrics Combine with SAP ERP HCM for end-to-end solutionOutcome Opportunity and advanced with SAP HANA Optimize use of human resources, identify areas of need Anticipate/allocate resources to meet citizen demand Promote mobility across agencies Return© 2011 SAP AG. All rights reserved. Confidential 27
    • Readiness Assessment for Defense and SecurityAdvanced with Real-time Analysis and MobilityCurrent Customer Situation SAP SAP BusinessObjects Custom App Analytic Applications Analytic App  Timely response to a threat or natural disaster  No holistic view of the force readiness  Need to extract data and information across the different force systemsDescription  SAP BusinessObjects 4.0 solutions purpose-built rapid deployment solution with full SAP support  Provide a holistic view of readiness and qualification level in all units components  Elaborate contingency and engagement plansValue Proposition  Help constitute task force real time and do scenario management  Combined with SAP DFPS is an end to end solution  Enhanced with SAP HANA and mobility Combine with SAP DFPS for end to end solution,Outcome Opportunity enhance with SAP HANA and mobility  Monitor readiness level of units across all forces  Constitute task force and provide a timely response to critical situations Return© 2011 SAP AG. All rights reserved. Confidential 28
    • Closed Loop Performance ManagementCurrent Customer Situation SAP SAP BusinessObjects Custom App Analytic Application Analytic App  Align policy and program execution  Align cross-department resources to program outcomes  Be agile, adapt resource allocation to new situationsDescription  Built with SAP BusinessObjects Planning and Consolidation and SAP BusinessObjects Strategy Management to enable strategy execution alignment  Extract resources information across departments  Set resource requirements to program outcomes  Cascade strategic to operational objectivesValue Proposition  Collaborative performance management with scorecards Combine with SAP Business Suite and funds  Deviations/corrective actions tracking, what-if management for end-to-end solution scenariosOutcome Opportunity  Connect policy to execution  Optimize use of resources to outcome  Ability to react effectively as new situations arise Return© 2011 SAP AG. All rights reserved. Confidential 29
    • Crime and Threat ControlAdvanced with Real-time Analysis - MobilityCurrent Customer Situation SAP SAP BusinessObjects Custom App Analytic Application  Deliver a holistic view of criminal information Analytic App  Profiling crimes and criminals  Increase force efficiency and productivity Description  Data integration and data cleansing  Provide a single view of crimes and criminals, detect and predict criminal activities  Deliver force activities dashboards  Built with SAP BusinessObjects BI 4.0 solutions and SAP BusinessObjects Data Services Value Proposition  Multi source data correlation, crime and criminal profiling  Predict crime and associated potential terrorism  Combined with SAP ICM is an end to end solution Combined with SAP ICM for end-to-end solution,  Enhanced with SAP HANA and mobility enhanced with SAP HANA and mobility Outcome Opportunity  Identify new trends and predict crimes  Increase force readiness and effectiveness  Reduce the crime occurrence Return© 2011 SAP AG. All rights reserved. Confidential 30
    • Optimize Tax and Revenue CollectionAdvanced with Real-time Analysis SAP SAP BusinessObjectsCurrent Customer Situation Custom App Analytic Application Analytic App  Maximize government revenues  Optimize collection processes  Increase staff efficiency and productivityDescription  Built with SAP BusinessObjects BI 4.0 solutions  Monitor processes performance, track and report staff productivity  Decrease collection timeValue Proposition  Processes performance management reporting, analyze resource requirements  Profiling of overdue accounts  Combined with SAP Tax and Revenue Management Advanced with SAP HANA for Public Sector is an end to end solutionOutcome Opportunity  Improve business processes  Reduce collection time  Increase staff productivity Return© 2011 SAP AG. All rights reserved. Confidential 31
    • Fight Fraud and AbuseAdvanced with Information Stewart and Real-time AnalysisCurrent Customer Situation SAP SAP BusinessObjects Custom App Analytic Application Analytic App  Fraud represent a considerable figure, up to 5 % of state budget (OECD)  Taxes, social benefits, farming subsidies  Detecting requires large volume data integration and correlationDescription  Built with SAP BusinessObjects BI 4.0 solutions, SAP BusinessObjects Data Services, SAP BusinessObjects Data Quality Management  Integrate information from different sources, tax returns, homeland registrations, social security,  Identify delinquents and compute correctionValue Proposition  Data integration and data quality  Combined with SAP Tax and Revenue Management for Public Sector is an end to end solution  Real time query on large volume of data outcome Advanced with SAP HANA Opportunity  Increase inspectors efficiency  Increase government revenue Return  Equal treatment of citizens© 2011 SAP AG. All rights reserved. Confidential 32
    • Government Spend Performance AnalyticsCurrent Customer Situation SAP SAP BusinessObjects Custom App Analytic Applications  Address citizen rising demand Analytic App  Justify resources and budget allocation to a service  Understand costs to deliver a social serviceDescription  Purpose-built solution with full SAP support  ABC cost analysis to identify cost structure to serve citizens per type of service; unemployment, social aid subsidies payment  Compute budget requirementsValue Proposition  In depth analysis of service costs structure  Identify best service delivery practices per services office  Understand resources and budget requirements as a variable of citizen demandOutcome Opportunity Advanced with SAP BusinessObjects EIM 4.0  Increase citizen satisfaction solutions to deliver trusted data  Allocate resources to the most demanding areas  Implement identified best service delivery practices  Justify budget requirements as a variable of demand Return© 2011 SAP AG. All rights reserved. Confidential 33
    • Government Case Workload AnalyticsAdvanced with Real Time AnalysisCurrent Customer Situation SAP SAP BusinessObjects Custom App Analytic Application Analytic App  Understand cost drivers to process cases  Identify process inefficiencies  Simplify processes and reduce resource requirementsDescription  Process performance reporting  Understand costs associated with case processingValue Proposition  Automated reporting of process performance  Costs analysis of case processing  Sort cases per complexity criteria  Combined with the SAP Business Suite, SAP ICM, is an end to end solution Advanced with SAP BusinessObjects Planning and  Enhanced with SAP HANA ConsolidationOutcome Opportunity  Increase process efficiencies and quality  Improve resource productivity  Ability to do what if scenario expressing resources requirements as a variable of workload Return© 2011 SAP AG. All rights reserved. Confidential 34
    • SAP’s Global Partner Ecosystem Can Address Your PublicSector Analytic Needs Today and Tomorrow Services & Implementation SAP’s Public Sector Partner Ecosystem Strategy Complementary Co-Innovation Products/ Offerings Industry-specific services offerings for rapid deployment SAP Breadth of solution coverage Hosting services/cloud Cloud Offering Channel offerings Hosting/OD© 2011 SAP AG. All rights reserved. Confidential 35
    • 30 Years Of Public Sector Experience: 7,000+ Customers States, Provinces and Local Governments NGO/ Postal Federal / Central Defense© 2011 SAP AG. All rights reserved. Confidential 36
    • The SAP Difference Trusted Lightning Fast Easy Anytime Industry/LoB Collaborative Expertise© 2011 SAP AG. All rights reserved. Confidential 37
    • Thank You!Contact information:Jean-François DierckxBusiness Analytics Solution Architectjean-francois.dierckx@sap.com+32-475-668-551
    • APPENDIX
    • © 2011 SAP AG. All rights reserved. Confidential 41
    • © 2011 SAP AG. All rights reserved. Confidential 42
    • © 2011 SAP AG. All rights reserved. Confidential 43
    • Bromford Group Found Homes for People inNeed, Improves Services with Crystal Reports© 2011 SAP AG. All rights reserved. Confidential 44
    • Efficient County Government Services with SAP®BusinessObjects™ Software© 2011 SAP AG. All rights reserved. Confidential 45
    • Efficient County Government Services with SAP®BusinessObjects™ Software© 2011 SAP AG. All rights reserved. Confidential 46
    • European Union SAP Summit 20119.00 9.15 Welcome Coffee Welcome and Introduction9.15 9.30 Henri Van der Vaeren, Managing Director SAP Belgium & Frank Soudan, Account Director EU SAP Strategy, Innovation without Boundaries9.30 10.15 Ken Hamel, Senior Vice President, Global Customer Solutions & Presales SAP – Trends in Public Sector10.15 11.00 Thomas Kunert, Senior Director Federal & State Government EMEA & Christophe Compain, Principal Consultant public sector11.00 11.15 Break Learn how SAP state of the art Business Intelligence allows a real transformation strategy11.15 12.00 Jean-François Dierckx, solution expert SAP BI12.00 13.15 Lunch Break SAP Business Planning and Consolidation bringing agility and transparency for Public Governance13.15 14.00 (including the EMSA business case) Kris Van Delm, solution architect SAP Technology meets Public Sector Business requirements14.00 14.45 Karim Benakli, Principal SAP Netweaver consultant14.45 15.00 Break SAP Field Services for the European Institutions15.00 15.45 Bertrand Andries, Field Service Director SAP Belgium15.45 16.15 Conclusions & Closing Remarks16.15 17.00 Drink © 2011 SAP AG. All rights reserved. 1
    • SAP Business Planning and Consolidation bringingagility and transparency for Public GovernanceAn SAP BusinessObjects Analytic ApplicationKris Van Delm/EPM Solution AdvisorDecember, 2011
    • AgendaWhat is an Analytic Application?Public Sector ChallengesWhat Does a Best-Run Government Look Like? Performance Management for Government Application OverviewBenefits and Value – EMSA business case © 2011 SAP AG. All rights reserved. 3
    • AgendaWhat is an Analytic Application?Public Sector ChallengesWhat Does a Best-Run Government Look Like? Performance Management for Government Application OverviewBenefits and Value – EMSA business case © 2011 SAP AG. All rights reserved. 4
    • What is an SAP BusinessObjects Analytic Application? Purpose-Built Industry Solutions  Industry specific content, data universes, metrics, reports, and dashboards addressing a unique business issue  All required SAP BusinessObjects application licenses included  Priced per business user All analytic applications use flexible standard reference architecture and can integrate with any data source Co-innovated with leading customer organizations © 2011 SAP AG. All rights reserved. 5
    • What are the Benefits of SAP BusinessObjectsAnalytic Applications? Rapid time to value  Reduce development time  Reduce implementation time to <12 weeks  Free up internal technical resources Best practice adoption  Use proven approaches for faster ROI  Better adoption by business for improved productivity  Extend existing customer architecture to protect existing investments Fully supported by SAP  Reduce headcount maintaining projects  Production quality to reduce risk © 2011 SAP AG. All rights reserved. 6
    • AgendaWhat is an Analytic Application?Public Sector ChallengesWhat Does a Best-Run Government Look Like? Performance Management for Government Application OverviewBenefits and Value – EMSA business case © 2011 SAP AG. All rights reserved. 7
    • Challenges: What’s Driving Investment in EnterprisePerformance Management Solutions? Key public sector questions: How can I align and optimize outcomes with resources? How do I contain the growing costs of service delivery? How do I maximize the mission impact of budgets How do I realign resources to adjust to shifting priorities How should I integrate budget, cost, and performance? How do I increase operational efficiency and productivity? How do I provide more transparency to the public?© 2011 SAP AG. All rights reserved. 8
    • Total Managed Expenditure and Receipts: UK Treasury According to the latest government figures, total managed expenditure (TME) is likely to rise to 48% of GDP in the current year, 2009/10, a level last seen in the 1970s. At the same, time receipts from tax proceeds are expected to fall to levels last seen in the recession of the early 1990s.© 2011 SAP AG. All rights reserved. 9
    • AgendaWhat is an Analytic Application?Public Sector ChallengesWhat Does a Best-Run Government Look Like? Performance Management for Government Application OverviewBenefits and Value – EMSA business case © 2011 SAP AG. All rights reserved. 10
    • Best Practice Performance Management Is Well-Documented 2 1 Translate Develop the the Strategy Strategy 3 Strategic Plan 6 Align the Test Organization an d AdaptThe Execution PremiumLinking Strategy to Operationsfor Competitive AdvantageRobert S. Kaplan and 4 5David P. Norton Plan Monitor Operation Operating/Financial Plan and Learn Execution Process Initiative © 2011 SAP AG. All rights reserved. 11
    • SAP Provides a Complete Solution for Best-Practice Performance Management Vendor rating for SAPSAP BusinessObjects October 2010 Rating : Strong positiveStrategy Management Translate Develop 2 the strategy 1 the strategy“  Review performanceCPM with SAPs linkage of against peers  Review past achievements governance, risk and compliance (GRC) through its Align the Test Strategy ManagementSAP BusinessObjects 3 organization 6 and adapt component is a visionary move.” 3Profitability and Cost Management Define mission, vision,  Review cost of service delivery of SAP BusinessObjects and values services by customer type and region enterprise performance  Optimize plans with shared services Conduct strategic management (EPM) analysis address every solutions orgs step of the execution Formulate strategySAP BusinessObjects process 4 Plan MonitorPlanning and Consolidation 4 5 and learn operations  Plan for strategic initiatives  Review past performanceSAP BusinessObjectsRisk Management  Identify key risks and develop contingency plans and measures © 2011 SAP AG. All rights reserved. 12
    • Manage Financial Performance Support for well-defined, best- practice performance management process (example: Kaplan and Norton) SAP BusinessObjects SAP BusinessObjects Strategy Management Risk Management More informed decisions through better visibility of information throughout the cycle Faster and more incisive decision making leading to a CFO and COO more agile organization – more Closed-loop financial able to cope with today’s performance uncertainty management Better resource and capacity alignment minimizing unnecessary expenses SAP BusinessObjects Profitability and Cost Management SAP BusinessObjects Planning and Consolidation* Improved productivity of the finance function Incorporation of risk management*SAP BusinessObjects Planning and Consolidation, version for the Microsoft platform – release 7.5 © 2011 SAP AG. All rights reserved. 13
    • AgendaWhat is an Analytic Application?Public Sector ChallengesWhat Does a Best-Run Government Look Like? Performance Management for Government Application OverviewBenefits and Value – EMSA business case © 2011 SAP AG. All rights reserved. 14
    • Methodologies Overview 3 Program Administrative Business budgeting budgeting planning and performance Nonfinancial reporting Re-forecasting Preconfigured targets modeling views or templates Multiple versions Decision Multiple passesPayroll support GL/ERP 4 5 Monthly SAP Program planning reporting process Executive Data BusinessObjects imports dashboards Planning and  Consolidations Consolidation  Eliminations 1  Re-forecasting Multiple versions Multiple passes Preconfigured modeling views or Funding Baseline templates Long- guidelines forecasting range planning Options Scenario costing modeling 2 © 2011 SAP AG. All rights reserved. 15
    • 1. Long-Range Planning© 2011 SAP AG. All rights reserved. 16
    • 2. Business Planning and Performance Reporting© 2011 SAP AG. All rights reserved. 17
    • 3. Financial Reporting and Consolidation© 2011 SAP AG. All rights reserved. 18
    • 4. Executive Reporting Pack Executive Reporting© 2011 SAP AG. All rights reserved. 19
    • AgendaWhat is an Analytic Application?Public Sector ChallengesWhat Does a Best-Run Government Look Like? Performance Management for Government Application OverviewBenefits and Value – EMSA business case © 2011 SAP AG. All rights reserved. 20
    • Business Value Streamlined planning, budgeting, forecasting, and consolidation Familiar and easy to use  Enables rapid adoption by leveraging native Microsoft Office tools (e.g. Excel)   Consolidations businessand accuracy of the Increase the speed rules are configured by finance users (no scripting required) planning processes  User owned and managed  Anticipated ROI of 50% to 150%, and 6- to Process-centric 12-month payback  Customizable business process flows ensure Can reduce the duration of the  consistency and minimize training planning cycle  by 30% to 90%, and reduce the cost by 25% Enforce policies and procedures - track process to 75% status and completion Gartner ‘”Finding the Fast Path to Corporate Performance,” Neil Chandler,  Step-by-step guidance for users May 28, 2009, G00165790  Unified planning and consolidation  Single, integrated application reduces maintenance, improves data integrity  Simplified deployment while enabling flexible consolidation and planning functions  Optimized for SAP and non-SAP environments© 2011 SAP AG. All rights reserved. 21
    • What Problem Are We Trying to Solve?Streamline Planning Processes and Reduce Risk Performance Data sources management application User suites and modules interface Reporting Structured data ERP CRM ERP HB LOB LOB GRC LOB CRM CRM HB Planning ? LOB CRM ERP HB LOB ProcessUnstructured data CRM ERP HB LOB© 2011 SAP AG. All rights reserved. 22
    • SAP BusinessObjects Planning and Consolidation SAP BusinessObjects Planning & Database Application BPC MS Excel Consolidation Advantages Advantages Well-known and available Data storage Comprehensive Multi-user system Calculation-Engines Robust security Formatting capabilities Simple Disadvantages Disadvantages Desktop Tool Difficult to use Combined Models Long implementation times No Workflow Complex modeling Limited security Dependant on IT © 2011 SAP AG. All rights reserved. 23© SAP 2007 / Page
    • The environment SAP Business Planning andConsolidation Creates Unified Repository Transactional C systems : ERP, B CRM, DW, ... SAP BPC A A B C© 2011 SAP AG. All rights reserved. 24
    • Why SAP BPC at EMSA?Microsoft Office User InterfaceSAP BPC uses Microsoft office and the web as the userinterfacesSupport of various Time HorizonsDifferent time scales can be deployed simultaneouslyMaintenance done by Business UsersModels, structures, hierarchies and reports can becreated and maintained by business usersFinancial Planning per Project and Budget LineReporting and Planning structures are flexibly beingsetup within SAP BPC, with the granularity needed foreach AgencyIntegration with ABACIntegration with SAP and non-SAP sources is easilyachieved via the Data Manager moduleKPI definition and follow-up© 2011 SAP AG. All rights reserved. 25
    • Why SAP BPC at EMSA?Various kinds of planningSAP BPC caters for different types of planning, likeexpense planning, headcount planning, financialplanning, etc.Link between Expenses and FundingSAP BPC can tie expense planning to the variousfunding means of these expenses.Simulation and VersioningModels, structures, hierarchies and reports can becreated and maintained by business usersIntuitive follow up on budget creationCentral departments can easily follow up on theprogress of each budget by means of Business ProcessFlowsError Reduction and Data Quality ImprovementControls allow for build in error checking and improveddata quality© 2011 SAP AG. All rights reserved. 26
    • Why SAP BusinessObjectsAnalytical Applications?Your unique industry needsProven, industry-specific best practices to enable you tooptimize your operations and businessPackaged for rapid deploymentPrebuilt, extensible solutions that are designed to berapidly implemented in either SAP or heterogeneousvendor environmentsAn industry-leading business analytics portfolioCombines SAP BusinessObjects BI, EIM, EPM, andGRC solutions with industry-specific data models, keyperformance indicator (KPI) libraries and visualizations,and quick-start deployment servicesIndustry-leading supportSolutions are formally backed, maintained, andsupported by SAP – a world leader in enterprisebusiness software© 2011 SAP AG. All rights reserved. 27
    • Summary of Benefits and ValueThe SAP BusinessObjects Planning and Consolidation for Public Sectorapplication provides:  Long-range planning  Business planning  Management reporting Multiple versions  Executive reporting Multiple passes  One database  One user interface  One point of maintenance  One set of business process flows  One executive reporting pack© 2011 SAP AG. All rights reserved. 28
    • Thank You!Contact information:Van Delm KrisSr. Solution Advisorkris.van.delm@sap.com+32 486 57 46 89
    • European Union SAP Summit 20119.00 9.15 Welcome Coffee Welcome and Introduction9.15 9.30 Henri Van der Vaeren, Managing Director SAP Belgium & Frank Soudan, Account Director EU SAP Strategy, Innovation without Boundaries9.30 10.15 Ken Hamel, Senior Vice President, Global Customer Solutions & Presales SAP – Trends in Public Sector10.15 11.00 Thomas Kunert, Senior Director Federal & State Government EMEA & Christophe Compain, Principal Consultant public sector11.00 11.15 Break Learn how SAP state of the art Business Intelligence allows a real transformation strategy11.15 12.00 Jean-François Dierckx, solution expert SAP BI12.00 13.15 Lunch Break SAP Business Planning and Consolidation bringing agility and transparency for Public Governance13.15 14.00 (including the EMSA business case) Kris Van Delm, solution architect SAP Technology meets Public Sector Business requirements14.00 14.45 Karim Benakli, Principal SAP Netweaver consultant14.45 15.00 Break SAP Field Services for the European Institutions15.00 15.45 Bertrand Andries, Field Service Director SAP Belgium15.45 16.15 Conclusions & Closing Remarks16.15 17.00 Drink © 2011 SAP AG. All rights reserved. 1
    • SAP TechnologyBrussels, 8th December 2011Karim BenakliSAP Belgium-Luxembourg
    • Networked SolutionsConnecting the enterprise & the supply chain© 2011 SAP AG. All rights reserved. 3
    • Orchestration in SAP’s Product StrategyDeliver consistency, integration, manageability     © 2011 SAP AG. All rights reserved. 4
    • Agenda1. Overview: Process innovation with SAP NW BPM & SOA2. Key Capabilities of SAP NetWeaver Business Process Management3. Open interfaces - foundation for the integration of multiple different UI- technologies and devices4. Typical BPM-enabled processes: 4.1 Example 1: Coca Cola – Localization of SAP Template 4.2 Example 2: Unilever – Master Data Governance 4.3 Example 3: SAP – Post-Merger Integration5. Summary & Outlook© 2011 SAP AG. All rights reserved. 5
    • Automating non-standard processes can be challengingBecause traditional applications are often too inflexible to change To manage core processes you rely on Best Practices  Provided by standardized out-of-the box software Application Core Processes CRM SRM SCM PLM ERP Non-SAP But what if you want to create your Own Practices?  To create innovative, differentiating, company-specific processes  Traditional applications are often too inflexible for fast-changing business processes  Implementing new processes takes too much time and is too costly© 2011 SAP AG. All rights reserved. 6
    • SOA – Basis for Process Innovation 1 2 3 Process / System Simplified / Lean User centric Integration User Interaction process orchestration Wiki/Blog Voice Integration Mobile Forms Scenario Connectivity “Open” Accelerated (A2A / B2B) Consumption Innovation Consumer Web Service Call Provider Application Core Processes CRM SRM SCM PLM ERP Non-SAP© 2011 SAP AG. All rights reserved. 7
    • Global SOA AdoptionStatus of Enterprise- / Web-Services Adoption as of May 2010KEY MESSAGE More than 3.000 customers leveraging SAP’s SOA approach # customers using Enterprise Services strongly increases (over 100% growth rate p.a.) In Supply Chain Management, Credit Mgmt. / Financials are the most frequently used SAP Enterprise Services Customers using Web Services* Top 5 SAP Enterprise Services Total # of Development over time (12-month-period) calls 4000 1. “Check Credit Worthiness” (Financials) 39.060.977 3129 2850 3017 3000 2415 2611 2546 2692 2. “Notify of Credit Commitment” (Financials) 34.184.001 2002 2170 2000 1727 1481 1607 3 “Maintain Credit Commitment” (Financials) 34.096.650 1000 652 707 760 881 955 1063 1149 1222 1292 1368 1448 1502 4. “Create Outbound Delivery” (Logistics) 7.935.771 0 Jun Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May 5. “Request Credit Worthiness Check” (Financials) 6.461.946 © 2011 SAP AG. All rights reserved. 8
    • SAP NetWeaver BPMFoundation for SOA based process orchestration SAP NetWeaver BPM Create own practices (delivered with SAP NetWeaver CE) with SAP NetWeaver BPM Examples  People-centric processes  Paper and approval-intensive processes  Processes spanning across multiple systems  Processes interacting with external parties Leverage best practices with service-enabled SAP Business Suite Enhancement Packages Examples  Payroll processing 3rd party SOA-enabled  Year-end closing SAP Business Suite  Purchase order creation  Warehouse management SAP NetWeaver© 2011 SAP AG. All rights reserved. 9
    • SAP NetWeaver Business Process Management (BPM)Embedded in SAP NetWeaver Composition Environment SAP NetWeaver Business Process Management Process Process Process Composer Desk Desk Process Server Comprehensive process management ■ Unifying human and system automation processing steps ■ Business Process is more than just service orchestration Composition of event-driven processes ■ Seamless combination of service, event and human task ■ Enterprise services consumption ■ Tightly integrated with native Business Rules Management Benefits of an integrated composition environment ■ Model-driven development ■ Integrated toolset ■ Out-of-the-box ESR integration ■ Lifecycle management© 2011 SAP AG. All rights reserved. 10
    • Agenda1. Overview: Process innovation with SAP NW BPM & SOA2. Key Capabilities of SAP NetWeaver Business Process Management3. Open interfaces - foundation for the integration of multiple different UI- technologies and devices4. Typical BPM-enabled processes: 4.1 Example 1: Coca Cola – Localization of SAP Template 4.2 Example 2: Unilever – Master Data Governance 4.3 Example 3: SAP – Post-Merger Integration5. Summary & Outlook© 2011 SAP AG. All rights reserved. 11
    • Introduction to BPMN “The primary goal of BPMN is to provide a notation that is readily ! understandable by all business users, from the business analysts that create the initial drafts of the processes, to the technical developers responsible for implementing the technology that will perform those processes, and finally, to the business people who will manage and monitor those processes. Thus, BPMN creates a standardized bridge for the gap between the business process design and process implementation.” OMG, BPMN 1.2 Specification  First published in 2002  Official standard of the Object Management Group (OMG) since 2006  Current Version: BPMN 2.0© 2011 SAP AG. All rights reserved. 12
    • Business Process Modeling Notation – Sequence FlowOverview Activity: Activity  A step in the process  Represents work or action performed Gateway:  Controlles flow branching, merging and parallel actions  Pure logic – does not do the decision itself Gateway Event:  A signal that „something has happened“  Can start, pause and resume or interrupt and redirect Event a process or activity© 2011 SAP AG. All rights reserved. 13
    • Business-friendly process modeling perspectiveA first step towards collaborative process design Business IT Business-friendly Developer-friendly process modeling perspective implementation perspective (in SAP NetWeaver BPM) (in SAP NetWeaver BPM)From modeling (no coding!) … to execution (no translation!)© 2011 SAP AG. All rights reserved. 14
    • Integrating Rules into BPMEnable simplified, dynamic and consistent decision makingCalculating rules as part of the process Calculating rules with BRM Designation Performance Bonus Good 20 Manager Average 15 * 10 Good 15 Architect Average 10 * 5 Good 10 Programmer Average 5 * 0© 2011 SAP AG. All rights reserved. 15
    • SAP NetWeaver BPM and BI from SAPGain Insight Within and About Processes Process Process participants owner Provide relevant analysis within Provide relevant reports about the process in a process instance to support decision making general to optimize its performance * Note: Out-of-the box extractors available for SAP NetWeaver Business Warehouse (BW)© 2011 SAP AG. All rights reserved. 16
    • Agenda1. Overview: Process innovation with SAP NW BPM & SOA2. Key Capabilities of SAP NetWeaver Business Process Management3. Open interfaces - Foundation for the integration of multiple different UI-technologies and devices4. Typical BPM-enabled processes: 4.1 Example 1: Coca Cola – Localization of SAP Template 4.2 Example 2: Unilever – Master Data Governance 4.3 Example 3: SAP – Post-Merger Integration5. Summary & Outlook© 2011 SAP AG. All rights reserved. 17
    • SAP NetWeaver BPMOpenness is key Human Activity  BPM API:  technology independent UI’s  Customized UWL / Tasks Intermediate Message Event:  asynchronous message / correlation  integration with 3rd Party systems / UIsStart Event: Automated Activity Integration via WebService, RFC Integration via WebServices Web Dynpro Java/ABAP etc. and RFC’s © 2011 SAP AG. All rights reserved. 18
    • Open Interfaces (BPM API) of SAP NetWeaver BPMUse cases Technology  JSP, .NET, Mobile (Android/iPhone ..), RIAs (Silverlight ..) Independent UIs  Custom work list screens / technology independent  Custom work list fields - not possible beforeCustomized Task List / UWL and UIs Multiple Task  Complete/Approve/Reject multiple tasks at once completion at once  Rich Task and Process Query capabilities Query Functionality  Current users Tasks & Process (outstanding, completed) © 2011 SAP AG. All rights reserved. 19
    • Mobile device support: The bigger pictureOverall architecture for mobile enablement in large scale deployments Mobile Applications (native or html 5; online of offline) Benefits Afaria Enables large scale & high MBO / OData available mobility implementations Sybase Unwired Platform Secure connectivity HTTP/WS-Policy Support of heterogeneous mobile devices SAP NetWeaver CE 7.3 Simplified eclipse based application development SAP NetWeaver BPM Integrated mobile device Process Engine management and application provisioning© 2011 SAP AG. All rights reserved. 20
    • Agenda1. Overview: Process innovation with SAP NW BPM & SOA2. Key Capabilities of SAP NetWeaver Business Process Management3. Open interfaces - foundation for the integration of multiple different UI- technologies and devices4. Typical BPM-enabled processes: 4.1 Example 1: Coca Cola – Localization of SAP Template 4.2 Example 2: Ericsson – Master Data Governance 4.3 Example 3: SAP – Post-Merger Integration5. Summary & Outlook© 2011 SAP AG. All rights reserved. 21
    • Germany’s Coca-Cola bottlerLeverages SAP NetWeaver BPM to support localization of global SAP template React flexibly to local business needs - support localization of global SAP Business Suite roll out for Coke bottlers Easy implementation of rules in business processes - change “SAP NetWeaver BPM helps us to business rules fast and flexibly enhance our global standard processes and best practices without coding with processes that meet our unique requirements.“ Faster process innovation cycle - Dr. Leo Schmidt Alexander Grobe implement differentiating new Program Manager Innovation Specialist business processes on top of SAP Coke One Business Suite *Coke One is the global SAP template rolled out to Coca-Cola bottlers worldwide© 2011 SAP AG. All rights reserved. 22
    • SAP NetWeaver BPM @ EricssonGlobal telco equipment manufacturer optimizes master data governance Managing complex local requirements in a single global process – business rules provide flexibility to simplify processes enough to be managed globally. Simplifying user experiences for process participants – Specific interfaces for process steps with “The many country-specific intelligent suggestions by business requirements make it difficult to rules allow business users to engage consolidate master data with process automation. governance globally. Leveraging BPM and business rules to guide users through these requirements Aligning IT and business for has delivered a robust and user process improvement – BPMN friendly solution.” Stacey Drinan models and visual UI tools allow IT Platform Area Manager business and IT to collaborate in Ericsson AB designing process automation.© 2011 SAP AG. All rights reserved. 23
    • Master Data Governance ProcessesPutting master data quality into the hands of business users Ericsson speed up master data processes by over 50% and ! improved business user adoption by leveraging SAP NetWeaver BPM and BRM for process automation.© 2011 SAP AG. All rights reserved. 24
    • SAP NetWeaver BPM @ SAPSpeeding post-merger integration by automating data migration processes Automating data quality improvement – process for matching, qualifying, and enriching data is automated through services and business rules Simplifying user experience for data stewards – Engaging UIs for simplifying “We need to speed up migration of data from acquired companies comparison and approvals for data systems and do this simultaneously elements migrated into SAP systems for several acquisitions. Only by orchestrating this process with SAP NetWeaver BPM, automating Managing post-merger data migration decisions with business rules and increasing data quality with SAP as an evolving best practice – process BusinessObjects Data Services will and rules automation is refined and this be possible.” improved between acquisitions and Oktavian Wagner performance tracked with dashboard IT BPAM Lead SAP AG© 2011 SAP AG. All rights reserved. 25
    • Automating Data Migration & Quality ProcessesAutomating matching, enrichment, and approval processes SAP IT M&A Excellence looks to double speed of data migration after mergers ! while dramatically improving data quality leveraging SAP NetWeaver BPM and BRM for automating processes between SAP Business Objects Data Services.© 2011 SAP AG. All rights reserved. 26
    • Agenda1. Overview: Process innovation with SAP NW BPM & SOA2. Key Capabilities of SAP NetWeaver Business Process Management3. Open interfaces - foundation for the integration of multiple different UI- technologies and devices4. Typical BPM-enabled processes: 4.1 Example 1: Coca Cola – Localization of SAP Template 4.2 Example 2: Unilever – Master Data Governance 4.3 Example 3: SAP – Post-Merger Integration5. Summary & Outlook© 2011 SAP AG. All rights reserved. 27
    • BPM provides process flexibility Adjust processes according to your needs With SAP NetWeaver BPM you can … But our process is a little … change the bit different! process modelLine of Business user I would like to use a … create and assign different user interface? new UIs End user What if we need to change … allow business users a business rule? to take control of rules Process owner How does it integrate with … integrate applications our master data solution via services Process expert © 2011 SAP AG. All rights reserved. 28
    • Business Process Library (BPL)Enhanced Business Blueprint Key Features Industry templates by SAP, partners, customers, and independent standards organizations Common shared process catalog, which supports full business process lifecycle and links the business view with the implementation view of processes Value Proposition Faster time to value: Leverage predefined best practices Reuse of and collaboration around organization process assets© 2011 SAP AG. All rights reserved. 29
    • Thank You!
    • SAP Field Services for EIPresentation for the EU SummitBertrand Andries – SAP Belux Field Services DirectorDecember 8th, 2011
    • SAP‟s Field Services Mission We help our clients to RUN BETTER by: Creating Reducing Reducing and Total Cost Total Cost proving of Innovation of business (TCI) Ownership value & Accelerating (TCO) Implementation SAP Field Services at a glance:  Over 39 years of experience in solutions and industries  More than 19,000 experts available for our clients  Global Consulting, Education, Custom Development & Support capability  Unique SAP expertise, best practice methods, advanced software tools, fast-track implementation techniques© 2011 SAP AG. All rights reserved. 2
    • SAP„s Service Strategy: HEIT SegmentsThe following 4 Service Categories provide clarity around SAP‟s Service Portfolio and the Value of eachsegment to our Customers. Innovation High Value Engineered Traditional • SAP clearly SAP Provides “unique” Provides similar end- Complementary differentiated through customer end result result as other SIs, but capability with SAP‟s solution knowledge faster, cheaper and/or Ecosystem and link with Highly resource-centric less risky, development standardized, SAP Focus on: Examples: repeatable and Key Customers Examples: Value Assessments, predictable. Best Practices Game Changers; Strategy & IT Engineered approaches New Solutions, Architecture Services, Examples: TCI reduction Services Black Belt Consulting , Predefined Services De-Risking and releases; Custom Development, and Rapid Deployment Industry Solutions … Solutions, SLOs, Upgrade Factories, …. Secure SuccessSAP Participation in Partner projects to secure Delivered Value, Total Cost of Implementation and Total cost of Operations.© 2011 SAP AG. All rights reserved. 3
    • Overall SAP Field Services PortfolioWe provide expert support and guidance across all the key stages of the SAP solution lifecycle, covering both business and technical level engagements PLAN BUILD RUN Strategic Operational Project Upgrade and Design Develop Test Go Live Operate Optimize Planning Planning Planning Maintain CLARITY Business Analytics Services EXPERTISE Industry & Focused Solution Services EFFICIENCY VALUE IT Transformation Services Business Transformation Services COMPETITIVE DIFFERENTIATION CONTINUOUS IMPROVEMENT Custom Development Support RISK MANAGEMENT Program, Project Management & Quality Assurance ENABLEMENT Education© 2011 SAP AG. All rights reserved. 4
    • SAP‟s Field Services Engagement CriteriaEvery level of SAP Field Services involvement depends onthe level of: Complexity Criticality Maturity Availability of your of your of the solution of specific business implementation that is to be expertise and project implemented experienceOur objective is to STREAMLINE YOUR IMPLEMENTATION and SECURE YOUR SUCCESS© 2011 SAP AG. All rights reserved. 11
    • Successful customers set up a governance that allowsSAP to secure the project success Customer Integration GOVERNANCE Partner(s)Ensure SAP active involvement all along the value lifecycle© 2011 SAP AG. All rights reserved. 12
    • SAP Field Services Implementations atthe European Institutions Helsinki Stockholm Functional Overview of SAP Implementations Institution Fin Log HR Grant BI CRM EHS European Commission DG Budget London Brussels DG Home Affairs Köln OIB/OIL Luxembourg DG ECFIN Council Court of Justice Court of Auditors EMA OHIM ECDC Lisboa ECHA Alicante EMSA EASA© 2011 SAP AG. All rights reserved. 13
    • Case Study: Human Capital Managementat the European Medicines AgencyBusiness Challenges SAP Field Services Mission  End-to-end implementation of a SAP HR solution for Accomodate all the EU regulations on standard workforce management solution – Organizational Management – Personnel Administration Existing main HR solutions becoming obsolete – Time Management Heterogeneous and non-integrated HR tools – Employee Self Service leading to a high maintenance cost – Manager Self Service  Business Blueprint development for phase 2 covering The lack of integration between time talent management registration and management accounting – Learning Solution High volume of paper based workflows and – Performance Management – Travel (Mission) Management manual data entry work in HR system (leave, – Extensions to Employee & Manager Self Service missions, training)  Implementation fully customized to meet Agency and Commission staff regulationsClient Objectives Business Benefits Replacement old legacy systems and the  HR paper processes replaced by electronic workflows improvement of the administrative process of the  Integration with the accounting system Agency  Reduce maintenance effort and elimate data redundancy Centralize all personnel data in 1 HR system  Make HR services transparent across the organisation Implement best practices and ensure full  Provide HR professionals and line managers reporting and analysis options compliance with the Agency staff regulations© 2011 SAP AG. All rights reserved. 14
    • Case Study: SAP Portal PoCat European Aviation Safety AgencyBusiness Challenges SAP Field Services MissionSetup of Self Service Sales Order  Develop user interface application for Management for clients of EASA; occasional (non-SAP) users Review of sales orders by clients  Speed up implementation by using model based development (Visual Composer) Creation of sales orders by clients  Stay as close as possible to SAP standard Self Service maintenance of client’s by using standardized SAP interfaces account informationEASA‟s Objectives Business Benefits Enablement of clients to participate in  Integration SAP business functionality in EASA’s customer related processes EASA’s front office Provide end users with intuitive user  Reduce work load of EASA’s front office interface; no training required agents by providing customers with Self Service functionality Keep total cost of development as low as  SAP’s flexible development environment possible with minimum amount of coding allows for fast changes to the applications Setup of Single Sign On from SAP Portal and lower cost of development/ownership to SAP back end© 2011 SAP AG. All rights reserved. 15
    • How to Engage SAP Field Services to Run Better?Our Suggested Approach to the European Institutions Engage SAP as your trusted advisor PLAN BUILD RUN Strategic Operational Project Upgrade and Design Develop Test Go Live Operate Optimize Planning Planning Planning Maintain EFFICIENCY & CONTINUOUS IMPROVEMENT MaxAttention® VALUE & RISK MANAGEMENT Value Partnership  Business Transformation Support  Technical Quality Manager  Architecture Design & Validation  SAP Support Services  Quality Assurance & Review  SAP Expertise on Demand  Best Practice Implementations  Custom Development Powered by SAP Solution Manager  Education We will STREAMLINE YOUR IMPLEMENTATION and SECURE YOUR SUCCESS© 2011 SAP AG. All rights reserved. 16
    • Thank You!
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